[Skip to main content](#vessel-content) # Missing user points and discount from order administrator notification mail ## - **[otx](/forum/user/14566-otx "View otx's Profile")** - [![otx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14566-otx "View otx's Profile") Topic Author - [ Offline](/forum/user/14566-otx) Less More - Posts: 53 - Thank you received: 2 - - 8 years 5 months ago [\#293735](#293735) by [otx](/forum/user/14566-otx "View otx's Profile") *[Missing user points and discount from order administrator notification mail](/forum/25-install-update/894931-missing-user-points-and-discount-from-order-administrator-notification-mail#293735 "-- url of the page with the problem -- : www.vitaking.ro -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 -- Browser(s) name and version -- : Firefox (doesn't matter) -- Error-message(debug-mod must be tuned on) -- : No error message After upgrade from 3.3 to 3.4 there are no information displayed in the order administrator notification mail regarding the used points and the obtained discount. I couldn't find any option for this in the settings of the plugin. Also, I have deleted the customization of the email, so right now we are using the default from 3.4. , still no information about wether the customer used some points and obtained a discount or not. We need to check the admin page to have this information, but this could lead to errors, so we need this as before the upgrade. Please help.")* was created by *[otx](/forum/user/14566-otx "View otx's Profile")* -- url of the page with the problem -- : [ www.vitaking.ro](http://www.vitaking.ro) -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 -- Browser(s) name and version -- : Firefox (doesn't matter) -- Error-message(debug-mod must be tuned on) -- : No error message After upgrade from 3.3 to 3.4 there are no information displayed in the order administrator notification mail regarding the used points and the obtained discount. I couldn't find any option for this in the settings of the plugin. Also, I have deleted the customization of the email, so right now we are using the default from 3.4. , still no information about wether the customer used some points and obtained a discount or not. We need to check the admin page to have this information, but this could lead to errors, so we need this as before the upgrade. Please help. - [ ![Screenshotfrom2018-06-0711-57-12.png](/forum/attachment/43879) ](/forum/attachment/43879 "...0711-57-12.png") [ ](/forum/attachment/43879?download=1 "...0711-57-12.png") - [ ![Screenshotfrom2018-06-0711-56-07.png](/forum/attachment/43880) ](/forum/attachment/43880 "...0711-56-07.png") [ ](/forum/attachment/43880?download=1 "...0711-56-07.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDkzMS1taXNzaW5nLXVzZXItcG9pbnRzLWFuZC1kaXNjb3VudC1mcm9tLW9yZGVyLWFkbWluaXN0cmF0b3Itbm90aWZpY2F0aW9uLW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 8 years 5 months ago [\#293738](#293738) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Missing user points and discount from order administrator notification mail](/forum/25-install-update/894931-missing-user-points-and-discount-from-order-administrator-notification-mail#293738 "-- url of the page with the problem -- : www.vitaking.ro -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 -- Browser(s) name and version -- : Firefox (doesn't matter) -- Error-message(debug-mod must be tuned on) -- : No error message After upgrade from 3.3 to 3.4 there are no information displayed in the order administrator notification mail regarding the used points and the obtained discount. I couldn't find any option for this in the settings of the plugin. Also, I have deleted the customization of the email, so right now we are using the default from 3.4. , still no information about wether the customer used some points and obtained a discount or not. We need to check the admin page to have this information, but this could lead to errors, so we need this as before the upgrade. Please help.")* Hi, Nothing changed regarding that between the 3.3 and the 3.4 If you don't get the points discount rows there then you should have the same display with both version and it means that the points have not been used or the way the user points plugins have been configured. For example, if you've deactivated the option "Use virtual coupons" of the user points payment plugin, then the points won't display there as the payment method will display as a normal payment method. 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