[Skip to main content](#vessel-content) # Every 2 days Error 500 on shop ## - **[giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile")** - [![giorgiofox's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/19052-giorgiofox "View giorgiofox's Profile") Topic Author - [ Offline](/forum/user/19052-giorgiofox) Less More - Posts: 46 - Thank you received: 0 - - 10 years 8 months ago [\#229415](#229415) by [giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile") *[Every 2 days Error 500 on shop](/forum/25-install-update/882202-every-2-days-error-500-on-shop#229415 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : Joomla! 3.4.4 -- PHP version -- : PHP Version 5.5.9-1ubuntu4.14 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Hello, I have installed latest version of Hikashop on Joomla 3.4 Sometimes, every 1 or 2 days I have error 500 on the shop. This is my PHP info: On the error log of the server I have several: I need to ask my hosting administrator to reboot the machine every time. Please help me, I can modify php.ini with your suggestion.")* was created by *[giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile")* -- HikaShop version -- : 2.6.1 -- Joomla version -- : Joomla! 3.4.4 -- PHP version -- : PHP Version 5.5.9-1ubuntu4.14 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@rubagotticampane.it to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Hello, I have installed latest version of Hikashop on Joomla 3.4 Sometimes, every 1 or 2 days I have error 500 on the shop. This is my PHP info: Part of the message is hidden for the guests. Please log in or register to see it. On the error log of the server I have several: Part of the message is hidden for the guests. Please log in or register to see it. I need to ask my hosting administrator to reboot the machine every time. Please help me, I can modify php.ini with your suggestion. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjIwMi1ldmVyeS0yLWRheXMtZXJyb3ItNTAwLW9uLXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 8 months ago [\#229421](#229421) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Every 2 days Error 500 on shop](/forum/25-install-update/882202-every-2-days-error-500-on-shop#229421 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : Joomla! 3.4.4 -- PHP version -- : PHP Version 5.5.9-1ubuntu4.14 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Hello, I have installed latest version of Hikashop on Joomla 3.4 Sometimes, every 1 or 2 days I have error 500 on the shop. This is my PHP info: On the error log of the server I have several: I need to ask my hosting administrator to reboot the machine every time. Please help me, I can modify php.ini with your suggestion.")* Hi, I'm sorry but there is currently no information which explain the error 500. Your web log just say that it does not have any content from PHP ; but I suppose that you might have some errors in your PHP log. Without more information ; we can't help you but we cannot know if you have a problem with HikaShop or with something else. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjIwMi1ldmVyeS0yLWRheXMtZXJyb3ItNTAwLW9uLXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile")** - [![giorgiofox's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/19052-giorgiofox "View giorgiofox's Profile") Topic Author - [ Offline](/forum/user/19052-giorgiofox) Less More - Posts: 46 - Thank you received: 0 - - 10 years 8 months ago [\#229697](#229697) by [giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile") Replied by *[giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile")* on topic *[Every 2 days Error 500 on shop](/forum/25-install-update/882202-every-2-days-error-500-on-shop#229697 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : Joomla! 3.4.4 -- PHP version -- : PHP Version 5.5.9-1ubuntu4.14 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Hello, I have installed latest version of Hikashop on Joomla 3.4 Sometimes, every 1 or 2 days I have error 500 on the shop. This is my PHP info: On the error log of the server I have several: I need to ask my hosting administrator to reboot the machine every time. Please help me, I can modify php.ini with your suggestion.")* Hi, here it is: [Wed Feb 10 00:26:17.476384 2016] [fastcgi:error] [pid 58312] (104)Connection reset by peer: [client *.*.*.*:18050] FastCGI: comm with server "/var/www/***" aborted: read failed [Wed Feb 10 00:26:17.476446 2016] [fastcgi:error] [pid 58312] [client *.*.