[Skip to main content](#vessel-content) # update to hikashop business 2.6.2 ## - **[info@oudmanschoenen.nl](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile")** - [![info@oudmanschoenen.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile") Topic Author - [ Offline](/forum/user/41982-info-oudmanschoenen-nl) Less More - Posts: 3 - Thank you received: 0 - - - - [](http://oudmanschoenen.nl/index.php/webwinkel) - 10 years 6 months ago [\#238117](#238117) by [info@oudmanschoenen.nl](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile") *[update to hikashop business 2.6.2](/forum/25-install-update/884130-update-to-hikashop-business-2-6-2#238117 "I have a problem after a restore executed with akeeba backup. I reinstalled hikashop business 2.6.1 and installed the Nonumber tooltip extension, which i used on the /product/img_title page. The...")* was created by *[info@oudmanschoenen.nl](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile")* I have a problem after a restore executed with akeeba backup. I reinstalled hikashop business 2.6.1 and installed the Nonumber tooltip extension, which i used on the /product/img_title page. The tooltip works, everything seems ok except that no custom fields are visible on the product page (they are showing and are editable in the back-end). I tried to fix it by upgrading to 2.6.2 (several attempts, with backend upload from joomla and ftp-upload to /tmp). the upload starts but fails with a blank page (just an * showing). On the update page there are several warnings: you reached the maximum number of downloads for this version; "invalid extension update". Another issue is that I cannot remove some installation files from a previous install attempt with filezilla, obviously the permission is denied, although filezilla gives no warning, and I tried to set the permissions to 777 several times (see screenshots). I could rename the files but not remove them. I would like to be able to update again, and then see if the display problem is also fixed. (our site is still in a development phase, not all menu-items are visible to everyone). There is public access now to [ www.oudmanschoenen.nl/index.php/webwinkel](http://www.oudmanschoenen.nl/index.php/webwinkel) . This is a category-list .Clicking on a shoe shows the product page without custom fields, although they are not set to be hidden anywhere. I already followed the advice given in post #235285 etc.without result. - [ ![screenshot_update.png](/forum/attachment/31003) ](/forum/attachment/31003 "...hot_update.png") [ ](/forum/attachment/31003?download=1 "...hot_update.png") - [ ![screenshot_filezilla.png](/forum/attachment/31004) ](/forum/attachment/31004 "..._filezilla.png") [ ](/forum/attachment/31004?download=1 "..._filezilla.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDEzMC11cGRhdGUtdG8taGlrYXNob3AtYnVzaW5lc3MtMi02LTI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14266 - - 10 years 6 months ago [\#238118](#238118) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[update to hikashop business 2.6.2](/forum/25-install-update/884130-update-to-hikashop-business-2-6-2#238118 "I have a problem after a restore executed with akeeba backup. I reinstalled hikashop business 2.6.1 and installed the Nonumber tooltip extension, which i used on the /product/img_title page. The...")* Hi, The blank page during the installation procedure indicates the Joomla install process hit a restriction of your web server. To circumvent that, you can follow the instructions of the "install via FTP": [ www.hikashop.com/support/documentation/5...-to-install.html#ftp](https://www.hikashop.com/support/documentation/59-hikashop-how-to-install.html#ftp) However, the display of custom fields will work the same regardless of the version you're using. You've configured custom fields of the table "product". These will only display on the product page the value that you entered in the products in them. So either you didn't enter a value in the field in the product edition, or you actually don't want custom fields of the table "product" but of the table "item" which will display on the product page of the frontend. The following user(s) said Thank You: [info@oudmanschoenen.nl](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDEzMC11cGRhdGUtdG8taGlrYXNob3AtYnVzaW5lc3MtMi02LTI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[info@oudmanschoenen.nl](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile")** - [![info@oudmanschoenen.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile") Topic Author - [ Offline](/forum/user/41982-info-oudmanschoenen-nl) Less More - Posts: 3 - Thank you received: 0 - - - - [](http://oudmanschoenen.nl/index.php/webwinkel) - 10 years 5 months ago [\#238211](#238211) by [info@oudmanschoenen.nl](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile") Replied by *[info@oudmanschoenen.nl](/forum/user/41982-info-oudmanschoenen-nl "View info@oudmanschoenen.nl's Profile")* on topic *[update to hikashop business 2.6.2](/forum/25-install-update/884130-update-to-hikashop-business-2-6-2#238211 "I have a problem after a restore executed with akeeba backup. I reinstalled hikashop business 2.6.1 and installed the Nonumber tooltip extension, which i used on the /product/img_title page. The...")* I repeated the installation of the 2.6.2 from a subdirectory undet /tmp and now it succeeded. Also the custom product fields show again on the product page, so there must be some relation. I'm glad everything works now as it should. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDEzMC11cGRhdGUtdG8taGlrYXNob3AtYnVzaW5lc3MtMi02LTI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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