[Skip to main content](#vessel-content) # After updating cannot check terms and conditions ## - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1189 - Thank you received: 13 - - 8 years 5 months ago [\#292110](#292110) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") *[After updating cannot check terms and conditions](/forum/25-install-update/894602-after-updating-cannot-check-terms-and-conditions#292110 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.1 Hi! Yesterday I got hikaserial, and it made me update hikashop too. But i tried to make an order and terms and condition cannot be checked and it seems that they don t have an article. In the backend there is an assigned article. I also have issues with hikaserial but I opened another ticket. It concern that I cannot add a pack in the product. Please check I ll give you access too. Thanks")* was created by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.1 Hi! Yesterday I got hikaserial, and it made me update hikashop too. But i tried to make an order and terms and condition cannot be checked and it seems that they don t have an article. In the backend there is an assigned article. I also have issues with hikaserial but I opened another ticket. It concern that I cannot add a pack in the product. Please check I ll give you access too. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDYwMi1hZnRlci11cGRhdGluZy1jYW5ub3QtY2hlY2stdGVybXMtYW5kLWNvbmRpdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[RosenMcStern](/forum/user/36462-rosenmcstern "View RosenMcStern's Profile")** - [![RosenMcStern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36462-rosenmcstern "View RosenMcStern's Profile") - [ Offline](/forum/user/36462-rosenmcstern) Less More - Posts: 3 - Thank you received: 1 - - 8 years 5 months ago [\#292112](#292112) by [RosenMcStern](/forum/user/36462-rosenmcstern "View RosenMcStern's Profile") Replied by *[RosenMcStern](/forum/user/36462-rosenmcstern "View RosenMcStern's Profile")* on topic *[After updating cannot check terms and conditions](/forum/25-install-update/894602-after-updating-cannot-check-terms-and-conditions#292112 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.1 Hi! Yesterday I got hikaserial, and it made me update hikashop too. But i tried to make an order and terms and condition cannot be checked and it seems that they don t have an article. In the backend there is an assigned article. I also have issues with hikaserial but I opened another ticket. It concern that I cannot add a pack in the product. Please check I ll give you access too. Thanks")* Confirmed! And it was a customer who discovered this problem - he was unable to complete purchase. This problem appeared with the update to Joomla 3.8.7, everything worked till a few days ago. Hikashop Business: 3.4.0 Joomla Version: 3.8.7 This sounds like a JavaScript compatibility problem, the terms and conditions are reset to unchecked once checked, and the "Add to cart" button does not refresh the cart display widget. These are all javascript functions, there must be some javascript import in 3.8.7 which interferes with these functions. Should we open a separate ticket for this or verzevoul's ticket is enough? The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDYwMi1hZnRlci11cGRhdGluZy1jYW5ub3QtY2hlY2stdGVybXMtYW5kLWNvbmRpdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 8 years 5 months ago [\#292178](#292178) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After updating cannot check terms and conditions](/forum/25-install-update/894602-after-updating-cannot-check-terms-and-conditions#292178 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.1 Hi! Yesterday I got hikaserial, and it made me update hikashop too. But i tried to make an order and terms and condition cannot be checked and it seems that they don t have an article. In the backend there is an assigned article. I also have issues with hikaserial but I opened another ticket. It concern that I cannot add a pack in the product. Please check I ll give you access too. Thanks")* Hi, I've tested on my end and with Joomla 3.8.7 and HikaShop .3.4.0, the terms and conditions checkbox works fine. I've tested it on verzevoul's website and I could reproduce the issue. So it must be something linked to his setup. We'll, need a FTP access (or cpanel) to be able to debug the issue as we don't have it on our end. Regarding your case RosenMcStern, if you have the same issue with the checkbox of the terms and conditions, then no need to open a new thread for that. However, regarding the add to cart issue, I doubt it has any link to the terms & conditions issue. So yes, it would be great to open a new thread, with a link to reproduce the issue and instructions if necessary. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDYwMi1hZnRlci11cGRhdGluZy1jYW5ub3QtY2hlY2stdGVybXMtYW5kLWNvbmRpdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 8 years 5 months ago [\#292180](#292180) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After updating cannot check terms and conditions](/forum/25-install-update/894602-after-updating-cannot-check-terms-and-conditions#292180 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.1 Hi! Yesterday I got hikaserial, and it made me update hikashop too. But i tried to make an order and terms and condition cannot be checked and it seems that they don t have an article. In the backend there is an assigned article. I also have issues with hikaserial but I opened another ticket. It concern that I cannot add a pack in the product. Please check I ll give you access too. Thanks")* Hi, You have a view override on the view file "show_block_terms". However, because of the new checkout workflow editor, we had to modify that view file for HikaShop 3.4.0 in order to support several terms and conditions checkboxes. So you need to delete the override for that view file and it will work fine. The following user(s) said Thank You: [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDYwMi1hZnRlci11cGRhdGluZy1jYW5ub3QtY2hlY2stdGVybXMtYW5kLWNvbmRpdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1189 - Thank you received: 13 - - 8 years 5 months ago [\#292206](#292206) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Replied by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* on topic *[After updating cannot check terms and conditions](/forum/25-install-update/894602-after-updating-cannot-check-terms-and-conditions#292206 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.1 Hi! Yesterday I got hikaserial, and it made me update hikashop too. But i tried to make an order and terms and condition cannot be checked and it seems that they don t have an article. In the backend there is an assigned article. I also have issues with hikaserial but I opened another ticket. It concern that I cannot add a pack in the product. Please check I ll give you access too. Thanks")* Οκ. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDYwMi1hZnRlci11cGRhdGluZy1jYW5ub3QtY2hlY2stdGVybXMtYW5kLWNvbmRpdGlvbnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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