[Skip to main content](#vessel-content) # Problem when trying to create an invoice ## - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 4 years 5 months ago [\#341998](#341998) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#341998 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* was created by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 4 years 5 months ago [\#341999](#341999) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#341999 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, This usually happens because your PHP is not allowing access to external files: [ help.dreamhost.com/hc/en-us/articles/214199238-allow-url-fopen](https://help.dreamhost.com/hc/en-us/articles/214199238-allow-url-fopen) How to allow this depends on how your hosting company configured your server so I can't say what to do exactly to activate it. the best is to check with your hosting support on this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 4 years 5 months ago [\#342037](#342037) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") Replied by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342037 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, Thank you for getting back to me. This error only happens on this invoice - all others work fine? Many thanks, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 4 years 5 months ago [\#342038](#342038) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342038 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, Then maybe there is a link to this image ? Do you see the image in "images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg" if you look for it via FTP ? Do you have spaces for the folders for other images or is it only for this one ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 4 years 4 months ago [\#342239](#342239) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") Replied by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342239 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, Thanks for your fast feedback. Yeah it seems that images where there are spaces causes the problem. There are over 40,000 products on the site and a very large amount have spaces in the folder names. Is there any way this can be sorted? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 4 years 4 months ago [\#342246](#342246) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342246 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, I'm not sure. I would need a clearer picture of the situation to be able to say what to do. Could you edit the product corresponding to that error and edit the image with the error ? That should open a popup with the file path. Could you provide that file path ? Best regards, Nicolas Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 4 years 4 months ago - 4 years 4 months ago [\#342251](#342251) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") Replied by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342251 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, The file path is: /GOAL/656482 - Goal Training Jersey/656482-13-F The main image link on the front of the site: Code: <img id="hikashop_main_image" style="margin-top:10px;margin-bottom:10px;display:inline-block;vertical-align:middle" title="Puma Goal Training Jersey - Steel Grey / Asphalt" alt="/GOAL/656482 - Goal Training Jersey/656482-13-F" src="/images/com_hikashop/upload/thumbnails/400x400f/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg"> Many thanks. Last edit: 4 years 4 months ago by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 4 years 4 months ago [\#342255](#342255) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342255 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, Isn't that the name ? Do you have the same for the path ? Could you do a screenshot of the popup ? Normally the path should end by .jpg Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 4 years 4 months ago [\#342281](#342281) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") Replied by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342281 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, Please see screenshot the path is not shown. but the alt does seem to have the path in it and yes, just add .jpg at the end and then that is the path. - [ ![Screenshot2022-06-08104904.png](/forum/attachment/54975) ](/forum/attachment/54975 "...6-08104904.png") [ ](/forum/attachment/54975?download=1 "...6-08104904.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 4 years 4 months ago [\#342283](#342283) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342283 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* Hi, Ok. Could you provide a backend access ? Also which code are you using to display the thumbnail of the product image on the PDF invoice ? Could you provide the exact code ? It's likely that this custom code doesn't handle spaces properly and you need to replace spaces by %20 in that code. You can provide these via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 4 years 4 months ago [\#342290](#342290) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") Replied by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* on topic *[Problem when trying to create an invoice](/forum/25-install-update/904475-problem-when-trying-to-create-an-invoice#342290 "When trying to create the invoice (attach invoice plugin installed) An error has occurred. 2 Unable to get the size of the image [https://xxxxxxxxxx/images/com_hikashop/upload/thumbnails/50x50fsO/GOAL/656482 - Goal Training Jersey/656482-13-F.jpg] Any ideas please?")* HI Excellent. I made a small tweak to the code to replace the URL with %20 and it worked - thanks. Code: <?php $config = hikashop_config(); $imageHelper = hikashop_get('helper.image'); if(!empty($product->images[0]->file_path) && $config->get('thumbnail', 1) != 0) { $img = $imageHelper->getThumbnail($product->images[0]->file_path, array(50, 50), array('forcesize' => true, 'scale' => 'outside')); if($img->success) { $no_space = str_replace(' ', '%20', $img->url); echo '<img src="'.$no_space.'" alt="" style="float:left;margin-top:3px;margin-bottom:3px;margin-right:6px;"/>'; } } ?> The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNDQ3NS1wcm9ibGVtLXdoZW4tdHJ5aW5nLXRvLWNyZWF0ZS1hbi1pbnZvaWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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