[Skip to main content](#vessel-content) Board Categories- Install & Update ## # [Install & Update](/forum/25-install-update "View Category 'Install & Update'") 6313 topics | Having an installation or update issue? You will probably find some help here. | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/25-install-update/910485-on-user-action-log-hikashop) | [on user action log hikashop,](/forum/25-install-update/910485-on-user-action-log-hikashop "-- url of the page with the problem -- : ubuntushop.biz -- HikaShop version -- : 6.4.1 -- Joomla version -- : latest -- PHP version -- : 8.4 -- Error-message(debug-mod must be tuned on) -- : Sorry, there was a problem we could not recover from. The server returned a "500 - Whoops, looks like something went wrong." on user action log hikashop, click on a cart number. After that click on cancel then you get : Sorry, there was a problem we could not recover from. The server returned a "500 - Whoops, looks like something went wrong."") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 5 months 4 weeks ago, by [duportail](/forum/user/82788-duportail "View duportail's Profile") [Last Post](/forum/25-install-update/910485-on-user-action-log-hikashop#371741 "yes, it was if click on cancel. Thanks, Guy") 5 months 3 weeks ago by [duportail](/forum/user/82788-duportail "View duportail's Profile") | Replies:6 Views:272 | [Last Post](/forum/25-install-update/910485-on-user-action-log-hikashop#371741 "yes, it was if click on cancel. Thanks, Guy") by [duportail](/forum/user/82788-duportail "View duportail's Profile") 5 months 3 weeks ago | | [](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef) | [When going to the product page the page is blank - Joomlart T4 SEF](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef "-- url of the page with the problem -- : suffolkrecordssociety.com/publications/g...willows_1327_to_1559 -- HikaShop version -- : 6.4.1 -- Joomla version -- : 6.1 -- PHP version -- : 8.4 Hi, We have started to notice this over a few sites. Joomla 6 and latest hikashop has issues with the product page using Joomlart T4 framework.and SEF is turned on. Can something be done about this? It is only when SEF is turned on and the joomlart template is used. Any help would be appreciated as we use t$ a lot. Many thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 5 months 4 weeks ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371739 "Hi, There is no error message on the page indeed. And it works fine with the default template. So 2 things: - since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ? - since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors. Without the error message, it's difficult to say anything. It could come from anything.") 5 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:294 | [Last Post](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371739 "Hi, There is no error message on the page indeed. And it works fine with the default template. So 2 things: - since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ? - since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors. Without the error message, it's difficult to say anything. It could come from anything.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 months 3 weeks ago | | [](/forum/25-install-update/910488-hikashop-transactional-emails-functionality-and-preview) | [Hikashop - Transactional Emails: Functionality and Preview](/forum/25-install-update/910488-hikashop-transactional-emails-functionality-and-preview "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.3 Hello I'm trying to understand and test Hikashop/Hikamarket's transactional emails and I have questions about several of them. Can you help me understand them and test them? Payment notification - When is it sent? To which recipient? Below are the emails, their names followed by the question or error encountered: * User account administrator notification - When is it sent? To which recipient? - Preview not working * Out of stock notification - Preview not available * New comment - Preview not available * Withdrawal user notification - When is it sent, to which recipient? - Preview not working * Withdrawal admin notification - When is it sent, to which recipient? - Preview not working * Market: Order status notification - Custom email template not loading, preview not working properly * Market: Product Creation - To which recipient? - Preview not working properly, even though I configured a custom email template, it uses the default template from the Hika installation * Market: Product decline - When is it sent, to which recipient? - Preview available, but even though I configured a custom email template, it uses the default template from the Hika installation * Market: Product Modification - Preview not working, even though I configured a custom email template, it uses the default template from the Hika installation * Market: User order notification - When is it sent? To which recipient? - Preview not available * Market: Vendor admin registration - When is it sent? To which recipient? - Preview not working * Market: Payment notification - When is it sent? To which recipient? - Preview not working * Market: Payment request - When is it sent? To which recipient? - Preview not working * Market: Vendor registration - When is it sent? To which recipient? - Preview not working * Market: Payment request - When is it sent? To which recipient? - Preview not working Thanks!