[Skip to main content](#vessel-content) # No products displayed after update ## - **[Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile")** - [![Sparksy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34243-sparksy "View Sparksy's Profile") Topic Author - [ Offline](/forum/user/34243-sparksy) Less More - Posts: 5 - Thank you received: 0 - - 10 years 6 months ago [\#236616](#236616) by [Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile") *[No products displayed after update](/forum/25-install-update/883861-no-products-displayed-after-update#236616 "I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I...")* was created by *[Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile")* I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I have not changed any settings other than an upgrade to to Hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzg2MS1uby1wcm9kdWN0cy1kaXNwbGF5ZWQtYWZ0ZXItdXBkYXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 6 months ago [\#236669](#236669) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[No products displayed after update](/forum/25-install-update/883861-no-products-displayed-after-update#236669 "I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I...")* Hi, Do you have an override on the view "category / listing" ? If it is, please do a backup of it and remove the override. [ www.hikashop.com/support/documentation/1...ize-the-display.html](http://www.hikashop.com/support/documentation/153-customize-the-display.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzg2MS1uby1wcm9kdWN0cy1kaXNwbGF5ZWQtYWZ0ZXItdXBkYXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile")** - [![Sparksy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34243-sparksy "View Sparksy's Profile") Topic Author - [ Offline](/forum/user/34243-sparksy) Less More - Posts: 5 - Thank you received: 0 - - 10 years 6 months ago [\#236780](#236780) by [Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile") Replied by *[Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile")* on topic *[No products displayed after update](/forum/25-install-update/883861-no-products-displayed-after-update#236780 "I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I...")* I can't seem to rectify the issue. There appears to be no overrides. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzg2MS1uby1wcm9kdWN0cy1kaXNwbGF5ZWQtYWZ0ZXItdXBkYXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile")** - [![Sparksy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34243-sparksy "View Sparksy's Profile") Topic Author - [ Offline](/forum/user/34243-sparksy) Less More - Posts: 5 - Thank you received: 0 - - 10 years 6 months ago [\#236784](#236784) by [Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile") Replied by *[Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile")* on topic *[No products displayed after update](/forum/25-install-update/883861-no-products-displayed-after-update#236784 "I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I...")* On investigation I originally created a categories menu and a brands menu. In 2.6.2 there appears to be no option to create a brands menu? Could this be the basis of the problem. I have changed a menu to products listing and now all my products show. I would like them back in categories and/or by brand but neither of those two work ( I just get a blank box with hikashop and Joomla blurb) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzg2MS1uby1wcm9kdWN0cy1kaXNwbGF5ZWQtYWZ0ZXItdXBkYXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 6 months ago [\#236825](#236825) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[No products displayed after update](/forum/25-install-update/883861-no-products-displayed-after-update#236825 "I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I...")* Hi, Even if you create a new category listing menu with the correct settings ? If not, please provide a backend access to your website via our contact form. Don't forget to give the link to this topic in the message. [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzg2MS1uby1wcm9kdWN0cy1kaXNwbGF5ZWQtYWZ0ZXItdXBkYXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 6 months ago [\#236992](#236992) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No products displayed after update](/forum/25-install-update/883861-no-products-displayed-after-update#236992 "I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I...")* Hi, I've had a hard time finding a menu item to access your categories listing on your website. I've found this one: [ take.ms/kxUdk](http://take.ms/kxUdk) It was unpublished and set to be accessible only to the special access level so I temporarily changed to to public and enabled it to be able to access it on the frontend. As you can see the products in it display just fine after I click on the category of the listing even though it's a categories listing. So I'm not able to reproduce the problem on your website. It seems to work just fine. If you still have a problem, please provide precise instructions to be able to see the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzg2MS1uby1wcm9kdWN0cy1kaXNwbGF5ZWQtYWZ0ZXItdXBkYXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile")** - [![Sparksy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34243-sparksy "View Sparksy's Profile") Topic Author - [ Offline](/forum/user/34243-sparksy) Less More - Posts: 5 - Thank you received: 0 - - 10 years 6 months ago [\#237014](#237014) by [Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile") Replied by *[Sparksy](/forum/user/34243-sparksy "View Sparksy's Profile")* on topic *[No products displayed after update](/forum/25-install-update/883861-no-products-displayed-after-update#237014 "I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I...")* Thanks, That was definitely the problem. It's a strange one as I have always had those settings for special access on those menu items. The access to the shop is for a select group so it was designed that way. I can still work around that, so in essence the problem is solved. Is there not a brand listing menu option in Hikashop anymore? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzg2MS1uby1wcm9kdWN0cy1kaXNwbGF5ZWQtYWZ0ZXItdXBkYXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 6 months ago [\#237028](#237028) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No products displayed after update](/forum/25-install-update/883861-no-products-displayed-after-update#237028 "I recently updated my Hikashop. It was working fine prior to the upgrade. Now when logged in to view ( it has specific access for customers that register as a "type") I get no products displayed. I...")* Hi, You need to create a menu item of the type "HikaShop categories listing" via the Joomla menus manager, and then select the "brand" element in the "main category" setting. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4Mzg2MS1uby1wcm9kdWN0cy1kaXNwbGF5ZWQtYWZ0ZXItdXBkYXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.325 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)