[Skip to main content](#vessel-content) Board Categories Install & Update ## # [Install & Update](/forum/25-install-update "View Category 'Install & Update'") 6325 topics | Having an installation or update issue? You will probably find some help here. | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/25-install-update/910467-erreur-a-linstallation-et-class-hikashopjoomlaplugin-not-found) | [Erreur à l'installation et Class "hikashopJoomlaPlugin" not found](/forum/25-install-update/910467-erreur-a-linstallation-et-class-hikashopjoomlaplugin-not-found "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 4.4.14 -- PHP version -- : 8.1.32 Bonjour, Nous avons installé la version 6.4.1 par dessus la version 4.4.0 d'Hikashop. Nous avons eu un message d'erreur à l'installation (cf image jointe). Et lorsqu'on essaie d'aller dans l'admin du composant on a le message : Class "hikashopJoomlaPlugin" not found Merci d'vanace.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [slaricharderie](/forum/user/84047-slaricharderie "View slaricharderie's Profile") [Last Post](/forum/25-install-update/910467-erreur-a-linstallation-et-class-hikashopjoomlaplugin-not-found#371653 "Bonjour, Téléchargez le paquet d'installation d'HikaShop sur notre site et regardez le fichier back/extensions/plg_system_hikashopaffiliate/hikashopaffiliate.php C'est ce fichier qui est copié par HikaShop dans plugins/system/hikashopaffiliate/hikashopaffiliate.php durant les installations et mises à jour d'HikaShop. Vous pourrez voir qu'il n'y a aucune mention de JPlugin dans ce fichier. Donc cette erreur est impossible. Aussi, vous verrez le numéro de version du fichier au début du fichier. Il correspond au numéro de version d'HikaShop. Je vous invite ensuite à vérifier le numéro de version dans le fichier plugins/system/hikashopaffiliate/hikashopaffiliate.php Vous avez surement une ancienne version du fichier. Ce que tout cela indique, c'est que vous avez surement un problème de permissions sur les dossiers des plugins ce qui empêche l'installation / mise à jour d'HikaShop de mettre à jour les fichiers des plugins et donc, vous utilisez d'anciennes versions de ces plugins qui ne sont pas complètement compatible avec Joomla 6. Il va falloir corriger les permissions des dossiers puis installer à nouveau HikaShop pour qu'il puisse mettre à jour les fichiers des plugins. Ensuite, vous n'aurez plus cette erreur.") 6 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:8 Views:381 | [Last Post](/forum/25-install-update/910467-erreur-a-linstallation-et-class-hikashopjoomlaplugin-not-found#371653 "Bonjour, Téléchargez le paquet d'installation d'HikaShop sur notre site et regardez le fichier back/extensions/plg_system_hikashopaffiliate/hikashopaffiliate.php C'est ce fichier qui est copié par HikaShop dans plugins/system/hikashopaffiliate/hikashopaffiliate.php durant les installations et mises à jour d'HikaShop. Vous pourrez voir qu'il n'y a aucune mention de JPlugin dans ce fichier. Donc cette erreur est impossible. Aussi, vous verrez le numéro de version du fichier au début du fichier. Il correspond au numéro de version d'HikaShop. Je vous invite ensuite à vérifier le numéro de version dans le fichier plugins/system/hikashopaffiliate/hikashopaffiliate.php Vous avez surement une ancienne version du fichier. Ce que tout cela indique, c'est que vous avez surement un problème de permissions sur les dossiers des plugins ce qui empêche l'installation / mise à jour d'HikaShop de mettre à jour les fichiers des plugins et donc, vous utilisez d'anciennes versions de ces plugins qui ne sont pas complètement compatible avec Joomla 6. Il va falloir corriger les permissions des dossiers puis installer à nouveau HikaShop pour qu'il puisse mettre à jour les fichiers des plugins. Ensuite, vous n'aurez plus cette erreur.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 2 weeks ago | | [](/forum/25-install-update/910125-import-csv-limit) | [Import CSV limit](/forum/25-install-update/910125-import-csv-limit "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.3.30 -- Browser(s) name and version -- : Opera One(version: 112.0.5197.30) Hi, out import CSV limit is stuck at 2M. Where is this set? I've increase it in cpanel for the php version but it isn't tagging across. We've got a ticket in with our service provided but I wanted to check here is there's a way withing Joomla/Hika to adjust the limit. Thanks, Ian & Stu") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 3 weeks ago, by [smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile") [Last Post](/forum/25-install-update/910125-import-csv-limit#371644 "Hi, this was eventually fixed by the service provider but, not long after, our csv uploads started to time out. It's large but worked without a hitch until recently. We sent you a support request but forgot to put our site in the subject for identification. I'll attached the test file here if I'm able to hide it from anyone else. Further we'll provide the site info and logon/pwd details in a private message once you say if you're willing to take a look. Thanks, Ian and Stu