[Skip to main content](#vessel-content) # The filter does not work on manufacturers ## - **[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")** - [![ilyaminsk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Topic Author - [ Offline](/forum/user/59355-ilyaminsk) Less More - Posts: 220 - Thank you received: 10 - - 3 years 1 month ago [\#355170](#355170) by [ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355170 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* was created by *[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")* Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you please tell me what needs to be done to make it display correctly: Page [ ilsanmarket.by/brands/tarkett.html](https://ilsanmarket.by/brands/tarkett.html) [ ![2023-09-18_143109.jpg](/forum/attachment/57845) ](/forum/attachment/57845 "...-18_143109.jpg") [ ![2023-09-18_143149.jpg](/forum/attachment/57847) ](/forum/attachment/57847 "...-18_143149.jpg") [ ![2023-09-18_143203.jpg](/forum/attachment/57846) ](/forum/attachment/57846 "...-18_143203.jpg") - [ ![2023-09-18_143109.jpg](/forum/attachment/57845) ](/forum/attachment/57845 "...-18_143109.jpg") [ ](/forum/attachment/57845?download=1 "...-18_143109.jpg") - [ ![2023-09-18_143203.jpg](/forum/attachment/57846) ](/forum/attachment/57846 "...-18_143203.jpg") [ ](/forum/attachment/57846?download=1 "...-18_143203.jpg") - [ ![2023-09-18_143149.jpg](/forum/attachment/57847) ](/forum/attachment/57847 "...-18_143149.jpg") [ ](/forum/attachment/57847?download=1 "...-18_143149.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 3 years 1 month ago [\#355175](#355175) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355175 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* Hi, You need to leave the first category setting empty in your filter and instead select your brands main category in the second category setting on the bottom right corner. The following user(s) said Thank You: [ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")** - [![ilyaminsk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Topic Author - [ Offline](/forum/user/59355-ilyaminsk) Less More - Posts: 220 - Thank you received: 10 - - 3 years 1 month ago [\#355194](#355194) by [ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Replied by *[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")* on topic *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355194 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* Hello. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")** - [![ilyaminsk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Topic Author - [ Offline](/forum/user/59355-ilyaminsk) Less More - Posts: 220 - Thank you received: 10 - - 3 years 1 month ago [\#355214](#355214) by [ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Replied by *[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")* on topic *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355214 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* Hello. This message contains confidential information A bug has been discovered, please take a look: This message contains confidential information Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 3 years 1 month ago [\#355221](#355221) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355221 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* Hi, Could you provide a FTP access and a screenshot of the settings of that filter ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")** - [![ilyaminsk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Topic Author - [ Offline](/forum/user/59355-ilyaminsk) Less More - Posts: 220 - Thank you received: 10 - - 3 years 1 month ago [\#355289](#355289) by [ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Replied by *[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")* on topic *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355289 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* Hello. Sent you the necessary data Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 3 years 1 month ago [\#355284](#355284) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355284 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* Hi, I got your FTP access, thanks. So I went and tried to reproduce the issue on your website in order to do some debugging, but I'm not able to reproduce it today. I tried with several browsers and it worked fine each time. So I'm not sure what's going on. Are you still able to reproduce it on your end ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")** - [![ilyaminsk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Topic Author - [ Offline](/forum/user/59355-ilyaminsk) Less More - Posts: 220 - Thank you received: 10 - - 3 years 1 month ago [\#355319](#355319) by [ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile") Replied by *[ilyaminsk](/forum/user/59355-ilyaminsk "View ilyaminsk's Profile")* on topic *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355319 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* Hello. Surprisingly, everything began to work correctly for me) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 3 years 1 month ago [\#355329](#355329) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[The filter does not work on manufacturers](/forum/25-install-update/907008-the-filter-does-not-work-on-manufacturers#355329 "Hi, I'm trying to set up a filter for the manufacturer. To be able to filter by product category for a specific manufacturer, I set up a filter, but for some reason it is not displayed. Could you...")* Hi, Maybe the issue was due to some caching system on the server using old data ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwNzAwOC10aGUtZmlsdGVyLWRvZXMtbm90LXdvcmstb24tbWFudWZhY3R1cmVycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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