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#   Paypal plugin not confirming

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- **[deziroo](/forum/user/37492-deziroo "View deziroo's Profile")**
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10 years 6 months ago [\#236283](#236283) by [deziroo](/forum/user/37492-deziroo "View deziroo's Profile")  *[Paypal plugin not confirming](/forum/25-install-update/883791-paypal-plugin-not-confirming#236283 "-- url of the page with the problem -- :   www.deziroo.com  -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.0  Our paypal plugin has started not confirming when the payment has gone through. I tried deleting it and putting it back in, and this did not help. When people checkout it only says created. I attached a screenshot of the payment screen and its settings and the order screen showing it says created even though paypal says it went through.")* was created by *[deziroo](/forum/user/37492-deziroo "View deziroo's Profile")*

-- url of the page with the problem -- : [ www.deziroo.com](http://www.deziroo.com)
-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.0

Our paypal plugin has started not confirming when the payment has gone through. I tried deleting it and putting it back in, and this did not help. When people checkout it only says created. I attached a screenshot of the payment screen and its settings and the order screen showing it says created even though paypal says it went through.

- [ ![Screen&#95;Shot&#95;2016-04-11&#95;at&#95;8&#95;53&#95;06&#95;PM.png](/forum/attachment/30588) ](/forum/attachment/30588 "...8&#95;53&#95;06&#95;PM.png") [ ](/forum/attachment/30588?download=1 "...8&#95;53&#95;06&#95;PM.png")
- [ ![Screen&#95;Shot&#95;2016-04-11&#95;at&#95;9&#95;04&#95;35&#95;PM.png](/forum/attachment/30589) ](/forum/attachment/30589 "...9&#95;04&#95;35&#95;PM.png") [ ](/forum/attachment/30589?download=1 "...9&#95;04&#95;35&#95;PM.png")

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10 years 6 months ago [\#236328](#236328) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal plugin not confirming](/forum/25-install-update/883791-paypal-plugin-not-confirming#236328 "-- url of the page with the problem -- :   www.deziroo.com  -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.0  Our paypal plugin has started not confirming when the payment has gone through. I tried deleting it and putting it back in, and this did not help. When people checkout it only says created. I attached a screenshot of the payment screen and its settings and the order screen showing it says created even though paypal says it went through.")*

Hi,

Download again the 2.6.2 install package on our website and install it on yours and that should fix the problem.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzc5MS1wYXlwYWwtcGx1Z2luLW5vdC1jb25maXJtaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

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