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 5 months 4 weeks ago, by [nmacri](/forum/user/82748-nmacri "View nmacri's Profile") [Last Post](/forum/25-install-update/910488-hikashop-transactional-emails-functionality-and-preview#371735 "Hi, The payment notification email is sent to the shop owner when a payment notification is received from a payment gateway. It can be sent for successful ones but also for ones with an error with the payment notification. User account administrator notification -> sent to the admin after a user validates its account with the activation link in the email sent to the user after his registration only if the activation is configured to "admin". This tells the admin his needs to validate the registration and it is usually never used on an ecommerce website as it adds too much friction. Withdrawal user notification -> sent to the user after a user clicks on the withdrawal button for an order. www.hikashop.com/support/documentation/5...thdrawal-button.html Withdrawal admin notification -> sent to the admin after a user clicks on the withdrawal button for an order. www.hikashop.com/support/documentation/5...thdrawal-button.html Market: Product Creation -> Sent to the admin when a vendor creates a product (when validation of products created by vendors is activated) Market: Product decline -> Sent to the vendor when the admin refuses the product (when validation of products created by vendors is activated) Market: User order notification -> when the vendor use the "email" button of an order to contact the customer of an order under his perview. Market: Vendor admin registration -> Sent to the admin when a vendor registers. Market: Payment notification -> Payment notification email to the vendor when a payment notification is received for an order under his perview. Market: Payment request -> sent to the admin when vendor request a payment of his fees. Market: Vendor registration -> sent to the vendor after registration") 5 months 4 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:273 | [Last Post](/forum/25-install-update/910488-hikashop-transactional-emails-functionality-and-preview#371735 "Hi, The payment notification email is sent to the shop owner when a payment notification is received from a payment gateway. It can be sent for successful ones but also for ones with an error with the payment notification. User account administrator notification -> sent to the admin after a user validates its account with the activation link in the email sent to the user after his registration only if the activation is configured to "admin". This tells the admin his needs to validate the registration and it is usually never used on an ecommerce website as it adds too much friction. Withdrawal user notification -> sent to the user after a user clicks on the withdrawal button for an order. www.hikashop.com/support/documentation/5...thdrawal-button.html Withdrawal admin notification -> sent to the admin after a user clicks on the withdrawal button for an order. www.hikashop.com/support/documentation/5...thdrawal-button.html Market: Product Creation -> Sent to the admin when a vendor creates a product (when validation of products created by vendors is activated) Market: Product decline -> Sent to the vendor when the admin refuses the product (when validation of products created by vendors is activated) Market: User order notification -> when the vendor use the "email" button of an order to contact the customer of an order under his perview. Market: Vendor admin registration -> Sent to the admin when a vendor registers. Market: Payment notification -> Payment notification email to the vendor when a payment notification is received for an order under his perview. Market: Payment request -> sent to the admin when vendor request a payment of his fees. Market: Vendor registration -> sent to the vendor after registration") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 months 4 weeks ago | | [](/forum/25-install-update/910458-email-override-issues) | [Email Override Issues](/forum/25-install-update/910458-email-override-issues "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.1.0 -- PHP version -- : 8.4 -- Browser(s) name and version -- : Firefox 149.0.2 -- Error-message(debug-mod must be tuned on) -- : Forbidden You don't have permission to access this resource. In reviewing my email overrides, I have run into two issues. * I am unable to save changes to any of them or even click on the Cancel button without getting a "You don't have permission to access this resource." error. I checked file and folder permissions and those look proper. I have to download the files via FTP, edit them and upload to get around this issue. * When trying to "See Modifications", while using the dark theme, the text is unreadable. The dark theme is not being applied. I have to switch to light theme so see them. I also notice the theme issue when viewing an email in the Email Log.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") [Last Post](/forum/25-install-update/910458-email-override-issues#371660 "Must have been quite some time ago, if that is the case. Got it ironed out now. Thanks.") 6 months 3 days ago by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") | Replies:13 Views:403 | [Last Post](/forum/25-install-update/910458-email-override-issues#371660 "Must have been quite some time ago, if that is the case. Got it ironed out now. Thanks.") by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") 6 months 3 days ago | | [](/forum/25-install-update/910445-email-format-with-custom-fields-aligned-vertically-vs-table-row) | [Email format with custom fields aligned vertically (vs table row)](/forum/25-install-update/910445-email-format-with-custom-fields-aligned-vertically-vs-table-row "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.3.30 -- Browser(s) name and version -- : Firefox 149.0.2 -- Error-message(debug-mod must be tuned on) -- : No error message. Email format question. Thank you in advance for your help. We soft-launched the wmrhill.com site so we could work out any kinks. Question: How can I adjust the email template so custom fields align vertically and not in a table row? Is there an existing template that is more suitable to that scenario? We are using about 6 custom fields for a quoting system, and some of those have more than one option (ie natural white or lug jar). So the email message is cutting off. Cheers, Mary Layman") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 2 weeks ago, by [posurreal](/forum/user/35847-posurreal "View posurreal's Profile") [Last Post](/forum/25-install-update/910445-email-format-with-custom-fields-aligned-vertically-vs-table-row#371659 "Hi Nicolas, You are a javascript wizard! Thank you for providing the replacements for email notifications. I realize it took a while to do. I'm thankful to report that the email templates are looking good! I did not have much luck with the back end area for emails, but I found the location of the files, downloaded them, tweaked