[Skip to main content](#vessel-content) # Finish button doesn't take us the paypal page ## - **[Amicale](/forum/user/39761-amicale "View Amicale's Profile")** - [![Amicale's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39761-amicale "View Amicale's Profile") Topic Author - [ Offline](/forum/user/39761-amicale) Less More - Posts: 2 - Thank you received: 0 - - 10 years 4 months ago [\#242143](#242143) by [Amicale](/forum/user/39761-amicale "View Amicale's Profile") *[Finish button doesn't take us the paypal page](/forum/25-install-update/884925-finish-button-doesnt-take-us-the-paypal-page#242143 "Hi, We have been using Hikashop and was working fine until last week. Pressing the finish button doesn't take us to the paypal page. We have updated the plugin as seen that caused problems in previous threads, but it is not working on our site. Could you suggest a solution. Thanks")* was created by *[Amicale](/forum/user/39761-amicale "View Amicale's Profile")* Hi, We have been using Hikashop and was working fine until last week. Pressing the finish button doesn't take us to the paypal page. We have updated the plugin as seen that caused problems in previous threads, but it is not working on our site. Could you suggest a solution. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDkyNS1maW5pc2gtYnV0dG9uLWRvZXNudC10YWtlLXVzLXRoZS1wYXlwYWwtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago [\#242150](#242150) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Finish button doesn't take us the paypal page](/forum/25-install-update/884925-finish-button-doesnt-take-us-the-paypal-page#242150 "Hi, We have been using Hikashop and was working fine until last week. Pressing the finish button doesn't take us to the paypal page. We have updated the plugin as seen that caused problems in previous threads, but it is not working on our site. Could you suggest a solution. Thanks")* Hello, If you don't see error messages on your checkout, it could come from your template: [ www.hikashop.com/support/documentation/6...issues.html#messages](https://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html#messages) Or it could be coming from your checkout workflow that you can check and configure via "Hikashop->System->Configuration->Checkout". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDkyNS1maW5pc2gtYnV0dG9uLWRvZXNudC10YWtlLXVzLXRoZS1wYXlwYWwtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Amicale](/forum/user/39761-amicale "View Amicale's Profile")** - [![Amicale's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39761-amicale "View Amicale's Profile") Topic Author - [ Offline](/forum/user/39761-amicale) Less More - Posts: 2 - Thank you received: 0 - - 10 years 4 months ago [\#242313](#242313) by [Amicale](/forum/user/39761-amicale "View Amicale's Profile") Replied by *[Amicale](/forum/user/39761-amicale "View Amicale's Profile")* on topic *[Finish button doesn't take us the paypal page](/forum/25-install-update/884925-finish-button-doesnt-take-us-the-paypal-page#242313 "Hi, We have been using Hikashop and was working fine until last week. Pressing the finish button doesn't take us to the paypal page. We have updated the plugin as seen that caused problems in previous threads, but it is not working on our site. Could you suggest a solution. Thanks")* It give the following error as it fails to connect to paypal. We never had an issue with the checkout process before. Gateway Timeout The gateway did not receive a timely response from the upstream server or application. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDkyNS1maW5pc2gtYnV0dG9uLWRvZXNudC10YWtlLXVzLXRoZS1wYXlwYWwtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 4 months ago [\#242349](#242349) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Finish button doesn't take us the paypal page](/forum/25-install-update/884925-finish-button-doesnt-take-us-the-paypal-page#242349 "Hi, We have been using Hikashop and was working fine until last week. Pressing the finish button doesn't take us to the paypal page. We have updated the plugin as seen that caused problems in previous threads, but it is not working on our site. Could you suggest a solution. Thanks")* Hello, You'll probably find your answer through that thread : [ www.hikashop.com/forum/payment-methods/8...-paypal-timeout.html](http://www.hikashop.com/forum/payment-methods/878558-paypal-timeout.html) > It seems to be similar to that issue: > stackoverflow.com/questions/29956145/for...essful-in-all-others > Try to change the line: > <input id="hikashop\_paypal\_button" type="submit" class="btn btn-primary" value="<?php echo JText::\_('PAY\_NOW');?>" name="" alt="<?php echo JText::\_('PAY\_NOW');?>" /> > > to: > <input id="hikashop\_paypal\_button" type="submit" class="btn btn-primary" value="<?php echo JText::\_('PAY\_NOW');?>" name="" alt="<?php echo JText::\_('PAY\_NOW');?>" onclick="document.getElementById('hikashop\_paypal\_form').submit(); return false;"/> > > in the file plugins/hikashoppayment/paypal/paypal\_end.php and see if that helps. It should normally not be necessary and is not on our end but maybe it will help on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NDkyNS1maW5pc2gtYnV0dG9uLWRvZXNudC10YWtlLXVzLXRoZS1wYXlwYWwtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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