[Skip to main content](#vessel-content) # Lost look and functionality broken after buying update to 5.2.10.. ## - **[marios](/forum/user/32513-marios "View marios's Profile")** - [![marios's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32513-marios "View marios's Profile") Topic Author - [ Offline](/forum/user/32513-marios) Less More - Posts: 15 - Thank you received: 0 - - 1 year 10 months ago - 1 year 10 months ago [\#365111](#365111) by [marios](/forum/user/32513-marios "View marios's Profile") *[Lost look and functionality broken after buying update to 5.2.10..](/forum/25-install-update/909004-lost-look-and-functionality-broken-after-buying-update-to-5-2-10#365111 "-- url of the page with the problem -- : qmatis.com/en/shop/product/1-vfiz-for-audi -- HikaShop version -- : 5.2.10 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4 After upgrade from HS 3.2.x got many issues a) Characteristics boxes for product lost default values, so I recreated them in the backend with default values, but then I have only two values in drop list, "Please Select" and default one, can't see & use others.. b) Hikashop -> Config.. -> Checkout Workflow is rendered badly c) Hikashop -> Order is rendered oddly, some list are always expanded and most of screen is wasted on box can you support with this ?")* was created by *[marios](/forum/user/32513-marios "View marios's Profile")* -- url of the page with the problem -- : [ qmatis.com/en/shop/product/1-vfiz-for-audi](https://qmatis.com/en/shop/product/1-vfiz-for-audi) -- HikaShop version -- : 5.2.10 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4 After upgrade from HS 3.2.x got many issues a) Characteristics boxes for product lost default values, so I recreated them in the backend with default values, but then I have only two values in drop list, "Please Select" and default one, can't see & use others.. [ ![Screenshotfrom2024-12-3019-48-50.png](/forum/attachment/60102) ](/forum/attachment/60102 "...3019-48-50.png") [ ![Screenshotfrom2024-12-3019-49-59.png](/forum/attachment/60103) ](/forum/attachment/60103 "...3019-49-59.png") b) Hikashop -> Config.. -> Checkout Workflow is rendered badly [ ![Screenshotfrom2024-12-3019-47-17.png](/forum/attachment/60104) ](/forum/attachment/60104 "...3019-47-17.png") c) Hikashop -> Order is rendered oddly, some list are always expanded and most of screen is wasted on box [ ![Screenshotfrom2024-12-3020-36-42.png](/forum/attachment/60105) ](/forum/attachment/60105 "...3020-36-42.png") can you support with this ? - [ ![Screenshotfrom2024-12-3019-48-50.png](/forum/attachment/60102) ](/forum/attachment/60102 "...3019-48-50.png") [ ](/forum/attachment/60102?download=1 "...3019-48-50.png") - [ ![Screenshotfrom2024-12-3019-49-59.png](/forum/attachment/60103) ](/forum/attachment/60103 "...3019-49-59.png") [ ](/forum/attachment/60103?download=1 "...3019-49-59.png") - [ ![Screenshotfrom2024-12-3019-47-17.png](/forum/attachment/60104) ](/forum/attachment/60104 "...3019-47-17.png") [ ](/forum/attachment/60104?download=1 "...3019-47-17.png") - [ ![Screenshotfrom2024-12-3020-36-42.png](/forum/attachment/60105) ](/forum/attachment/60105 "...3020-36-42.png") [ ](/forum/attachment/60105?download=1 "...3020-36-42.png") Last edit: 1 year 10 months ago by [marios](/forum/user/32513-marios "View marios's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwOTAwNC1sb3N0LWxvb2stYW5kLWZ1bmN0aW9uYWxpdHktYnJva2VuLWFmdGVyLWJ1eWluZy11cGRhdGUtdG8tNS0yLTEwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 1 year 10 months ago [\#365113](#365113) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Lost look and functionality broken after buying update to 5.2.10..](/forum/25-install-update/909004-lost-look-and-functionality-broken-after-buying-update-to-5-2-10#365113 "-- url of the page with the problem -- : qmatis.com/en/shop/product/1-vfiz-for-audi -- HikaShop version -- : 5.2.10 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4 After upgrade from HS 3.2.x got many issues a) Characteristics boxes for product lost default values, so I recreated them in the backend with default values, but then I have only two values in drop list, "Please Select" and default one, can't see & use others.. b) Hikashop -> Config.. -> Checkout Workflow is rendered badly c) Hikashop -> Order is rendered oddly, some list are always expanded and most of screen is wasted on box can you support with this ?")* Hi, a. Turn off the "Characteristics dynamic display" setting of the HikaShop configuration: [ www.hikashop.com/support/documentation/5...html#display\_product](https://www.hikashop.com/support/documentation/54-hikashop-config.html#display_product) b. and c. Your screenshots indicate that you have an old custom backend CSS. Check the "Back-end CSS File" setting of the HikaShop configuration. Its probably not set to "default" which means that you must be using a custom CSS file based on an old version of HikaShop, without all the new CSS we've added since you've started customizing it. Ideally, instead of modifying the CSS code of HikaShop, you could instead add your custom CSS to your template. Usually, frontend templates allow for this, one way or another: [ joomla.stackexchange.com/questions/3877/...tyles-in-my-template](https://joomla.stackexchange.com/questions/3877/how-do-i-override-the-css-styles-in-my-template) And Joomla backend templates allow for this too since Joomla 3: [ joomla.stackexchange.com/questions/9973/...