[Skip to main content](#vessel-content) # order unaccessible ## - **[JPV6666](/forum/user/12826-jpv6666 "View JPV6666's Profile")** - [![JPV6666's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12826-jpv6666 "View JPV6666's Profile") Topic Author - [ Offline](/forum/user/12826-jpv6666) Less More - Posts: 1 - Thank you received: 0 - - 10 years 5 months ago [\#239416](#239416) by [JPV6666](/forum/user/12826-jpv6666 "View JPV6666's Profile") *[order unaccessible](/forum/25-install-update/884372-order-unaccessible#239416 "When i try to access order 2016/164, the order isn't accessible (html error 500). I've made that order myself for a customer who ordered something offline. I made a new customer through the website and afterwards was planning to edit the order manually through the back-end but couldn't access it. I already added the user name & adres through phpmyadmin (in the database), but it didn't help anything.")* was created by *[JPV6666](/forum/user/12826-jpv6666 "View JPV6666's Profile")* When i try to access order 2016/164, the order isn't accessible (html error 500). I've made that order myself for a customer who ordered something offline. I made a new customer through the website and afterwards was planning to edit the order manually through the back-end but couldn't access it. I already added the user name & adres through phpmyadmin (in the database), but it didn't help anything. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDM3Mi1vcmRlci11bmFjY2Vzc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14281 - - 10 years 5 months ago [\#239434](#239434) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[order unaccessible](/forum/25-install-update/884372-order-unaccessible#239434 "When i try to access order 2016/164, the order isn't accessible (html error 500). I've made that order myself for a customer who ordered something offline. I made a new customer through the website and afterwards was planning to edit the order manually through the back-end but couldn't access it. I already added the user name & adres through phpmyadmin (in the database), but it didn't help anything.")* Hi, Thank you for your feedback. We've added a patch for that on our end. Please download the install package again on the menu My account>My subscriptions on our website and install it on yours and that should fix the problem. The following user(s) said Thank You: [JPV6666](/forum/user/12826-jpv6666 "View JPV6666's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDM3Mi1vcmRlci11bmFjY2Vzc2libGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.059 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)