[Skip to main content](#vessel-content) # Email history backend ## - **[thomasf](/forum/user/43287-thomasf "View thomasf's Profile")** - [![thomasf's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/beer.png)](/forum/user/43287-thomasf "View thomasf's Profile") Topic Author - [ Offline](/forum/user/43287-thomasf) Less More - Posts: 128 - Thank you received: 1 - - - - [](http://www.jetshop24.net) - 8 years 1 week ago [\#299759](#299759) by [thomasf](/forum/user/43287-thomasf "View thomasf's Profile") *[Email history backend](/forum/25-install-update/896090-email-history-backend#299759 "-- HikaShop version -- : 3.5 -- Joomla version -- : 3.11 -- PHP version -- : 7.1 Dear team, this is what appears when clicking on email history. Thanks for your help. PS: I havent installed the latest version yet as it resulted in an error as in my former post and issue. Thanks and regards Thomas")* was created by *[thomasf](/forum/user/43287-thomasf "View thomasf's Profile")* -- HikaShop version -- : 3.5 -- Joomla version -- : 3.11 -- PHP version -- : 7.1 Dear team, this is what appears when clicking on email history. [ ![emailhistoryissue.png](/forum/attachment/45227) ](/forum/attachment/45227 "...storyissue.png") Thanks for your help. PS: I havent installed the latest version yet as it resulted in an error as in my former post and issue. Thanks and regards Thomas - [ ![emailhistoryissue.png](/forum/attachment/45227) ](/forum/attachment/45227 "...storyissue.png") [ ](/forum/attachment/45227?download=1 "...storyissue.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjA5MC1lbWFpbC1oaXN0b3J5LWJhY2tlbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 8 years 6 days ago [\#299768](#299768) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email history backend](/forum/25-install-update/896090-email-history-backend#299768 "-- HikaShop version -- : 3.5 -- Joomla version -- : 3.11 -- PHP version -- : 7.1 Dear team, this is what appears when clicking on email history. Thanks for your help. PS: I havent installed the latest version yet as it resulted in an error as in my former post and issue. Thanks and regards Thomas")* Hi, Please activate the "debug mode" and "error reporting" settings of the Joomla configuration and try again. You should then get an error message with more information on what's going on which will help us understanding why you have that error and we don't. PS: as I replied to you in the other thread, the error with the latest version has already been fixed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjA5MC1lbWFpbC1oaXN0b3J5LWJhY2tlbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[thomasf](/forum/user/43287-thomasf "View thomasf's Profile")** - [![thomasf's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/beer.png)](/forum/user/43287-thomasf "View thomasf's Profile") Topic Author - [ Offline](/forum/user/43287-thomasf) Less More - Posts: 128 - Thank you received: 1 - - - - [](http://www.jetshop24.net) - 8 years 6 days ago [\#299825](#299825) by [thomasf](/forum/user/43287-thomasf "View thomasf's Profile") Replied by *[thomasf](/forum/user/43287-thomasf "View thomasf's Profile")* on topic *[Email history backend](/forum/25-install-update/896090-email-history-backend#299825 "-- HikaShop version -- : 3.5 -- Joomla version -- : 3.11 -- PHP version -- : 7.1 Dear team, this is what appears when clicking on email history. Thanks for your help. PS: I havent installed the latest version yet as it resulted in an error as in my former post and issue. Thanks and regards Thomas")* Hi Nicolas, here is the error report. Regards [ ![emailhistoryerrors.png](/forum/attachment/45233) ](/forum/attachment/45233 "...toryerrors.png") - [ ![emailhistoryerrors.png](/forum/attachment/45233) ](/forum/attachment/45233 "...toryerrors.png") [ ](/forum/attachment/45233?download=1 "...toryerrors.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjA5MC1lbWFpbC1oaXN0b3J5LWJhY2tlbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 8 years 5 days ago [\#299829](#299829) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email history backend](/forum/25-install-update/896090-email-history-backend#299829 "-- HikaShop version -- : 3.5 -- Joomla version -- : 3.11 -- PHP version -- : 7.1 Dear team, this is what appears when clicking on email history. Thanks for your help. PS: I havent installed the latest version yet as it resulted in an error as in my former post and issue. Thanks and regards Thomas")* Hi, The issue comes from the line: echo $this->loadHkLayout('search', array()); in the file plugins/hikashop/email_history/views/email_history/tmpl/listing.php This code was only added to that file with HikaShop 4.0.0 and the loadHkLayout function can only be called from these with HikaShop 4.0.0 So this means that you're using a version of the email history plugin from HikaShop 4.0.0 while you're using and older version of HikaShop which doesn't support that function. You have three solutions: - update HikaShop to version 4.0.0 - disbale the email history plugin (you'll loose the email history system in HikaShop) - remove that line of code from that file to circumvent the problem. The following user(s) said Thank You: [thomasf](/forum/user/43287-thomasf "View thomasf's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjA5MC1lbWFpbC1oaXN0b3J5LWJhY2tlbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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