[Skip to main content](#vessel-content) # Error 500 when updating from 5.0.2 to 5.1.0 ## - **[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")** - [![zoe@slink.net's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Topic Author - [ Offline](/forum/user/52869-zoe-slink-net) Less More - Posts: 29 - Thank you received: 4 - - 2 years 2 months ago [\#362991](#362991) by [zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#362991 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* was created by *[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")* -- url of the page with the problem -- : [ www.zoecamper.com/](https://www.zoecamper.com/) -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 2 years 2 months ago [\#362994](#362994) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#362994 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Hi, Could you activate the "debug" setting of the joomla configuration and try again ? You should hopefully get a more complete error message which should allow us to tell you what to do. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")** - [![zoe@slink.net's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Topic Author - [ Offline](/forum/user/52869-zoe-slink-net) Less More - Posts: 29 - Thank you received: 4 - - 1 year 10 months ago [\#365148](#365148) by [zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Replied by *[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#365148 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Sorry for the delay and Happy New Year. Having turned on debug, I have 2 exceptions and 2 Stack Traces when trying to update from 5.0.2 to 5.1.2. See screenshots. Thanks Zoe - [ ![Screenshot2025-01-05125340.jpg](/forum/attachment/60116) ](/forum/attachment/60116 "...1-05125340.jpg") [ ](/forum/attachment/60116?download=1 "...1-05125340.jpg") - [ ![Screenshot2025-01-05125422.jpg](/forum/attachment/60117) ](/forum/attachment/60117 "...1-05125422.jpg") [ ](/forum/attachment/60117?download=1 "...1-05125422.jpg") - [ ![Screenshot2025-01-05125446.jpg](/forum/attachment/60118) ](/forum/attachment/60118 "...1-05125446.jpg") [ ](/forum/attachment/60118?download=1 "...1-05125446.jpg") - [ ![Screenshot2025-01-05125507.jpg](/forum/attachment/60119) ](/forum/attachment/60119 "...1-05125507.jpg") [ ](/forum/attachment/60119?download=1 "...1-05125507.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 1 year 10 months ago [\#365149](#365149) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#365149 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Hi, The errors are not really coming from HikaShop or Joomla. They come from your MySQL server. [ forum.joomla.org/viewtopic.php?t=998983](https://forum.joomla.org/viewtopic.php?t=998983) [ joomla.stackexchange.com/questions/933/e...server-has-gone-away](https://joomla.stackexchange.com/questions/933/error-loading-module-mysql-server-has-gone-away) I would recommend asking your hosting company support about it. They should be able to tell you why this is happening, and potentially even fix it for you in some cases. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")** - [![zoe@slink.net's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Topic Author - [ Offline](/forum/user/52869-zoe-slink-net) Less More - Posts: 29 - Thank you received: 4 - - 1 year 10 months ago [\#365203](#365203) by [zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Replied by *[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#365203 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Hi, I have an issue saving or creating products now. I haven't been able to upgrade yet due to the existing SQL issue, so that still stands but now when saving I am getting the 1054 Unknown column 'price_zone_id' in 'field list' error. I cannot edit or add any products. Thanks Zoe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 1 year 10 months ago [\#365206](#365206) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#365206 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Hi, Click on the "check database" button of the HikaShop configuration page and it will fix this error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")** - [![zoe@slink.net's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Topic Author - [ Offline](/forum/user/52869-zoe-slink-net) Less More - Posts: 29 - Thank you received: 4 - - 1 year 5 months ago [\#367271](#367271) by [zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Replied by *[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#367271 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Hi I hope you are well. I just resubscribed, and I still cannot upgrade HikaShop. It's the same error 500. My host ISP Zen Internet has been working on upgrades to SQL etc. so I was hoping by now all would be well, but it won't upgrade to 5.1.6. Any chance of someone having a look for me? Thanks Zoe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 1 year 5 months ago [\#367272](#367272) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#367272 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Hi, Well, the problem is that the errors you provided before ( on this message [ www.hikashop.com/forum/install-update/90...to-5-1-0.html#365148](https://www.hikashop.com/forum/install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0.html#365148) ) are normal MySQL queries which should not fail. These are Joomla MySQL queries, and are not even related to HikaShop. Also, the error message itself usually happens when the MySQL server is too strained, and because of this, it can't process the MySQL queries anymore. And since that happens during the installation of an extension, it probably means that the limits imposed by the hosting on the MySQL queries are too great for the important processing needed for all the MySQL queries run by the Joomla installer during that process. So, that means that even if you provide a backend access, there is not much I'll be able to do. If you reported the issue to the hosting and they were not able to do anything, I suppose you'll have to change your hosting to something a bit more beefy or better configured to be able to support the load during updates. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")** - [![zoe@slink.net's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Topic Author - [ Offline](/forum/user/52869-zoe-slink-net) Less More - Posts: 29 - Thank you received: 4 - - 1 year 5 months ago [\#367413](#367413) by [zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Replied by *[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#367413 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Hi Nicolas, I hope you are well. I was thinking it's the .zip installation that is failing not the 'product' itself. Can I upload it and then unpack the .zip using CPanel file browser for instance? Thanks :^) Zoe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 1 year 5 months ago [\#367414](#367414) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#367414 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* Hi, Well, the error is about the MySQL queries. Unpacking before the install indeed helps when the issue is about the PHP itself being strained (since the unzip of the files usually also requires a lot of resources). But that doesn't seem to be the case on your website since it complains about the MySQL, not the PHP, so I don't expect it would change anything. But yes, you can try it. You never know. Maybe it will help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")** - [![zoe@slink.net's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Topic Author - [ Offline](/forum/user/52869-zoe-slink-net) Less More - Posts: 29 - Thank you received: 4 - - 1 year 5 months ago [\#367474](#367474) by [zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile") Replied by *[zoe@slink.net](/forum/user/52869-zoe-slink-net "View zoe@slink.net's Profile")* on topic *[Error 500 when updating from 5.0.2 to 5.1.0](/forum/25-install-update/908572-error-500-when-updating-from-5-0-2-to-5-1-0#367474 "-- url of the page with the problem -- : www.zoecamper.com/ -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.4.6 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : 500 whoops Hi, I hope you re well. Install gets 500 error when upgrading from 5.0.2 to 5.1.0. I have tried downloading it from my hika account and uploading it and from the list of required updates in Joomla. Thanks Zoe")* All sorted and Hika updated. Zen Internet increased the allowances for services on my account. Thank you! Zoe The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwODU3Mi1lcnJvci01MDAtd2hlbi11cGRhdGluZy1mcm9tLTUtMC0yLXRvLTUtMS0wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.071 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)