[Skip to main content](#vessel-content) # VAT issue on volume price pointed products ## - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 9 months 2 weeks ago [\#370011](#370011) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") *[VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370011 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?")* was created by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please? - [ ![ordering_vat_issue.png](/forum/attachment/61127) ](/forum/attachment/61127 "..._vat_issue.png") [ ](/forum/attachment/61127?download=1 "..._vat_issue.png") - [ ![tax_on_product_shown_correctly.png](/forum/attachment/61128) ](/forum/attachment/61128 "..._correctly.png") [ ](/forum/attachment/61128?download=1 "..._correctly.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDAzMy12YXQtaXNzdWUtb24tdm9sdW1lLXByaWNlLXBvaW50ZWQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14284 - - 9 months 2 weeks ago [\#370012](#370012) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370012 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?")* Hi, Well, the first screenshot has the tax amount calculated for a product price in an order placed by a user on the frontend. The second screenshot has the tax amount calculated for a product price in the backend product edit interface for your user account. While both can be the same, they can be different. For example, on our website hikashop.com, as per EU laws, we have to charge a different tax rate for each country of the EU based on the location of the customer, and no taxes if the customer is outside the EU. But in the backend, when I edit the price of a product, since my backend user address is in France, I see the tax amount with the French sales tax of 20%. So the price with taxes is most of the time different between what I see in the backend product edit form and what I see when I edit the order of someone, and that's normal in the case of our setup. So, what you describe is not necessarily wrong. It could just be that you configured different tax rates in the System>Taxes menu. That's the first thing I would recommend you checking. Also, note that there can be rounding issues in some cases, especially when the prices have decimals and the quantities are high. This is dictated by the "Round prices during calculations" setting of the HikaShop configuration: [ www.hikashop.com/support/documentation/5...nfig.html#main\_taxes](https://www.hikashop.com/support/documentation/54-hikashop-config.html#main_taxes) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDAzMy12YXQtaXNzdWUtb24tdm9sdW1lLXByaWNlLXBvaW50ZWQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 9 months 2 weeks ago [\#370025](#370025) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") Replied by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* on topic *[VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370025 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?")* Hi Nicolas, Thank you for the reply. I totally understand what you are saying. I am really hoping for a configuration issue. At the moment I can not find it? There are no EU laws – just UK sold to the UK and all goods are VAT enabled. I tried the "Round prices during calculations" setting ,and the “cumulative tax” setting – both and in combination didn’t work? Do you please have any other suggestions? ~ Many thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDAzMy12YXQtaXNzdWUtb24tdm9sdW1lLXByaWNlLXBvaW50ZWQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14284 - - 9 months 2 weeks ago [\#370029](#370029) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370029 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?")* Hi, It will be hard to say without looking into the details of your setup. Could you provide a backend access via our contact form ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDAzMy12YXQtaXNzdWUtb24tdm9sdW1lLXByaWNlLXBvaW50ZWQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")** - [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") Topic Author - [ Offline](/forum/user/30010-grayt7) Less More - Posts: 376 - Thank you received: 7 - - - [](http://www.identitywebdesign.com) - 9 months 2 weeks ago [\#370044](#370044) by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") Replied by *[grayt7](/forum/user/30010-grayt7 "View grayt7's Profile")* on topic *[VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370044 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?")* Hi, thank you - the details have been set. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDAzMy12YXQtaXNzdWUtb24tdm9sdW1lLXByaWNlLXBvaW50ZWQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14284 - - 9 months 2 weeks ago - 8 months 4 weeks ago [\#370063](#370063) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370063 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?")* Hi, Thank you for your access. I was able to understand the issue and I've made a patch on our end. Update to HikaShop 6.2.0 and you'll get the patch for the issue. Last edit: 8 months 4 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). The following user(s) said Thank You: [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDAzMy12YXQtaXNzdWUtb24tdm9sdW1lLXByaWNlLXBvaW50ZWQtcHJvZHVjdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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