[Skip to main content](#vessel-content) Board Categories- Install & Update ## # [Install & Update](/forum/25-install-update "View Category 'Install & Update'") 6313 topics | Having an installation or update issue? You will probably find some help here. | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/25-install-update/910713-new-report-added-to-dashboard-is-not-visible-bug) | [New report added to Dashboard is not visible \[bug\]](/forum/25-install-update/910713-new-report-added-to-dashboard-is-not-visible-bug "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.6 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : Chrome I created a new report, it has the status Published and now I want to display it in the dashboard using dashboard configuration. I selected the "Report" widget, added it to a row and in the widget settings I selected my report, saved it but the widget is not visible at all in the Dashboard. The html element is not hidden, it simply does not exist in the DOM.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 4 days ago, by [oxido](/forum/user/29793-oxido "View oxido's Profile") [Last Post](/forum/25-install-update/910713-new-report-added-to-dashboard-is-not-visible-bug#372819 "Hi, Thank you for your feedback. I've made a patch in order to fix this. Download again the install package on our website and install it on yours and it should then work.") 3 months 4 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:188 | [Last Post](/forum/25-install-update/910713-new-report-added-to-dashboard-is-not-visible-bug#372819 "Hi, Thank you for your feedback. I've made a patch in order to fix this. Download again the install package on our website and install it on yours and it should then work.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 4 days ago | | [](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size) | [After update to 6.5.2 all thumbnail images have wrong size](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : none Hello After the update to 6.5.2 on product detail page all image have the size of 100x30px instead of 100x100px. I did check the settings in the main setting > images but there still 100x100 is set. How can I fix this? Thanks. Best regards Patrick") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 5 days ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size#372816 "Hi, I've made a patch which will help with this. Download again the install package on our website and install it on yours in order to get it.") 3 months 4 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:241 | [Last Post](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size#372816 "Hi, I've made a patch which will help with this. Download again the install package on our website and install it on yours in order to get it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 4 days ago | | [](/forum/25-install-update/910684-picklist-plugin) | [Picklist Plugin](/forum/25-install-update/910684-picklist-plugin "-- HikaShop version -- : 6.5.1 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.30 -- Error-message(debug-mod must be tuned on) -- : An error has occurred. 0 Failed opening required '/homepages/29/d693570851/htdocs/nw-backup/plugins/hikashop/picklist/includes/vendor/autoload.php' (include_path='.:/usr/lib/php8.2') Hi, I installed the plugin, as soon as I enable it, Hikashop gives the error below, if I click products or orders or any option. An error has occurred. 0 Failed opening required '/homepages/29/d693570851/htdocs/nw-backup/plugins/hikashop/picklist/includes/vendor/autoload.php' (include_path='.:/usr/lib/php8.2') I can not figure out what the issue is. I have downloaded the latest Picklist file.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 1 week ago, by [spytech](/forum/user/10534-spytech "View spytech's Profile") [Last Post](/forum/25-install-update/910684-picklist-plugin#372812 "I think I understand, so practically you will take all the products twice by hand, as if you take them all from the warehouse and take them to the workbench where you are going to pack each order. You can achieve something similar to what you want using Mass Actions. Create a Mass Action like this: data = Order Order status = Created (or whatever other status you want) Actions = Display the results and copy-paste them or export them as CSV Select the columns you want to appear in your export. This is gonna select all the products from all the orders with tha status "Created". In my example I chose to only display the result (you can also select to display and export if you want), and I chose to display only 3 columns: Order id Order product id Order product qt") 3 months 4 days ago by [oxido](/forum/user/29793-oxido "View oxido's Profile") | Replies:8 Views:305 | [Last Post](/forum/25-install-update/910684-picklist-plugin#372812 "I think I understand, so practically you will take all the products twice by hand, as if you take them all from the warehouse and take them to the workbench where you are going to pack each order. You can achieve something similar to what you want using Mass Actions. Create a Mass Action like this: data = Order Order status = Created (or whatever other status you want) Actions = Display the results and copy-paste them or export them as CSV Select the columns you want to appear in your export. This is gonna select all the products from all the orders with tha status "Created". In my example I chose to only display the result (you can also select to display and export if you want), and I chose to display only 3 columns: Order id Order product id Order product qt") by [oxido](/forum/user/29793-oxido "View oxido's Profile") 3 months 4 days ago | | [](/forum/25-install-update/910706-backend-layout-broken-in-multiple-hikashop-sections) | [Backend Layout Broken in Multiple HikaShop Sections](/forum/25-install-update/910706-backend-layout-broken-in-multiple-hikashop-sections "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.5.8 -- Browser(s) name and version -- : Firefox - latest -- Error-message(debug-mod must be tuned on) -- : No errors displayed! Hello, I am experiencing a display issue affecting several areas of the HikaShop backend. Earlier today, before