[Skip to main content](#vessel-content) Board Categories Install & Update ## # [Install & Update](/forum/25-install-update "View Category 'Install & Update'") 6324 topics | Having an installation or update issue? You will probably find some help here. | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/25-install-update/828156-paypal-plugin-process) | [Paypal plugin process -](/forum/25-install-update/828156-paypal-plugin-process "Hello there, I just had the owner of the site try a transaction and received this email message: [the order IS created in Hikashop with status 'Created']. ----- A Paypal notification was refused because the connection to the confirmation server failed. Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_do...pal-error#connection This notification was for the order B4W2 on the website www.acewasabisf.com/ You can acces the order details directly by clicking on the link below after logging in your back end: www.acewasabisf.com/administrator/index....ask=edit&order_id=42 ----- I read the documentation for that error and my server/ hosting company is not blocking anything [or so I'm told]. When the error occurred I was using v1.2.1 of Hikashop, I have hesitantly upgraded to v1.3.2 but have not tested it since then. I read the changelog and didn't see this mentioned as a fix or an issue.. Is this a new problem from the days of v1.2.1, was it fixed in v1.3.2, etc? Thanks, Cheers, Emmanuel Lemor.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 1 week ago, by [exlemor](/forum/user/119-exlemor "View exlemor's Profile") [Last Post](/forum/25-install-update/828156-paypal-plugin-process#856 "Hi, The paypal IPN notification has been working since day one. We use it on our website and we get the notifications from paypal and it can connect to paypal's servers to verify it... No one else reported such a problem...All I can think of is your hosting company blocking outgoing connections. We use the fsockopen function to establish the connection and it's available in all PHP versions so there should not be a problem with it unless your hosting company is blocking the use of that function. You could try to activate the debug mode of paypal and look at the payment log file (the path is in the config under the tab files) after receiving the email. That might tell us more about the problem.") 16 years 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:1735 | [Last Post](/forum/25-install-update/828156-paypal-plugin-process#856 "Hi, The paypal IPN notification has been working since day one. We use it on our website and we get the notifications from paypal and it can connect to paypal's servers to verify it... No one else reported such a problem...All I can think of is your hosting company blocking outgoing connections. We use the fsockopen function to establish the connection and it's available in all PHP versions so there should not be a problem with it unless your hosting company is blocking the use of that function. You could try to activate the debug mode of paypal and look at the payment log file (the path is in the config under the tab files) after receiving the email. That might tell us more about the problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 1 week ago | | [](/forum/25-install-update/828154-custom-fields-php-on-line-13-additional-informat) | [custom\_fields.php on line 13 - Additional informat](/forum/25-install-update/828154-custom-fields-php-on-line-13-additional-informat "When in checkout i got this message: Additional information Warning: Invalid argument supplied for foreach() in ../public_html/components/com_hikashop/views/checkout/tmpl/custom_fields.php on line 13 Can´t click on "Next" either - just reload checkout") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 1 week ago, by [seociable](/forum/user/217-seociable "View seociable's Profile") [Last Post](/forum/25-install-update/828154-custom-fields-php-on-line-13-additional-informat#820 "Ok, thx") 16 years 1 week ago by [seociable](/forum/user/217-seociable "View seociable's Profile") | Replies:8 Views:806 | [Last Post](/forum/25-install-update/828154-custom-fields-php-on-line-13-additional-informat#820 "Ok, thx") by [seociable](/forum/user/217-seociable "View seociable's Profile") 16 years 1 week ago | | [](/forum/25-install-update/828151-bug-in-assigning-images-to-products) | [Bug in assigning images to products](/forum/25-install-update/828151-bug-in-assigning-images-to-products "Hi HikaShop Team, When I assign an image to a product, after selecting the image, clicking ok in the popup then closing it, the image will not display in the product window. If I save the product at this stage, the image will not be assigned. The workaround I found is to go back to another screen (for example the product list) without saving the product, and then going again to the product page. Then the image is displayed and effectively assigned to the product. Is this a known issue or am I doing something wrong? Thanks in advance! Cheers") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 1 week ago, by [Michel](/forum/user/201-michel "View Michel's Profile") [Last Post](/forum/25-install-update/828151-bug-in-assigning-images-to-products#775 "Yes, absolutely - when I tried to reinstall everything on a new setup it also worked fine. Thanks!") 16 years 1 week ago by [Michel](/forum/user/201-michel "View Michel's Profile") | Replies:2 Views:878 | [Last Post](/forum/25-install-update/828151-bug-in-assigning-images-to-products#775 "Yes, absolutely - when I tried to reinstall everything on a new setup it also worked fine. Thanks!") by [Michel](/forum/user/201-michel "View Michel's Profile") 16 years 1 week ago | | [](/forum/25-install-update/828153-authorize-net-payment-method) | [Authorize.net Payment Method](/forum/25-install-update/828153-authorize-net-payment-method "Hi, we're looking into Hihashop as a replacement for JHShop for our JumpStart websites ( www.web-jive.com/our-services/jumpstart-websites.html ). One of our differentiators is that we also offer...") