[Skip to main content](#vessel-content) # Checkout stopped working on my site ## - **[Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile")** - [![Crafta La Vista's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile") Topic Author - [ Offline](/forum/user/48033-crafta-la-vista) Less More - Posts: 5 - Thank you received: 0 - - 8 years 1 month ago [\#298840](#298840) by [Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile") *[Checkout stopped working on my site](/forum/25-install-update/895904-checkout-stopped-working-on-my-site#298840 "-- url of the page with the problem -- : www.craftalavista.com/buy -- HikaShop version -- : HikaShop Business 3.2.2 [1801041845] -- Joomla version -- : Joomla! 3.8.13 -- Browser(s) name and version -- : chrome Hi guys, I was testing my sales process tonight and found that checkout isn't working - I have 2 issues: after step 2 (entering address details), it goes back to step 1, even though that's not in my checkout flow and the second is that once I've selected shipping option & payment method (paypal or stripe), when I click on finish it just goes to a blank page. I've tried debug mode but can't figure it out. I updated to the newest version of joomla tonight but not sure if it was broken before then or not. Anyone seen this before? Cheers, Nicole")* was created by *[Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile")* -- url of the page with the problem -- : [ www.craftalavista.com/buy](https://www.craftalavista.com/buy) -- HikaShop version -- : HikaShop Business 3.2.2 [1801041845] -- Joomla version -- : Joomla! 3.8.13 -- Browser(s) name and version -- : chrome Hi guys, I was testing my sales process tonight and found that checkout isn't working - I have 2 issues: after step 2 (entering address details), it goes back to step 1, even though that's not in my checkout flow and the second is that once I've selected shipping option & payment method (paypal or stripe), when I click on finish it just goes to a blank page. I've tried debug mode but can't figure it out. I updated to the newest version of joomla tonight but not sure if it was broken before then or not. Anyone seen this before? Cheers, Nicole Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTkwNC1jaGVja291dC1zdG9wcGVkLXdvcmtpbmctb24tbXktc2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile")** - [![Crafta La Vista's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile") Topic Author - [ Offline](/forum/user/48033-crafta-la-vista) Less More - Posts: 5 - Thank you received: 0 - - 8 years 1 month ago [\#298846](#298846) by [Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile") Replied by *[Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile")* on topic *[Checkout stopped working on my site](/forum/25-install-update/895904-checkout-stopped-working-on-my-site#298846 "-- url of the page with the problem -- : www.craftalavista.com/buy -- HikaShop version -- : HikaShop Business 3.2.2 [1801041845] -- Joomla version -- : Joomla! 3.8.13 -- Browser(s) name and version -- : chrome Hi guys, I was testing my sales process tonight and found that checkout isn't working - I have 2 issues: after step 2 (entering address details), it goes back to step 1, even though that's not in my checkout flow and the second is that once I've selected shipping option & payment method (paypal or stripe), when I click on finish it just goes to a blank page. I've tried debug mode but can't figure it out. I updated to the newest version of joomla tonight but not sure if it was broken before then or not. Anyone seen this before? Cheers, Nicole")* Update: Managed to fix the blank page issue - it was a problem with my mail server It still seems to be looping to the first checkout step after the user gives their address details though Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTkwNC1jaGVja291dC1zdG9wcGVkLXdvcmtpbmctb24tbXktc2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 8 years 4 weeks ago [\#298852](#298852) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Checkout stopped working on my site](/forum/25-install-update/895904-checkout-stopped-working-on-my-site#298852 "-- url of the page with the problem -- : www.craftalavista.com/buy -- HikaShop version -- : HikaShop Business 3.2.2 [1801041845] -- Joomla version -- : Joomla! 3.8.13 -- Browser(s) name and version -- : chrome Hi guys, I was testing my sales process tonight and found that checkout isn't working - I have 2 issues: after step 2 (entering address details), it goes back to step 1, even though that's not in my checkout flow and the second is that once I've selected shipping option & payment method (paypal or stripe), when I click on finish it just goes to a blank page. I've tried debug mode but can't figure it out. I updated to the newest version of joomla tonight but not sure if it was broken before then or not. Anyone seen this before? Cheers, Nicole")* Hello, I process some test on your website first return, I wasn't able to see your issue 2, maybe you have to provide a step by step process, in order to reproduce and see it by ourself. For the first issue, I was able to see it, now in order to better understand situation can you provide some screenshot of your Checkout Workflow settings page and more especially these parts : image missing https://cdn.pbrd.co/images/HHMgPFw.png image missing https://cdn.pbrd.co/images/HHMgU0D.png Awaiting news from you. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTkwNC1jaGVja291dC1zdG9wcGVkLXdvcmtpbmctb24tbXktc2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile")** - [![Crafta La Vista's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile") Topic Author - [ Offline](/forum/user/48033-crafta-la-vista) Less More - Posts: 5 - Thank you received: 0 - - 8 years 4 weeks ago [\#298886](#298886) by [Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile") Replied by *[Crafta La Vista](/forum/user/48033-crafta-la-vista "View Crafta La Vista's Profile")* on topic *[Checkout stopped working on my site](/forum/25-install-update/895904-checkout-stopped-working-on-my-site#298886 "-- url of the page with the problem -- : www.craftalavista.com/buy -- HikaShop version -- : HikaShop Business 3.2.2 [1801041845] -- Joomla version -- : Joomla! 3.8.13 -- Browser(s) name and version -- : chrome Hi guys, I was testing my sales process tonight and found that checkout isn't working - I have 2 issues: after step 2 (entering address details), it goes back to step 1, even though that's not in my checkout flow and the second is that once I've selected shipping option & payment method (paypal or stripe), when I click on finish it just goes to a blank page. I've tried debug mode but can't figure it out. I updated to the newest version of joomla tonight but not sure if it was broken before then or not. Anyone seen this before? Cheers, Nicole")* Thanks for your help Philp, I've attached my screenshots although I think I'm on an older version of hikashop compaired to yours Cheers, Nicole - [ ![screen1.png](/forum/attachment/45035) ](/forum/attachment/45035 "screen1.png") [ ](/forum/attachment/45035?download=1 "screen1.png") - [ ![checkout.png](/forum/attachment/45036) ](/forum/attachment/45036 "checkout.png") [ ](/forum/attachment/45036?download=1 "checkout.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTkwNC1jaGVja291dC1zdG9wcGVkLXdvcmtpbmctb24tbXktc2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 8 years 4 weeks ago [\#298916](#298916) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout stopped working on my site](/forum/25-install-update/895904-checkout-stopped-working-on-my-site#298916 "-- url of the page with the problem -- : www.craftalavista.com/buy -- HikaShop version -- : HikaShop Business 3.2.2 [1801041845] -- Joomla version -- : Joomla! 3.8.13 -- Browser(s) name and version -- : chrome Hi guys, I was testing my sales process tonight and found that checkout isn't working - I have 2 issues: after step 2 (entering address details), it goes back to step 1, even though that's not in my checkout flow and the second is that once I've selected shipping option & payment method (paypal or stripe), when I click on finish it just goes to a blank page. I've tried debug mode but can't figure it out. I updated to the newest version of joomla tonight but not sure if it was broken before then or not. Anyone seen this before? Cheers, Nicole")* Hi, I would recommend to turn off the "checkout legacy" setting under the advanced tab of the HikaShop configuration if that's not already done. I think that it should help with that issue leading you back to the first step. Updating to the latest version would also be great. There are a lot of ameliorations and bug fixes to the checkout since you're version so it might also help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NTkwNC1jaGVja291dC1zdG9wcGVkLXdvcmtpbmctb24tbXktc2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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