[Skip to main content](#vessel-content) # Order Email subtotal calculating addon items incorrectly ## - **[zerioni](/forum/user/51281-zerioni "View zerioni's Profile")** - [![zerioni's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/51281-zerioni "View zerioni's Profile") Topic Author - [ Offline](/forum/user/51281-zerioni) Less More - Posts: 8 - Thank you received: 0 - - 1 year 1 month ago - 1 year 1 month ago [\#368792](#368792) by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") *[Order Email subtotal calculating addon items incorrectly](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly#368792 "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.3 Situation: an item with a price of $15, with an addon item priced at $1. When the customer adds 10 items, with 10 addons, the receipt in the email is adding all 10 $1 addon items to each product, making the subtotal calculate each item at $25. The final total is accurate: $160 ($150 + $10) but the subtotal shows $15 + $10 x 10 items = $250. This is only occurring in emails, the cart display is correct during checkout. Edit: I tried turning off Group Options With Product, but it didn't change the subtotal in email previews.")* was created by *[zerioni](/forum/user/51281-zerioni "View zerioni's Profile")* -- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.3 Situation: an item with a price of $15, with an addon item priced at $1. When the customer adds 10 items, with 10 addons, the receipt in the email is adding all 10 $1 addon items to each product, making the subtotal calculate each item at $25. The final total is accurate: $160 ($150 + $10) but the subtotal shows $15 + $10 x 10 items = $250. This is only occurring in emails, the cart display is correct during checkout. Edit: I tried turning off Group Options With Product, but it didn't change the subtotal in email previews. - [ ![email_subtotal_bug.png](/forum/attachment/60866) ](/forum/attachment/60866 "...btotal_bug.png") [ ](/forum/attachment/60866?download=1 "...btotal_bug.png") Last edit: 1 year 1 month ago by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile"). Reason: Adding extra context, for a fix I've tried. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwOTc2MC1vcmRlci1lbWFpbC1zdWJ0b3RhbC1jYWxjdWxhdGluZy1hZGRvbi1pdGVtcy1pbmNvcnJlY3RseT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 1 year 1 month ago [\#368829](#368829) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Email subtotal calculating addon items incorrectly](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly#368829 "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.3 Situation: an item with a price of $15, with an addon item priced at $1. When the customer adds 10 items, with 10 addons, the receipt in the email is adding all 10 $1 addon items to each product, making the subtotal calculate each item at $25. The final total is accurate: $160 ($150 + $10) but the subtotal shows $15 + $10 x 10 items = $250. This is only occurring in emails, the cart display is correct during checkout. Edit: I tried turning off Group Options With Product, but it didn't change the subtotal in email previews.")* Hi, I've never seen this issue and I'm not able to reproduce it. Could you provide a backend access and a FTP access in order to look into the issue via our contact form ? 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