[Skip to main content](#vessel-content) # Updating Hikashop ## - **[wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile")** - [![wolfhome's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32823-wolfhome "View wolfhome's Profile") Topic Author - [ Offline](/forum/user/32823-wolfhome) Less More - Posts: 29 - Thank you received: 0 - - 9 years 2 weeks ago [\#280128](#280128) by [wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile") *[Updating Hikashop](/forum/25-install-update/892295-updating-hikashop#280128 "-- url of the page with the problem -- : whdesign.com/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : google chrome 61.0.3163.100 -- Error-message(debug-mod must be tuned on) -- : This page isn’t working whdesign.com is currently unable to handle this request. HTTP ERROR 500 Hi I just renewed my subscription and have been trying to update from Hikashop 2.6 to the new 3.2.0 Business however i keep getting and error where the browser times out. I tried on backup site as well and same issue it won't finish the installation.")* was created by *[wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile")* -- url of the page with the problem -- : [ whdesign.com/](http://whdesign.com/) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : google chrome 61.0.3163.100 -- Error-message(debug-mod must be tuned on) -- : This page isn’t working whdesign.com is currently unable to handle this request. HTTP ERROR 500 Hi I just renewed my subscription and have been trying to update from Hikashop 2.6 to the new 3.2.0 Business however i keep getting and error where the browser times out. I tried on backup site as well and same issue it won't finish the installation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MjI5NS11cGRhdGluZy1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 2 weeks ago [\#280129](#280129) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Updating Hikashop](/forum/25-install-update/892295-updating-hikashop#280129 "-- url of the page with the problem -- : whdesign.com/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : google chrome 61.0.3163.100 -- Error-message(debug-mod must be tuned on) -- : This page isn’t working whdesign.com is currently unable to handle this request. HTTP ERROR 500 Hi I just renewed my subscription and have been trying to update from Hikashop 2.6 to the new 3.2.0 Business however i keep getting and error where the browser times out. I tried on backup site as well and same issue it won't finish the installation.")* Hello, If you have 500 error page, you should check your PHP error log since it might be related to a PHP error. You can also check your webserver error log as well. And if your issue is related to the timeout ; you could see to install by FTP. See : [ www.hikashop.com/support/documentation/5...-install.html#errors](https://www.hikashop.com/support/documentation/59-hikashop-how-to-install.html#errors) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MjI5NS11cGRhdGluZy1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile")** - [![wolfhome's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32823-wolfhome "View wolfhome's Profile") Topic Author - [ Offline](/forum/user/32823-wolfhome) Less More - Posts: 29 - Thank you received: 0 - - 9 years 1 week ago [\#280870](#280870) by [wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile") Replied by *[wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile")* on topic *[Updating Hikashop](/forum/25-install-update/892295-updating-hikashop#280870 "-- url of the page with the problem -- : whdesign.com/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : google chrome 61.0.3163.100 -- Error-message(debug-mod must be tuned on) -- : This page isn’t working whdesign.com is currently unable to handle this request. HTTP ERROR 500 Hi I just renewed my subscription and have been trying to update from Hikashop 2.6 to the new 3.2.0 Business however i keep getting and error where the browser times out. I tried on backup site as well and same issue it won't finish the installation.")* Hi i still have not been able to get this to work, however i realised i had the Hikashop essential package before and now i am trying to install Business, could that the the issue? and if it is how can i go about installing Business over the essential if at all possible ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MjI5NS11cGRhdGluZy1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 6 days ago [\#280884](#280884) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Updating Hikashop](/forum/25-install-update/892295-updating-hikashop#280884 "-- url of the page with the problem -- : whdesign.com/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : google chrome 61.0.3163.100 -- Error-message(debug-mod must be tuned on) -- : This page isn’t working whdesign.com is currently unable to handle this request. HTTP ERROR 500 Hi I just renewed my subscription and have been trying to update from Hikashop 2.6 to the new 3.2.0 Business however i keep getting and error where the browser times out. I tried on backup site as well and same issue it won't finish the installation.")* Hi, There is no problem to install HikaShop Business over HikaShop essential ; it will perform an upgrade. Now please read the instructions in my previous message in order to have details about the error you have. Without knowing what is the error ; you can't solve it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MjI5NS11cGRhdGluZy1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile")** - [![wolfhome's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32823-wolfhome "View wolfhome's Profile") Topic Author - [ Offline](/forum/user/32823-wolfhome) Less More - Posts: 29 - Thank you received: 0 - - 9 years 4 days ago [\#281039](#281039) by [wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile") Replied by *[wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile")* on topic *[Updating Hikashop](/forum/25-install-update/892295-updating-hikashop#281039 "-- url of the page with the problem -- : whdesign.com/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : google chrome 61.0.3163.100 -- Error-message(debug-mod must be tuned on) -- : This page isn’t working whdesign.com is currently unable to handle this request. HTTP ERROR 500 Hi I just renewed my subscription and have been trying to update from Hikashop 2.6 to the new 3.2.0 Business however i keep getting and error where the browser times out. I tried on backup site as well and same issue it won't finish the installation.")* this is the error log i received [Mon Oct 23 18:37:15 2017] [warn] [client 104.162.199.176] mod_fcgid: stderr: PHP Fatal error: Class 'hikashopSingledropdown' not found in /mnt/data/vhosts/casite-613252.cloudaccess.net/httpdocs/plugins/hikashop/article/article.php on line 35, referer: [ 1demo1wolf1.cloudaccess.net/administrato...nstaller&view=update](http://1demo1wolf1.cloudaccess.net/administrator/index.php?option=com_installer&view=update) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MjI5NS11cGRhdGluZy1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 3 days ago [\#281055](#281055) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Updating Hikashop](/forum/25-install-update/892295-updating-hikashop#281055 "-- url of the page with the problem -- : whdesign.com/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : google chrome 61.0.3163.100 -- Error-message(debug-mod must be tuned on) -- : This page isn’t working whdesign.com is currently unable to handle this request. HTTP ERROR 500 Hi I just renewed my subscription and have been trying to update from Hikashop 2.6 to the new 3.2.0 Business however i keep getting and error where the browser times out. I tried on backup site as well and same issue it won't finish the installation.")* Hi, So the problem is that you have a custom plugin of the group "hikashop" called "article" which isn't compatible with recent versions of HikaShop. Deactivate that plugin via the Joomla plugins manager, or rename the file /plugins/hikashop/article/article.php (which will force the deactivation) and HikaShop will work again. You'll have to update that plugin so contact the developer who made it so that they can provide an update for it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5MjI5NS11cGRhdGluZy1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.198 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)