[Skip to main content](#vessel-content) # Dashboard everywhere null ## - **[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")** - [![websquirrel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4139-websquirrel "View websquirrel's Profile") Topic Author - [ Offline](/forum/user/4139-websquirrel) Less More - Posts: 52 - Thank you received: 0 - - 8 years 1 month ago - 8 years 1 month ago [\#298189](#298189) by [websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile") *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298189 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* was created by *[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")* -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work? - [ ![Bildschirmfoto2018-09-21um08.38.02.png](/forum/attachment/44899) ](/forum/attachment/44899 "...um08.38.02.png") [ ](/forum/attachment/44899?download=1 "...um08.38.02.png") Last edit: 8 years 1 month ago by [websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 8 years 1 month ago [\#298192](#298192) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298192 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* Hi, It's working already. By default the dashboard displays the statistics based on the confirmed (paid) orders. I can see that your orders have the status "created" not "confirmed" so that's why they aren't taken into account as the system believes that no payment came in for them. If you want to also take into account "created" orders, you can go in the menu System>Order statuses and enable the created order status under the "statistics" column. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")** - [![websquirrel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4139-websquirrel "View websquirrel's Profile") Topic Author - [ Offline](/forum/user/4139-websquirrel) Less More - Posts: 52 - Thank you received: 0 - - 8 years 1 month ago [\#298217](#298217) by [websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile") Replied by *[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")* on topic *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298217 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* I see. I will check this. Thanks so far ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")** - [![websquirrel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4139-websquirrel "View websquirrel's Profile") Topic Author - [ Offline](/forum/user/4139-websquirrel) Less More - Posts: 52 - Thank you received: 0 - - 8 years 1 month ago [\#298268](#298268) by [websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile") Replied by *[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")* on topic *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298268 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* I checked another site with order status confirmed and shipped but similar issue: everywhere null and "Best product" and "Best category" are both blank white. - [ ![Bildschirmfoto2018-09-24um15.04.48.png](/forum/attachment/44922) ](/forum/attachment/44922 "...um15.04.48.png") [ ](/forum/attachment/44922?download=1 "...um15.04.48.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 8 years 1 month ago [\#298273](#298273) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298273 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* Hi, The statistics are for the last 30 days. You didn't get any orders in the last 30 days which is why you get zeros. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")** - [![websquirrel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4139-websquirrel "View websquirrel's Profile") Topic Author - [ Offline](/forum/user/4139-websquirrel) Less More - Posts: 52 - Thank you received: 0 - - 8 years 1 month ago [\#298294](#298294) by [websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile") Replied by *[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")* on topic *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298294 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* oh. that is confusing because the window orders with the graphical curve says "this year". It would be logical if all the other statistics were for this year, too. Except the one for "this month". Is it possible to set this anywhere so that stats are for this year? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 8 years 1 month ago [\#298302](#298302) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298302 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* Hi, That would require changing the code in the file administrator/components/com_hikashop/classes/statistics.php Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")** - [![websquirrel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4139-websquirrel "View websquirrel's Profile") Topic Author - [ Offline](/forum/user/4139-websquirrel) Less More - Posts: 52 - Thank you received: 0 - - 8 years 1 month ago [\#298354](#298354) by [websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile") Replied by *[websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile")* on topic *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298354 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* Hi, I changed one order status from created to confirmed and it appears in all stats now. The funny thing is, that this order is NOT from this month but from june... How do you explain that? - [ ![Bildschirmfoto2018-09-26um10.04.18.png](/forum/attachment/44932) ](/forum/attachment/44932 "...um10.04.18.png") [ ](/forum/attachment/44932?download=1 "...um10.04.18.png") - [ ![Bildschirmfoto2018-09-26um10.05.08.png](/forum/attachment/44933) ](/forum/attachment/44933 "...um10.05.08.png") [ ](/forum/attachment/44933?download=1 "...um10.05.08.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 8 years 1 month ago [\#298357](#298357) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard everywhere null](/forum/25-install-update/895769-dashboard-everywhere-null#298357 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.22 -- Browser(s) name and version -- : Safari 11.1.2 Hi, I noticed in settings that I could deactivate the legacy dashboard (that I used for years but seems to became out of date) and had a look at the new dashboard: nice design but no data. The old legacy dasboard displayed several statistics but the new one display null everywhere (see screenshot). This is not what I expected. I assume something went wrong. Could you please help to make the new dashboard work?")* Hi, While the order was created in June, the status switched from created to confirmed in September. So that's why it's counted as an order of September and not as an order from June. What matters to a merchant are the orders that are paid (confirmed) and not the ones that are created (and thus not yet paid) for the statistics. The following user(s) said Thank You: [websquirrel](/forum/user/4139-websquirrel "View websquirrel's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTc2OS1kYXNoYm9hcmQtZXZlcnl3aGVyZS1udWxsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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