[Skip to main content](#vessel-content) # Issue with "Weights" screen blanking out after updating to HikaShop 6.4.0 ## - **[Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile")** - [![Alouette00's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/53482-alouette00 "View Alouette00's Profile") Topic Author - [ Offline](/forum/user/53482-alouette00) Less More - Posts: 44 - Thank you received: 7 - - 7 months 2 weeks ago [\#370871](#370871) by [Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile") *[Issue with "Weights" screen blanking out after updating to HikaShop 6.4.0](/forum/25-install-update/910194-issue-with-weights-screen-blanking-out-after-updating-to-hikashop-6-4-0#370871 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.5.2 -- Browser(s) name and version -- : Safari 26.3.1 After updating to HikaShop 6.4.0, the "Weights" configuration screen has become extremely slow. While no explicit error message is displayed, the page ends up as a blank white screen. Even in versions prior to 6.4.0, I experienced this same "blank screen" issue whenever I set the display quantity for "Weights" to "200." It seems that the current update has exacerbated this performance issue, possibly due to the processing load. Could you please look into this and advise on a fix or a workaround?")* was created by *[Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile")* -- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.5.2 -- Browser(s) name and version -- : Safari 26.3.1 After updating to HikaShop 6.4.0, the "Weights" configuration screen has become extremely slow. While no explicit error message is displayed, the page ends up as a blank white screen. Even in versions prior to 6.4.0, I experienced this same "blank screen" issue whenever I set the display quantity for "Weights" to "200." It seems that the current update has exacerbated this performance issue, possibly due to the processing load. Could you please look into this and advise on a fix or a workaround? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDE5NC1pc3N1ZS13aXRoLXdlaWdodHMtc2NyZWVuLWJsYW5raW5nLW91dC1hZnRlci11cGRhdGluZy10by1oaWthc2hvcC02LTQtMD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 7 months 2 weeks ago [\#370873](#370873) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Issue with "Weights" screen blanking out after updating to HikaShop 6.4.0](/forum/25-install-update/910194-issue-with-weights-screen-blanking-out-after-updating-to-hikashop-6-4-0#370873 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.5.2 -- Browser(s) name and version -- : Safari 26.3.1 After updating to HikaShop 6.4.0, the "Weights" configuration screen has become extremely slow. While no explicit error message is displayed, the page ends up as a blank white screen. Even in versions prior to 6.4.0, I experienced this same "blank screen" issue whenever I set the display quantity for "Weights" to "200." It seems that the current update has exacerbated this performance issue, possibly due to the processing load. Could you please look into this and advise on a fix or a workaround?")* Hi, Thank you for the report. Could you help us understand a bit more about the issue? When you mention the "Weights" screen, could you tell us exactly which page in HikaShop you are on when this happens? For example: - Is it the product listing page in the backend (Products > Products)? - Is it a configuration page (System > Configuration)? - Or is it a specific category or section you've named "Weights"? Also, when you mention "display quantity to 200", do you mean you've set the number of items per page to 200 in the listing? A white/blank screen typically indicates a PHP memory limit or execution time issue. With 200 items per page, the server may run out of memory before the page can fully render. You could try: 1. Reducing the items per page to 50 or 100 to see if that resolves the issue 2. Increasing the PHP memory limit in your server configuration (e.g., `memory_limit = 512M`) 3. Checking your server's PHP error log for any fatal errors that would explain the blank screen If you can share a screenshot of the page where this happens (before it goes blank) and tell us where you click on it to trigger the issue, that would help us pinpoint the exact issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDE5NC1pc3N1ZS13aXRoLXdlaWdodHMtc2NyZWVuLWJsYW5raW5nLW91dC1hZnRlci11cGRhdGluZy10by1oaWthc2hvcC02LTQtMD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile")** - [![Alouette00's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/53482-alouette00 "View Alouette00's Profile") Topic Author - [ Offline](/forum/user/53482-alouette00) Less More - Posts: 44 - Thank you received: 7 - - 7 months 2 weeks ago - 7 months 2 weeks ago [\#370885](#370885) by [Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile") Replied by *[Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile")* on topic *[Issue with "Weights" screen blanking out after updating to HikaShop 6.4.0](/forum/25-install-update/910194-issue-with-weights-screen-blanking-out-after-updating-to-hikashop-6-4-0#370885 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.5.2 -- Browser(s) name and version -- : Safari 26.3.1 After updating to HikaShop 6.4.0, the "Weights" configuration screen has become extremely slow. While no explicit error message is displayed, the page ends up as a blank white screen. Even in versions prior to 6.4.0, I experienced this same "blank screen" issue whenever I set the display quantity for "Weights" to "200." It seems that the current update has exacerbated this performance issue, possibly due to the processing load. Could you please look into this and advise on a fix or a workaround?")