[Skip to main content](#vessel-content) # Cannot upgrade HikaShop ## - **[juremm](/forum/user/29934-juremm "View juremm's Profile")** - [![juremm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29934-juremm "View juremm's Profile") Topic Author - [ Offline](/forum/user/29934-juremm) Less More - Posts: 20 - Thank you received: 2 - - 8 years 4 months ago [\#293879](#293879) by [juremm](/forum/user/29934-juremm "View juremm's Profile") *[Cannot upgrade HikaShop](/forum/25-install-update/894963-cannot-upgrade-hikashop#293879 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 1.5.26 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Hi, cannot upgrade HikaShop, this is the msg received when updating: JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Best regards")* was created by *[juremm](/forum/user/29934-juremm "View juremm's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 1.5.26 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Hi, cannot upgrade HikaShop, this is the msg received when updating: JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Best regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDk2My1jYW5ub3QtdXBncmFkZS1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 4 months ago [\#293880](#293880) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Cannot upgrade HikaShop](/forum/25-install-update/894963-cannot-upgrade-hikashop#293880 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 1.5.26 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Hi, cannot upgrade HikaShop, this is the msg received when updating: JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Best regards")* Hello, Installing it via FTP will probably do the job : [ www.hikashop.com/support/documentation/5...-to-install.html#ftp](https://www.hikashop.com/support/documentation/59-hikashop-how-to-install.html#ftp) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDk2My1jYW5ub3QtdXBncmFkZS1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile")** - [![Bouncer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar56680.jpg)](/forum/user/56680-bouncer "View Bouncer's Profile") - [ Offline](/forum/user/56680-bouncer) Less More - Posts: 32 - Thank you received: 1 - - 8 years 4 months ago [\#294633](#294633) by [Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile") Replied by *[Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile")* on topic *[Cannot upgrade HikaShop](/forum/25-install-update/894963-cannot-upgrade-hikashop#294633 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 1.5.26 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Hi, cannot upgrade HikaShop, this is the msg received when updating: JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Best regards")* -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.10 -- PHP version -- : native (7.0) I have tried most methods but updating from 3.4.0 to 3.4.1 just fails. I get these **Warning** Copy file failed **Message** Error updating component. Tried with Chrome and Firefox. Any pointers? Rgds, Petter Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDk2My1jYW5ub3QtdXBncmFkZS1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 3 months ago [\#294639](#294639) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cannot upgrade HikaShop](/forum/25-install-update/894963-cannot-upgrade-hikashop#294639 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 1.5.26 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Hi, cannot upgrade HikaShop, this is the msg received when updating: JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Best regards")* Hello, Please read once again the documentation link that Mohamed gave you ; there is a part talking about the "copy failed". That problem is related to file permissions in your website ; you need to allow your website to update all files. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDk2My1jYW5ub3QtdXBncmFkZS1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile")** - [![Bouncer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar56680.jpg)](/forum/user/56680-bouncer "View Bouncer's Profile") - [ Offline](/forum/user/56680-bouncer) Less More - Posts: 32 - Thank you received: 1 - - 8 years 3 months ago - 8 years 3 months ago [\#294711](#294711) by [Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile") Replied by *[Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile")* on topic *[Cannot upgrade HikaShop](/forum/25-install-update/894963-cannot-upgrade-hikashop#294711 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 1.5.26 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Hi, cannot upgrade HikaShop, this is the msg received when updating: JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Best regards")* Hi, I have checked System > System Information > Folder Permissions all folders writable I have FTP'd zip and extracted on server as well as extracted .zip locally and FTP'd to folder on server In Joomla: Extensions > Manage > Install > Install from Folder Entered my path: /home/******/public_html/tmp/hikashop Click "Check and Install" [ ![2018-06-30.png](/forum/attachment/44050) ](/forum/attachment/44050 "2018-06-30.png") So, I open libraries/joomla/filesystem/folder.php search for return JError::raiseError(-1, JText::_('Copy failed')); This file must have been changed as that line does not exist in that file... Rgds, Petter - [ ![2018-06-30.png](/forum/attachment/44050) ](/forum/attachment/44050 "2018-06-30.png") [ ](/forum/attachment/44050?download=1 "2018-06-30.png") Last edit: 8 years 3 months ago by [Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDk2My1jYW5ub3QtdXBncmFkZS1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile")** - [![Bouncer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar56680.jpg)](/forum/user/56680-bouncer "View Bouncer's Profile") - [ Offline](/forum/user/56680-bouncer) Less More - Posts: 32 - Thank you received: 1 - - 8 years 3 months ago [\#294712](#294712) by [Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile") Replied by *[Bouncer](/forum/user/56680-bouncer "View Bouncer's Profile")* on topic *[Cannot upgrade HikaShop](/forum/25-install-update/894963-cannot-upgrade-hikashop#294712 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 1.5.26 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Hi, cannot upgrade HikaShop, this is the msg received when updating: JFolder::create: Infinite loop detected Warning! Failed to move file. JFile::read: Unable to open file: '/var/www/vhosts/svet-el.si/httpdocs/english/tmp/com_hikashop_starter_v3.4.0_2018-06-11_11-16-47.tar.gz' Unable to read archive Best regards")* I finally got it updated; there was an error in my configuration files :ohmy: The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NDk2My1jYW5ub3QtdXBncmFkZS1oaWthc2hvcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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