[Skip to main content](#vessel-content) # cart problems ## - **[jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile")** - [![jcjewels's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29523-jcjewels "View jcjewels's Profile") Topic Author - [ Offline](/forum/user/29523-jcjewels) Less More - Posts: 4 - Thank you received: 0 - - 9 years 11 months ago [\#253985](#253985) by [jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile") *[cart problems](/forum/25-install-update/887223-cart-problems#253985 "We are having problems with cart. After adding a product to the cart and then deleting that product, returning to product listing page, then adding another item to cart and going to checkout, the previous item is still showing up as still being in the cart. Any suggestions as to how to resolve this please. Jane")* was created by *[jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile")* We are having problems with cart. After adding a product to the cart and then deleting that product, returning to product listing page, then adding another item to cart and going to checkout, the previous item is still showing up as still being in the cart. Any suggestions as to how to resolve this please. Jane Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzIyMy1jYXJ0LXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 9 years 11 months ago [\#254029](#254029) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[cart problems](/forum/25-install-update/887223-cart-problems#254029 "We are having problems with cart. After adding a product to the cart and then deleting that product, returning to product listing page, then adding another item to cart and going to checkout, the previous item is still showing up as still being in the cart. Any suggestions as to how to resolve this please. Jane")* Hi, Could you provide a link to the shop so that we couldn't have a look at the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzIyMy1jYXJ0LXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile")** - [![jcjewels's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29523-jcjewels "View jcjewels's Profile") Topic Author - [ Offline](/forum/user/29523-jcjewels) Less More - Posts: 4 - Thank you received: 0 - - 9 years 11 months ago [\#254075](#254075) by [jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile") Replied by *[jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile")* on topic *[cart problems](/forum/25-install-update/887223-cart-problems#254075 "We are having problems with cart. After adding a product to the cart and then deleting that product, returning to product listing page, then adding another item to cart and going to checkout, the previous item is still showing up as still being in the cart. Any suggestions as to how to resolve this please. Jane")* Hi Nicholas, here is our website address [ www.simplyexquisitejewels.co.uk/](https://www.simplyexquisitejewels.co.uk/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzIyMy1jYXJ0LXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile")** - [![jcjewels's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29523-jcjewels "View jcjewels's Profile") Topic Author - [ Offline](/forum/user/29523-jcjewels) Less More - Posts: 4 - Thank you received: 0 - - 9 years 11 months ago [\#254077](#254077) by [jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile") Replied by *[jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile")* on topic *[cart problems](/forum/25-install-update/887223-cart-problems#254077 "We are having problems with cart. After adding a product to the cart and then deleting that product, returning to product listing page, then adding another item to cart and going to checkout, the previous item is still showing up as still being in the cart. Any suggestions as to how to resolve this please. Jane")* click on product listing, then add items to cart from one of the menu headings Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzIyMy1jYXJ0LXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 9 years 11 months ago [\#254079](#254079) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[cart problems](/forum/25-install-update/887223-cart-problems#254079 "We are having problems with cart. After adding a product to the cart and then deleting that product, returning to product listing page, then adding another item to cart and going to checkout, the previous item is still showing up as still being in the cart. Any suggestions as to how to resolve this please. Jane")* Hi, I've checked on your website and I'm not able to reproduce the problem. I suppose that the problem is that you have several carts linked to your account and when you remove the product, the next cart is loaded and you actually think that it's the product from the previous cart because you use the same products for your tests. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzIyMy1jYXJ0LXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile")** - [![jcjewels's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29523-jcjewels "View jcjewels's Profile") Topic Author - [ Offline](/forum/user/29523-jcjewels) Less More - Posts: 4 - Thank you received: 0 - - 9 years 11 months ago [\#254168](#254168) by [jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile") Replied by *[jcjewels](/forum/user/29523-jcjewels "View jcjewels's Profile")* on topic *[cart problems](/forum/25-install-update/887223-cart-problems#254168 "We are having problems with cart. After adding a product to the cart and then deleting that product, returning to product listing page, then adding another item to cart and going to checkout, the previous item is still showing up as still being in the cart. Any suggestions as to how to resolve this please. Jane")* We did have multicart enabled, have disabled that and are still getting the same problem. We have just changed hosts from Hostpapa to Siteground, so thought we should do a test purchase, this is when we noticed the problem. We are not using the same products for the test. This is how problem is generated, click product listing, then any menu header, add a product to the cart, then go to checkout and,delete the product giving an empty cart. Add another product to the cart, go to checkout again and the first product deleted is still in the cart. At times the delete button is not working and there is no delete button in the cart, even though it is enabled. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzIyMy1jYXJ0LXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 9 years 11 months ago [\#254202](#254202) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[cart problems](/forum/25-install-update/887223-cart-problems#254202 "We are having problems with cart. After adding a product to the cart and then deleting that product, returning to product listing page, then adding another item to cart and going to checkout, the previous item is still showing up as still being in the cart. Any suggestions as to how to resolve this please. Jane")* Hi, Again, I am not able to reproduce problem. It works fine each an every time for me. Could it be linked to your browser ? Also, turning off the "multiple cart" setting is not enough. Try clearing all the carts via the menu Products>Carts before testing again. Or try while logged with another user account than the one you're using usually. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzIyMy1jYXJ0LXByb2JsZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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