p.s. we're asking this because the service providers took a look and say that it is the Joomla application which is at fault. I doubt this but they've put the ball back in our court. So we need to ask you for some help.") 6 months 2 weeks ago by [smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile") | Replies:2 Views:342 | [Last Post](/forum/25-install-update/910125-import-csv-limit#371644 "Hi, this was eventually fixed by the service provider but, not long after, our csv uploads started to time out. It's large but worked without a hitch until recently. We sent you a support request but forgot to put our site in the subject for identification. I'll attached the test file here if I'm able to hide it from anyone else. Further we'll provide the site info and logon/pwd details in a private message once you say if you're willing to take a look. Thanks, Ian and Stu p.s. we're asking this because the service providers took a look and say that it is the Joomla application which is at fault. I doubt this but they've put the ball back in our court. So we need to ask you for some help.") by [smithshop123](/forum/user/17903-smithshop123 "View smithshop123's Profile") 6 months 2 weeks ago | | [](/forum/25-install-update/910470-joomla-update-6-1) | [Joomla Update 6.1](/forum/25-install-update/910470-joomla-update-6-1 "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 6.1 -- PHP version -- : 8.4 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Error: 0 call to a member function gettype {} on null Hi I installed the Joomla 6.1 update. Since then, emails have stopped sending. Instead, the error message “Error: 0 call to a member function gettype {} on null” appears. Was kann ich tun? Thanks for your help langi") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 2 weeks ago, by [langi](/forum/user/70181-langi "View langi's Profile") [Last Post](/forum/25-install-update/910470-joomla-update-6-1#371643 "Hi Nicolas Now it's correct. Thank you very much!") 6 months 2 weeks ago by [langi](/forum/user/70181-langi "View langi's Profile") | Replies:6 Views:323 | [Last Post](/forum/25-install-update/910470-joomla-update-6-1#371643 "Hi Nicolas Now it's correct. Thank you very much!") by [langi](/forum/user/70181-langi "View langi's Profile") 6 months 2 weeks ago | | [](/forum/25-install-update/910465-updating-to-6-4-1-broke-the-shop) | [Updating to 6.4.1 broke the shop](/forum/25-install-update/910465-updating-to-6-4-1-broke-the-shop "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 6.1.0 -- PHP version -- : 8.4 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : No size selected I just updated one of my shops to Hikashop version 6.4.1, coming from 6.3.0. Technically, the update went well, but after testing an order, it turns out that my shop does not work anymore. This may be due to the set-up I have. For historic reasons, my products have their options setup as custom fields. Reason, years ago, when the shop wat set up, it was not possible to have a variant/characteristic set up without having any of the options selected. With custom fields, this was possible, so I created a custom field for every product I have (Table:Item, Single-dropdown). See a screenhot for a random custom field. Note that I am perfectly aware that this is not the advised set-up, but still, this setup should simply work. Until the update, this always worked perfectly well, but now it does not anymore. When I select a size on the frontend, I get an errormessage as if I did not select a size yet, see the screenshot. If needed, I can grant access tot he dev-site where I tested this, but I presume this can easily be tested on any environment.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [simonkloostra](/forum/user/4870-simonkloostra "View simonkloostra's Profile") [Last Post](/forum/25-install-update/910465-updating-to-6-4-1-broke-the-shop#371610 "Dear Nicolas, yes, that appears to be the issue. Removing the overrides fixes the issue indeed. Thanks!") 6 months 3 weeks ago by [simonkloostra](/forum/user/4870-simonkloostra "View simonkloostra's Profile") | Replies:2 Views:324 | [Last Post](/forum/25-install-update/910465-updating-to-6-4-1-broke-the-shop#371610 "Dear Nicolas, yes, that appears to be the issue. Removing the overrides fixes the issue indeed. Thanks!") by [simonkloostra](/forum/user/4870-simonkloostra "View simonkloostra's Profile") 6 months 3 weeks ago | | [](/forum/25-install-update/910463-new-hikashop-6-4-1-sidebar-menu-on-all-account-subpages) | [New HikaShop 6.4.1 Sidebar Menu on All Account Subpages](/forum/25-install-update/910463-new-hikashop-6-4-1-sidebar-menu-on-all-account-subpages "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.5 Per the release notes on HikaShop 6.4.1 there’s a new sidebar menu that’s been added to all account subpages with links to orders, addresses, carts, wishlists, downloads, and affiliate. This sidebar menu now appears on my Cart Display menu item and clutters up the page significantly with a bunch of options that I don’t need. How can I remove this new sidebar menu from the Cart Display menu item? I’d rather just remove this sidebar menu as opposed to disabling each individual plugin associated with each menu item, just in case I need those plugins later.