[Skip to main content](#vessel-content) # Thumbnail not writeable? ## - **[hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile")** - [![hkeyzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/55622-hkeyzer "View hkeyzer's Profile") Topic Author - [ Offline](/forum/user/55622-hkeyzer) Less More - Posts: 36 - Thank you received: 4 - - 10 months 4 weeks ago [\#369728](#369728) by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") *[Thumbnail not writeable?](/forum/25-install-update/909969-thumbnail-not-writeable#369728 "-- HikaShop version -- : 5.1.5 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : Firefox - all -- Error-message(debug-mod must be tuned on) -- : Error The folder /home/iuqankvg/public_html/media/com_hikashop/upload/thumbnails/250x250f is not writable Get writable error msg as per attachment. All thumbnail folders persmissions are set to 755.")* was created by *[hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile")* -- HikaShop version -- : 5.1.5 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : Firefox - all -- Error-message(debug-mod must be tuned on) -- : Error The folder /home/iuqankvg/public_html/media/com_hikashop/upload/thumbnails/250x250f is not writable Get writable error msg as per attachment. All thumbnail folders persmissions are set to 755. [ ![Screenshot_14-12-2025_193135_safka.co.nz.jpeg](/forum/attachment/61049) ](/forum/attachment/61049 "...fka.co.nz.jpeg") - [ ![Screenshot_14-12-2025_193135_safka.co.nz.jpeg](/forum/attachment/61049) ](/forum/attachment/61049 "...fka.co.nz.jpeg") [ ](/forum/attachment/61049?download=1 "...fka.co.nz.jpeg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwOTk2OS10aHVtYm5haWwtbm90LXdyaXRlYWJsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 10 months 4 weeks ago [\#369732](#369732) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Thumbnail not writeable?](/forum/25-install-update/909969-thumbnail-not-writeable#369732 "-- HikaShop version -- : 5.1.5 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : Firefox - all -- Error-message(debug-mod must be tuned on) -- : Error The folder /home/iuqankvg/public_html/media/com_hikashop/upload/thumbnails/250x250f is not writable Get writable error msg as per attachment. All thumbnail folders persmissions are set to 755.")* Hi, A permission of 755 might not be enough depending on who the owner is. For example, if you copied the upload folder content from a server to another the linux user owner of the folders and files might be the FTP user you used to connect to the FTP server to upload the files and folders. And your website could use a specific user linked to the web server ( apache / nginx ). In such a case, the users being different, it's not the first number which applied but the second or the third. And a "5" won't be enough to write the folders / files, and thus you can get that error. The solution in such a case is to change the owner of the folders / files so that it is the same as the user used by the web server when processing the pages. That way, it will be able to use the "7" permissions, while preventing other users of the server from writing files / folders. If you''re not familiar with all this, it's probably something you want to check with your hosting provider support. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkwOTk2OS10aHVtYm5haWwtbm90LXdyaXRlYWJsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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