*.*:18050] FastCGI: incomplete headers (0 bytes) received from server "/var/www/***" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjIwMi1ldmVyeS0yLWRheXMtZXJyb3ItNTAwLW9uLXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 8 months ago [\#229699](#229699) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Every 2 days Error 500 on shop](/forum/25-install-update/882202-every-2-days-error-500-on-shop#229699 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : Joomla! 3.4.4 -- PHP version -- : PHP Version 5.5.9-1ubuntu4.14 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Hello, I have installed latest version of Hikashop on Joomla 3.4 Sometimes, every 1 or 2 days I have error 500 on the shop. This is my PHP info: On the error log of the server I have several: I need to ask my hosting administrator to reboot the machine every time. Please help me, I can modify php.ini with your suggestion.")* Hi, Sorry, it's not from your PHP error log. It is still from your webserver log. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjIwMi1ldmVyeS0yLWRheXMtZXJyb3ItNTAwLW9uLXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile")** - [![giorgiofox's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/19052-giorgiofox "View giorgiofox's Profile") Topic Author - [ Offline](/forum/user/19052-giorgiofox) Less More - Posts: 46 - Thank you received: 0 - - 10 years 8 months ago [\#231006](#231006) by [giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile") Replied by *[giorgiofox](/forum/user/19052-giorgiofox "View giorgiofox's Profile")* on topic *[Every 2 days Error 500 on shop](/forum/25-install-update/882202-every-2-days-error-500-on-shop#231006 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : Joomla! 3.4.4 -- PHP version -- : PHP Version 5.5.9-1ubuntu4.14 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Hello, I have installed latest version of Hikashop on Joomla 3.4 Sometimes, every 1 or 2 days I have error 500 on the shop. This is my PHP info: On the error log of the server I have several: I need to ask my hosting administrator to reboot the machine every time. Please help me, I can modify php.ini with your suggestion.")* We still continue having many errors. [Tue Feb 23 16:53:31.356943 2016] [fastcgi:error] [pid 14016] [client 79.1.123.71:51791] FastCGI: incomplete headers (0 bytes) received from server "/var/www/clients/client2/web60/cgi-bin/php5-fcgi-185.109.184.140-80-colossiarte.it", referer: [ www.colossiarte.it/administrator/index.php?option=com\_hikashop](http://www.colossiarte.it/administrator/index.php?option=com_hikashop) [Tue Feb 23 16:53:31.934758 2016] [fastcgi:error] [pid 14016] (104)Connection reset by peer: [client 79.1.123.71:51791] FastCGI: comm with server "/var/www/clients/client2/web60/cgi-bin/php5-fcgi-185.109.184.140-80-colossiarte.it" aborted: read failed, referer: [ www.colossiarte.it/administrator/index.php?option=com\_hikashop](http://www.colossiarte.it/administrator/index.php?option=com_hikashop) [Tue Feb 23 16:53:31.934857 2016] [fastcgi:error] [pid 14016] [client 79.1.123.71:51791] FastCGI: incomplete headers (0 bytes) received from server "/var/www/clients/client2/web60/cgi-bin/php5-fcgi-185.109.184.140-80-colossiarte.it", referer: [ www.colossiarte.it/administrator/index.php?option=com\_hikashop](http://www.colossiarte.it/administrator/index.php?option=com_hikashop) Where we can read PHP error log? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjIwMi1ldmVyeS0yLWRheXMtZXJyb3ItNTAwLW9uLXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 8 months ago [\#231015](#231015) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Every 2 days Error 500 on shop](/forum/25-install-update/882202-every-2-days-error-500-on-shop#231015 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : Joomla! 3.4.4 -- PHP version -- : PHP Version 5.5.9-1ubuntu4.14 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Hello, I have installed latest version of Hikashop on Joomla 3.4 Sometimes, every 1 or 2 days I have error 500 on the shop. This is my PHP info: On the error log of the server I have several: I need to ask my hosting administrator to reboot the machine every time. Please help me, I can modify php.ini with your suggestion.")* Hi, You should see that directly with your web hosting. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjIwMi1ldmVyeS0yLWRheXMtZXJyb3ItNTAwLW9uLXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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