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 1 week ago, by [webjive](/forum/user/211-webjive "View webjive's Profile") [Last Post](/forum/25-install-update/828153-authorize-net-payment-method#757 "1 Well you can have a simplified checkout or a regular checkout. Now you can't have both at the same time (?!) There is always only one checkout on a store, right ? 4 Yes, of course. In europe, most of the websites uses an external payment screen so we went that way for now. HikaShop is still young (1 month only) and we already added a lot of stuff since the first release. I'm sure we'll look at that in the future. We already have an interface to accept credit card information (not used yet), we just need a plugin to handle the transaction with the payment server.") 16 years 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:2388 | [Last Post](/forum/25-install-update/828153-authorize-net-payment-method#757 "1 Well you can have a simplified checkout or a regular checkout. Now you can't have both at the same time (?!) There is always only one checkout on a store, right ? 4 Yes, of course. In europe, most of the websites uses an external payment screen so we went that way for now. HikaShop is still young (1 month only) and we already added a lot of stuff since the first release. I'm sure we'll look at that in the future. We already have an interface to accept credit card information (not used yet), we just need a plugin to handle the transaction with the payment server.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 1 week ago | | [](/forum/25-install-update/828148-catchable-fatal-error-2) | [Catchable fatal error #2](/forum/25-install-update/828148-catchable-fatal-error-2 "Hi, First of all - many greetings for you guys for the awesome component. Thank you also for giving us a chance to use that component as a free version. I installed component with no problem at all. I added product category, product, tax category and one VAT rate, published local currency PLN, added joomla menu item with connection to the shop, entered shop and had an attempt to make transaction. Till that moment I did not noticed any malfunctions. Being logged in, I added single product to the cart, pressed checkout and added additional data for the transaction: address, and so on. I made one mistake: I input text string like "qwerty" in the telephone field. I got the following error in the front: and the following one in the back int the customers section, in the form which displayed the user who made fatal transaction: The "fatal" user got improper address (a default one with French location, not the location I choose from the form). Additionally system created new empty user record in customers section and made some errors in hikka tables (improper length of tables). I tried to remove that error so I corrected the tables with sql tools, removed address, and other records bound with the fatal transaction. After I removed the addresss - the error displayed in the back did not show up anymore. But error in the front still persists. According to the thread www.hikashop.com/en/support/forum/3-bug-...ble-fatal-error.html you were ready to inspect the system. My system is the test one. I install here components for inspection before installing them on a live site. How can I pass you the user and password details? Regards, mmi") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 2 weeks ago, by [mmi](/forum/user/175-mmi "View mmi's Profile") [Last Post](/forum/25-install-update/828148-catchable-fatal-error-2#575 "Hi, Indeed, the parameters of the module are also called there. Great, I was also able to fix this one in the same way :)") 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1878 | [Last Post](/forum/25-install-update/828148-catchable-fatal-error-2#575 "Hi, Indeed, the parameters of the module are also called there. Great, I was also able to fix this one in the same way :)") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 2 weeks ago | | [](/forum/25-install-update/828147-my-hikashop-menu-appears-free) | [My HikaShop menu appears Free](/forum/25-install-update/828147-my-hikashop-menu-appears-free "How can I take out the word free from the item? BUY NOW! Lencoes Maranhenses Free Pipa Natal Free Chapada dos Veadeiros Free") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 2 weeks ago, by [tatytour](/forum/user/161-tatytour "View tatytour's Profile") [Last Post](/forum/25-install-update/828147-my-hikashop-menu-appears-free#535 "In the configuration of HikaShop, did you put BRL as the main currency ? In the product page when setting the price you need to put a minimum quantity of 0 for the price. Is that the case ?") 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:2141 | [Last Post](/forum/25-install-update/828147-my-hikashop-menu-appears-free#535 "In the configuration of HikaShop, did you put BRL as the main currency ? In the product page when setting the price you need to put a minimum quantity of 0 for the price. Is that the case ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 2 weeks ago | | [](/forum/25-install-update/828146-disappearing-field-in-registration-area) | [Disappearing field in Registration Area...](/forum/25-install-update/828146-disappearing-field-in-registration-area "Hi there, www.acewasabisf.com/index.php?option=com...=4&mailid=13&subid=1 the field STATE lost it's data input field??? :( Help? Emmanuel. P.S.: All I did was move the order of the fields around and pressed Save, and then I think that's when it happened. Tried updating to v1.2.0 of Hikashop and it didn't help. Additionally, the increasePerf function and calls in the 2 files helpers.php and import.php are still present which caused the installation to fail [once I removed those 2 and the function increasePerf { } section, it installed and upgraded to v1.2 just fine.