[Skip to main content](#vessel-content) # Prices ## - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 9 months 1 week ago [\#370243](#370243) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") *[Prices](/forum/25-install-update/910077-prices#370243 "Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance.")* was created by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDA3Ny1wcmljZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 9 months 1 week ago [\#370244](#370244) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Prices](/forum/25-install-update/910077-prices#370244 "Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance.")* Hi Nicolas, In addition to the pricing-level issue, we’ve also noticed something else and I’m not sure if it’s related or relevant. On all products URLs, when inspecting the page we see the word “undefined” and this JS block is present: <script> if(typeof hikaVote !== "undefined") { hikaVote.setOptions({ itemId : "11", urls : { save : "/component/hikashop/vote/save?tmpl=component", show : "/component/hikashop/vote/show?tmpl=component" },ctrl : "product", both : "0" }); } else { console.log('the HikaShop vote initialization JS is loaded while hikaVote is not available !'); } function hikashop_vote_useful(hikashop_vote_id, val) { return hikaVote.useful(hikashop_vote_id, val); } function hikashop_send_comment(){ return hikaVote.vote(0,"hikashop_vote_rating_id", false); } function hikashop_send_vote(rating, from){ return hikaVote.vote(rating, from); } </script> It looks like the vote initialization is being output, but the hikaVote object is not available (so the page ends up showing “undefined”). Is this expected in any scenario (e.g., if voting is disabled), or does it indicate a JS loading/order issue? Could this have any impact on other checkout/price-level logic, or is it unrelated? Thanks in advance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDA3Ny1wcmljZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 9 months 1 week ago [\#370246](#370246) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Prices](/forum/25-install-update/910077-prices#370246 "Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance.")* Hi, All of this is unrelated. The patch I made for the plugins was relative to the cron. The cron is not used on the frontend, whether it's for loading / using the prices or the votes. The votes are also not related to the prices. The code there is to handle failures when loading the JS script used for the votes and comments. You can ignore it. Regarding your issue with the prices, how did you configure them ? You have several prices linked to a product, with one user group linked to one price each time ? Do you see the correct price on the product page ? In the cart ? In the checkout ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDA3Ny1wcmljZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 9 months 1 week ago [\#370263](#370263) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Prices](/forum/25-install-update/910077-prices#370263 "Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance.")* Hi Nicolas, For many years we have had one specific price assigned to each user type. We have a “public” price for standard registered users, and then we have two additional price levels per product, which apply only to users that we manually assign to those groups. Right now, when a privileged user logs into their account, they no longer see their special prices — they see the “normal/public” prices instead. The last order placed by a privileged user with the correct pricing was on February 2 at 13:17. The next order that was generated with incorrect pricing (normal prices applied) was yesterday, February 3 at 09:41. I’ve tested both privileged levels (VIP and RESELLERS) and it doesn’t work for either of them. I’m attaching a CSV with the user actions that occurred during that time window, in case it helps you identify what changed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDA3Ny1wcmljZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 9 months 1 week ago [\#370264](#370264) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Prices](/forum/25-install-update/910077-prices#370264 "Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance.")* Hi Nicolas, Just to add one detail: on our staging/test site we are running HikaShop 6.2.0 and the pricing by user level works correctly (VIP/Reseller users see their correct prices). Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDA3Ny1wcmljZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 9 months 1 week ago [\#370265](#370265) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Prices](/forum/25-install-update/910077-prices#370265 "Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance.")* Hi Nicolas, On our staging/test domain, I have now installed HikaShop 6.3.0, and the same issue occurs there as well: VIP/Reseller users do not see their correct prices (only the normal/public prices are shown). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDA3Ny1wcmljZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 9 months 1 week ago [\#370267](#370267) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Prices](/forum/25-install-update/910077-prices#370267 "Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance.")* Hi, Thank you for the details on this issue. I found the problem and made a patch. Download again the install package of the 6.3.0 and install it on your website and you'll get the patch. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDA3Ny1wcmljZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 9 months 1 week ago [\#370269](#370269) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Prices](/forum/25-install-update/910077-prices#370269 "Hi Nicolas, On our website we have three price levels (Normal, VIP, and Reseller). Since applying the patch that fixed the issues with the Reminder / Waitlist (etc.) plugins — or at least, this is when we noticed it — Reseller-level users are being charged with the Normal pricing when they place an order, instead of the pricing level assigned to their account. Could this be related to the patch? If so, could you please advise how to fix it (or what we should check/configure to ensure the correct price level is applied at checkout)? Thanks in advance.")* Hi Nicolas, It’s working correctly now. Thank you very much for your help and your work. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDA3Ny1wcmljZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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