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [jimmoeller](/forum/user/29710-jimmoeller "View jimmoeller's Profile") [Last Post](/forum/25-install-update/910463-new-hikashop-6-4-1-sidebar-menu-on-all-account-subpages#371607 "Hello, Thanks for reporting this. You are right that the sidebar should only appear on account subpages, not on a standalone "Cart display" menu item. The gate that hides the sidebar on the top-level "Order listing" and "Address listing" menu items was missing on the cart show, cart listing and affiliate program views when the sidebar was extended to those pages in 6.4.1. That is a regression on our side, not intended behaviour. The fix is now in the 6.4.1 branch. Please download the latest 6.4.1 build from your member area on our website and install it over your current installation. After the update a standalone "Cart display", "Cart listing" or "Affiliate program" menu item will render without the sidebar, while the corresponding pages reached from the customer account cpanel will keep the sidebar as before.") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:290 | [Last Post](/forum/25-install-update/910463-new-hikashop-6-4-1-sidebar-menu-on-all-account-subpages#371607 "Hello, Thanks for reporting this. You are right that the sidebar should only appear on account subpages, not on a standalone "Cart display" menu item. The gate that hides the sidebar on the top-level "Order listing" and "Address listing" menu items was missing on the cart show, cart listing and affiliate program views when the sidebar was extended to those pages in 6.4.1. That is a regression on our side, not intended behaviour. The fix is now in the 6.4.1 branch. Please download the latest 6.4.1 build from your member area on our website and install it over your current installation. After the update a standalone "Cart display", "Cart listing" or "Affiliate program" menu item will render without the sidebar, while the corresponding pages reached from the customer account cpanel will keep the sidebar as before.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [](/forum/25-install-update/910459-authorize-net-sim-error) | [Authorize.net SIM Error](/forum/25-install-update/910459-authorize-net-sim-error "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 6.1.0 -- PHP version -- : 8.4 -- Browser(s) name and version -- : Firefox 149.0.2 -- Error-message(debug-mod must be tuned on) -- : The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card. This transaction has been approved. It is advisable for you to contact the merchant to verify that you will receive the product or service. All of a sudden, I am having issues with the Authorize.net SIM. Customers are getting the "The reporting of this transaction to the Merchant has timed out..." error once they have successfully made their payment. It indicates that the merchant was sent an email about the error, but we have received no such emails. * The order is properly created and the order creation email sent out to the customer and admin, reflecting "Awaiting Payment". * The authorization transaction shows as successful in the Authorize.net console. * The order shows appropriately as "Payment Confirmed" in the HikaShop admin console. * The "Payment Confirmed" order status notification email is not sent out to the customer or admin. We have not made any changes on the Authorize.net side. The site was recently upgraded from Joomla 6.0.4 to 6.1.0. I have checked the email overrides and have pretty much removed all customizations, except for a minor order title change. Even after that, the problem persists. I purchased the Authorize.net JS plugin, but that has its own issues, which I reported is a separate forum post. So, right now I do not have a fully working credit card payment plugin.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") [Last Post](/forum/25-install-update/910459-authorize-net-sim-error#371602 "Hi, These messages would indicate that you're using an old version of the hcaptcha plugin: www.hikashop.com/marketplace/product/157...n-with-hcaptcha.html I would recommend updating it.") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:408 | [Last Post](/forum/25-install-update/910459-authorize-net-sim-error#371602 "Hi, These messages would indicate that you're using an old version of the hcaptcha plugin: www.hikashop.com/marketplace/product/157...n-with-hcaptcha.html I would recommend updating it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [](/forum/25-install-update/910461-question-replying-to-checkout-as-guest-while-having-an-account) | [Question & Replying to Checkout as guest while having an account](/forum/25-install-update/910461-question-replying-to-checkout-as-guest-while-having-an-account "-- HikaShop version -- : 6.4.1 -- Joomla version -- : 5.4.5 I was attempting to reply to the forum thread entitled "Checkout as guest while having an account" www.hikashop.com/forum/checkout/909820-c...ving-an-account.html