[Skip to main content](#vessel-content) # URGENT - Does not load the attached file ## - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 7 months 2 weeks ago [\#370895](#370895) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") *[URGENT - Does not load the attached file](/forum/25-install-update/910197-urgent-does-not-load-the-attached-file#370895 "Hi Nicolas. I just realized that when a client uploads a file for a custom order, it doesn't reach us or get recorded. I don't know if it has to do with what we have yet to see about price_calculate")* was created by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* Hi Nicolas. I just realized that when a client uploads a file for a custom order, it doesn't reach us or get recorded. I don't know if it has to do with what we have yet to see about price_calculate Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDE5Ny11cmdlbnQtZG9lcy1ub3QtbG9hZC10aGUtYXR0YWNoZWQtZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 7 months 2 weeks ago [\#370897](#370897) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[URGENT - Does not load the attached file](/forum/25-install-update/910197-urgent-does-not-load-the-attached-file#370897 "Hi Nicolas. I just realized that when a client uploads a file for a custom order, it doesn't reach us or get recorded. I don't know if it has to do with what we have yet to see about price_calculate")* Hi, Thank you for reporting this. We found the issue. After the form restructuring in 6.4.0, file uploads via custom item fields on the product page were not being saved with the order. The uploaded file reference was stored in a hidden input that was missing the link to the product form, so it was not included when adding the product to the cart. We have fixed this in the latest update. You can download it from your member area and install it over your current version. After updating, please clear your browser cache (Ctrl+Shift+R) and test the file upload on your custom label product page again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDE5Ny11cmdlbnQtZG9lcy1ub3QtbG9hZC10aGUtYXR0YWNoZWQtZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 7 months 2 weeks ago [\#370900](#370900) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[URGENT - Does not load the attached file](/forum/25-install-update/910197-urgent-does-not-load-the-attached-file#370900 "Hi Nicolas. I just realized that when a client uploads a file for a custom order, it doesn't reach us or get recorded. I don't know if it has to do with what we have yet to see about price_calculate")* Hi Nicolas. It works ok. Thanks. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDE5Ny11cmdlbnQtZG9lcy1ub3QtbG9hZC10aGUtYXR0YWNoZWQtZmlsZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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