[Skip to main content](#vessel-content) # product image doesn’t open ## - **[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")** - [![Sunshine's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35562.jpg)](/forum/user/35562-sunshine "View Sunshine's Profile") Topic Author - [ Offline](/forum/user/35562-sunshine) Less More - Posts: 75 - Thank you received: 0 - - - - 7 years 10 months ago [\#301487](#301487) by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301487 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* was created by *[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")* -- url of the page with the problem -- : [ meisolle.com/index.php/nisser/product/313-kravlenissen-sonja](http://meisolle.com/index.php/nisser/product/313-kravlenissen-sonja) -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina --- /Christina Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 7 years 10 months ago [\#301493](#301493) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301493 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* Hi, I'm not sure why it does that. I see that you have a javascript error on the pages of your website with jQuery so it might be linked to that: [ monosnap.com/file/bGYoqNlCjX8Tx3vdpDzAxctMRfdZDF](https://monosnap.com/file/bGYoqNlCjX8Tx3vdpDzAxctMRfdZDF) Change the "image popup mode" setting of the HikaShop configuration to "shadowbox (external)" and that should help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")** - [![Sunshine's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35562.jpg)](/forum/user/35562-sunshine "View Sunshine's Profile") Topic Author - [ Offline](/forum/user/35562-sunshine) Less More - Posts: 75 - Thank you received: 0 - - - - 7 years 10 months ago [\#301536](#301536) by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Replied by *[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")* on topic *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301536 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* Thanks for your help Nicolas, I changed it, but the images still doesn't open. Do you have another suggestion? --- /Christina Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 7 years 10 months ago [\#301538](#301538) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301538 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* Hi, Then, I recommend fixing the javascript error you have: [ monosnap.com/file/4gvzUckxGnSINzJkBCg3cyBlWvENK4](https://monosnap.com/file/4gvzUckxGnSINzJkBCg3cyBlWvENK4) That should probably help. As you can see, the issue is that the noconflict file of jquery is loaded before jquery and you can see that in the head of the page: [ monosnap.com/file/FytLj1ah0558KzMp8SIEe4elyzh5jb](https://monosnap.com/file/FytLj1ah0558KzMp8SIEe4elyzh5jb) So if you don't have jquery easy installed on your website, install it. And configure it to handle the noconflict so that joomla's noconflict is not used. That should help to have all the elements in the correct order and thus fix the javascript error, which in turn should help with the thumbnails handling as it also requires javascript and it can't be initialized properly if there is a javascript error on the page. The following user(s) said Thank You: [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")** - [![Sunshine's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35562.jpg)](/forum/user/35562-sunshine "View Sunshine's Profile") Topic Author - [ Offline](/forum/user/35562-sunshine) Less More - Posts: 75 - Thank you received: 0 - - - - 7 years 10 months ago [\#301587](#301587) by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Replied by *[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")* on topic *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301587 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* I uploaded it to my site. About the configuration I'm not sure. The only place I see something about no conflict is "strip no conflict code" that is set on "yes" and "add no conflict code" that one is set on "thru script", is that it? --- /Christina Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 7 years 10 months ago [\#301589](#301589) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301589 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* Hi, Well, I don't know the inner workings of that extension. You'll have to try out the different options and see if you still have the javascript error or not or if it causes other problems. To check if you still have the javascript error or not, you can look at the console of your browser (usually with the F12 key of your keayboard) when you're displaying the product page. The following user(s) said Thank You: [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")** - [![Sunshine's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35562.jpg)](/forum/user/35562-sunshine "View Sunshine's Profile") Topic Author - [ Offline](/forum/user/35562-sunshine) Less More - Posts: 75 - Thank you received: 0 - - - - 7 years 10 months ago [\#301616](#301616) by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Replied by *[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")* on topic *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301616 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* I got ride of the error, but the images still not open on the mobile version. Could it still be the JQ even it doesn¨t show errors? --- /Christina Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 7 years 10 months ago [\#301631](#301631) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301631 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* Hello, Your issue is related to some CSS of your template and the fact that you have a "div" which is hover the image listing (on mobile screen). So when you "touch/click" on the images ; you click on the div and not on the image ; so the popup cannot load since it do not receive the event. By cleaning the CSS of the template and fixing that overlap, the popup is working fine. Please note that kind of help is outside the limit of our support. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")** - [![Sunshine's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar35562.jpg)](/forum/user/35562-sunshine "View Sunshine's Profile") Topic Author - [ Offline](/forum/user/35562-sunshine) Less More - Posts: 75 - Thank you received: 0 - - - - 7 years 10 months ago [\#301661](#301661) by [Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile") Replied by *[Sunshine](/forum/user/35562-sunshine "View Sunshine's Profile")* on topic *[product image doesn’t open](/forum/25-install-update/896426-product-image-doesnt-open#301661 "-- url of the page with the problem -- : meisolle.com/index.php/nisser/product/313-kravlenissen-sonja -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- Browser(s) name and version -- : Google Hi Yes, the product images in my hikashop doesn’t open on mobiles. Tried both IPhone and android. It happend after I updated hikashop and Joomla to the latest versions. Website ok on a pc. Anyone who has any idea what has happend? Regards Christina")* Aa allrigh, I get it now. This happend after I updated hikashop. I’ll figure it out. Thanks for helping me clearing it out Christina --- /Christina Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NjQyNi1wcm9kdWN0LWltYWdlLWRvZXNudC1vcGVuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.232 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)