[Skip to main content](#vessel-content) # Error: could not load button JToolbarButtonPophelp ## - **[Cygnus6](/forum/user/39964-cygnus6 "View Cygnus6's Profile")** - [![Cygnus6's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39964-cygnus6 "View Cygnus6's Profile") Topic Author - [ Offline](/forum/user/39964-cygnus6) Less More - Posts: 2 - Thank you received: 0 - - 10 years 10 months ago [\#223545](#223545) by [Cygnus6](/forum/user/39964-cygnus6 "View Cygnus6's Profile") *[Error: could not load button JToolbarButtonPophelp](/forum/25-install-update/880993-error-could-not-load-button-jtoolbarbuttonpophelp#223545 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- Error-message(debug-mod must be tuned on) -- : could not load button JToolbarButtonPophelp (); We were hacked! I got the site back up and even was able to test the front-end and place an order and watch it go through successfully. So why am I here? The back-end of hikashop is entirely broken. I log in to the back-end and go to the Dashboard and everything is fine except... this error: could not load button JToolbarButtonPophelp (); And then I click on pretty much anything and I get a page that has the menu blown wide open with no styles... and nothing works. I thought about deleting and re-installing hiksashop but we have hundreds of products that I do not wish to lose. Thoughts on how I can fix this? Thanks in advance for any help!")* was created by *[Cygnus6](/forum/user/39964-cygnus6 "View Cygnus6's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- Error-message(debug-mod must be tuned on) -- : could not load button JToolbarButtonPophelp (); We were hacked! I got the site back up and even was able to test the front-end and place an order and watch it go through successfully. So why am I here? The back-end of hikashop is entirely broken. I log in to the back-end and go to the Dashboard and everything is fine except... this error: could not load button JToolbarButtonPophelp (); And then I click on pretty much anything and I get a page that has the menu blown wide open with no styles... and nothing works. I thought about deleting and re-installing hiksashop but we have hundreds of products that I do not wish to lose. Thoughts on how I can fix this? Thanks in advance for any help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDk5My1lcnJvci1jb3VsZC1ub3QtbG9hZC1idXR0b24tanRvb2xiYXJidXR0b25wb3BoZWxwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Cygnus6](/forum/user/39964-cygnus6 "View Cygnus6's Profile")** - [![Cygnus6's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39964-cygnus6 "View Cygnus6's Profile") Topic Author - [ Offline](/forum/user/39964-cygnus6) Less More - Posts: 2 - Thank you received: 0 - - 10 years 10 months ago [\#223546](#223546) by [Cygnus6](/forum/user/39964-cygnus6 "View Cygnus6's Profile") Replied by *[Cygnus6](/forum/user/39964-cygnus6 "View Cygnus6's Profile")* on topic *[Error: could not load button JToolbarButtonPophelp](/forum/25-install-update/880993-error-could-not-load-button-jtoolbarbuttonpophelp#223546 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- Error-message(debug-mod must be tuned on) -- : could not load button JToolbarButtonPophelp (); We were hacked! I got the site back up and even was able to test the front-end and place an order and watch it go through successfully. So why am I here? The back-end of hikashop is entirely broken. I log in to the back-end and go to the Dashboard and everything is fine except... this error: could not load button JToolbarButtonPophelp (); And then I click on pretty much anything and I get a page that has the menu blown wide open with no styles... and nothing works. I thought about deleting and re-installing hiksashop but we have hundreds of products that I do not wish to lose. Thoughts on how I can fix this? Thanks in advance for any help!")* Looks like a log-out and log-in and let the T3 framework identify that the shop was behind... upgraded... now it is working fine. This message can be disregarded and closed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MDk5My1lcnJvci1jb3VsZC1ub3QtbG9hZC1idXR0b24tanRvb2xiYXJidXR0b25wb3BoZWxwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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