noon, I updated some content and everything was working normally. Around noon, I logged out as usual. After lunch, I logged back in to continue working, but the backend display was suddenly broken. I have not made any changes to the HikaShop code. The only thing I did was edit the content. I have attached screenshots showing how the backend is currently displayed. I have already tried all the troubleshooting methods I am familiar with, but none of them resolved the issue. Thank you in advance for your support! Kind regards, Wilfried") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 5 days ago, by [x-trem](/forum/user/31291-x-trem "View x-trem's Profile") [Last Post](/forum/25-install-update/910706-backend-layout-broken-in-multiple-hikashop-sections#372790 "Hi, It seems the upload of the screenshots didn't work. That would have helped understand what's going on. I can think of two likely culprits: - you've changed the "backend CSS file" from "default" to "none" in the HikaShop configuration page. This basically means that you don't want HikaShop to output its CSS in the backend, and in doing so, most of the pages in the backend will look broken unless you add your own custom CSS to replace it. www.hikashop.com/support/documentation/5...fig.html#display_css So, make sure that setting is set to default. - there is an error somewhere. Activate the "debug system" setting of the Joomla configuration page and look at the pages with the broken display. It should hopefully display an error message with more information on what's going on.") 3 months 5 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:179 | [Last Post](/forum/25-install-update/910706-backend-layout-broken-in-multiple-hikashop-sections#372790 "Hi, It seems the upload of the screenshots didn't work. That would have helped understand what's going on. I can think of two likely culprits: - you've changed the "backend CSS file" from "default" to "none" in the HikaShop configuration page. This basically means that you don't want HikaShop to output its CSS in the backend, and in doing so, most of the pages in the backend will look broken unless you add your own custom CSS to replace it. www.hikashop.com/support/documentation/5...fig.html#display_css So, make sure that setting is set to default. - there is an error somewhere. Activate the "debug system" setting of the Joomla configuration page and look at the pages with the broken display. It should hopefully display an error message with more information on what's going on.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 5 days ago | | [](/forum/25-install-update/910701-delete-product-in-cart-error-page-with-0-call-to-a-member-function-get-on-nul) | [delete product in cart error page with: 0 Call to a member function get() on nul](/forum/25-install-update/910701-delete-product-in-cart-error-page-with-0-call-to-a-member-function-get-on-nul "-- url of the page with the problem -- : ubuntushop.biz -- HikaShop version -- : 6.5.2 -- Joomla version -- : latest -- PHP version -- : 8.4 -- Error-message(debug-mod must be tuned on) -- : 0 Call to a member function get() on null delete product in cart goes to error page with: 0 Call to a member function get() on null") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 6 days ago, by [duportail](/forum/user/82788-duportail "View duportail's Profile") [Last Post](/forum/25-install-update/910701-delete-product-in-cart-error-page-with-0-call-to-a-member-function-get-on-nul#372791 "thanks. Did no know this has a setting.") 3 months 5 days ago by [duportail](/forum/user/82788-duportail "View duportail's Profile") | Replies:6 Views:196 | [Last Post](/forum/25-install-update/910701-delete-product-in-cart-error-page-with-0-call-to-a-member-function-get-on-nul#372791 "thanks. Did no know this has a setting.") by [duportail](/forum/user/82788-duportail "View duportail's Profile") 3 months 5 days ago | | [](/forum/25-install-update/910695-hikashop-product-like-button) | [HikaShop Product Like Button](/forum/25-install-update/910695-hikashop-product-like-button "Hello, I installed and configured the “HikaShop Product Like Button” plugin version 1.0.1. The like button works and I created a HikaShop products listing menu item with: Only liked products: Yes The liked products are displayed correctly only in the same browser. Looking at the plugin code, it appears that liked product IDs are stored only in the “liked_products” browser cookie: $_COOKIE and: document.cookie = name + cookieValue.join('\|') + expires + '; path=/'; Could you please confirm the following? 1. Are liked products intentionally stored only in the browser cookie? 2. Does this mean that likes are lost when the customer changes browser/device, uses private browsing, or clears cookies? 3. Is there an option to associate liked products with the logged-in Joomla/HikaShop user account? 4. Is there an official solution or extension for persistent favorites synchronized across devices? 5. Could the plugin be extended so that logged-in users save likes in the database, while guests continue using cookies? For an e-commerce customer account, we need the favorite products to remain available after login from another device. Thank you.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 1 week ago, by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") [Last Post](/forum/25-install-update/910695-hikashop-product-like-button#372766 "Hi, It is not only for the current session. Writing this would be misleading. The liked products information is stored in the cookies of the browser, and it will survive changing user sessions. So I don't think it is misleading. But yes, you sure can get a refund for the plugin if you purchased it less than 30 days ago by requesting a refund via our contact form as per www.hikashop.com/money-back-policy.html") 3 months 6 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:219 | [Last Post](/forum/25-install-update/910695-hikashop-product-like-button#372766 "Hi, It is not only for the current session. Writing this would be misleading. The liked products information is stored in the cookies of the browser, and it will survive changing user sessions. So I don't think it is misleading. But yes, you sure can get a refund for the plugin if you purchased it less than 30 days ago by requesting a refund via our contact form as per www.hikashop.com/money-back-policy.