-css-isis-custom-css](https://joomla.stackexchange.com/questions/9973/how-to-customize-the-look-of-the-admin-isis-template-with-css-isis-custom-css) That way, you'll keep your custom CSS when you update Joomla and your extensions and template, while you'll still get the new CSS of Joomla and the extensions and template. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwOTAwNC1sb3N0LWxvb2stYW5kLWZ1bmN0aW9uYWxpdHktYnJva2VuLWFmdGVyLWJ1eWluZy11cGRhdGUtdG8tNS0yLTEwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marios](/forum/user/32513-marios "View marios's Profile")** - [![marios's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32513-marios "View marios's Profile") Topic Author - [ Offline](/forum/user/32513-marios) Less More - Posts: 15 - Thank you received: 0 - - 1 year 10 months ago [\#365114](#365114) by [marios](/forum/user/32513-marios "View marios's Profile") Replied by *[marios](/forum/user/32513-marios "View marios's Profile")* on topic *[Lost look and functionality broken after buying update to 5.2.10..](/forum/25-install-update/909004-lost-look-and-functionality-broken-after-buying-update-to-5-2-10#365114 "-- url of the page with the problem -- : qmatis.com/en/shop/product/1-vfiz-for-audi -- HikaShop version -- : 5.2.10 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4 After upgrade from HS 3.2.x got many issues a) Characteristics boxes for product lost default values, so I recreated them in the backend with default values, but then I have only two values in drop list, "Please Select" and default one, can't see & use others.. b) Hikashop -> Config.. -> Checkout Workflow is rendered badly c) Hikashop -> Order is rendered oddly, some list are always expanded and most of screen is wasted on box can you support with this ?")* Hello, Thank you for tip ad b,c I restored backend and frontend CSSes to Default (yes it was 3.0.1 based, BTW is there way to check my chna them iges aginst stock 3.0.1 file so I would eventually apply if needed ?) - Checkout order now looks good - Order window look still look some weird/bulky - all button compressed on right and taking screen height. [ ![Screenshotfrom2024-12-3112-57-31_2024-12-31.png](/forum/attachment/60110) ](/forum/attachment/60110 "...2024-12-31.png") ad.a Characteristcis for product Now problem changed, independent of Characteristics dynamic display (default/No/Always) characteristics are now not offered to change on Product page - not displayed at all and when I'm adding characteristics for product I can't add one without default values - because Save button don't complete save.. button stays in pressed state and characteristics is not added do above list. [ ![Screenshotfrom2024-12-3112-20-54.png](/forum/attachment/60108) ](/forum/attachment/60108 "...3112-20-54.png") - [ ![Screenshotfrom2024-12-3112-56-46.png](/forum/attachment/60106) ](/forum/attachment/60106 "...3112-56-46.png") [ ](/forum/attachment/60106?download=1 "...3112-56-46.png") - [ ![Screenshotfrom2024-12-3112-57-31.png](/forum/attachment/60107) ](/forum/attachment/60107 "...3112-57-31.png") [ ](/forum/attachment/60107?download=1 "...3112-57-31.png") - [ ![Screenshotfrom2024-12-3112-20-54.png](/forum/attachment/60108) ](/forum/attachment/60108 "...3112-20-54.png") [ ](/forum/attachment/60108?download=1 "...3112-20-54.png") - [ ![Screenshotfrom2024-12-3112-57-31_2024-12-31.png](/forum/attachment/60110) ](/forum/attachment/60110 "...2024-12-31.png") [ ](/forum/attachment/60110?download=1 "...2024-12-31.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwOTAwNC1sb3N0LWxvb2stYW5kLWZ1bmN0aW9uYWxpdHktYnJva2VuLWFmdGVyLWJ1eWluZy11cGRhdGUtdG8tNS0yLTEwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 1 year 10 months ago [\#365115](#365115) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Lost look and functionality broken after buying update to 5.2.10..](/forum/25-install-update/909004-lost-look-and-functionality-broken-after-buying-update-to-5-2-10#365115 "-- url of the page with the problem -- : qmatis.com/en/shop/product/1-vfiz-for-audi -- HikaShop version -- : 5.2.10 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4 After upgrade from HS 3.2.x got many issues a) Characteristics boxes for product lost default values, so I recreated them in the backend with default values, but then I have only two values in drop list, "Please Select" and default one, can't see & use others.. b) Hikashop -> Config.. -> Checkout Workflow is rendered badly c) Hikashop -> Order is rendered oddly, some list are always expanded and most of screen is wasted on box can you support with this ?")* Hi, b.c. That's the look with the filter options expanded. You can click on the "filter options" button to hide the filters area so that it doesn't take up any height. a. When trying to find a solution for the "please select" choice of the "Characteristics dynamic display" setting, you must have removed the characteristics of the product leading to the system deleting the variants of the product to match with the new situation of the product. The characteristics selectors will only appear on the frontend once you've configured variants for your product, so you'll have to add back the characteristics and then the variants. Once you select a characteristic, you need to select ONE default value. Then, click on the save button of the new characteristic area. This will then add the "variants" tab at the top of the product edit area where you can add variants for the different values of the characteristics of the products. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwOTAwNC1sb3N0LWxvb2stYW5kLWZ1bmN0aW9uYWxpdHktYnJva2VuLWFmdGVyLWJ1eWluZy11cGRhdGUtdG8tNS0yLTEwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.071 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)