[Skip to main content](#vessel-content) # USPS shipment and invoice questions ## - **[yumasan](/forum/user/12271-yumasan "View yumasan's Profile")** - [![yumasan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12271-yumasan "View yumasan's Profile") Topic Author - [ Offline](/forum/user/12271-yumasan) Less More - Posts: 30 - Thank you received: 2 - - 4 years 1 month ago [\#345283](#345283) by [yumasan](/forum/user/12271-yumasan "View yumasan's Profile") *[USPS shipment and invoice questions](/forum/25-install-update/905109-usps-shipment-and-invoice-questions#345283 "Hello, I have created and installed the USPS shipping plugin. I have 3 options selected in the options as shown here: prnt.sc/UR1pL7Kjm7Rb When going thru the shopping cart, only 2 options show, but also, there are no labels/text showing what the options are called: prnt.sc/l8JGXjGpng7m Next, when testing the checkout process, I used paypal. Everything seems to work great but I notice when I cancel the order, I still get an email saying I placed an order. Is there a way to keep this from happening or a way to receive an additional email saying it was cancelled? i would think the order email wouldn't come unless the payment actually went thru. Is there a setting for this? Thank you.")* was created by *[yumasan](/forum/user/12271-yumasan "View yumasan's Profile")* Hello, I have created and installed the USPS shipping plugin. I have 3 options selected in the options as shown here: [ prnt.sc/UR1pL7Kjm7Rb](https://prnt.sc/UR1pL7Kjm7Rb) When going thru the shopping cart, only 2 options show, but also, there are no labels/text showing what the options are called: [ prnt.sc/l8JGXjGpng7m](https://prnt.sc/l8JGXjGpng7m) Next, when testing the checkout process, I used paypal. Everything seems to work great but I notice when I cancel the order, I still get an email saying I placed an order. Is there a way to keep this from happening or a way to receive an additional email saying it was cancelled? i would think the order email wouldn't come unless the payment actually went thru. Is there a setting for this? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTEwOS11c3BzLXNoaXBtZW50LWFuZC1pbnZvaWNlLXF1ZXN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 4 years 1 month ago [\#345296](#345296) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[USPS shipment and invoice questions](/forum/25-install-update/905109-usps-shipment-and-invoice-questions#345296 "Hello, I have created and installed the USPS shipping plugin. I have 3 options selected in the options as shown here: prnt.sc/UR1pL7Kjm7Rb When going thru the shopping cart, only 2 options show, but also, there are no labels/text showing what the options are called: prnt.sc/l8JGXjGpng7m Next, when testing the checkout process, I used paypal. Everything seems to work great but I notice when I cancel the order, I still get an email saying I placed an order. Is there a way to keep this from happening or a way to receive an additional email saying it was cancelled? i would think the order email wouldn't come unless the payment actually went thru. Is there a setting for this? Thank you.")* Hi, 1. The issue with USPS sounds like a CSS issue. Could you provide the URL of the shop with instructions to reproduce the issue so that we can look at the situation ? 2. Regarding the emails, you have two emails sent by HikaShop: - the order creation notification email, when the order is created, before the user is redirected to the payment gateway - the order status notification email, when the order status is changed to "confirmed", after the payment is made If you only want the second one, you can unpublish the first one in the menu System>Emails of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTEwOS11c3BzLXNoaXBtZW50LWFuZC1pbnZvaWNlLXF1ZXN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[yumasan](/forum/user/12271-yumasan "View yumasan's Profile")** - [![yumasan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12271-yumasan "View yumasan's Profile") Topic Author - [ Offline](/forum/user/12271-yumasan) Less More - Posts: 30 - Thank you received: 2 - - 4 years 1 month ago [\#345308](#345308) by [yumasan](/forum/user/12271-yumasan "View yumasan's Profile") Replied by *[yumasan](/forum/user/12271-yumasan "View yumasan's Profile")* on topic *[USPS shipment and invoice questions](/forum/25-install-update/905109-usps-shipment-and-invoice-questions#345308 "Hello, I have created and installed the USPS shipping plugin. I have 3 options selected in the options as shown here: prnt.sc/UR1pL7Kjm7Rb When going thru the shopping cart, only 2 options show, but also, there are no labels/text showing what the options are called: prnt.sc/l8JGXjGpng7m Next, when testing the checkout process, I used paypal. Everything seems to work great but I notice when I cancel the order, I still get an email saying I placed an order. Is there a way to keep this from happening or a way to receive an additional email saying it was cancelled? i would think the order email wouldn't come unless the payment actually went thru. Is there a setting for this? Thank you.")* Thank you Nicolas. The website is www.https://glofishlighting.com/ If you add any items to the cart and then go to the cart you'll see the shipping options come up. You'll need a login for access as the site is offline. Where can I send this to, privately? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTEwOS11c3BzLXNoaXBtZW50LWFuZC1pbnZvaWNlLXF1ZXN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 4 years 1 month ago [\#345311](#345311) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[USPS shipment and invoice questions](/forum/25-install-update/905109-usps-shipment-and-invoice-questions#345311 "Hello, I have created and installed the USPS shipping plugin. I have 3 options selected in the options as shown here: prnt.sc/UR1pL7Kjm7Rb When going thru the shopping cart, only 2 options show, but also, there are no labels/text showing what the options are called: prnt.sc/l8JGXjGpng7m Next, when testing the checkout process, I used paypal. Everything seems to work great but I notice when I cancel the order, I still get an email saying I placed an order. Is there a way to keep this from happening or a way to receive an additional email saying it was cancelled? i would think the order email wouldn't come unless the payment actually went thru. Is there a setting for this? Thank you.")