However as a new user in the forum, it won't allow me to reply without first submitting my own new topic. I would like to know if there was any further resolution on the issue of guest checkout of a user that is also a registered user. I agree with both respondents of the thread referenced above. On my site I would like everyone (including registered users) to have the frictionless option to check out as a guest. Less friction on check out is proven to increase sales, particularly of digital download items. But I also need to be able to offer registered user services as well. Registered users in my case is handled by Community Builder. It seems to me that the hard coding of this isn’t needed or at least should be made optional. Has this issue changed since the posts referenced above were made?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [jimmoeller](/forum/user/29710-jimmoeller "View jimmoeller's Profile") [Last Post](/forum/25-install-update/910461-question-replying-to-checkout-as-guest-while-having-an-account#371595 "Hi, It hasn't changed. Allowing for this without a profound change in HikaShop would be a problem security-wise on your website as anyone with the email address of a registered user would be to access the data of the user. However, I've taken a fresh look into it following your message, and I think I have a good lead to handle this with the next version of HikaShop.") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:242 | [Last Post](/forum/25-install-update/910461-question-replying-to-checkout-as-guest-while-having-an-account#371595 "Hi, It hasn't changed. Allowing for this without a profound change in HikaShop would be a problem security-wise on your website as anyone with the email address of a registered user would be to access the data of the user. However, I've taken a fresh look into it following your message, and I think I have a good lead to handle this with the next version of HikaShop.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [](/forum/25-install-update/878694-calendar-date-selection) | [Calendar Date Selection](/forum/25-install-update/878694-calendar-date-selection "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.12 -- Browser(s) name and version -- : any What is the simplest way to get a calendar working with shopping cart? I am wanting to use the shopping cart for a bike rental shop. The customer will need to see a calendar with availability dates. Can I easily integrate a calendar to the checkout process?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [angelaallen](/forum/user/38331-angelaallen "View angelaallen's Profile") [Last Post](/forum/25-install-update/878694-calendar-date-selection#371548 "Hi, For anyone reading this: Date selection is possible in HikaShop since a while back. We've also developed a booking plugin for HikaShop which allows for this and it has just been released: www.hikashop.com/marketplace/product/305-booking.html") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:2 Views:1167 | [Last Post](/forum/25-install-update/878694-calendar-date-selection#371548 "Hi, For anyone reading this: Date selection is possible in HikaShop since a while back. We've also developed a booking plugin for HikaShop which allows for this and it has just been released: www.hikashop.com/marketplace/product/305-booking.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [](/forum/25-install-update/910453-change-prices-on-site) | [Change Prices on site](/forum/25-install-update/910453-change-prices-on-site "-- HikaShop version -- : 6.4.0 -- PHP version -- : 8.3 Hi, Struggling to find a way to change the prices on site. We have lots of. variants Have been using this in mass actions but it no longer works? want to increase prices by 2% thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") [Last Post](/forum/25-install-update/910453-change-prices-on-site#371532 "Hi, Yes, an action will be easier. Go to the products listing in your backend. Click on the category on the left explorer. Set the filters on the top right corner to all sub categories, and to display only variants. Then, increase the number of elements per page. Then, use the global checkbox to select all the variants on the page, and click on the actions button. In the popup set the action to update the price and it will do what you want. Then, reproduce for each page. With 500 elements per page, it should be quick. Also, you could create a mass action and enable its "actions as a button" so that would add a button to run the actions of the mass action on the selected elements. That way, you don't have to reconfigure the action for each page and you can potentially reuse the button in the future.") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:305 | [Last Post](/forum/25-install-update/910453-change-prices-on-site#371532 "Hi, Yes, an action will be easier. Go to the products listing in your backend. Click on the category on the left explorer. Set the filters on the top right corner to all sub categories, and to display only variants. Then, increase the number of elements per page. Then, use the global checkbox to select all the variants on the page, and click on the actions button. In the popup set the action to update the price and it will do what you want. Then, reproduce for each page. With 500 elements per page, it should be quick. Also, you could create a mass action and enable its "actions as a button" so that would add a button to run the actions of the mass action on the selected elements. That way, you don't have to reconfigure the action for each page and you can potentially reuse the button in the future.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [](/forum/25-install-update/910449-quantity-selector) | [Quantity selector](/forum/25-install-update/910449-quantity-selector "Hi Nicolas, For the past few days I’ve noticed the following: on a product page, if you select a variant and set the quantity to 2 or more to add to the cart, then switch to another variant using the selector, the quantity field does not reset back to 1. Instead, it keeps the previously selected quantity by default.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 3 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910449-quantity-selector#371510 "Hi, This behavior is intentional. This is an improvement we've made with the latest version of HikaShop where the JavaScript that swaps the variant content now saves the quantity value before the swap and restores it right after, so the quantity stays on whatever the customer had typed. We think that is the better default - if a customer has typed "2" and then picks a different size or color, forcing them to re-enter "2" every time adds unnecessary friction, and it is easy for them to miss the reset and end up ordering only one item. If, in your specific case, you really want the quantity to reset to 1 on every variant change, you can add the following JavaScript snippet to your Joomla template (or to a custom module with JS output): It hooks into the "hkContentChanged" event that is fired right after the variant swap and sets the main quantity field back to 1.") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:248 | [Last Post](/forum/25-install-update/910449-quantity-selector#371510 "Hi, This behavior is intentional. This is an improvement we've made with the latest version of HikaShop where the JavaScript that swaps the variant content now saves the quantity value before the swap and restores it right after, so the quantity stays on whatever the customer had typed. We think that is the better default - if a customer has typed "2" and then picks a different size or color, forcing them to re-enter "2" every time adds unnecessary friction, and it is easy for them to miss the reset and end up ordering only one item. If, in your specific case, you really want the quantity to reset to 1 on every variant change, you can add the following JavaScript snippet to your Joomla template (or to a custom module with JS output): It hooks into the "hkContentChanged" event that is fired right after the variant swap and sets the main quantity field back to 1.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [](/forum/25-install-update/910416-new-orders-not-taking-the-price-of-the-variant) | [New orders not taking the price of the 'variant'](/forum/25-install-update/910416-new-orders-not-taking-the-price-of-the-variant "-- url of the page with the problem -- : www.scramble.nl -- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.3 -- Browser(s) name and version -- : Edge 146.0.3856.84 I recently updated from HS 6.3.0 to 6.4.0. Since then our products don't show their correct price. We work with variants in most of our products. When you select one variant the price in the cart only shows the 'default' price of the product. In the backend everything seems perfectly fine. Both the characteristisks as the variants in each product are all there. Any thoughts?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 1 week ago, by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") [Last Post](/forum/25-install-update/910416-new-orders-not-taking-the-price-of-the-variant#371486 "This was it. Thanks.") 6 months 4 weeks ago by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") | Replies:2 Views:317 | [Last Post](/forum/25-install-update/910416-new-orders-not-taking-the-price-of-the-variant#371486 "This was it. Thanks.") by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") 6 months 4 weeks ago | | [](/forum/25-install-update/910439-best-way-to-update-seo-fields-on-existing-hikashop-products) | [Best way to update SEO fields on existing HikaShop products?](/forum/25-install-update/910439-best-way-to-update-seo-fields-on-existing-hikashop-products "Hi Nicolas, We are considering a semi-automated SEO workflow for selected HikaShop products and would like to know the safest technical approach. The idea would be: 1. Export a small set of existing products. 2. Process and prepare approved SEO/content changes externally. 