[Skip to main content](#vessel-content) # Adding to cart produces the message "An error occurred" in the pop up window ## - **[TerryHikashop](/forum/user/31464-terryhikashop "View TerryHikashop's Profile")** - [![TerryHikashop's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31464-terryhikashop "View TerryHikashop's Profile") Topic Author - [ Offline](/forum/user/31464-terryhikashop) Less More - Posts: 50 - Thank you received: 3 - - 9 years 11 months ago [\#255117](#255117) by [TerryHikashop](/forum/user/31464-terryhikashop "View TerryHikashop's Profile") *[Adding to cart produces the message "An error occurred" in the pop up window](/forum/25-install-update/887456-adding-to-cart-produces-the-message-an-error-occurred-in-the-pop-up-window#255117 "-- url of the page with the problem -- : fricanospizzaalpine.com/order-online -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 54.0.2840.71 m -- Error-message(debug-mod must be tuned on) -- : An error occurred Instead of the message to continue shopping or checkout the pop up window has the message "An error occurred". The product is added to the cart however. Problem started after updating Hikashop.")* was created by *[TerryHikashop](/forum/user/31464-terryhikashop "View TerryHikashop's Profile")* -- url of the page with the problem -- : [ fricanospizzaalpine.com/order-online](https://fricanospizzaalpine.com/order-online) -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 54.0.2840.71 m -- Error-message(debug-mod must be tuned on) -- : An error occurred Instead of the message to continue shopping or checkout the pop up window has the message "An error occurred". The product is added to the cart however. Problem started after updating Hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzQ1Ni1hZGRpbmctdG8tY2FydC1wcm9kdWNlcy10aGUtbWVzc2FnZS1hbi1lcnJvci1vY2N1cnJlZC1pbi10aGUtcG9wLXVwLXdpbmRvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 9 years 11 months ago [\#255159](#255159) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Adding to cart produces the message "An error occurred" in the pop up window](/forum/25-install-update/887456-adding-to-cart-produces-the-message-an-error-occurred-in-the-pop-up-window#255159 "-- url of the page with the problem -- : fricanospizzaalpine.com/order-online -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome 54.0.2840.71 m -- Error-message(debug-mod must be tuned on) -- : An error occurred Instead of the message to continue shopping or checkout the pop up window has the message "An error occurred". The product is added to the cart however. Problem started after updating Hikashop.")* Hi, I don't see why it would do that. And since the problem happens and the product is still added to the cart, and that the popup content is still displaying properly ( you can check that here: [ fricanospizzaalpine.com/order-online/che...otice/tmpl-component](https://fricanospizzaalpine.com/order-online/checkout/notice/tmpl-component) ), I would say that it might be linked to the template or to the encoding of the server, or some optimization extension. The first thing I would recommend is to switch to the default template of Joomla temporarily and see if it works with it. Also, as it might be linked to a plugin, you could try deactivating the hikashop and system plugins one by one in the Joomla plugins manager. And finally, as it looks like it is linked to the popup display, you could try changing the "After a product is added to the cart" setting of the HikaShop configuration to not have a popup after the add to cart process in order to circumvent the issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4NzQ1Ni1hZGRpbmctdG8tY2FydC1wcm9kdWNlcy10aGUtbWVzc2FnZS1hbi1lcnJvci1vY2N1cnJlZC1pbi10aGUtcG9wLXVwLXdpbmRvdz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.053 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)