[Skip to main content](#vessel-content) # After upgrading to HikaShop v3.1.1 - cannot access products in admin ## - **[gmarsh](/forum/user/6659-gmarsh "View gmarsh's Profile")** - [![gmarsh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6659-gmarsh "View gmarsh's Profile") Topic Author - [ Offline](/forum/user/6659-gmarsh) Less More - Posts: 15 - Thank you received: 0 - - 9 years 4 months ago [\#271097](#271097) by [gmarsh](/forum/user/6659-gmarsh "View gmarsh's Profile") *[After upgrading to HikaShop v3.1.1 - cannot access products in admin](/forum/25-install-update/890550-after-upgrading-to-hikashop-v3-1-1-cannot-access-products-in-admin#271097 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Chrome 58.0.3029.110 (64-bit) -- Error-message(debug-mod must be tuned on) -- : 500 - An error has occurred. JHtml: :jquery not supported. File not found. Return to Control Panel Call stack # Function Location 1 JAdministrator->dispatch() /home/kahworld/www/sat/administrator/index.php:46 2 JComponentHelper::renderComponent() /home/kahworld/www/sat/administrator/includes/application.php:153 3 JComponentHelper::executeComponent() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:348 4 require_once() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:380 5 hikashopController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/hikashop.php:54 6 JController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1832 7 ProductController->edit() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:761 8 hikashopController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/controllers/product.php:51 9 JController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1853 10 ProductViewProduct->display() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:722 11 ProductViewProduct->form() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:27 12 JHtml::_() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:1497 13 JError::raiseError() /home/kahworld/www/sat/libraries/joomla/html/html.php:123 14 JError::raise() /home/kahworld/www/sat/libraries/joomla/error/error.php:251 I upgraded this site last week and had no occasion to look at the products. But when attempting to do so today, I get the above error message. Thanks for your help! Gary Marsh")* was created by *[gmarsh](/forum/user/6659-gmarsh "View gmarsh's Profile")* -- HikaShop version -- : 3.1.1 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Chrome 58.0.3029.110 (64-bit) -- Error-message(debug-mod must be tuned on) -- : 500 - An error has occurred. JHtml: :jquery not supported. File not found. Return to Control Panel Call stack \# Function Location 1 JAdministrator->dispatch() /home/kahworld/www/sat/administrator/index.php:46 2 JComponentHelper::renderComponent() /home/kahworld/www/sat/administrator/includes/application.php:153 3 JComponentHelper::executeComponent() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:348 4 require_once() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:380 5 hikashopController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/hikashop.php:54 6 JController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1832 7 ProductController->edit() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:761 8 hikashopController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/controllers/product.php:51 9 JController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1853 10 ProductViewProduct->display() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:722 11 ProductViewProduct->form() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:27 12 JHtml::_() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:1497 13 JError::raiseError() /home/kahworld/www/sat/libraries/joomla/html/html.php:123 14 JError::raise() /home/kahworld/www/sat/libraries/joomla/error/error.php:251 I upgraded this site last week and had no occasion to look at the products. But when attempting to do so today, I get the above error message. Thanks for your help! Gary Marsh Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MDU1MC1hZnRlci11cGdyYWRpbmctdG8taGlrYXNob3AtdjMtMS0xLWNhbm5vdC1hY2Nlc3MtcHJvZHVjdHMtaW4tYWRtaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 9 years 4 months ago [\#271101](#271101) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After upgrading to HikaShop v3.1.1 - cannot access products in admin](/forum/25-install-update/890550-after-upgrading-to-hikashop-v3-1-1-cannot-access-products-in-admin#271101 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Chrome 58.0.3029.110 (64-bit) -- Error-message(debug-mod must be tuned on) -- : 500 - An error has occurred. JHtml: :jquery not supported. File not found. Return to Control Panel Call stack # Function Location 1 JAdministrator->dispatch() /home/kahworld/www/sat/administrator/index.php:46 