* Hi, You can use our contact form to provide that information: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Make sure you include a link to this thread for reference. The following user(s) said Thank You: [yumasan](/forum/user/12271-yumasan "View yumasan's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTEwOS11c3BzLXNoaXBtZW50LWFuZC1pbnZvaWNlLXF1ZXN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[yumasan](/forum/user/12271-yumasan "View yumasan's Profile")** - [![yumasan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12271-yumasan "View yumasan's Profile") Topic Author - [ Offline](/forum/user/12271-yumasan) Less More - Posts: 30 - Thank you received: 2 - - 4 years 1 month ago [\#345324](#345324) by [yumasan](/forum/user/12271-yumasan "View yumasan's Profile") Replied by *[yumasan](/forum/user/12271-yumasan "View yumasan's Profile")* on topic *[USPS shipment and invoice questions](/forum/25-install-update/905109-usps-shipment-and-invoice-questions#345324 "Hello, I have created and installed the USPS shipping plugin. I have 3 options selected in the options as shown here: prnt.sc/UR1pL7Kjm7Rb When going thru the shopping cart, only 2 options show, but also, there are no labels/text showing what the options are called: prnt.sc/l8JGXjGpng7m Next, when testing the checkout process, I used paypal. Everything seems to work great but I notice when I cancel the order, I still get an email saying I placed an order. Is there a way to keep this from happening or a way to receive an additional email saying it was cancelled? i would think the order email wouldn't come unless the payment actually went thru. Is there a setting for this? Thank you.")* OK, it's sent. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTEwOS11c3BzLXNoaXBtZW50LWFuZC1pbnZvaWNlLXF1ZXN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 4 years 1 month ago [\#345338](#345338) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[USPS shipment and invoice questions](/forum/25-install-update/905109-usps-shipment-and-invoice-questions#345338 "Hello, I have created and installed the USPS shipping plugin. I have 3 options selected in the options as shown here: prnt.sc/UR1pL7Kjm7Rb When going thru the shopping cart, only 2 options show, but also, there are no labels/text showing what the options are called: prnt.sc/l8JGXjGpng7m Next, when testing the checkout process, I used paypal. Everything seems to work great but I notice when I cancel the order, I still get an email saying I placed an order. Is there a way to keep this from happening or a way to receive an additional email saying it was cancelled? i would think the order email wouldn't come unless the payment actually went thru. Is there a setting for this? Thank you.")* Hi, The issue is indeed with the CSS of your template. It has the CSS code: Code: body .hikashop_checkout_page .hikashop_checkout_payment table tr td input[type="radio"]:empty, body .hikashop_checkout_page .hikashop_checkout_shipping table tr td input[type="radio"]:empty { margin-left: -99999px; } in the file /templates/r_ivee/custom/css-compiled/hydrogen_17.css However, that CSS code should be : Code: body .hikashop_checkout_page .hikashop_checkout_payment table tr td input[type="radio"]:empty, body .hikashop_checkout_page .hikashop_checkout_shipping table tr td input[type="radio"]:empty { display:none; } Because with the margin on the input, it also moves the label after it together out of the frame of the page. With display:none; it just hides the input without changing anything for the label. I don't recommend you modify the CSS in that file directly because that's a compiled CSS file. Your change would be removed at some point when you save the CSS of your template, or update your template. The best will be to report the issue to your template provider so they can update the CSS in the template and you just had to update it. The following user(s) said Thank You: [yumasan](/forum/user/12271-yumasan "View yumasan's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTEwOS11c3BzLXNoaXBtZW50LWFuZC1pbnZvaWNlLXF1ZXN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[yumasan](/forum/user/12271-yumasan "View yumasan's Profile")** - [![yumasan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12271-yumasan "View yumasan's Profile") Topic Author - [ Offline](/forum/user/12271-yumasan) Less More - Posts: 30 - Thank you received: 2 - - 4 years 1 month ago [\#345352](#345352) by [yumasan](/forum/user/12271-yumasan "View yumasan's Profile") Replied by *[yumasan](/forum/user/12271-yumasan "View yumasan's Profile")* on topic *[USPS shipment and invoice questions](/forum/25-install-update/905109-usps-shipment-and-invoice-questions#345352 "Hello, I have created and installed the USPS shipping plugin. I have 3 options selected in the options as shown here: prnt.sc/UR1pL7Kjm7Rb When going thru the shopping cart, only 2 options show, but also, there are no labels/text showing what the options are called: prnt.sc/l8JGXjGpng7m Next, when testing the checkout process, I used paypal. Everything seems to work great but I notice when I cancel the order, I still get an email saying I placed an order. Is there a way to keep this from happening or a way to receive an additional email saying it was cancelled? i would think the order email wouldn't come unless the payment actually went thru. Is there a setting for this? Thank you.")* Thank you very much! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTEwOS11c3BzLXNoaXBtZW50LWFuZC1pbnZvaWNlLXF1ZXN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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