[Skip to main content](#vessel-content) # Popups Not Popping Up ## - **[gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile")** - [![gpraceman's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37240.png)](/forum/user/37240-gpraceman "View gpraceman's Profile") Topic Author - [ Offline](/forum/user/37240-gpraceman) Less More - Posts: 166 - Thank you received: 11 - - [](http://grandprix-software-central.com) - 7 months 2 weeks ago [\#370959](#370959) by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") *[Popups Not Popping Up](/forum/25-install-update/910208-popups-not-popping-up#370959 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 148.0.2 -- Error-message(debug-mod must be tuned on) -- : None When editing an order, my wife is not able to use any of the popups in the Product List section. She can use the other Edit buttons on the page and will see those popups. If I use my access, I don't see that issue. If I log into her account, I do then see the issue. So, it looks like a user access issue. But both of us are setup as Super Users. I have provided backend access for an other issue (flashing Description section) so you might want to check out this issue as well while you are in there.")* was created by *[gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile")* -- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 148.0.2 -- Error-message(debug-mod must be tuned on) -- : None When editing an order, my wife is not able to use any of the popups in the Product List section. She can use the other Edit buttons on the page and will see those popups. If I use my access, I don't see that issue. If I log into her account, I do then see the issue. So, it looks like a user access issue. But both of us are setup as Super Users. I have provided backend access for an other issue (flashing Description section) so you might want to check out this issue as well while you are in there. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDIwOC1wb3B1cHMtbm90LXBvcHBpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 7 months 2 weeks ago [\#370966](#370966) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Popups Not Popping Up](/forum/25-install-update/910208-popups-not-popping-up#370966 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 148.0.2 -- Error-message(debug-mod must be tuned on) -- : None When editing an order, my wife is not able to use any of the popups in the Product List section. She can use the other Edit buttons on the page and will see those popups. If I use my access, I don't see that issue. If I log into her account, I do then see the issue. So, it looks like a user access issue. But both of us are setup as Super Users. I have provided backend access for an other issue (flashing Description section) so you might want to check out this issue as well while you are in there.")* Hi, Well, I can't say anything useful. These popups work fine with the backend access you provided. I would need access to your wife's account to check the issue if it only happens with her account. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDIwOC1wb3B1cHMtbm90LXBvcHBpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile")** - [![gpraceman's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37240.png)](/forum/user/37240-gpraceman "View gpraceman's Profile") Topic Author - [ Offline](/forum/user/37240-gpraceman) Less More - Posts: 166 - Thank you received: 11 - - [](http://grandprix-software-central.com) - 7 months 2 weeks ago [\#370974](#370974) by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") Replied by *[gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile")* on topic *[Popups Not Popping Up](/forum/25-install-update/910208-popups-not-popping-up#370974 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 148.0.2 -- Error-message(debug-mod must be tuned on) -- : None When editing an order, my wife is not able to use any of the popups in the Product List section. She can use the other Edit buttons on the page and will see those popups. If I use my access, I don't see that issue. If I log into her account, I do then see the issue. So, it looks like a user access issue. But both of us are setup as Super Users. I have provided backend access for an other issue (flashing Description section) so you might want to check out this issue as well while you are in there.")* I sent her user access via your contact form. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDIwOC1wb3B1cHMtbm90LXBvcHBpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 7 months 2 weeks ago [\#370984](#370984) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Popups Not Popping Up](/forum/25-install-update/910208-popups-not-popping-up#370984 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 148.0.2 -- Error-message(debug-mod must be tuned on) -- : None When editing an order, my wife is not able to use any of the popups in the Product List section. She can use the other Edit buttons on the page and will see those popups. If I use my access, I don't see that issue. If I log into her account, I do then see the issue. So, it looks like a user access issue. But both of us are setup as Super Users. I have provided backend access for an other issue (flashing Description section) so you might want to check out this issue as well while you are in there.")* Hi, We found and fixed the issue. The affected account has Joomla's "Increased Contrast" accessibility option enabled, which applies a CSS filter: contrast(115%) to the body element. Per the CSS specification, this breaks position: fixed positioning for all descendant elements, causing HikaShop's popups to be positioned relative to the page body instead of the viewport. This is why the popup only fails when the page is scrolled down. When you're at the top of the page, there's no difference. But once you scroll, the popup ends up above the visible area. We've implemented a fix in HikaShop that detects the CSS filter and compensates the popup positioning. You can download again the install package on our website and install it on yours to get the patch. You'll have to do a hard refresh on the backend to see the change. The following user(s) said Thank You: [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDIwOC1wb3B1cHMtbm90LXBvcHBpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile")** - [![gpraceman's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37240.png)](/forum/user/37240-gpraceman "View gpraceman's Profile") Topic Author - [ Offline](/forum/user/37240-gpraceman) Less More - Posts: 166 - Thank you received: 11 - - [](http://grandprix-software-central.com) - 7 months 2 weeks ago [\#370986](#370986) by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") Replied by *[gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile")* on topic *[Popups Not Popping Up](/forum/25-install-update/910208-popups-not-popping-up#370986 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 148.0.2 -- Error-message(debug-mod must be tuned on) -- : None When editing an order, my wife is not able to use any of the popups in the Product List section. She can use the other Edit buttons on the page and will see those popups. If I use my access, I don't see that issue. If I log into her account, I do then see the issue. So, it looks like a user access issue. But both of us are setup as Super Users. I have provided backend access for an other issue (flashing Description section) so you might want to check out this issue as well while you are in there.")* Thanks for tracking that down. Not sure why that option was enabled. We simply disabled that setting. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDIwOC1wb3B1cHMtbm90LXBvcHBpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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