[Skip to main content](#vessel-content) # No Thank you message when sending the contact form ## - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 8 years 5 months ago [\#292684](#292684) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292684 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* was created by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* -- url of the page with the problem -- : [ transmetra.ch/product/contact/cid-139](https://transmetra.ch/product/contact/cid-139) -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 5 months ago [\#292686](#292686) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292686 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hello David, Does it work if you test it with one of Joomla default template ? Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 8 years 5 months ago [\#292744](#292744) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Replied by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292744 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* No, it doesn't. This was working for the past months , since it was built Why should it now stop? Nobody has changed anything except to do updates. Regards David Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 8 years 5 months ago [\#292759](#292759) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292759 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hi, Are you still receiving the contact email itself ? Can you check that the contact email is still published in the System>Emails menu ? Do you see the contact email generated in the Customers>Emails history menu ? Can you check that the "Display a contact button on the product page" setting in the HikaShop configuration is still activated ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 8 years 5 months ago [\#292808](#292808) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Replied by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292808 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hi NicolaS Are you still receiving the contact email itself ? YES Can you check that the contact email is still published in the System>Emails menu ? YES IT IS Do you see the contact email generated in the Customers>Emails history menu ? YES THEY ARE Can you check that the "Display a contact button on the product page" setting in the HikaShop configuration is still activated ? YES IT IS Regards David Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 8 years 5 months ago - 8 years 5 months ago [\#292817](#292817) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292817 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hello, Can you provide an **url link** in order to process some test ourself ? Awaiting news from you. Regards Last edit: 8 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 8 years 5 months ago - 8 years 5 months ago [\#292828](#292828) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Replied by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292828 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hi Sure - here's a typical [ contact form link](https://www.transmetra.ch/product/contact/cid-262) Regards Last edit: 8 years 5 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile"). Reason: Typo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 5 months ago [\#292845](#292845) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292845 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hello, Could you also provide us a temporary : - Back-end access - FTP access So that we can directly test and debug it on your end ? Thank you. You can send it through our contact form. Please, don't forget to specify a link to that thread in your message : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Best regards, Mohamed Thelji Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 8 years 5 months ago [\#292895](#292895) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292895 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hi, So it was indeed coming from a change you made. You've added translation overrides to remove these messages: [ monosnap.com/file/jkVNemY4OImG0k32qQ7ntFJmlduSHn](https://monosnap.com/file/jkVNemY4OImG0k32qQ7ntFJmlduSHn) So it's not an update issue. It's just doing what you told it to do. Remove these overrides or enter some text in them and you'll get back the message with that text after you send the contact request. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 8 years 5 months ago - 8 years 5 months ago [\#292919](#292919) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Replied by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292919 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Excellent! Thank you! I've got that working, however, there is still the text "Success" which I can't find anywhere to change. [ ![thanks1.jpg](/forum/attachment/43732) ](/forum/attachment/43732 "thanks1.jpg") Regards David - [ ![thanks1.jpg](/forum/attachment/43732) ](/forum/attachment/43732 "thanks1.jpg") [ ](/forum/attachment/43732?download=1 "thanks1.jpg") Last edit: 8 years 5 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile"). Reason: Added file Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 8 years 5 months ago [\#292944](#292944) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292944 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hi, That text is added by your template. HikaShop only sends the message and the type of the message to joomla so that the template can display it. So it depends on how your template is made. The easy solution would be to add some CSS to hide that title. Otherwise, you'll have to ask your template provider on how to change that text. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 8 years 5 months ago [\#292955](#292955) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Replied by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* on topic *[No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292955 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David")* Hi again, Nicolas OK - that means I can solve it. As always, thanks to the support team - It's why I recommend hikashop. Best regards David Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDcwNS1uby10aGFuay15b3UtbWVzc2FnZS13aGVuLXNlbmRpbmctdGhlLWNvbnRhY3QtZm9ybT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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