[Skip to main content](#vessel-content) # After check out, Thank you page is blank ## - **[Yumul](/forum/user/42368-yumul "View Yumul's Profile")** - [![Yumul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42368-yumul "View Yumul's Profile") Topic Author - [ Offline](/forum/user/42368-yumul) Less More - Posts: 63 - Thank you received: 1 - - 7 years 7 months ago - 7 years 7 months ago [\#304682](#304682) by [Yumul](/forum/user/42368-yumul "View Yumul's Profile") *[After check out, THank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#304682 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* was created by *[Yumul](/forum/user/42368-yumul "View Yumul's Profile")* -- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards, - [ ![Capture.JPG](/forum/attachment/46342) ](/forum/attachment/46342 "Capture.JPG") [ ](/forum/attachment/46342?download=1 "Capture.JPG") Last edit: 7 years 7 months ago by [Yumul](/forum/user/42368-yumul "View Yumul's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 7 years 7 months ago [\#304683](#304683) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After check out, THank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#304683 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* Hi, It's probably because your template doesn't display the messages: [ www.hikashop.com/support/documentation/6...issues.html#messages](https://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html#messages) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Yumul](/forum/user/42368-yumul "View Yumul's Profile")** - [![Yumul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42368-yumul "View Yumul's Profile") Topic Author - [ Offline](/forum/user/42368-yumul) Less More - Posts: 63 - Thank you received: 1 - - 7 years 7 months ago - 7 years 7 months ago [\#304778](#304778) by [Yumul](/forum/user/42368-yumul "View Yumul's Profile") Replied by *[Yumul](/forum/user/42368-yumul "View Yumul's Profile")* on topic *[After check out, THank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#304778 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* I'm using two different types of payment method onto the site, one has "Thank you page" and the other one does not have (blank page). Authorize.net gives me a blank after_end message. Purchase Order gives me a thank you message. Any help. Thank you in advance. Regards, Gary Last edit: 7 years 7 months ago by [Yumul](/forum/user/42368-yumul "View Yumul's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[notnilla](/forum/user/32246-notnilla "View notnilla's Profile")** - [![notnilla's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32246-notnilla "View notnilla's Profile") - [ Offline](/forum/user/32246-notnilla) Less More - Posts: 65 - Thank you received: 3 - - 7 years 7 months ago [\#304803](#304803) by [notnilla](/forum/user/32246-notnilla "View notnilla's Profile") Replied by *[notnilla](/forum/user/32246-notnilla "View notnilla's Profile")* on topic *[After check out, THank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#304803 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* That's what I experienced after the update and then it started throwing an error "0 Call to a member function get() on string" when I changed the error reporting. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 7 years 7 months ago [\#304792](#304792) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After check out, THank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#304792 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* Hi, I don't see how that's possible. Are you using the Authorize.net plugin available by default in HikaShop or the Authorize.net plugin on sale on our marketplace ( [ www.hikashop.com/marketplace/product/150...e-js-by-obsidev.html](https://www.hikashop.com/marketplace/product/150-payment-authorize-js-by-obsidev.html) ) ? Also, please provide a screenshot of the settings of your authorize.net payment method (you can blur/hide the private information). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Yumul](/forum/user/42368-yumul "View Yumul's Profile")** - [![Yumul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42368-yumul "View Yumul's Profile") Topic Author - [ Offline](/forum/user/42368-yumul) Less More - Posts: 63 - Thank you received: 1 - - 7 years 7 months ago [\#304859](#304859) by [Yumul](/forum/user/42368-yumul "View Yumul's Profile") Replied by *[Yumul](/forum/user/42368-yumul "View Yumul's Profile")* on topic *[After check out, THank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#304859 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* Any luck? Thanks Regards, Gary Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Yumul](/forum/user/42368-yumul "View Yumul's Profile")** - [![Yumul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42368-yumul "View Yumul's Profile") Topic Author - [ Offline](/forum/user/42368-yumul) Less More - Posts: 63 - Thank you received: 1 - - 7 years 7 months ago [\#304891](#304891) by [Yumul](/forum/user/42368-yumul "View Yumul's Profile") Replied by *[Yumul](/forum/user/42368-yumul "View Yumul's Profile")* on topic *[After check out, THank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#304891 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* Hi, We are using HikaShop Authorize.net payment plugin. Please see attached settings for the payment plugin. Regards, Gary - [ ![Capture_2019-03-19.JPG](/forum/attachment/46389) ](/forum/attachment/46389 "...2019-03-19.JPG") [ ](/forum/attachment/46389?download=1 "...2019-03-19.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 7 years 7 months ago [\#304895](#304895) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After check out, THank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#304895 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* Hi, Since the "return URL" setting of your payment method is empty, what you should see on that thank you page is the content of the file plugins/hikashoppayment/authorize/authorize_thankyou.php That's basically just the text "Thank you for your purchase". So there are several possibilities: - You have a translation override on that text and thus it doesn't display. - You have some CSS which hides that area. - You might have an override on that thank you page which change the display of the thank you page. To be able to say more precisely, we would need a backend access and precise instructions to reproduce the issue on your website without having to make a payment (for example, with a 100% coupon, do you still have the problem ?). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Yumul](/forum/user/42368-yumul "View Yumul's Profile")** - [![Yumul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/42368-yumul "View Yumul's Profile") Topic Author - [ Offline](/forum/user/42368-yumul) Less More - Posts: 63 - Thank you received: 1 - - 7 years 7 months ago [\#305084](#305084) by [Yumul](/forum/user/42368-yumul "View Yumul's Profile") Replied by *[Yumul](/forum/user/42368-yumul "View Yumul's Profile")* on topic *[After check out, Thank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#305084 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* This message contains confidential information Hi, Still getting the same error, you can cehck on out development site. Thank you Regards, Gary Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 7 years 6 months ago [\#305086](#305086) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After check out, Thank you page is blank](/forum/25-install-update/897099-after-check-out-thank-you-page-is-blank#305086 "-- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2 Hi I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks Regards,")* Hi, It's not possible to reproduce the issue like that. The sandbox environment of Authorize requires sha2. And your version of authorize's plugin only supports md5. You can read more about that here: [ www.hikashop.com/forum/payment-methods/8...t-md5-transhash.html](https://www.hikashop.com/forum/payment-methods/896648-authorize-net-phasing-out-md5-transhash.html) And if I use the live environment, I would have to enter a real credit card which would be charged. Again, as I said in my previous message, please provide precise instructions to reproduce the problem on your test website (and make sure that you're able to reproduce the issue with these instructions). Even the user account you provided didn't allow me to access the checkout on your test website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzA5OS1hZnRlci1jaGVjay1vdXQtdGhhbmsteW91LXBhZ2UtaXMtYmxhbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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