[Skip to main content](#vessel-content) # Cannot download from My Orders ## - **[williamstdd](/forum/user/1248-williamstdd "View williamstdd's Profile")** - [![williamstdd's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1248.jpg)](/forum/user/1248-williamstdd "View williamstdd's Profile") Topic Author - [ Offline](/forum/user/1248-williamstdd) Less More - Posts: 38 - Thank you received: 0 - - - - [](http://www.rescuetheproblemproject.com) - 10 years 8 months ago [\#231001](#231001) by [williamstdd](/forum/user/1248-williamstdd "View williamstdd's Profile") *[Cannot download from My Orders](/forum/25-install-update/882546-cannot-download-from-my-orders#231001 "-- url of the page with the problem -- : initiativeready.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None When someone orders electronic files for download they can click on the line items in the notification email and download the files. However, if they go to "My Orders" and click on a line item, they simply go to the product page as if they are adding to the cart.. Has anyone else seen this issue?")* was created by *[williamstdd](/forum/user/1248-williamstdd "View williamstdd's Profile")* -- url of the page with the problem -- : [ initiativeready.com](https://initiativeready.com) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None When someone orders electronic files for download they can click on the line items in the notification email and download the files. However, if they go to "My Orders" and click on a line item, they simply go to the product page as if they are adding to the cart.. Has anyone else seen this issue? --- Cheers, Todd Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjU0Ni1jYW5ub3QtZG93bmxvYWQtZnJvbS1teS1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 10 years 8 months ago [\#231022](#231022) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cannot download from My Orders](/forum/25-install-update/882546-cannot-download-from-my-orders#231022 "-- url of the page with the problem -- : initiativeready.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None When someone orders electronic files for download they can click on the line items in the notification email and download the files. However, if they go to "My Orders" and click on a line item, they simply go to the product page as if they are adding to the cart.. Has anyone else seen this issue?")* Hi, I've never heard of such problem. Could you provide a test account with a link to the order page so that we can see an example ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjU0Ni1jYW5ub3QtZG93bmxvYWQtZnJvbS1teS1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[williamstdd](/forum/user/1248-williamstdd "View williamstdd's Profile")** - [![williamstdd's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1248.jpg)](/forum/user/1248-williamstdd "View williamstdd's Profile") Topic Author - [ Offline](/forum/user/1248-williamstdd) Less More - Posts: 38 - Thank you received: 0 - - - - [](http://www.rescuetheproblemproject.com) - 10 years 8 months ago [\#231132](#231132) by [williamstdd](/forum/user/1248-williamstdd "View williamstdd's Profile") Replied by *[williamstdd](/forum/user/1248-williamstdd "View williamstdd's Profile")* on topic *[Cannot download from My Orders](/forum/25-install-update/882546-cannot-download-from-my-orders#231132 "-- url of the page with the problem -- : initiativeready.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None When someone orders electronic files for download they can click on the line items in the notification email and download the files. However, if they go to "My Orders" and click on a line item, they simply go to the product page as if they are adding to the cart.. Has anyone else seen this issue?")* Sure. The easiest way is to place an order for my book's bonus material. It is all free, you can enter as many orders as you like without liability, and you look just like a regular user. Here is one such product: [ ](https://initiativeready.com/index.php/all-products/product/14-wbs-example)[ initiativeready.com/index.php/all-produc...oduct/14-wbs-example](https://initiativeready.com/index.php/all-products/product/14-wbs-example) Place it in a cart. process the order and test it out. Again, the line items on the email work. the line items on the my Orders" do not. Thank you, Todd --- Cheers, Todd Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjU0Ni1jYW5ub3QtZG93bmxvYWQtZnJvbS1teS1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 8 months ago [\#231156](#231156) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Cannot download from My Orders](/forum/25-install-update/882546-cannot-download-from-my-orders#231156 "-- url of the page with the problem -- : initiativeready.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None When someone orders electronic files for download they can click on the line items in the notification email and download the files. However, if they go to "My Orders" and click on a line item, they simply go to the product page as if they are adding to the cart.. Has anyone else seen this issue?")* Hi, Everything is working just fine, there is the link to the product page, and next to it, in the "files" column of the product listing there is the link to download the file: [ take.ms/huxpG](http://take.ms/huxpG) The real issue is that this link is not really visible, so I think that you should rename the file from "WBS example" to "WBS example (download)" for example. Or do some css customisations to make it appear clearly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4MjU0Ni1jYW5ub3QtZG93bmxvYWQtZnJvbS1teS1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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