* I am experiencing a critical issue with the "HikaShop Shipping Plugins - Weights" plugin. This is the only shipping method on my site, and it contains over 3,000 entries. [Current Symptoms] 1. When navigating to "System > Shipping methods," the list becomes blank (grey) after the 32nd entry, and everything beyond that is invisible. 2. Since updating to HikaShop 6.4.0, this occurs immediately upon opening the page, regardless of display settings. 3. In previous versions, the screen would go blank if I selected the default maximum display of "200." Therefore, I had been using the "100" setting as a workaround. [Error Log Found] I found the following warning in my server logs: PHP Warning: PHP Request Startup: Input variables exceeded 1000. To increase the limit change max_input_vars in php.ini. PHP Warning: PHP Request Startup: Multipart body parts limit exceeded 1020. To increase the limit change max_multipart_body_parts in php.ini. [Steps Taken] I increased the limits in my php.ini as follows, and confirmed they are active via phpinfo(), but the issue persists: 1. max\_input\_vars = 10000 2. max\_multipart\_body\_parts = 10000 (Note: My memory_limit is set to 2G) Could you please provide a fix or a workaround for managing such a large volume of shipping data in version 6.4.0? - [ ![2026-03-20_2026-03-20.png](/forum/attachment/61295) ](/forum/attachment/61295 "...2026-03-20.png") [ ](/forum/attachment/61295?download=1 "...2026-03-20.png") Last edit: 7 months 2 weeks ago by [Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDE5NC1pc3N1ZS13aXRoLXdlaWdodHMtc2NyZWVuLWJsYW5raW5nLW91dC1hZnRlci11cGRhdGluZy10by1oaWthc2hvcC02LTQtMD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 7 months 2 weeks ago [\#370889](#370889) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Issue with "Weights" screen blanking out after updating to HikaShop 6.4.0](/forum/25-install-update/910194-issue-with-weights-screen-blanking-out-after-updating-to-hikashop-6-4-0#370889 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.5.2 -- Browser(s) name and version -- : Safari 26.3.1 After updating to HikaShop 6.4.0, the "Weights" configuration screen has become extremely slow. While no explicit error message is displayed, the page ends up as a blank white screen. Even in versions prior to 6.4.0, I experienced this same "blank screen" issue whenever I set the display quantity for "Weights" to "200." It seems that the current update has exacerbated this performance issue, possibly due to the processing load. Could you please look into this and advise on a fix or a workaround?")* Hi, Thank you for the detailed information and screenshot. We found the issue. In version 6.4.0, we removed the pagination from the shipping methods listing page to fix a display issue with single-instance plugins. As a result, all shipping methods were loaded at once. With your Weights plugin instances, with thousands of rate entries, loading all their configuration data simultaneously was consuming too much memory and exceeding PHP memory limits. We have restored the pagination on the shipping and payment methods listing pages. The single-instance plugins are now properly included in the paginated total and displayed at the end of the list so that the pagination can still work while taking them into account. You can download the latest update from your member area and install it over your current version. After updating, the shipping methods listing should load normally again with pagination controls at the bottom of the page. The following user(s) said Thank You: [Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDE5NC1pc3N1ZS13aXRoLXdlaWdodHMtc2NyZWVuLWJsYW5raW5nLW91dC1hZnRlci11cGRhdGluZy10by1oaWthc2hvcC02LTQtMD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile")** - [![Alouette00's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/53482-alouette00 "View Alouette00's Profile") Topic Author - [ Offline](/forum/user/53482-alouette00) Less More - Posts: 44 - Thank you received: 7 - - 7 months 2 weeks ago [\#370891](#370891) by [Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile") Replied by *[Alouette00](/forum/user/53482-alouette00 "View Alouette00's Profile")* on topic *[Issue with "Weights" screen blanking out after updating to HikaShop 6.4.0](/forum/25-install-update/910194-issue-with-weights-screen-blanking-out-after-updating-to-hikashop-6-4-0#370891 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.5.2 -- Browser(s) name and version -- : Safari 26.3.1 After updating to HikaShop 6.4.0, the "Weights" configuration screen has become extremely slow. While no explicit error message is displayed, the page ends up as a blank white screen. Even in versions prior to 6.4.0, I experienced this same "blank screen" issue whenever I set the display quantity for "Weights" to "200." It seems that the current update has exacerbated this performance issue, possibly due to the processing load. Could you please look into this and advise on a fix or a workaround?")* I am happy to report that the issue has been resolved by installing the latest update. Thank you very much for your support. On a side note, **congratulations on the release of HikaShop 6.4.0!** With this new version, I am currently preparing to migrate my site to a new template that is fully compatible with HikaShop 6.4.0. I expect to have more questions as I move forward with these updates and customizations, so I look forward to your continued assistance. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDE5NC1pc3N1ZS13aXRoLXdlaWdodHMtc2NyZWVuLWJsYW5raW5nLW91dC1hZnRlci11cGRhdGluZy10by1oaWthc2hvcC02LTQtMD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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