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 6 days ago | | [](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing) | [After update 6.5.2 all images are missing](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : No error message Hi After updating to Hikashop 6.5.2 all images are not visible anymore. Can you please provide a solution? Thanks. Regards Patrick") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 6 days ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372774 "Just did the update again, seams AVIF is off by default. I can see the images now, even after enabling AVIF. I don't get it, but it works.") 3 months 6 days ago by [Robby](/forum/user/33621-robby "View Robby's Profile") | Replies:3 Views:239 | [Last Post](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372774 "Just did the update again, seams AVIF is off by default. I can see the images now, even after enabling AVIF. I don't get it, but it works.") by [Robby](/forum/user/33621-robby "View Robby's Profile") 3 months 6 days ago | | [](/forum/25-install-update/910667-a-few-issues-after-the-upgrade-to-hikashop-6-5-0) | [A few issues after the upgrade to hikashop 6.5.0](/forum/25-install-update/910667-a-few-issues-after-the-upgrade-to-hikashop-6-5-0 "-- HikaShop version -- : 6.5.0 -- Joomla version -- : 5.4.6 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox (computer) Google chrome (mobile phone) Hello, I’m having a few issues since updating to the latest hikashop version 6.5.0 and joomla 5.4.6: 1/ On the mobile version, when I’m on the original artworks menu and see the list of images, the text that appears below each image is not always the same size : www.noelieceyralartstudio.com/index.php/en/original-artworks 2/ On the product page, when I clikc on the arrow to see the next image, the screen moves down and so the images are not visible anymore. I have noticed that this doesn’t happen with all products, but with most of them. Here is one example where this is happening : www.noelieceyralartstudio.com/index.php/...eyond-time-and-space 3/ I’m having an error on the checkout page when I add a product to the cart. See attached image. 4/ When I click on the product at the checkout page in order to change the characteristics’ values, the page doesn’t show up properly compared to how it used to look like. I have attached an image for this issue also. Do you know where these problems are coming from and how to fix them ? Many thanks !") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [Noe](/forum/user/60747-noe "View Noe's Profile") [Last Post](/forum/25-install-update/910667-a-few-issues-after-the-upgrade-to-hikashop-6-5-0#372753 "Hi, Yes, you should add your CSS via the backend or in your template's custom CSS (what I would recommend). So, the first thing is to check how your template allow for custom CSS and then copy / paste the custom CSS you want to persist in it. Regarding the price changing, I checked www.noelieceyralartstudio.com/index.php/...eyond-time-and-space which you provided before and the price is still changing when I change the variant selected. Could you please double check.") 3 months 6 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:7 Views:281 | [Last Post](/forum/25-install-update/910667-a-few-issues-after-the-upgrade-to-hikashop-6-5-0#372753 "Hi, Yes, you should add your CSS via the backend or in your template's custom CSS (what I would recommend). So, the first thing is to check how your template allow for custom CSS and then copy / paste the custom CSS you want to persist in it. Regarding the price changing, I checked www.noelieceyralartstudio.com/index.php/...eyond-time-and-space which you provided before and the price is still changing when I change the variant selected. Could you please double check.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 6 days ago | | [](/forum/25-install-update/910688-hikashop-6-5-1-system-plugins-interfere-with-t3-module-rendering-on-joomla-6) | [HikaShop 6.5.1 system plugins interfere with T3 module rendering on Joomla 6](/forum/25-install-update/910688-hikashop-6-5-1-system-plugins-interfere-with-t3-module-rendering-on-joomla-6 "-- url of the page with the problem -- : www.mesefarm.hu -- HikaShop version -- : 6.5.1 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.5 -- Browser(s) name and version -- : Chrome - 150.0.7871.128 Hello, I would like to report a compatibility issue involving HikaShop Business 6.5.1, Joomla 6.1.1 and the T3 framework used by the JA Focus template. ### Environment * Joomla 6.1.1 * PHP 8.5 * HikaShop Business 6.5.1 * JA Focus template * T3 Framework * Joomla Behaviour – Backward Compatibility 6 plugin enabled ### Problem After enabling certain HikaShop system plugins, the frontend layout is rendered incorrectly. The plugins that consistently trigger the issue are: * HikaShop Mass Action * HikaShop Payment Notification * HikaShop Product Tag Translation * HikaShop Social Networks * HikaShop User Synchronization There is no PHP error, and the affected pages still return HTTP 200. The CSS files are also loaded correctly. However, the T3 module chrome disappears from the generated HTML. In the correct output, modules are wrapped with elements such as: ```html ... ``` When one of the affected HikaShop system plugins is enabled, these elements disappear: * `t3-module` * `module-inner` * `module-ct` * module identifiers such as `id="Mod103"` The module content itself is still generated, but Joomla’s default module rendering is used instead of the T3 renderer. This causes several visible problems: * homepage images and modules are displayed incorrectly; * module and text colours change; * sidebar formatting disappears; * the off-canvas and other module positions lose their T3 structure. ### Investigation The issue appears to be connected to the HikaShop compatibility alias loader: ```text administrator/components/com_hikashop/pluginCompatAliases.php ``` The file contains an alias for: ```php 'JModuleHelper' => 'Joomla\CMS\Helper\ModuleHelper', ``` and