them, and uploaded again. I love how you established .modified in the file names. Clever when you upgrade Hikashop. --- Overall --- The client is really happy about the website! We've been updating the quality of the images since it was built over 8 years ago w/ Joomla 3, when phone or other device hardware was older. Thank you, Mary ---- PREVIOUS post was updated. ---") 6 months 3 days ago by [posurreal](/forum/user/35847-posurreal "View posurreal's Profile") | Replies:5 Views:260 | [Last Post](/forum/25-install-update/910445-email-format-with-custom-fields-aligned-vertically-vs-table-row#371659 "Hi Nicolas, You are a javascript wizard! Thank you for providing the replacements for email notifications. I realize it took a while to do. I'm thankful to report that the email templates are looking good! I did not have much luck with the back end area for emails, but I found the location of the files, downloaded them, tweaked them, and uploaded again. I love how you established .modified in the file names. Clever when you upgrade Hikashop. --- Overall --- The client is really happy about the website! We've been updating the quality of the images since it was built over 8 years ago w/ Joomla 3, when phone or other device hardware was older. Thank you, Mary ---- PREVIOUS post was updated. ---") by [posurreal](/forum/user/35847-posurreal "View posurreal's Profile") 6 months 3 days ago | | [](/forum/25-install-update/910467-erreur-a-linstallation-et-class-hikashopjoomlaplugin-not-found) | [Erreur à l'installation et Class "hikashopJoomlaPlugin" not found](/forum/25-install-update/910467-erreur-a-linstallation-et-class-hikashopjoomlaplugin-not-found "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 4.4.14 -- PHP version -- : 8.1.32 Bonjour, Nous avons installé la version 6.4.1 par dessus la version 4.4.0 d'Hikashop. Nous avons eu un message d'erreur à l'installation (cf image jointe). Et lorsqu'on essaie d'aller dans l'admin du composant on a le message : Class "hikashopJoomlaPlugin" not found Merci d'vanace.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 6 days ago, by [slaricharderie](/forum/user/84047-slaricharderie "View slaricharderie's Profile") [Last Post](/forum/25-install-update/910467-erreur-a-linstallation-et-class-hikashopjoomlaplugin-not-found#371653 "Bonjour, Téléchargez le paquet d'installation d'HikaShop sur notre site et regardez le fichier back/extensions/plg_system_hikashopaffiliate/hikashopaffiliate.php C'est ce fichier qui est copié par HikaShop dans plugins/system/hikashopaffiliate/hikashopaffiliate.php durant les installations et mises à jour d'HikaShop. Vous pourrez voir qu'il n'y a aucune mention de JPlugin dans ce fichier. Donc cette erreur est impossible. Aussi, vous verrez le numéro de version du fichier au début du fichier. Il correspond au numéro de version d'HikaShop. Je vous invite ensuite à vérifier le numéro de version dans le fichier plugins/system/hikashopaffiliate/hikashopaffiliate.php Vous avez surement une ancienne version du fichier. Ce que tout cela indique, c'est que vous avez surement un problème de permissions sur les dossiers des plugins ce qui empêche l'installation / mise à jour d'HikaShop de mettre à jour les fichiers des plugins et donc, vous utilisez d'anciennes versions de ces plugins qui ne sont pas complètement compatible avec Joomla 6. Il va falloir corriger les permissions des dossiers puis installer à nouveau HikaShop pour qu'il puisse mettre à jour les fichiers des plugins. Ensuite, vous n'aurez plus cette erreur.") 6 months 3 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:8 Views:342 | [Last Post](/forum/25-install-update/910467-erreur-a-linstallation-et-class-hikashopjoomlaplugin-not-found#371653 "Bonjour, Téléchargez le paquet d'installation d'HikaShop sur notre site et regardez le fichier back/extensions/plg_system_hikashopaffiliate/hikashopaffiliate.php C'est ce fichier qui est copié par HikaShop dans plugins/system/hikashopaffiliate/hikashopaffiliate.php durant les installations et mises à jour d'HikaShop. Vous pourrez voir qu'il n'y a aucune mention de JPlugin dans ce fichier. Donc cette erreur est impossible. Aussi, vous verrez le numéro de version du fichier au début du fichier. Il correspond au numéro de version d'HikaShop. Je vous invite ensuite à vérifier le numéro de version dans le fichier plugins/system/hikashopaffiliate/hikashopaffiliate.php Vous avez surement une ancienne version du fichier. Ce que tout cela indique, c'est que vous avez surement un problème de permissions sur les dossiers des plugins ce qui empêche l'installation / mise à jour d'HikaShop de mettre à jour les fichiers des plugins et donc, vous utilisez d'anciennes versions de ces plugins qui ne sont pas complètement compatible avec Joomla 6. Il va falloir corriger les permissions des dossiers puis installer à nouveau HikaShop pour qu'il puisse mettre à jour les fichiers des plugins. Ensuite, vous n'aurez plus cette erreur.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 days ago | | [](/forum/25-install-update/910125-import-csv-limit) | [Import CSV limit](/forum/25-install-update/910125-import-csv-limit "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.3.30 -- Browser(s) name and version -- : Opera One(version: 112.0.5197.30) Hi, out import CSV limit is stuck at 2M. Where is this set? I've increase it in cpanel for the php version but it isn't tagging across. We've got a ticket in with our service provided but I wanted to check here is there's a way withing Joomla/Hika to adjust the limit. Thanks, Ian & Stu") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 1 week ago, by [smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile") [Last Post](/forum/25-install-update/910125-import-csv-limit#371644 "Hi, this was eventually fixed by the service provider but, not long after, our csv uploads started to time out. It's large but worked without a hitch until recently. We sent you a support request but forgot to put our site in the subject for identification. I'll attached the test file here if I'm able to hide it from anyone else. Further we'll provide the site info and logon/pwd details in a private message once you say if you're willing to take a look. Thanks, Ian and Stu p.s. we're asking this because