[Skip to main content](#vessel-content) # After update 6.5.2 all images are missing ## - **[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")** - [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") Topic Author - [ Offline](/forum/user/46631-transmetra) Less More - Posts: 20 - Thank you received: 0 - - 3 months 2 weeks ago - 3 months 2 weeks ago [\#372757](#372757) by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") *[After update 6.5.2 all images are missing](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372757 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : No error message Hi After updating to Hikashop 6.5.2 all images are not visible anymore. Can you please provide a solution? Thanks. Regards Patrick")* was created by *[transmetra](/forum/user/46631-transmetra "View transmetra's Profile")* -- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : No error message Hi After updating to Hikashop 6.5.2 **all** images are not visible anymore. Can you please provide a solution? Thanks. Regards Patrick This message contains confidential information Last edit: 3 months 2 weeks ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDcwMC1hZnRlci11cGRhdGUtNi01LTItYWxsLWltYWdlcy1hcmUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Robby](/forum/user/33621-robby "View Robby's Profile")** - [![Robby's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33621-robby "View Robby's Profile") - [ Offline](/forum/user/33621-robby) Less More - Posts: 39 - Thank you received: 4 - - 3 months 2 weeks ago [\#372760](#372760) by [Robby](/forum/user/33621-robby "View Robby's Profile") Replied by *[Robby](/forum/user/33621-robby "View Robby's Profile")* on topic *[After update 6.5.2 all images are missing](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372760 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : No error message Hi After updating to Hikashop 6.5.2 all images are not visible anymore. Can you please provide a solution? Thanks. Regards Patrick")* I have exactly the same issue, did a few things: - Revert to back-up - Upgrade from zip and from Joomla updater - Removed (and rebuilt) thumbnails) - Removed HTML overrides The issue remains. A placeholder is displayed for the images and that is it. Please note I am doing this on an old Joomla 3.x environement (the franchise holder says they will replace with another shop in a short period, but I am hearing this for a longer time). [ ![KaldiHikashop.jpg](/forum/attachment/63312) ](/forum/attachment/63312 "KaldiHikashop.jpg") - [ ![KaldiHikashop.jpg](/forum/attachment/63312) ](/forum/attachment/63312 "KaldiHikashop.jpg") [ ](/forum/attachment/63312?download=1 "KaldiHikashop.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDcwMC1hZnRlci11cGRhdGUtNi01LTItYWxsLWltYWdlcy1hcmUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 3 months 2 weeks ago [\#372769](#372769) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After update 6.5.2 all images are missing](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372769 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : No error message Hi After updating to Hikashop 6.5.2 all images are not visible anymore. Can you please provide a solution? Thanks. Regards Patrick")* Hi, In HikaShop 6.5.1, we've added a new option "Generate AVIF images" to HikaShop's configuration page in order to generate AVIF images for the products and categories images. These will improve speed and SEO on your website. Since there is no downside to having this setting activated, we decided to turn it on by default. However, on your website the WAF security system is blocking access to avif files. So even though HikaShop is able to generate the files, and add the HTML, the browser is blocked from downloading them, which is why you get this problem. We didn't anticipate this would happen. Turning off that "Generate AVIF images" setting fixes the problem on your website. Ideally, it would be great if your WAF could allow for avif images since it's becoming a standard format for web images. That would allow you to turn on this setting. For now, we've made a patch to keep that setting turned off by default for others, following your feedback. The following user(s) said Thank You: [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDcwMC1hZnRlci11cGRhdGUtNi01LTItYWxsLWltYWdlcy1hcmUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Robby](/forum/user/33621-robby "View Robby's Profile")** - [![Robby's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33621-robby "View Robby's Profile") - [ Offline](/forum/user/33621-robby) Less More - Posts: 39 - Thank you received: 4 - - 3 months 2 weeks ago [\#372774](#372774) by [Robby](/forum/user/33621-robby "View Robby's Profile") Replied by *[Robby](/forum/user/33621-robby "View Robby's Profile")* on topic *[After update 6.5.2 all images are missing](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372774 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : No error message Hi After updating to Hikashop 6.5.2 all images are not visible anymore. Can you please provide a solution? Thanks. Regards Patrick")* Just did the update again, seams AVIF is off by default. I can see the images now, even after enabling AVIF. I don't get it, but it works. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI1LWluc3RhbGwtdXBkYXRlLzkxMDcwMC1hZnRlci11cGRhdGUtNi01LTItYWxsLWltYWdlcy1hcmUtbWlzc2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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