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 2 weeks ago, by [exlemor](/forum/user/119-exlemor "View exlemor's Profile") [Last Post](/forum/25-install-update/828146-disappearing-field-in-registration-area#465 "You don't need to unpublish the states, just the countries. So around 200 entries. You can filter the zones by type by selecting countries on the top right filters of the listing of zones. You can also run the query "UPDATE jos_hikashop_zone SET zone_published=0" in your phpmyadmin to unpublish all the zones at once.") 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:747 | [Last Post](/forum/25-install-update/828146-disappearing-field-in-registration-area#465 "You don't need to unpublish the states, just the countries. So around 200 entries. You can filter the zones by type by selecting countries on the top right filters of the listing of zones. You can also run the query "UPDATE jos_hikashop_zone SET zone_published=0" in your phpmyadmin to unpublish all the zones at once.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 2 weeks ago | | [](/forum/25-install-update/828144-fatal-error-while-installing-hika-shop) | [FATAL ERROR WHILE installing hika shop](/forum/25-install-update/828144-fatal-error-while-installing-hika-shop "* o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o PLUG_INSTALLED o MODULE_INSTALLED o MODULE_INSTALLED o MODULE_INSTALLED Fatal error: Cannot access protected property JAdministrator::$_messageQueue in /home1/xxxxxxx/public_html/XXXXXX/administrator/components/com_hikashop/helpers/update.php on line 92") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 2 weeks ago, by [cigo](/forum/user/154-cigo "View cigo's Profile") [Last Post](/forum/25-install-update/828144-fatal-error-while-installing-hika-shop#446 "So first you should not yet use Joomla 1.6 on a production website. Joomla 1.6 is still a beta. Second, HikaShop is not compatible with Joomla 1.6 yet. If you want to use HikaShop, please use Joomla 1.5.") 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:6581 | [Last Post](/forum/25-install-update/828144-fatal-error-while-installing-hika-shop#446 "So first you should not yet use Joomla 1.6 on a production website. Joomla 1.6 is still a beta. Second, HikaShop is not compatible with Joomla 1.6 yet. If you want to use HikaShop, please use Joomla 1.5.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 2 weeks ago | | [](/forum/25-install-update/828143-backend-comments-selector-bug) | [Backend - Comments selector bug?](/forum/25-install-update/828143-backend-comments-selector-bug "Hi there, In the configuration area for Hikashop Business v1.1.1, if you select the Display Tab, and choose No under Enable comments for products, and press Apply. It says Successfully Saved, BUT if you go back in to that screen it still shows the greyed in chosen choice of jComments? Is this a bug? Cheers, Emmanuel.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 2 weeks ago, by [exlemor](/forum/user/119-exlemor "View exlemor's Profile") [Last Post](/forum/25-install-update/828143-backend-comments-selector-bug#429 "It's fixed on our dev version and will be included in our next version which is to be coming soon.") 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:1278 | [Last Post](/forum/25-install-update/828143-backend-comments-selector-bug#429 "It's fixed on our dev version and will be included in our next version which is to be coming soon.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 2 weeks ago | | [](/forum/25-install-update/828142-dead-link-not-working-link) | [Dead link / not working link?](/forum/25-install-update/828142-dead-link-not-working-link "Hi there, When at this location: www.websitewithhikashopinstalled.com/adm...ashop&ctrl=dashboard Click on Update/About box in the bottom right hand corner area [putting mouse over this points to: www.websitewithhikashopinstalled.com/adm...m_hikashop&ctrl=help and it leads to: controller help not found Just thought you should know. Cheers, Emmanuel Lemor.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 2 weeks ago, by [exlemor](/forum/user/119-exlemor "View exlemor's Profile") [Last Post](/forum/25-install-update/828142-dead-link-not-working-link#396 "Hi, Thank you ! No one reported the problem before. It's already fixed on our development environment and it will be included in next release") 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:844 | [Last Post](/forum/25-install-update/828142-dead-link-not-working-link#396 "Hi, Thank you ! No one reported the problem before. It's already fixed on our development environment and it will be included in next release") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 2 weeks ago | | [](/forum/25-install-update/828141-catchable-fatal-error) | [Catchable fatal error](/forum/25-install-update/828141-catchable-fatal-error "I get this error on the Joomla site after installing and linking Shop menu tab to the Hikari module using Product / Show:") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 16 years 2 weeks ago, by [wendy](/forum/user/151-wendy "View wendy's Profile") [Last Post](/forum/25-install-update/828141-catchable-fatal-error#395 "Hi, We cannot reproduce the problem on our test websites. In order to correct the problem rapidly, would it be possible for you to send us an FTP access to your website and the URL of the page where you have that problem ? Otherwise, we will have to ask you to put traces in that file and test the results for us, etc") 16 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:943 | [Last Post](/forum/25-install-update/828141-catchable-fatal-error#395 "Hi, We cannot reproduce the problem on our test websites. In order to correct the problem rapidly, would it be possible for you to send us an FTP access to your website and the URL of the page where you have that problem ? Otherwise, we will have to ask you to put traces in that file and test the results for us, etc") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 16 years 2 weeks ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.030 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)