the service providers took a look and say that it is the Joomla application which is at fault. I doubt this but they've put the ball back in our court. So we need to ask you for some help.") 6 months 4 days ago by [smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile") | Replies:2 Views:312 | [Last Post](/forum/25-install-update/910125-import-csv-limit#371644 "Hi, this was eventually fixed by the service provider but, not long after, our csv uploads started to time out. It's large but worked without a hitch until recently. We sent you a support request but forgot to put our site in the subject for identification. I'll attached the test file here if I'm able to hide it from anyone else. Further we'll provide the site info and logon/pwd details in a private message once you say if you're willing to take a look. Thanks, Ian and Stu p.s. we're asking this because the service providers took a look and say that it is the Joomla application which is at fault. I doubt this but they've put the ball back in our court. So we need to ask you for some help.") by [smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile") 6 months 4 days ago | | [](/forum/25-install-update/910470-joomla-update-6-1) | [Joomla Update 6.1](/forum/25-install-update/910470-joomla-update-6-1 "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 6.1 -- PHP version -- : 8.4 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Error: 0 call to a member function gettype {} on null Hi I installed the Joomla 6.1 update. Since then, emails have stopped sending. Instead, the error message “Error: 0 call to a member function gettype {} on null” appears. Was kann ich tun? Thanks for your help langi") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 5 days ago, by [langi](/forum/user/70181-langi "View langi's Profile") [Last Post](/forum/25-install-update/910470-joomla-update-6-1#371643 "Hi Nicolas Now it's correct. Thank you very much!") 6 months 5 days ago by [langi](/forum/user/70181-langi "View langi's Profile") | Replies:6 Views:284 | [Last Post](/forum/25-install-update/910470-joomla-update-6-1#371643 "Hi Nicolas Now it's correct. Thank you very much!") by [langi](/forum/user/70181-langi "View langi's Profile") 6 months 5 days ago | | [](/forum/25-install-update/910465-updating-to-6-4-1-broke-the-shop) | [Updating to 6.4.1 broke the shop](/forum/25-install-update/910465-updating-to-6-4-1-broke-the-shop "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 6.1.0 -- PHP version -- : 8.4 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No size selected I just updated one of my shops to Hikashop version 6.4.1, coming from 6.3.0. Technically, the update went well, but after testing an order, it turns out that my shop does not work anymore. This may be due to the set-up I have. For historic reasons, my products have their options setup as custom fields. Reason, years ago, when the shop wat set up, it was not possible to have a variant/characteristic set up without having any of the options selected. With custom fields, this was possible, so I created a custom field for every product I have (Table:Item, Single-dropdown). See a screenhot for a random custom field. Note that I am perfectly aware that this is not the advised set-up, but still, this setup should simply work. Until the update, this always worked perfectly well, but now it does not anymore. When I select a size on the frontend, I get an errormessage as if I did not select a size yet, see the screenshot. If needed, I can grant access tot he dev-site where I tested this, but I presume this can easily be tested on any environment.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [simonkloostra](/forum/user/4870-simonkloostra "View simonkloostra's Profile") [Last Post](/forum/25-install-update/910465-updating-to-6-4-1-broke-the-shop#371610 "Dear Nicolas, yes, that appears to be the issue. Removing the overrides fixes the issue indeed. Thanks!") 6 months 6 days ago by [simonkloostra](/forum/user/4870-simonkloostra "View simonkloostra's Profile") | Replies:2 Views:283 | [Last Post](/forum/25-install-update/910465-updating-to-6-4-1-broke-the-shop#371610 "Dear Nicolas, yes, that appears to be the issue. Removing the overrides fixes the issue indeed. Thanks!") by [simonkloostra](/forum/user/4870-simonkloostra "View simonkloostra's Profile") 6 months 6 days ago | | [](/forum/25-install-update/910463-new-hikashop-6-4-1-sidebar-menu-on-all-account-subpages) | [New HikaShop 6.4.1 Sidebar Menu on All Account Subpages](/forum/25-install-update/910463-new-hikashop-6-4-1-sidebar-menu-on-all-account-subpages "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.5 Per the release notes on HikaShop 6.4.1 there’s a new sidebar menu that’s been added to all account subpages with links to orders, addresses, carts, wishlists, downloads, and affiliate. This sidebar menu now appears on my Cart Display menu item and clutters up the page significantly with a bunch of options that I don’t need. How can I remove this new sidebar menu from the Cart Display menu item? I’d rather just remove this sidebar menu as opposed to disabling each individual plugin associated with each menu item, just in case I need those plugins later.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [jimmoeller](/forum/user/29710-jimmoeller "View jimmoeller's Profile") [Last Post](/forum/25-install-update/910463-new-hikashop-6-4-1-sidebar-menu-on-all-account-subpages#371607 "Hello, Thanks for reporting this. You are right that the sidebar should only appear on account subpages, not on a standalone "Cart display" menu item. The gate that hides the sidebar on the top-level "Order listing" and "Address listing" menu items was missing on the cart show, cart listing and affiliate program views when the sidebar was extended to those pages in 6.4.1. That is a regression on our side, not intended behaviour. The fix is now in the 6.4.1 branch. Please download the latest 6.4.1 build from your member area on our website and install it over your current installation. After the update a standalone "Cart display", "Cart listing" or "Affiliate program" menu item will render without the sidebar, while the corresponding pages reached from the customer account cpanel will keep the sidebar as before.") 