[Skip to main content](#vessel-content) # payment won't work after update to latest HikaShop ## - **[vboz](/forum/user/21341-vboz "View vboz's Profile")** - [![vboz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21341-vboz "View vboz's Profile") Topic Author - [ Offline](/forum/user/21341-vboz) Less More - Posts: 12 - Thank you received: 0 - - 10 years 3 months ago [\#246045](#246045) by [vboz](/forum/user/21341-vboz "View vboz's Profile") *[payment won't work after update to latest HikaShop](/forum/25-install-update/885683-payment-wont-work-after-update-to-latest-hikashop#246045 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 51.0.2704.103 m Hi! Today I updated to the latest HikaShop Business version (2.6.3). After this update, I am not able to process payments with the PayPal Pro plugin. When I put in all the payment information and hit the "Complete purchase" button on checkout, the page refreshes, but it doesn't go to the confirmation page. And my PayPal account does not register that a payment was made. There is no error message given. This started only after I updated to 2.6.3 today. If you want to check the process for yourself, go the following URL and purchase the song listed: floortracks.net/index.php/component/musc...&view=search&Itemid= I've made the price only $0.01, so you can try to go through the payment process and see what I mean. Please let me know what other information you might need to help. Thank you!")* was created by *[vboz](/forum/user/21341-vboz "View vboz's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 51.0.2704.103 m Hi! Today I updated to the latest HikaShop Business version (2.6.3). After this update, I am not able to process payments with the PayPal Pro plugin. When I put in all the payment information and hit the "Complete purchase" button on checkout, the page refreshes, but it doesn't go to the confirmation page. And my PayPal account does not register that a payment was made. There is no error message given. This started only after I updated to 2.6.3 today. If you want to check the process for yourself, go the following URL and purchase the song listed: [ floortracks.net/index.php/component/musc...&view=search&Itemid=](https://floortracks.net/index.php/component/muscol/?searchword=Sugary&style_id=&speed_id=&instruments_id=&composer_id=&thelength_id=&feeling_id=&option=com_muscol&search=songs&view=search&Itemid=) I've made the price only $0.01, so you can try to go through the payment process and see what I mean. Please let me know what other information you might need to help. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NTY4My1wYXltZW50LXdvbnQtd29yay1hZnRlci11cGRhdGUtdG8tbGF0ZXN0LWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 3 months ago [\#246106](#246106) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[payment won't work after update to latest HikaShop](/forum/25-install-update/885683-payment-wont-work-after-update-to-latest-hikashop#246106 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 51.0.2704.103 m Hi! Today I updated to the latest HikaShop Business version (2.6.3). After this update, I am not able to process payments with the PayPal Pro plugin. When I put in all the payment information and hit the "Complete purchase" button on checkout, the page refreshes, but it doesn't go to the confirmation page. And my PayPal account does not register that a payment was made. There is no error message given. This started only after I updated to 2.6.3 today. If you want to check the process for yourself, go the following URL and purchase the song listed: floortracks.net/index.php/component/musc...&view=search&Itemid= I've made the price only $0.01, so you can try to go through the payment process and see what I mean. Please let me know what other information you might need to help. Thank you!")* Hello, Can you give us more information about your checkout workflow (Hikashop->System->Configuration->Checkout") through some screenshots for example, and also test it with one of Joomla default templates ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NTY4My1wYXltZW50LXdvbnQtd29yay1hZnRlci11cGRhdGUtdG8tbGF0ZXN0LWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vboz](/forum/user/21341-vboz "View vboz's Profile")** - [![vboz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21341-vboz "View vboz's Profile") Topic Author - [ Offline](/forum/user/21341-vboz) Less More - Posts: 12 - Thank you received: 0 - - 10 years 3 months ago [\#246137](#246137) by [vboz](/forum/user/21341-vboz "View vboz's Profile") Replied by *[vboz](/forum/user/21341-vboz "View vboz's Profile")* on topic *[payment won't work after update to latest HikaShop](/forum/25-install-update/885683-payment-wont-work-after-update-to-latest-hikashop#246137 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 51.0.2704.103 m Hi! Today I updated to the latest HikaShop Business version (2.6.3). After this update, I am not able to process payments with the PayPal Pro plugin. When I put in all the payment information and hit the "Complete purchase" button on checkout, the page refreshes, but it doesn't go to the confirmation page. And my PayPal account does not register that a payment was made. There is no error message given. This started only after I updated to 2.6.3 today. If you want to check the process for yourself, go the following URL and purchase the song listed: floortracks.net/index.php/component/musc...&view=search&Itemid= I've made the price only $0.01, so you can try to go through the payment process and see what I mean. Please let me know what other information you might need to help. Thank you!")* Here's a screenshot of what happens after the credit card info is submitted. After hitting "COMPLETE PURCHASE." it refreshes the page, but now the credit card info is already filled in and not editable. It doesn't proceed to the confirmation page, and PayPal doesn't register the transaction. Also attached is a screenshot of the checkout workflow. Thank you! - [ ![after_payment_submitted.jpg](/forum/attachment/32753) ](/forum/attachment/32753 "..._submitted.jpg") [ ](/forum/attachment/32753?download=1 "..._submitted.jpg") - [ ![checkout_workflow.jpg](/forum/attachment/32754) ](/forum/attachment/32754 "...t_workflow.jpg") [ ](/forum/attachment/32754?download=1 "...t_workflow.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NTY4My1wYXltZW50LXdvbnQtd29yay1hZnRlci11cGRhdGUtdG8tbGF0ZXN0LWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 3 months ago [\#246302](#246302) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[payment won't work after update to latest HikaShop](/forum/25-install-update/885683-payment-wont-work-after-update-to-latest-hikashop#246302 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 51.0.2704.103 m Hi! Today I updated to the latest HikaShop Business version (2.6.3). After this update, I am not able to process payments with the PayPal Pro plugin. When I put in all the payment information and hit the "Complete purchase" button on checkout, the page refreshes, but it doesn't go to the confirmation page. And my PayPal account does not register that a payment was made. There is no error message given. This started only after I updated to 2.6.3 today. If you want to check the process for yourself, go the following URL and purchase the song listed: floortracks.net/index.php/component/musc...&view=search&Itemid= I've made the price only $0.01, so you can try to go through the payment process and see what I mean. Please let me know what other information you might need to help. Thank you!")* Hello, Can you edit the "paypalpro.php"" file of your Paypal Pro plugin and change these lines : Code: $class = hikashop_get('class.cart'); $class->cleanCartFromSession(); By : Code: //$class = hikashop_get('class.cart'); //$class->cleanCartFromSession(); and test it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NTY4My1wYXltZW50LXdvbnQtd29yay1hZnRlci11cGRhdGUtdG8tbGF0ZXN0LWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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