2 JComponentHelper::renderComponent() /home/kahworld/www/sat/administrator/includes/application.php:153 3 JComponentHelper::executeComponent() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:348 4 require_once() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:380 5 hikashopController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/hikashop.php:54 6 JController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1832 7 ProductController->edit() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:761 8 hikashopController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/controllers/product.php:51 9 JController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1853 10 ProductViewProduct->display() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:722 11 ProductViewProduct->form() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:27 12 JHtml::_() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:1497 13 JError::raiseError() /home/kahworld/www/sat/libraries/joomla/html/html.php:123 14 JError::raise() /home/kahworld/www/sat/libraries/joomla/error/error.php:251 I upgraded this site last week and had no occasion to look at the products. But when attempting to do so today, I get the above error message. Thanks for your help! Gary Marsh")* Hi, Thanks for the feedback. We've added a patch for that issue which happens only with Joomla 1.5 and 2.5. Download again the install package on our website and install it on yours and that will fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MDU1MC1hZnRlci11cGdyYWRpbmctdG8taGlrYXNob3AtdjMtMS0xLWNhbm5vdC1hY2Nlc3MtcHJvZHVjdHMtaW4tYWRtaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gmarsh](/forum/user/6659-gmarsh "View gmarsh's Profile")** - [![gmarsh's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6659-gmarsh "View gmarsh's Profile") Topic Author - [ Offline](/forum/user/6659-gmarsh) Less More - Posts: 15 - Thank you received: 0 - - 9 years 4 months ago [\#271102](#271102) by [gmarsh](/forum/user/6659-gmarsh "View gmarsh's Profile") Replied by *[gmarsh](/forum/user/6659-gmarsh "View gmarsh's Profile")* on topic *[After upgrading to HikaShop v3.1.1 - cannot access products in admin](/forum/25-install-update/890550-after-upgrading-to-hikashop-v3-1-1-cannot-access-products-in-admin#271102 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Chrome 58.0.3029.110 (64-bit) -- Error-message(debug-mod must be tuned on) -- : 500 - An error has occurred. JHtml: :jquery not supported. File not found. Return to Control Panel Call stack # Function Location 1 JAdministrator->dispatch() /home/kahworld/www/sat/administrator/index.php:46 2 JComponentHelper::renderComponent() /home/kahworld/www/sat/administrator/includes/application.php:153 3 JComponentHelper::executeComponent() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:348 4 require_once() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:380 5 hikashopController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/hikashop.php:54 6 JController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1832 7 ProductController->edit() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:761 8 hikashopController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/controllers/product.php:51 9 JController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1853 10 ProductViewProduct->display() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:722 11 ProductViewProduct->form() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:27 12 JHtml::_() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:1497 13 JError::raiseError() /home/kahworld/www/sat/libraries/joomla/html/html.php:123 14 JError::raise() /home/kahworld/www/sat/libraries/joomla/error/error.php:251 I upgraded this site last week and had no occasion to look at the products. But when attempting to do so today, I get the above error message. Thanks for your help! Gary Marsh")* Thank you for your help! The patch resolved the problem. I'm grateful! Gary Marsh Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MDU1MC1hZnRlci11cGdyYWRpbmctdG8taGlrYXNob3AtdjMtMS0xLWNhbm5vdC1hY2Nlc3MtcHJvZHVjdHMtaW4tYWRtaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[risolviamo](/forum/user/10173-risolviamo "View risolviamo's Profile")** - [![risolviamo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10173-risolviamo "View risolviamo's Profile") - [ Offline](/forum/user/10173-risolviamo) Less More - Posts: 3 - Thank you received: 0 - - 9 years 4 months ago [\#271234](#271234) by [risolviamo](/forum/user/10173-risolviamo "View risolviamo's Profile") Replied by *[risolviamo](/forum/user/10173-risolviamo "View risolviamo's Profile")* on topic *[After upgrading to HikaShop v3.1.1 - cannot access products in