6 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:257 | [Last Post](/forum/25-install-update/910463-new-hikashop-6-4-1-sidebar-menu-on-all-account-subpages#371607 "Hello, Thanks for reporting this. You are right that the sidebar should only appear on account subpages, not on a standalone "Cart display" menu item. The gate that hides the sidebar on the top-level "Order listing" and "Address listing" menu items was missing on the cart show, cart listing and affiliate program views when the sidebar was extended to those pages in 6.4.1. That is a regression on our side, not intended behaviour. The fix is now in the 6.4.1 branch. Please download the latest 6.4.1 build from your member area on our website and install it over your current installation. After the update a standalone "Cart display", "Cart listing" or "Affiliate program" menu item will render without the sidebar, while the corresponding pages reached from the customer account cpanel will keep the sidebar as before.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 1 week ago | | [](/forum/25-install-update/910459-authorize-net-sim-error) | [Authorize.net SIM Error](/forum/25-install-update/910459-authorize-net-sim-error "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.1.0 -- PHP version -- : 8.4 -- Browser(s) name and version -- : Firefox 149.0.2 -- Error-message(debug-mod must be tuned on) -- : The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card. This transaction has been approved. It is advisable for you to contact the merchant to verify that you will receive the product or service. All of a sudden, I am having issues with the Authorize.net SIM. Customers are getting the "The reporting of this transaction to the Merchant has timed out..." error once they have successfully made their payment. It indicates that the merchant was sent an email about the error, but we have received no such emails. * The order is properly created and the order creation email sent out to the customer and admin, reflecting "Awaiting Payment". * The authorization transaction shows as successful in the Authorize.net console. * The order shows appropriately as "Payment Confirmed" in the HikaShop admin console. * The "Payment Confirmed" order status notification email is not sent out to the customer or admin. We have not made any changes on the Authorize.net side. The site was recently upgraded from Joomla 6.0.4 to 6.1.0. I have checked the email overrides and have pretty much removed all customizations, except for a minor order title change. Even after that, the problem persists. I purchased the Authorize.net JS plugin, but that has its own issues, which I reported is a separate forum post. So, right now I do not have a fully working credit card payment plugin.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") [Last Post](/forum/25-install-update/910459-authorize-net-sim-error#371602 "Hi, These messages would indicate that you're using an old version of the hcaptcha plugin: www.hikashop.com/marketplace/product/157...n-with-hcaptcha.html I would recommend updating it.") 6 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:365 | [Last Post](/forum/25-install-update/910459-authorize-net-sim-error#371602 "Hi, These messages would indicate that you're using an old version of the hcaptcha plugin: www.hikashop.com/marketplace/product/157...n-with-hcaptcha.html I would recommend updating it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 1 week ago | | [](/forum/25-install-update/910461-question-replying-to-checkout-as-guest-while-having-an-account) | [Question & Replying to Checkout as guest while having an account](/forum/25-install-update/910461-question-replying-to-checkout-as-guest-while-having-an-account "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.5 I was attempting to reply to the forum thread entitled "Checkout as guest while having an account" www.hikashop.com/forum/checkout/909820-c...ving-an-account.html However as a new user in the forum, it won't allow me to reply without first submitting my own new topic. I would like to know if there was any further resolution on the issue of guest checkout of a user that is also a registered user. I agree with both respondents of the thread referenced above. On my site I would like everyone (including registered users) to have the frictionless option to check out as a guest. Less friction on check out is proven to increase sales, particularly of digital download items. But I also need to be able to offer registered user services as well. Registered users in my case is handled by Community Builder. It seems to me that the hard coding of this isn’t needed or at least should be made optional. Has this issue changed since the posts referenced above were made?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [jimmoeller](/forum/user/29710-jimmoeller "View jimmoeller's Profile") [Last Post](/forum/25-install-update/910461-question-replying-to-checkout-as-guest-while-having-an-account#371595 "Hi, It hasn't changed. Allowing for this without a profound change in HikaShop would be a problem security-wise on your website as anyone with the email address of a registered user would be to access the data of the user. However, I've taken a fresh look into it following your message, and I think I have a good lead to handle this with the next version of HikaShop.") 6 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:209 | [Last Post](/forum/25-install-update/910461-question-replying-to-checkout-as-guest-while-having-an-account#371595 "Hi, It hasn't changed. Allowing for this without a profound change in HikaShop would be a problem security-wise on your website as anyone with the email address of a registered user would be to access the data of the user. However, I've taken a fresh look into it following your message, and I think I have a good lead to handle this with the next version of HikaShop.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 1 week ago | | [](/forum/25-install-update/878694-calendar-date-selection) | [Calendar Date Selection](/forum/25-install-update/878694-calendar-date-selection "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.12 -- Browser(s) name and version -- : any What is the simplest way to get a calendar working with shopping cart? I am wanting to use the shopping cart for a bike rental shop. The customer will need to see a calendar with availability dates. Can I easily integrate a calendar to the checkout process?