[Skip to main content](#vessel-content) # Hikashop contact form not working after update to 4.1.0 ## - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 7 years 4 months ago - 7 years 4 months ago [\#307706](#307706) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") *[Hikashop contact form ask a question not working after update to 4.1.0](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307706 "-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779 -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards")* was created by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* -- url of the page with the problem -- : [ www.transmetra.ch/product/contact/cid-779](https://www.transmetra.ch/product/contact/cid-779) -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards [ ![spinner.png](/forum/attachment/47028) ](/forum/attachment/47028 "spinner.png") - [ ![spinner.png](/forum/attachment/47028) ](/forum/attachment/47028 "spinner.png") [ ](/forum/attachment/47028?download=1 "spinner.png") Last edit: 7 years 4 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzY5MC1oaWthc2hvcC1jb250YWN0LWZvcm0tbm90LXdvcmtpbmctYWZ0ZXItdXBkYXRlLXRvLTQtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 7 years 4 months ago [\#307707](#307707) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop contact form not working after update to 4.1.0](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307707 "-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779 -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards")* Hi, Please make sure you also download again the Recaptcha install package on our website and install it to get the update: [ www.hikashop.com/support/documentation/7...-with-recaptcha.html](https://www.hikashop.com/support/documentation/72-hikashop-integration-with-recaptcha.html) We've added some patches to the plugin last week to fix issues with changes in the 4.1.0 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzY5MC1oaWthc2hvcC1jb250YWN0LWZvcm0tbm90LXdvcmtpbmctYWZ0ZXItdXBkYXRlLXRvLTQtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 7 years 4 months ago [\#307727](#307727) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Replied by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* on topic *[Hikashop contact form not working after update to 4.1.0](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307727 "-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779 -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards")* Hi I did install it but the problem is not solved, still the same. What now? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzY5MC1oaWthc2hvcC1jb250YWN0LWZvcm0tbm90LXdvcmtpbmctYWZ0ZXItdXBkYXRlLXRvLTQtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 7 years 4 months ago [\#307731](#307731) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop contact form not working after update to 4.1.0](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307731 "-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779 -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards")* Hi, You've customized the file product / contact.php via the menu Display>Views. Remove that customization and add your changes to the new version of the view file. It should then work properly. The following user(s) said Thank You: [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzY5MC1oaWthc2hvcC1jb250YWN0LWZvcm0tbm90LXdvcmtpbmctYWZ0ZXItdXBkYXRlLXRvLTQtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 7 years 4 months ago - 7 years 4 months ago [\#307738](#307738) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Replied by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* on topic *[Hikashop contact form not working after update to 4.1.0](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738 "-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779 -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards")* Hi Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me ![:(](/media/kunena/emoticons/22.png ":(") Thanks a lot for your help! Last edit: 7 years 4 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzg5NzY5MC1oaWthc2hvcC1jb250YWN0LWZvcm0tbm90LXdvcmtpbmctYWZ0ZXItdXBkYXRlLXRvLTQtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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