processes the aliases using code equivalent to: ```php foreach ($aliases as $alias => $original) { if (!class_exists($alias)) { class_alias($original, $alias); } } ``` This can autoload Joomla's core `ModuleHelper` before T3 installs or loads its own module rendering implementation. Once the Joomla core class has been loaded, T3 can no longer take over the module rendering path. As a result, the page is generated without T3 module chrome. We also noticed that the Joomla 5/6 compatibility check appears to use the Joomla 5 plugin name: ```php PluginHelper::isEnabled('behaviour', 'compat') ``` On Joomla 6, the relevant backward compatibility plugin is: ```text compat6 ``` ### Confirmed workaround We created a small system plugin that runs before the HikaShop system plugins and prevents the legacy alias block from being initialized by defining the guard already used by HikaShop: ```php define('HIKASHOP_LEGACY_ALIASES', true); ``` This is applied only when: * Joomla 6 is running; * the T3 system plugin is enabled; * the Joomla `compat6` behaviour plugin is enabled; * the known HikaShop 6.5.1 alias pattern is present. With this guard enabled, all affected HikaShop system plugins can remain active and the T3 module rendering is restored. The frontend HTML again contains: ```text t3-module module-inner module-ct ModXX identifiers ``` This confirms that the early HikaShop legacy alias initialization is involved in the problem. ### Suggested fix A possible HikaShop-side fix would be to use the correct compatibility plugin name on Joomla 6: ```php $compatPlugin = HIKASHOP_J60 ? 'compat6' : 'compat'; ``` The alias registration should also avoid autoloading the target class during the initial check. For example: ```php foreach ($aliases as $alias => $original) { if (!class_exists($alias, false)) { JLoader::registerAlias($alias, $original); } } ``` The exact implementation is of course up to the HikaShop developers, but the important part is that the compatibility layer should not eagerly load Joomla's core `ModuleHelper` before template frameworks such as T3 initialize their renderer. ### Additional notes We tested and excluded the following possible causes: * HikaShop frontend CSS; * missing CSS files; * frontend editing; * HikaShop plugin ordering alone; * “Load HikaShop on all pages”; * modifications to `pluginCompatJ4.php`. No HikaShop core file is currently modified on the live site. We are using the separate guard plugin as a temporary, update-safe workaround. Could you please confirm whether this early legacy alias initialization is expected on Joomla 6, and whether it could be adjusted in a future HikaShop release? I can provide the good and faulty HTML output, the minimal workaround plugin, and a proposed patch if needed. Thank you.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 1 week ago, by [Turkasz](/forum/user/79703-turkasz "View Turkasz's Profile") [Last Post](/forum/25-install-update/910688-hikashop-6-5-1-system-plugins-interfere-with-t3-module-rendering-on-joomla-6#372719 "Hi, Thank you for the quick fix. Best regards, János") 3 months 1 week ago by [Turkasz](/forum/user/79703-turkasz "View Turkasz's Profile") | Replies:3 Views:231 | [Last Post](/forum/25-install-update/910688-hikashop-6-5-1-system-plugins-interfere-with-t3-module-rendering-on-joomla-6#372719 "Hi, Thank you for the quick fix. Best regards, János") by [Turkasz](/forum/user/79703-turkasz "View Turkasz's Profile") 3 months 1 week ago | | [](/forum/25-install-update/910664-custom-field-value-for-variants) | [custom field value for variants](/forum/25-install-update/910664-custom-field-value-for-variants "-- HikaShop version -- : 6.5.1 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.3 hi i have several products and variants. I also have a custom field called seller percent celler percent field is filled for all main products, but not for variants. i want to set the value of this field for variants, equal to its parent main product") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") [Last Post](/forum/25-install-update/910664-custom-field-value-for-variants#372587 "Hi, The inheritance I mentioned is only a display-time fallback: when the variant's custom field is empty, HikaShop reads the main product's value on the fly to show it on the frontend. It never writes that value to the variant's own row, so if you read the database directly you'll still find the field empty on the variants. Product custom fields are stored as columns of the hikashop_product table, and variants are rows of that same table (with product_parent_id pointing to the main product). So the column already exists on your variant rows, it's just not filled. Two solutions: 1) A one-time (or scheduled) SQL query copying the value from the parent to the empty variants. Replace seller_percent with the real column name of your field (its "Column name" in the field configuration, not the label): 2) Since your plugin already grabs the products from the database, the cleaner option is to do the fallback there: when a variant's field is empty, read the value from its product_parent_id row. This mirrors what HikaShop does and stays correct even when the main product's value changes later, whereas the SQL copy above is a snapshot that goes stale if you edit the main product afterwards. I would recommend you go for option 2. That's the clean, long-term solution.") 3 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:248 | [Last Post](/forum/25-install-update/910664-custom-field-value-for-variants#372587 "Hi, The inheritance I mentioned is only a display-time fallback: when the variant's custom field is empty, HikaShop reads the main product's value on the fly to show it on the frontend. It never writes that value to the variant's own row, so if you read the database directly you'll still find the field empty on the variants. Product custom fields are stored as columns of the hikashop_product table, and variants are rows of that same table (with product_parent_id pointing to the main product). So the column already exists on your variant rows, it's just not filled. Two solutions: 1) A one-time (or scheduled) SQL query copying the value from the parent to the empty variants. Replace seller_percent with the real column name of your field (its "Column name" in the field configuration, not the label): 2) Since your plugin already grabs the products from the database, the cleaner option is to do the fallback there: when a variant's field is empty, read the value from its product_parent_id row. This mirrors what HikaShop does and stays correct even when the main product's value changes later, whereas the SQL copy above is a snapshot that goes stale if you edit the main product afterwards. I would recommend you go for option 2. That's the clean, long-term solution.