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 2 months ago, by [angelaallen](/forum/user/38331-angelaallen "View angelaallen's Profile") [Last Post](/forum/25-install-update/878694-calendar-date-selection#371548 "Hi, For anyone reading this: Date selection is possible in HikaShop since a while back. We've also developed a booking plugin for HikaShop which allows for this and it has just been released: www.hikashop.com/marketplace/product/305-booking.html") 6 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:2 Views:1133 | [Last Post](/forum/25-install-update/878694-calendar-date-selection#371548 "Hi, For anyone reading this: Date selection is possible in HikaShop since a while back. We've also developed a booking plugin for HikaShop which allows for this and it has just been released: www.hikashop.com/marketplace/product/305-booking.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 1 week ago | | [](/forum/25-install-update/910453-change-prices-on-site) | [Change Prices on site](/forum/25-install-update/910453-change-prices-on-site "-- HikaShop version -- : 6.4.0 -- PHP version -- : 8.3 Hi, Struggling to find a way to change the prices on site. We have lots of. variants Have been using this in mass actions but it no longer works? want to increase prices by 2% thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") [Last Post](/forum/25-install-update/910453-change-prices-on-site#371532 "Hi, Yes, an action will be easier. Go to the products listing in your backend. Click on the category on the left explorer. Set the filters on the top right corner to all sub categories, and to display only variants. Then, increase the number of elements per page. Then, use the global checkbox to select all the variants on the page, and click on the actions button. In the popup set the action to update the price and it will do what you want. Then, reproduce for each page. With 500 elements per page, it should be quick. Also, you could create a mass action and enable its "actions as a button" so that would add a button to run the actions of the mass action on the selected elements. That way, you don't have to reconfigure the action for each page and you can potentially reuse the button in the future.") 6 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:267 | [Last Post](/forum/25-install-update/910453-change-prices-on-site#371532 "Hi, Yes, an action will be easier. Go to the products listing in your backend. Click on the category on the left explorer. Set the filters on the top right corner to all sub categories, and to display only variants. Then, increase the number of elements per page. Then, use the global checkbox to select all the variants on the page, and click on the actions button. In the popup set the action to update the price and it will do what you want. Then, reproduce for each page. With 500 elements per page, it should be quick. Also, you could create a mass action and enable its "actions as a button" so that would add a button to run the actions of the mass action on the selected elements. That way, you don't have to reconfigure the action for each page and you can potentially reuse the button in the future.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 1 week ago | | [](/forum/25-install-update/910449-quantity-selector) | [Quantity selector](/forum/25-install-update/910449-quantity-selector "Hi Nicolas, For the past few days I’ve noticed the following: on a product page, if you select a variant and set the quantity to 2 or more to add to the cart, then switch to another variant using the selector, the quantity field does not reset back to 1. Instead, it keeps the previously selected quantity by default.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910449-quantity-selector#371510 "Hi, This behavior is intentional. This is an improvement we've made with the latest version of HikaShop where the JavaScript that swaps the variant content now saves the quantity value before the swap and restores it right after, so the quantity stays on whatever the customer had typed. We think that is the better default - if a customer has typed "2" and then picks a different size or color, forcing them to re-enter "2" every time adds unnecessary friction, and it is easy for them to miss the reset and end up ordering only one item. If, in your specific case, you really want the quantity to reset to 1 on every variant change, you can add the following JavaScript snippet to your Joomla template (or to a custom module with JS output): It hooks into the "hkContentChanged" event that is fired right after the variant swap and sets the main quantity field back to 1.") 6 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:222 | [Last Post](/forum/25-install-update/910449-quantity-selector#371510 "Hi, This behavior is intentional. This is an improvement we've made with the latest version of HikaShop where the JavaScript that swaps the variant content now saves the quantity value before the swap and restores it right after, so the quantity stays on whatever the customer had typed. We think that is the better default - if a customer has typed "2" and then picks a different size or color, forcing them to re-enter "2" every time adds unnecessary friction, and it is easy for them to miss the reset and end up ordering only one item. If, in your specific case, you really want the quantity to reset to 1 on every variant change, you can add the following JavaScript snippet to your Joomla template (or to a custom module with JS output): It hooks into the "hkContentChanged" event that is fired right after the variant swap and sets the main quantity field back to 1.