admin](/forum/25-install-update/890550-after-upgrading-to-hikashop-v3-1-1-cannot-access-products-in-admin#271234 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Chrome 58.0.3029.110 (64-bit) -- Error-message(debug-mod must be tuned on) -- : 500 - An error has occurred. JHtml: :jquery not supported. File not found. Return to Control Panel Call stack # Function Location 1 JAdministrator->dispatch() /home/kahworld/www/sat/administrator/index.php:46 2 JComponentHelper::renderComponent() /home/kahworld/www/sat/administrator/includes/application.php:153 3 JComponentHelper::executeComponent() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:348 4 require_once() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:380 5 hikashopController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/hikashop.php:54 6 JController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1832 7 ProductController->edit() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:761 8 hikashopController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/controllers/product.php:51 9 JController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1853 10 ProductViewProduct->display() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:722 11 ProductViewProduct->form() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:27 12 JHtml::_() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:1497 13 JError::raiseError() /home/kahworld/www/sat/libraries/joomla/html/html.php:123 14 JError::raise() /home/kahworld/www/sat/libraries/joomla/error/error.php:251 I upgraded this site last week and had no occasion to look at the products. But when attempting to do so today, I get the above error message. Thanks for your help! Gary Marsh")* Hi Nicolas, I have the same problem of gmarsh (Joomla! 2.5 and Hikashop 3.1.1) but when I try to install the new package it return a 500 error. How can I solve the problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MDU1MC1hZnRlci11cGdyYWRpbmctdG8taGlrYXNob3AtdjMtMS0xLWNhbm5vdC1hY2Nlc3MtcHJvZHVjdHMtaW4tYWRtaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[risolviamo](/forum/user/10173-risolviamo "View risolviamo's Profile")** - [![risolviamo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10173-risolviamo "View risolviamo's Profile") - [ Offline](/forum/user/10173-risolviamo) Less More - Posts: 3 - Thank you received: 0 - - 9 years 4 months ago [\#271242](#271242) by [risolviamo](/forum/user/10173-risolviamo "View risolviamo's Profile") Replied by *[risolviamo](/forum/user/10173-risolviamo "View risolviamo's Profile")* on topic *[After upgrading to HikaShop v3.1.1 - cannot access products in admin](/forum/25-install-update/890550-after-upgrading-to-hikashop-v3-1-1-cannot-access-products-in-admin#271242 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Chrome 58.0.3029.110 (64-bit) -- Error-message(debug-mod must be tuned on) -- : 500 - An error has occurred. JHtml: :jquery not supported. File not found. Return to Control Panel Call stack # Function Location 1 JAdministrator->dispatch() /home/kahworld/www/sat/administrator/index.php:46 2 JComponentHelper::renderComponent() /home/kahworld/www/sat/administrator/includes/application.php:153 3 JComponentHelper::executeComponent() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:348 4 require_once() /home/kahworld/www/sat/libraries/joomla/application/component/helper.php:380 5 hikashopController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/hikashop.php:54 6 JController->execute() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1832 7 ProductController->edit() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:761 8 hikashopController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/controllers/product.php:51 9 JController->display() /home/kahworld/www/sat/administrator/components/com_hikashop/helpers/helper.php:1853 10 ProductViewProduct->display() /home/kahworld/www/sat/libraries/joomla/application/component/controller.php:722 11 ProductViewProduct->form() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:27 12 JHtml::_() /home/kahworld/www/sat/administrator/components/com_hikashop/views/product/view.html.php:1497 13 JError::raiseError() /home/kahworld/www/sat/libraries/joomla/html/html.php:123 14 JError::raise() /home/kahworld/www/sat/libraries/joomla/error/error.php:251 I upgraded this site last week and had no occasion to look at the products. But when attempting to do so today, I get the above error message. Thanks for your help! Gary Marsh")* The zip package works great and fix the problem. Thanks a lot! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MDU1MC1hZnRlci11cGdyYWRpbmctdG8taGlrYXNob3AtdjMtMS0xLWNhbm5vdC1hY2Nlc3MtcHJvZHVjdHMtaW4tYWRtaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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