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910659-error-by-buing-products) | [Error by buing products.](/forum/25-install-update/910659-error-by-buing-products "-- HikaShop version -- : 6.5.0 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.3.29 -- Browser(s) name and version -- : all brawsers -- Error-message(debug-mod must be tuned on) -- : 0 stripslashes(): Argument #1 ($string) must be of type string, array given Call Stack # Function Location 1 () JROOT/plugins/system/securitycheck/src/Extension/Securitycheck.php:1073 2 stripslashes() JROOT/plugins/system/securitycheck/src/Extension/Securitycheck.php:1073 3 Joomla\Plugin\System\Securitycheck\Extension\Securitycheck->second_level() JROOT/plugins/system/securitycheck/src/Extension/Securitycheck.php:1249 4 Joomla\Plugin\System\Securitycheck\Extension\Securitycheck->acciones_no_listas() JROOT/plugins/system/securitycheck/src/Extension/Securitycheck.php:1720 5 Joomla\Plugin\System\Securitycheck\Extension\Securitycheck->onAfterRoute() JROOT/libraries/src/Plugin/CMSPlugin.php:386 6 Joomla\CMS\Plugin\CMSPlugin->Joomla\CMS\Plugin\{closure}() JROOT/libraries/vendor/joomla/event/src/Dispatcher.php:454 7 Joomla\Event\Dispatcher->dispatch() JROOT/libraries/vendor/joomla/application/src/AbstractApplication.php:99 8 Joomla\Application\AbstractApplication->dispatchEvent() JROOT/libraries/src/Application/SiteApplication.php:651 9 Joomla\CMS\Application\SiteApplication->route() JROOT/libraries/src/Application/SiteApplication.php:244 10 Joomla\CMS\Application\SiteApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:320 11 Joomla\CMS\Application\CMSApplication->execute() JROOT/includes/app.php:58 12 require_once() JROOT/index.php:51 I’m experiencing an error when trying to purchase products using PayPal. This issue started after updating to the latest version. It did not occur in previous versions, so it appears to be a regression.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [Bone](/forum/user/77721-bone "View Bone's Profile") [Last Post](/forum/25-install-update/910659-error-by-buing-products#372577 "You can download fix here, just found: securitycheck.protegetuordenador.com/dow...uritycheck-5-1-0-fix") 3 months 2 weeks ago by [P.M.](/forum/user/78358-p-m "View P.M.'s Profile") | Replies:2 Views:221 | [Last Post](/forum/25-install-update/910659-error-by-buing-products#372577 "You can download fix here, just found: securitycheck.protegetuordenador.com/dow...uritycheck-5-1-0-fix") by [P.M.](/forum/user/78358-p-m "View P.M.'s Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910653-warning-in-checkout-page) | [warning in checkout page](/forum/25-install-update/910653-warning-in-checkout-page "-- url of the page with the problem -- : almasp.com/پرداخت/checkout.html -- HikaShop version -- : 6.5.0 -- Joomla version -- : 5.4.6 -- PHP version -- : 8.1 -- Error-message(debug-mod must be tuned on) -- : Warning: Undefined property: CheckoutViewCheckout::$address in /home/almasp/public_html/components/com_hikashop/views/layouts/tmpl/address_form_layout.php on line 35 Warning: Undefined property: CheckoutViewCheckout::$address in /home/almasp/public_html/components/com_hikashop/views/layouts/tmpl/address_field_row.php on line 39 Hi Why is the following warning appearing on the Checkout page? Warning: Undefined property: CheckoutViewCheckout::$address in /home/almasp/public_html/components/com_hikashop/views/layouts/tmpl/address_form_layout.php on line 35 Warning: Undefined property: CheckoutViewCheckout::$address in /home/almasp/public_html/components/com_hikashop/views/layouts/tmpl/address_field_row.php on line 39") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 3 weeks ago, by [levelup](/forum/user/61801-levelup "View levelup's Profile") [Last Post](/forum/25-install-update/910653-warning-in-checkout-page#372523 "Hi, Thank you for your feedback. I've made a patch in order to remove this warning. Download again the install package of HikaShop on our website and install it on yours and it should be there anymore.") 3 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:186 | [Last Post](/forum/25-install-update/910653-warning-in-checkout-page#372523 "Hi, Thank you for your feedback. I've made a patch in order to remove this warning. Download again the install package of HikaShop on our website and install it on yours and it should be there anymore.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910651-custom-fields-with-quantities) | [Custom fields with Quantities](/forum/25-install-update/910651-custom-fields-with-quantities "-- HikaShop version -- : HikaShop Business 6.5.0 -- Joomla version -- : 5.4.6 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 152.0.4 Hi, Is it possible to create a custom field (table: order) with "single dropdown" (alternative radio button) where I can put a quantitiy for each field? My customer can select some extensions to a product. The extensions I would like to provide as single dropdown. However if one of the extensions is empty, this extension should not appear anymore. Therefore I need to add a quantitiy behind each entry. Is this possible? Up to know I have created a single sub-product "extensions" with different variants and attached this sub-product as option to my main product. It works, but I would like to have it in the checkout-process on the same page as all my other custom fields. Thanks and regards, Thomas") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 3 weeks ago, by [thomas@eilers.hamburg](/forum/user/82175-thomas-eilers-hamburg "View thomas@eilers.hamburg's Profile") [Last Post](/forum/25-install-update/910651-custom-fields-with-quantities#372511 "Hi, It's possible, but in that case, it means that the stock will be global to all the products. For example, suppose you're a bakery and you're selling your products online and you want the customers to select a date and a time slot to come pickup their purchase but you don't want them all to come at the same time slot so you setup a stock for each time slot for each date. So if that's really what you want, then you want to use the booking plugin: www.hikashop.com/marketplace/product/305-booking.html") 3 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:253 | [Last Post](/forum/25-install-update/910651-custom-fields-with-quantities#372511 "Hi, It's possible, but in that case, it means that the stock will be global to all the products. For example, suppose you're a bakery and you're selling your products online and you want the customers to select a date and a time slot to come pickup their purchase but you don't want them all to come at the same time slot so you setup a stock for each time slot for each date. So if that's really what you want, then you want to use the booking plugin: www.hikashop.com/marketplace/product/305-booking.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 3 weeks ago | | [](/forum/25-install-update/905963-youtheme-pro) | [YouTheme Pro](/forum/25-install-update/905963-youtheme-pro "Does anyone know if Hikshop can be used with YouTheme Pro? We are considering it for a new project, bringing an older Joomla site into the modern era. Has anybody done it? I am having a hard time...") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 years 8 months ago, by [jgribble](/forum/user/4695-jgribble "View jgribble's Profile") [Last Post](/forum/25-install-update/905963-youtheme-pro#372496 "Hi, I thought it would be good to reply here so that people searching for similar information would know about what is now available. First, in HikaShop 6.0.0 we've added display options to the HikaShop configuration to be able to easily have HikaShop forms and buttons on the frontend use the UIKit classes : www.hikashop.com/support/documentation/5...fig.html#display_css So, it is now much easier to have HikaShop interfaces use UIKit styles on the frontend. Also, JPro Studio released 3 months ago an integration between HikaShop and YooTheme here: jpro.studio/product/hsuikit-core-hikashop-yootheme-source This is probably something you want to look into if you're using HikaShop and YooTheme.") 3 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:14 Views:2964 | [Last Post](/forum/25-install-update/905963-youtheme-pro#372496 "Hi, I thought it would be good to reply here so that people searching for similar information would know about what is now available. First, in HikaShop 6.0.0 we've added display options to the HikaShop configuration to be able to easily have HikaShop forms and buttons on the frontend use the UIKit classes : www.hikashop.com/support/documentation/5...fig.html#display_css So, it is now much easier to have HikaShop interfaces use UIKit styles on the frontend. Also, JPro Studio released 3 months ago an integration between HikaShop and YooTheme here: jpro.studio/product/hsuikit-core-hikashop-yootheme-source This is probably something you want to look into if you're using HikaShop and YooTheme.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 3 weeks ago | | [](/forum/25-install-update/910634-checkout-takes-several-seconds-after-clicking-finish-order) | [Checkout takes several seconds after clicking “Finish order”](/forum/25-install-update/910634-checkout-takes-several-seconds-after-clicking-finish-order "Hi Nicolas, I would like to ask you about something we are noticing during the checkout process. When a customer clicks on the button to complete the order, the order processing takes a few seconds. During that time, a kind of loading/spinner icon appears, as if the system is “thinking”. The problem is that several customers have told us that this step “takes too long”, and we are worried that some users may think the checkout is blocked or may even leave before the order is completed. Is there any way to improve this delay, or at least to show a clearer message during that loading time, such as “Your order is being processed, please wait”? Thank you. Best regards, José Ángel") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 4 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910634-checkout-takes-several-seconds-after-clicking-finish-order#372471 "Hi, I don't know all the features of AWOCoupon and I don't know exactly what you're using in AWOCoupon, so it would be foolish of me to guarantee you that you'll be able to do the same in HikaShop without relying on AWOCoupon. However, between all the features we've added in HikaShop in the past year, as well as the coupon conditions plugin we've added on our marketplace recently and the cart fee plugin, etc I think we should be able to cover anything. www.hikashop.com/marketplace/product/292-coupon-conditions.html") 3 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:289 | [Last Post](/forum/25-install-update/910634-checkout-takes-several-seconds-after-clicking-finish-order#372471 "Hi, I don't know all the features of AWOCoupon and I don't know exactly what you're using in AWOCoupon, so it would be foolish of me to guarantee you that you'll be able to do the same in HikaShop without relying on AWOCoupon. However, between all the features we've added in HikaShop in the past year, as well as the coupon conditions plugin we've added on our marketplace recently and the cart fee plugin, etc I think we should be able to cover anything. www.hikashop.com/marketplace/product/292-coupon-conditions.