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 1 week ago | | [](/forum/25-install-update/910416-new-orders-not-taking-the-price-of-the-variant) | [New orders not taking the price of the 'variant'](/forum/25-install-update/910416-new-orders-not-taking-the-price-of-the-variant "-- url of the page with the problem -- : www.scramble.nl -- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.3 -- Browser(s) name and version -- : Edge 146.0.3856.84 I recently updated from HS 6.3.0 to 6.4.0. Since then our products don't show their correct price. We work with variants in most of our products. When you select one variant the price in the cart only shows the 'default' price of the product. In the backend everything seems perfectly fine. Both the characteristisks as the variants in each product are all there. Any thoughts?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") [Last Post](/forum/25-install-update/910416-new-orders-not-taking-the-price-of-the-variant#371486 "This was it. Thanks.") 6 months 2 weeks ago by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") | Replies:2 Views:284 | [Last Post](/forum/25-install-update/910416-new-orders-not-taking-the-price-of-the-variant#371486 "This was it. Thanks.") by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") 6 months 2 weeks ago | | [](/forum/25-install-update/910439-best-way-to-update-seo-fields-on-existing-hikashop-products) | [Best way to update SEO fields on existing HikaShop products?](/forum/25-install-update/910439-best-way-to-update-seo-fields-on-existing-hikashop-products "Hi Nicolas, We are considering a semi-automated SEO workflow for selected HikaShop products and would like to know the safest technical approach. The idea would be: 1. Export a small set of existing products. 2. Process and prepare approved SEO/content changes externally. 3. Re-import or update only specific fields for those same products. Main questions: * What is the best option for this workflow: CSV import/export, Mass Actions, API/MCP, or a combination? * Can we export only a selected set of products instead of the full catalog? * Can we update only specific fields of existing products without affecting the rest of the product data? * Which stable identifier do you recommend for matching existing products during updates: `product_id`, `product_code`, alias, or something else? * Are there any important limitations or risks with variants in this kind of export/update workflow? * If API/MCP is available, is it stable enough for controlled updates of SEO/content fields on existing products? The fields we are mainly interested in are: * product name * meta title * meta description * main product description/content We plan to test this first on a staging site and only apply approved changes manually or semi-automatically afterward. From your experience, where would you recommend we start? Thanks.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 2 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910439-best-way-to-update-seo-fields-on-existing-hikashop-products#371464 "Thanks so much!!") 6 months 2 weeks ago by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") | Replies:2 Views:243 | [Last Post](/forum/25-install-update/910439-best-way-to-update-seo-fields-on-existing-hikashop-products#371464 "Thanks so much!!") by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") 6 months 2 weeks ago | | [](/forum/25-install-update/910434-no-payment-methods-found-where-how-to-change-this-message) | [No Payment methods found - where / how to change this message](/forum/25-install-update/910434-no-payment-methods-found-where-how-to-change-this-message "-- url of the page with the problem -- : safka.co.nz/index.php/cart/checkout/cid-4.html -- HikaShop version -- : 5.1.15 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : n/a I want to modify the error message when "No Payments methods found" to "No Payments methods found - ensure minimum order is more than $25." I checked the language overwrites in Joomla - but can not locate it there. Where is this message located? so I can edit it. Thanks Henk") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 2 weeks ago, by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") [Last Post](/forum/25-install-update/910434-no-payment-methods-found-where-how-to-change-this-message#371421 "Hi, Issue resolved - found the hikashop "language" overwrites in hikashop configuration settings. Thanks") 6 months 2 weeks ago by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") | Replies:1 Views:266 | [Last Post](/forum/25-install-update/910434-no-payment-methods-found-where-how-to-change-this-message#371421 "Hi, Issue resolved - found the hikashop "language" overwrites in hikashop configuration settings. Thanks") by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") 6 months 2 weeks ago | | [](/forum/25-install-update/910429-automatic-deletion-of-canceled-orders) | [Automatic deletion of canceled orders](/forum/25-install-update/910429-automatic-deletion-of-canceled-orders "Is there a way that if an order is canceled for more than x days (for example 8 days) it is automatically deleted from the system?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910429-automatic-deletion-of-canceled-orders#371400 "Hi, There's no option for that. You might be able to cook up something with a mass action with a every hour trigger, filters on the order_status and on the order_modified, and an action delete the elements. However, I would recommend against it for 2 reasons: - usually it's good practice to keep the orders in the system for accounting, especially if you get a control on your system so that you can prove you didn't game the system by deleting paid orders in order to not pay the taxes on them. - if you make a mistake when setting this up, or if there is some kind of bug down the line, you might be deleting orders you didn't want to delete.") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:256 | [Last Post](/forum/25-install-update/910429-automatic-deletion-of-canceled-orders#371400 "Hi, There's no option for that. You might be able to cook up something with a mass action with a every hour trigger, filters on the order_status and on the order_modified, and an action delete the elements. However, I would recommend against it for 2 reasons: - usually it's good practice to keep the orders in the system for accounting, especially if you get a control on your system so that you can prove you didn't game the system by deleting paid orders in order to not pay the taxes on them. - if you make a mistake when setting this up, or if there is some kind of bug down the line, you might be deleting orders you didn't want to delete.