[Skip to main content](#vessel-content) # PDF Invoice - Missing Custom Fields ## - **[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")** - [![leitzdesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39770.png)](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Topic Author - [ Offline](/forum/user/39770-leitzdesign) Less More - Posts: 32 - Thank you received: 0 - - 9 years 11 months ago [\#257549](#257549) by [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Replied by *[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#257549 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* 1. I have submitted FTP access information so you can debug the issue. 2. I replaced the code, but it caused errors with displaying the custom fields so I backed out the change. See attached. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 9 years 11 months ago [\#257719](#257719) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#257719 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* Hi, 1. I can connect to the FTP server but it seems that the user/password you provided is incorrect: [ take.ms/m3w6D](http://take.ms/m3w6D) Could you please double check ? 2. Try with that line instead: echo '<p>'.implode('<br/>',$this->str_split_unicode(strip_tags($fieldsClass->getFieldName($field).': '.$fieldsClass->show($field,$product->$namekey)),50)).'</p>'; Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")** - [![leitzdesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39770.png)](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Topic Author - [ Offline](/forum/user/39770-leitzdesign) Less More - Posts: 32 - Thank you received: 0 - - 9 years 11 months ago [\#257733](#257733) by [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Replied by *[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#257733 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* Hi, 1. I have resubmitted the info via contact form. 2. That line of code worked, thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")** - [![leitzdesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39770.png)](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Topic Author - [ Offline](/forum/user/39770-leitzdesign) Less More - Posts: 32 - Thank you received: 0 - - 9 years 10 months ago [\#258101](#258101) by [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Replied by *[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#258101 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* Any update on the custom fields debug? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 9 years 10 months ago [\#258144](#258144) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#258144 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* Hi, Sorry for the delay Well, it's the same as before. We're still not able to connect to your FTP with the same error message. Could you maybe setup a file manager like extplorer so that we could edit the files directly on the website backend ? It will avoid all that back and forth. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")** - [![leitzdesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39770.png)](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Topic Author - [ Offline](/forum/user/39770-leitzdesign) Less More - Posts: 32 - Thank you received: 0 - - 9 years 10 months ago [\#258152](#258152) by [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Replied by *[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#258152 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* I have submitted an email with backend (FTP) login information. Let me know if this still does not work for you. I can connect successfully with it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 9 years 10 months ago [\#258235](#258235) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#258235 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* Hi, Thank you. We were finally able to connect and debug the situation. The problem actually didn't come from the PDF invoice plugin but from the fields class in HikaShop. We've added a patch to the 2.6.4 and applied the patch on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")** - [![leitzdesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39770.png)](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Topic Author - [ Offline](/forum/user/39770-leitzdesign) Less More - Posts: 32 - Thank you received: 0 - - 9 years 10 months ago [\#258254](#258254) by [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Replied by *[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#258254 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* It appears everything is now working. Thank you, thank you, thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")** - [![leitzdesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39770.png)](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Topic Author - [ Offline](/forum/user/39770-leitzdesign) Less More - Posts: 32 - Thank you received: 0 - - 8 years 9 months ago [\#285973](#285973) by [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Replied by *[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#285973 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* This issue has reared its ugly head again since updating to 3.2.1. Invoices are not displaying all custom fields. I see a note regarding custom field updates in 3.2.2 and the updated PDF invoice plugin. Will this fix my issue? Please advise. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 8 years 9 months ago [\#285990](#285990) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#285990 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* Hi, With HikaShop 3.x the display options of custom fields have changed to be more fine grained. So first, you need to make sure that the display settings of your custom fields are correct (you can save them once just to make sure that the settings are correct in the database). Then, since the settings evolved, it also required changes in all the views displaying them. Did you update the PDF invoice plugin as well ? If you didn't and only updated HikaShop, it's no wonder it doesn't work properly. Also, if you have made an override of the PDF invoice file, you'll have to redo your PDF invoice override with the new version or you won't see the custom fields. Updating to HikaShop 3.2.2 won't help with your problem. The following user(s) said Thank You: [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")** - [![leitzdesign's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39770.png)](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Topic Author - [ Offline](/forum/user/39770-leitzdesign) Less More - Posts: 32 - Thank you received: 0 - - 8 years 9 months ago [\#286044](#286044) by [leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile") Replied by *[leitzdesign](/forum/user/39770-leitzdesign "View leitzdesign's Profile")* on topic *[PDF Invoice - Missing Custom Fields](/forum/25-install-update/886077-pdf-invoice-missing-custom-fields?start=20#286044 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- Browser(s) name and version -- : Chrome 52.0.2743.116 (64-bit) I have installed the PDF Invoice plugin. For some products, it correctly displays all custom fields. For other products, it does not display all of the custom fields only some custom fields. I can find no differences in the options/settings for these custom fields. This happens across multiple products. I have attached examples of the standard invoice with ALL custom fields and the PDF invoice with only some custom fields. Please advise.")* I updated the plugin, set the new custom fields' corresponding invoice display settings, and re-added all overrides and styling to the PDF Invoice. Looks like I'm good to go. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NjA3Ny1wZGYtaW52b2ljZS1taXNzaW5nLWN1c3RvbS1maWVsZHM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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