[Skip to main content](#vessel-content) # The Google Analytics Plug-in does not work ## - **[kenny.kang](/forum/user/39538-kenny-kang "View kenny.kang's Profile")** - [![kenny.kang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39538-kenny-kang "View kenny.kang's Profile") Topic Author - [ Offline](/forum/user/39538-kenny-kang) Less More - Posts: 22 - Thank you received: 0 - - 9 years 7 months ago [\#266702](#266702) by [kenny.kang](/forum/user/39538-kenny-kang "View kenny.kang's Profile") *[The Google Analytics Plug-in does not work](/forum/25-install-update/889685-the-google-analytics-plug-in-does-not-work#266702 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Firefox I have setted up the google analytics plug-in but it don't work !!")* was created by *[kenny.kang](/forum/user/39538-kenny-kang "View kenny.kang's Profile")* -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Firefox I have setted up the google analytics plug-in but it don't work !! 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Please log in or register to see it. - [ ![ga.jpg](/forum/attachment/37430) ](/forum/attachment/37430 "ga.jpg") [ ](/forum/attachment/37430?download=1 "ga.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4OTY4NS10aGUtZ29vZ2xlLWFuYWx5dGljcy1wbHVnLWluLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14297 - - 9 years 7 months ago [\#266762](#266762) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The Google Analytics Plug-in does not work](/forum/25-install-update/889685-the-google-analytics-plug-in-does-not-work#266762 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Firefox I have setted up the google analytics plug-in but it don't work !!")* Hi, Are your orders being confirmed ? What if you turn off the "single submission" setting of the plugin ? Does it help ? Also note that the refresh of the data in Google analytics can take some time and might not be immediate. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4OTY4NS10aGUtZ29vZ2xlLWFuYWx5dGljcy1wbHVnLWluLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kenny.kang](/forum/user/39538-kenny-kang "View kenny.kang's Profile")** - [![kenny.kang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39538-kenny-kang "View kenny.kang's Profile") Topic Author - [ Offline](/forum/user/39538-kenny-kang) Less More - Posts: 22 - Thank you received: 0 - - 9 years 7 months ago [\#266799](#266799) by [kenny.kang](/forum/user/39538-kenny-kang "View kenny.kang's Profile") Replied by *[kenny.kang](/forum/user/39538-kenny-kang "View kenny.kang's Profile")* on topic *[The Google Analytics Plug-in does not work](/forum/25-install-update/889685-the-google-analytics-plug-in-does-not-work#266799 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Firefox I have setted up the google analytics plug-in but it don't work !!")* Actually I do not know what "single submission" means !! I am using google tag management to track the tag , it can oly track the whole site ga id . not display the ecommerce tag [ www.youtube.com/watch?v=4AqanTBA9X4](https://www.youtube.com/watch?v=4AqanTBA9X4) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4OTY4NS10aGUtZ29vZ2xlLWFuYWx5dGljcy1wbHVnLWluLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26395 - Thank you received: 4077 - - [](http://obsi.dev) - 9 years 7 months ago - 9 years 7 months ago [\#266960](#266960) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[The Google Analytics Plug-in does not work](/forum/25-install-update/889685-the-google-analytics-plug-in-does-not-work#266960 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : Firefox I have setted up the google analytics plug-in but it don't work !!")* Hello, **Are your orders being confirmed ?** Because you're using the "direct call" mode, there is no javascript added by the plugin to track the customer. So that's totally logical that you do not have the ecommerce tags ; all is made by a "server to server" communication. I don't know what you want to perform exactly but I would recommend you to deactivate the features that you do not understand (single submission / direct call). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 9 years 7 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg4OTY4NS10aGUtZ29vZ2xlLWFuYWx5dGljcy1wbHVnLWluLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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