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [](/forum/25-install-update/910424-hikashop-google-meta-products-feed-plugin) | [Hikashop Google / Meta Products feed Plugin](/forum/25-install-update/910424-hikashop-google-meta-products-feed-plugin "Hi Nicolas, I’m reviewing the configuration of the HikaShop Google / Meta Products feed Plugin and I’m unsure what the best setup is for the description field in the Google Merchant Center feed. On our website we don’t use a “Read more” separator in product descriptions, so we don’t really have a true “short description”. Our current settings are: • Short Description: enabled (Yes) • Description source: Meta description • Message if no description: “No description” My questions: 1. Given that we don’t use “Read more”, does it make sense to keep Short Description enabled, or is it effectively irrelevant? 2. If we select Meta description, does the plugin take the meta description from the parent product or from each variant (when variants are exported using item_group_id)? 3. Do you recommend leaving Message if no description empty (so nothing is exported) instead of sending a fixed string like “No description”? 4. For Merchant/Shopping performance, what is usually better: using the Meta description or the full product description, considering we don’t have “Read more”? If you can suggest the recommended configuration for our case (no read more + variants), I’ll apply it and regenerate the feed. Thanks!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910424-hikashop-google-meta-products-feed-plugin#371375 "Hi, Here are the answers to your questions: 1. Short Description setting: When "Short Description" is enabled (set to Yes), the plugin uses the text before the "Read more" separator in the product description. Since you don't use "Read more", this setting will simply use the full product description as-is (there's nothing to split). So it's effectively irrelevant in your case. You can leave it enabled without any issue, or turn it off - the result will be the same since there is no "Read more" separator to split on. 2. Meta description with variants: When variants are exported with `item_group_id`, the plugin merges the variant data with the parent product data. If a variant doesn't have its own meta description, it inherits the parent product's meta description. If a variant has its own meta description set, that one will be used instead. So it works as expected: variant-specific when available, parent as fallback. 3. Message if no description: Google Merchant Center requires a description for each product. If you leave the message empty and a product has no description and no meta description, the product will be exported with a generic "No description" text (hardcoded fallback at the end). It is better to leave the field empty and make sure all your products have either a description or a meta description. A fixed string like "No description" could cause issues with Google as it's not a real product description. 4. Meta description vs full description: For Google Merchant/Shopping, the meta description is generally better because it is concise and written specifically for search engines. The full product description can contain HTML formatting, long text, and information not relevant for a shopping feed. Google recommends descriptions between 150 and 5000 characters. Since you don't use "Read more", the full description might be very long. The meta description is usually the best choice for the feed. Recommended configuration for your case: - Short Description: does not matter (No or Yes, same result without "Read more") - Description source: Meta description - Message if no description: leave empty, and make sure all products have a meta description") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:410 | [Last Post](/forum/25-install-update/910424-hikashop-google-meta-products-feed-plugin#371375 "Hi, Here are the answers to your questions: 1. Short Description setting: When "Short Description" is enabled (set to Yes), the plugin uses the text before the "Read more" separator in the product description. Since you don't use "Read more", this setting will simply use the full product description as-is (there's nothing to split). So it's effectively irrelevant in your case. You can leave it enabled without any issue, or turn it off - the result will be the same since there is no "Read more" separator to split on. 2. Meta description with variants: When variants are exported with `item_group_id`, the plugin merges the variant data with the parent product data. If a variant doesn't have its own meta description, it inherits the parent product's meta description. If a variant has its own meta description set, that one will be used instead. So it works as expected: variant-specific when available, parent as fallback. 3. Message if no description: Google Merchant Center requires a description for each product. If you leave the message empty and a product has no description and no meta description, the product will be exported with a generic "No description" text (hardcoded fallback at the end). It is better to leave the field empty and make sure all your products have either a description or a meta description. A fixed string like "No description" could cause issues with Google as it's not a real product description. 4. Meta description vs full description: For Google Merchant/Shopping, the meta description is generally better because it is concise and written specifically for search engines. The full product description can contain HTML formatting, long text, and information not relevant for a shopping feed. Google recommends descriptions between 150 and 5000 characters. Since you don't use "Read more", the full description might be very long. The meta description is usually the best choice for the feed. Recommended configuration for your case: - Short Description: does not matter (No or Yes, same result without "Read more") - Description source: Meta description - Message if no description: leave empty, and make sure all products have a meta description") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.067 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)