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 3 weeks ago | | [](/forum/25-install-update/910640-paypal-plus-ends-with-a-server-error-500) | [PayPal Plus ends with a server error 500](/forum/25-install-update/910640-paypal-plus-ends-with-a-server-error-500 "-- url of the page with the problem -- : shop.the-flying-condors.de -- HikaShop version -- : 6.5.0 -- Joomla version -- : 5.4.6 -- PHP version -- : 8.3.29 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Server Error 500 Today I noticed by chance that the payment method PayPal Plus does not work anymore. If I use the button buy now I get an internal server error 500. Is there anything I can do to fix this issue? Greetings - Harald") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 3 weeks ago, by [haraldundandrea](/forum/user/58773-haraldundandrea "View haraldundandrea's Profile") [Last Post](/forum/25-install-update/910640-paypal-plus-ends-with-a-server-error-500#372464 "Hi, You're talking about this plugin right: www.hikashop.com/marketplace/product/230-paypal-plus.html Note that updates are not automatic for the plugins on our marketplace. When you purchased the plugin, you got a download link which is valid for 4 years to get the latest version install package. You can also find it if you open the order in the My account>My orders menu on our website. If you're still within that time frame, download the latest version and install it on your website. That way you'll have the latest version. If you still have the issue after that, it means there is probably something that need to be changed in the plugin to support your version of PHP or Joomla. So the developer of the plugin, TsukiDev, will have to look into it. For that, he will need the real error message behind that generic 500 error. Can you try again after activating the debug setting of the Joomla configuration ? Do you get more information on the page with the issue ? If not, you'll have to look at the PHP error log file of your server for a fatal error message logged by PHP near the end of the log file. If you don't know how to access that error log file, you can ask your hosting as it can vary from one hosting to another. I'll then relay the issue to the developer so that he can look into it and provide a fix ASAP.") 3 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:207 | [Last Post](/forum/25-install-update/910640-paypal-plus-ends-with-a-server-error-500#372464 "Hi, You're talking about this plugin right: www.hikashop.com/marketplace/product/230-paypal-plus.html Note that updates are not automatic for the plugins on our marketplace. When you purchased the plugin, you got a download link which is valid for 4 years to get the latest version install package. You can also find it if you open the order in the My account>My orders menu on our website. If you're still within that time frame, download the latest version and install it on your website. That way you'll have the latest version. If you still have the issue after that, it means there is probably something that need to be changed in the plugin to support your version of PHP or Joomla. So the developer of the plugin, TsukiDev, will have to look into it. For that, he will need the real error message behind that generic 500 error. Can you try again after activating the debug setting of the Joomla configuration ? Do you get more information on the page with the issue ? If not, you'll have to look at the PHP error log file of your server for a fatal error message logged by PHP near the end of the log file. If you don't know how to access that error log file, you can ask your hosting as it can vary from one hosting to another. I'll then relay the issue to the developer so that he can look into it and provide a fix ASAP.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 3 weeks ago | | [](/forum/25-install-update/910638-last-product-in-order) | [Last product in order](/forum/25-install-update/910638-last-product-in-order "-- HikaShop version -- : 6.5.0 -- Joomla version -- : 6.1.1 -- PHP version -- : 8.3 hi in hikashop backend admin can edit an order and add or delete products. if the adimn deletes all the produsts, system doesnt show any error or sth like that so we have a confirmed order without any products, i need when there is only one product in an order, delete button be disable or no posiibility to delete last product in order in any way is that possible through overrides ?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 3 weeks ago, by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") [Last Post](/forum/25-install-update/910638-last-product-in-order#372451 "Hi, Having no product is an order is not a problem in HikaShop. When you click on the "new" button of the orders listing, you get an order without products by default. So there is no mechanism to prevent this. You could indeed do this with view overrides of the order view for your backend template via the menu Display>Views. You can use the "Display view files" setting of the HikaShop configuration in order to find out which view file is used for the area you want to change.") 3 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:187 | [Last Post](/forum/25-install-update/910638-last-product-in-order#372451 "Hi, Having no product is an order is not a problem in HikaShop. When you click on the "new" button of the orders listing, you get an order without products by default. So there is no mechanism to prevent this. You could indeed do this with view overrides of the order view for your backend template via the menu Display>Views. You can use the "Display view files" setting of the HikaShop configuration in order to find out which view file is used for the area you want to change.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 3 weeks ago | | [](/forum/25-install-update/910629-product-image-appearing-in-list-view-when-show-image-is-set-to-no) | [Product image appearing in list view when show Image is set to No](/forum/25-install-update/910629-product-image-appearing-in-list-view-when-show-image-is-set-to-no "-- HikaShop version -- : 6.5 business -- Joomla version -- : 5.4.6 -- PHP version -- : 8.2.31 -- Browser(s) name and version -- : Firefox 152.0.1 -- Error-message(debug-mod must be tuned on) -- : none I have a product listing page set to table view with Image Display set to No. The image is displaying anyway. All other views hide the image properly. Is it possible to add a Display Product Code option to list view ? Thanks Dave") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 4 months 2 days ago, by [daduts](/forum/user/1658-daduts "View daduts's Profile") [Last Post](/forum/25-install-update/910629-product-image-appearing-in-list-view-when-show-image-is-set-to-no#372386 "Hi, The image and the product code are handled by two different settings, and neither is the listing's "Show image" option. In the table layout the product image column follows the global "Thumbnails" setting in Configuration > Display, not the listing's "Show image" option. That option only controls the category image shown above the listing, not the product thumbnails, which is why turning it off leaves the thumbnail in the table. To remove it from the table listing you have two options: - turn "Thumbnails" off in Configuration > Display (the block layouts that have "image" in their name keep their images by design, so this mainly affects the table layout and the non-image layouts), or - hide it with CSS on that page: For the product code, the option already exists: turn on "Product code" in Configuration > Display. It adds a code column to the table layout and shows the code next to the product name in the list layout, so there is nothing extra to add per view.") 4 months 2 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:2 Views:199 | [Last Post](/forum/25-install-update/910629-product-image-appearing-in-list-view-when-show-image-is-set-to-no#372386 "Hi, The image and the product code are handled by two different settings, and neither is the listing's "Show image" option. In the table layout the product image column follows the global "Thumbnails" setting in Configuration > Display, not the listing's "Show image" option. That option only controls the category image shown above the listing, not the product thumbnails, which is why turning it off leaves the thumbnail in the table. To remove it from the table listing you have two options: - turn "Thumbnails" off in Configuration > Display (the block layouts that have "image" in their name keep their images by design, so this mainly affects the table layout and the non-image layouts), or - hide it with CSS on that page: For the product code, the option already exists: turn on "Product code" in Configuration > Display. It adds a code column to the table layout and shows the code next to the product name in the list layout, so there is nothing extra to add per view.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 4 months 2 days ago | | [](/forum/25-install-update/910624-remove-pricing-on-users-email-template) | [Remove Pricing on User's Email Template](/forum/25-install-update/910624-remove-pricing-on-users-email-template "-- url of the page with the problem -- : wmrhill.com/glass-containers -- HikaShop version -- : 6.5.0 -- Joomla version -- : 6.1.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : Firefox and Chrome -- Error-message(debug-mod must be tuned on) -- : N/A Hi there, I used AI to assist with the email template changes and we've made great progress! However, I can't seem to remove the $0.00 on the email template for the user who filled out the request. My client is in a panic, thinking the user will assume the product is free. I've commented out references to pricing directly in the admin area and I manually uploaded order_notification.preload.modified.php through the file manager. See attached, changed php to txt for security purposes. In configuration, Display Price is set to No. Perhaps that doesn't apply to the email template? Thanks for your time, Mary") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 4 months 3 days ago, by [posurreal](/forum/user/35847-posurreal "View posurreal's Profile") [Last Post](/forum/25-install-update/910624-remove-pricing-on-users-email-template#372368 "Eureka! This is fabulous information! 1) I'll definitely use the administrator area to customize those accordingly. 2) I was editing order_notification.preload.modified.php and similar files VS order_creation_notification.preload.modified.php. Yes, I will focus on the HTML version 3) Thanks for the tags to look for related to pricing since I'm using it as a quoting system. Thanks Nicolas!") 4 months 3 days ago by [posurreal](/forum/user/35847-posurreal "View posurreal's Profile") | Replies:2 Views:229 | [Last Post](/forum/25-install-update/910624-remove-pricing-on-users-email-template#372368 "Eureka! This is fabulous information! 1) I'll definitely use the administrator area to customize those accordingly. 2) I was editing order_notification.preload.modified.php and similar files VS order_creation_notification.preload.modified.php. Yes, I will focus on the HTML version 3) Thanks for the tags to look for related to pricing since I'm using it as a quoting system. Thanks Nicolas!") by [posurreal](/forum/user/35847-posurreal "View posurreal's Profile") 4 months 3 days ago | | [](/forum/25-install-update/910619-system-hikashop-screens-helper) | [System - Hikashop Screens Helper](/forum/25-install-update/910619-system-hikashop-screens-helper "-- HikaShop version -- : 6.5 -- Joomla version -- : 5.4 -- PHP version -- : 8.3 Hello, Is the System - Hikashop Screens Helper plugin compatible with Joomla 6? I've been having difficulties upgrading from Joomla 5 to Joomla 6 and my troubleshooting is leading to a questionable plugin. When I disable to the backward compatibility plugin before upgrading, it throws a JPlugin Not Found error. I'm wondering if System - Hikashop Screens Helper is the culprit. Are you familiar with this plugin?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 4 months 5 days ago, by [karendunne](/forum/user/51903-karendunne "View karendunne's Profile") [Last Post](/forum/25-install-update/910619-system-hikashop-screens-helper#372350 "Oh, ok. I thought it was a Hikashop plugin because of the name. I do know the developer and I will reach out to him. Sorry about that. Thank you.") 4 months 4 days ago by [karendunne](/forum/user/51903-karendunne "View karendunne's Profile") | Replies:2 Views:196 | [Last Post](/forum/25-install-update/910619-system-hikashop-screens-helper#372350 "Oh, ok. I thought it was a Hikashop plugin because of the name. I do know the developer and I will reach out to him. Sorry about that. Thank you.") by [karendunne](/forum/user/51903-karendunne "View karendunne's Profile") 4 months 4 days ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.091 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)