[Skip to main content](#vessel-content) # Hikashop checkout page not rendering correctly after upgrading to 4.7.1 ## - **[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")** - [![ildiwhite's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Topic Author - [ Offline](/forum/user/40526-ildiwhite) Less More - Posts: 16 - Thank you received: 0 - - 3 years 8 months ago - 3 years 8 months ago [\#348913](#348913) by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile") *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348913 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* was created by *[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")* -- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó Last edit: 3 years 8 months ago by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile"). Reason: Full name removed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 3 years 8 months ago [\#348918](#348918) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348918 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* Hi, 1. Try renaming the folder templates/YOUR_TEMPLATE/html/com_hikashop/checkout via FTP. It will deactivate the overrides you might have in your template for the HikaShop checkout. Hopefully, it will help. 2. You need to add the corresponding tag to the "address format" setting, under the Checkout tab of the HikaShop configuration: [ www.hikashop.com/support/documentation/5...ml#checkout\_shipping](https://www.hikashop.com/support/documentation/54-hikashop-config.html#checkout_shipping) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")** - [![ildiwhite's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Topic Author - [ Offline](/forum/user/40526-ildiwhite) Less More - Posts: 16 - Thank you received: 0 - - 3 years 8 months ago - 3 years 8 months ago [\#348922](#348922) by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Replied by *[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")* on topic *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348922 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* Hi Nicolas, 1. There is no Chekout folder there, see attached picture (hikashop.png). 2. (Note: this issue was already present before the version update.) The name of the custom field is address_tax_number, it is enabled on frontend and backend (see second screenshot: address_tax_number.png). The address format is: {address_company} {address_tax_number} {address_title} {address_firstname} {address_lastname} {address_street} {address_post_code} {address_city} {address_state} {address_country} <?php if(!empty($this->address->address_telephone)) echo JText::sprintf('TELEPHONE_IN_ADDRESS','{address_telephone}');?> <?php if(!empty($this->address->address_vat)) echo JText::sprintf('VAT_IN_ADDRESS','{address_vat}'); ?> And the result: After the company name the firstname and lastname are displayed. See third screenshot (tax_number_missing.png). Thank you for your help. Regards, Ildikó [ ![hikashop_2023-02-02.png](/forum/attachment/56435) ](/forum/attachment/56435 "...2023-02-02.png") [ ![address_tax_number.png](/forum/attachment/56436) ](/forum/attachment/56436 "...tax_number.png") [ ![tax_number_missing.png](/forum/attachment/56437) ](/forum/attachment/56437 "...er_missing.png") - [ ![hikashop_2023-02-02.png](/forum/attachment/56435) ](/forum/attachment/56435 "...2023-02-02.png") [ ](/forum/attachment/56435?download=1 "...2023-02-02.png") - [ ![address_tax_number.png](/forum/attachment/56436) ](/forum/attachment/56436 "...tax_number.png") [ ](/forum/attachment/56436?download=1 "...tax_number.png") - [ ![tax_number_missing.png](/forum/attachment/56437) ](/forum/attachment/56437 "...er_missing.png") [ ](/forum/attachment/56437?download=1 "...er_missing.png") Last edit: 3 years 8 months ago by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 3 years 8 months ago - 3 years 8 months ago [\#348925](#348925) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348925 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* Hello, Please complete with these elements in order to be able to better understand the situation : - An **url link** to your website (where we can see your display issue with your "*right sidebar*") - The complete custom field setting **screenshot** (form) Awaiting your elements Regards Last edit: 3 years 8 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")** - [![ildiwhite's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Topic Author - [ Offline](/forum/user/40526-ildiwhite) Less More - Posts: 16 - Thank you received: 0 - - 3 years 8 months ago - 3 years 8 months ago [\#348944](#348944) by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Replied by *[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")* on topic *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348944 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* Hi, The page is (url removed). If you add a product to the cart, after the second step you can see the problem. The screenshot: [ ![customfield.png](/forum/attachment/56444) ](/forum/attachment/56444 "customfield.png") . Thank you, Ildikó - [ ![customfield.png](/forum/attachment/56444) ](/forum/attachment/56444 "customfield.png") [ ](/forum/attachment/56444?download=1 "customfield.png") Last edit: 3 years 8 months ago by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile"). Reason: url removed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 3 years 8 months ago [\#348946](#348946) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348946 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* Hi, 1. So what if you rename the whole templates/YOUR_TEMPLATE/html/com_hikashop folder ? Does it help ? 2. Try saving the HikaShop configuration once. This should rewrite all the template overrides for the address format and fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")** - [![ildiwhite's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Topic Author - [ Offline](/forum/user/40526-ildiwhite) Less More - Posts: 16 - Thank you received: 0 - - 3 years 8 months ago - 3 years 8 months ago [\#348957](#348957) by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Replied by *[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")* on topic *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348957 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* Hi, 1.Rename did not help. Can the unclosed tag be the reason? See screenshots. [ ![strong.png](/forum/attachment/56445) ](/forum/attachment/56445 "strong.png") (túlcsordulás=overflow). (I could reproduce the issue on a different site with a new Hikashop install. The issue occures when clickin on the Registration.) 2. Save did not help. Regards, Ildikó - [ ![strong.png](/forum/attachment/56445) ](/forum/attachment/56445 "strong.png") [ ](/forum/attachment/56445?download=1 "strong.png") - [ ![overflow.png](/forum/attachment/56446) ](/forum/attachment/56446 "overflow.png") [ ](/forum/attachment/56446?download=1 "overflow.png") Last edit: 3 years 8 months ago by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 3 years 8 months ago [\#348962](#348962) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348962 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* Hi, 1. Yes. I suppose this comes from a faulty translation override. Change the second <strong> tag to </strong> and it should help. 2. Then, please delete the address format customization, save the configuration, add back your changes and save again. It should hopefully help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")** - [![ildiwhite's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Topic Author - [ Offline](/forum/user/40526-ildiwhite) Less More - Posts: 16 - Thank you received: 0 - - 3 years 8 months ago [\#348999](#348999) by [ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile") Replied by *[ildiwhite](/forum/user/40526-ildiwhite "View ildiwhite's Profile")* on topic *[Hikashop checkout page not rendering correctly after upgrading to 4.7.1](/forum/25-install-update/905828-hikashop-checkout-page-not-rendering-correctly-after-upgrading-to-4-7-1#348999 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.7 -- PHP version -- : 8.0.27 -- Browser(s) name and version -- : Firefox 109.0 -- Error-message(debug-mod must be tuned on) -- : - Dear Support, Issue 1: After upgrading to Hikashop Business 4.7.1, the user data (Login and Address) page of the Checkout process is not rendering correctly. The right sidebar is in the main area and you have to scroll down to see the content. Please help me to correct this. I use a customized Cassiopeia template. Issue 2: The custom field address_tax_number is not displayed in the address though it is configured. It is a conditional field, it depends on the value of the address_situation custom field. I would like to have this feld in emails an on the forntend. Contact me for login details. Thank you, Ildikó")* Hi Nicolas, Everything is perfect! 1. I found and corrected the error in the official translation. Now everything is fine. 2. It was my fault. there was a typo in the column name :oops: ... After correcting it the field is displayed correctly. Thank you for the support. Regards, Ildikó Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNTgyOC1oaWthc2hvcC1jaGVja291dC1wYWdlLW5vdC1yZW5kZXJpbmctY29ycmVjdGx5LWFmdGVyLXVwZ3JhZGluZy10by00LTctMT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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