[Skip to main content](#vessel-content) # Google Merchant error - Account warned for policy ## - **[Tate](/forum/user/29598-tate "View Tate's Profile")** - [![Tate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29598-tate "View Tate's Profile") Topic Author - [ Offline](/forum/user/29598-tate) Less More - Posts: 16 - Thank you received: 1 - - 10 years 6 months ago [\#237857](#237857) by [Tate](/forum/user/29598-tate "View Tate's Profile") *[Google Merchant error - Account warned for policy](/forum/25-install-update/884080-google-merchant-error-account-warned-for-policy#237857 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.4.8 I have successfully set up a google Merchant product feed and all products are going across However I have a couple of errors, most I can sort out but there is this one "Account warned for policy violation: checkout incomplete" that I have no idea how to solve. Thanks Gary")* was created by *[Tate](/forum/user/29598-tate "View Tate's Profile")* -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.4.8 I have successfully set up a google Merchant product feed and all products are going across However I have a couple of errors, most I can sort out but there is this one "Account warned for policy violation: checkout incomplete" that I have no idea how to solve. Thanks Gary Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDA4MC1nb29nbGUtbWVyY2hhbnQtZXJyb3ItYWNjb3VudC13YXJuZWQtZm9yLXBvbGljeT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 10 years 6 months ago [\#237869](#237869) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Google Merchant error - Account warned for policy](/forum/25-install-update/884080-google-merchant-error-account-warned-for-policy#237869 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.4.8 I have successfully set up a google Merchant product feed and all products are going across However I have a couple of errors, most I can sort out but there is this one "Account warned for policy violation: checkout incomplete" that I have no idea how to solve. Thanks Gary")* Hi, I couldn't find any information online about that error, nor on the Google Merchant documentation online. I can only recommend you to contact the support of Google Merchant in order to ask them more information about it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDA4MC1nb29nbGUtbWVyY2hhbnQtZXJyb3ItYWNjb3VudC13YXJuZWQtZm9yLXBvbGljeT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tate](/forum/user/29598-tate "View Tate's Profile")** - [![Tate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29598-tate "View Tate's Profile") Topic Author - [ Offline](/forum/user/29598-tate) Less More - Posts: 16 - Thank you received: 1 - - 10 years 6 months ago [\#237933](#237933) by [Tate](/forum/user/29598-tate "View Tate's Profile") Replied by *[Tate](/forum/user/29598-tate "View Tate's Profile")* on topic *[Google Merchant error - Account warned for policy](/forum/25-install-update/884080-google-merchant-error-account-warned-for-policy#237933 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.4.8 I have successfully set up a google Merchant product feed and all products are going across However I have a couple of errors, most I can sort out but there is this one "Account warned for policy violation: checkout incomplete" that I have no idea how to solve. Thanks Gary")* Turns out the problem is that the checkout button took me to login first, I had to rearrange the order so the checkout appears before the login. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDA4MC1nb29nbGUtbWVyY2hhbnQtZXJyb3ItYWNjb3VudC13YXJuZWQtZm9yLXBvbGljeT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tate](/forum/user/29598-tate "View Tate's Profile")** - [![Tate's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29598-tate "View Tate's Profile") Topic Author - [ Offline](/forum/user/29598-tate) Less More - Posts: 16 - Thank you received: 1 - - 10 years 5 months ago [\#239216](#239216) by [Tate](/forum/user/29598-tate "View Tate's Profile") Replied by *[Tate](/forum/user/29598-tate "View Tate's Profile")* on topic *[Google Merchant error - Account warned for policy](/forum/25-install-update/884080-google-merchant-error-account-warned-for-policy#239216 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.4.8 I have successfully set up a google Merchant product feed and all products are going across However I have a couple of errors, most I can sort out but there is this one "Account warned for policy violation: checkout incomplete" that I have no idea how to solve. Thanks Gary")* This problem is still current. I get the message … > Account suspended due to policy violation: checkout incomplete This link described the issue… [ support.google.com/merchants/answer/6150244#wycd-usefulness](https://support.google.com/merchants/answer/6150244#wycd-usefulness) Apparently when you click on the checkout button it is not taking you to the checkout… but it is and I cann;t work out why Google thinks it isn't, and what to do about it. I'm talking to their tech support so will update if I hear more but if anyone here knows what's goiung on I'd be very grateful for a hint. Thanks Gary Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDA4MC1nb29nbGUtbWVyY2hhbnQtZXJyb3ItYWNjb3VudC13YXJuZWQtZm9yLXBvbGljeT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 10 years 5 months ago [\#239222](#239222) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Google Merchant error - Account warned for policy](/forum/25-install-update/884080-google-merchant-error-account-warned-for-policy#239222 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.4.8 I have successfully set up a google Merchant product feed and all products are going across However I have a couple of errors, most I can sort out but there is this one "Account warned for policy violation: checkout incomplete" that I have no idea how to solve. Thanks Gary")* No one using HikaShop reported that problem yet, so I can't help. The support of Google should be able to provide more information on what the problem is. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDA4MC1nb29nbGUtbWVyY2hhbnQtZXJyb3ItYWNjb3VudC13YXJuZWQtZm9yLXBvbGljeT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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