3. Re-import or update only specific fields for those same products. Main questions: * What is the best option for this workflow: CSV import/export, Mass Actions, API/MCP, or a combination? * Can we export only a selected set of products instead of the full catalog? * Can we update only specific fields of existing products without affecting the rest of the product data? * Which stable identifier do you recommend for matching existing products during updates: `product_id`, `product_code`, alias, or something else? * Are there any important limitations or risks with variants in this kind of export/update workflow? * If API/MCP is available, is it stable enough for controlled updates of SEO/content fields on existing products? The fields we are mainly interested in are: * product name * meta title * meta description * main product description/content We plan to test this first on a staging site and only apply approved changes manually or semi-automatically afterward. From your experience, where would you recommend we start? Thanks.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 1 day ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910439-best-way-to-update-seo-fields-on-existing-hikashop-products#371464 "Thanks so much!!") 7 months 1 day ago by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") | Replies:2 Views:296 | [Last Post](/forum/25-install-update/910439-best-way-to-update-seo-fields-on-existing-hikashop-products#371464 "Thanks so much!!") by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") 7 months 1 day ago | | [](/forum/25-install-update/910434-no-payment-methods-found-where-how-to-change-this-message) | [No Payment methods found - where / how to change this message](/forum/25-install-update/910434-no-payment-methods-found-where-how-to-change-this-message "-- url of the page with the problem -- : safka.co.nz/index.php/cart/checkout/cid-4.html -- HikaShop version -- : 5.1.15 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : n/a I want to modify the error message when "No Payments methods found" to "No Payments methods found - ensure minimum order is more than $25." I checked the language overwrites in Joomla - but can not locate it there. Where is this message located? so I can edit it. Thanks Henk") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 4 days ago, by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") [Last Post](/forum/25-install-update/910434-no-payment-methods-found-where-how-to-change-this-message#371421 "Hi, Issue resolved - found the hikashop "language" overwrites in hikashop configuration settings. Thanks") 7 months 4 days ago by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") | Replies:1 Views:308 | [Last Post](/forum/25-install-update/910434-no-payment-methods-found-where-how-to-change-this-message#371421 "Hi, Issue resolved - found the hikashop "language" overwrites in hikashop configuration settings. Thanks") by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") 7 months 4 days ago | | [](/forum/25-install-update/910429-automatic-deletion-of-canceled-orders) | [Automatic deletion of canceled orders](/forum/25-install-update/910429-automatic-deletion-of-canceled-orders "Is there a way that if an order is canceled for more than x days (for example 8 days) it is automatically deleted from the system?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 5 days ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910429-automatic-deletion-of-canceled-orders#371400 "Hi, There's no option for that. You might be able to cook up something with a mass action with a every hour trigger, filters on the order_status and on the order_modified, and an action delete the elements. However, I would recommend against it for 2 reasons: - usually it's good practice to keep the orders in the system for accounting, especially if you get a control on your system so that you can prove you didn't game the system by deleting paid orders in order to not pay the taxes on them. - if you make a mistake when setting this up, or if there is some kind of bug down the line, you might be deleting orders you didn't want to delete.") 7 months 5 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:288 | [Last Post](/forum/25-install-update/910429-automatic-deletion-of-canceled-orders#371400 "Hi, There's no option for that. You might be able to cook up something with a mass action with a every hour trigger, filters on the order_status and on the order_modified, and an action delete the elements. However, I would recommend against it for 2 reasons: - usually it's good practice to keep the orders in the system for accounting, especially if you get a control on your system so that you can prove you didn't game the system by deleting paid orders in order to not pay the taxes on them. - if you make a mistake when setting this up, or if there is some kind of bug down the line, you might be deleting orders you didn't want to delete.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 months 5 days ago | | [](/forum/25-install-update/910424-hikashop-google-meta-products-feed-plugin) | [Hikashop Google / Meta Products feed Plugin](/forum/25-install-update/910424-hikashop-google-meta-products-feed-plugin "Hi Nicolas, I’m reviewing the configuration of the HikaShop Google / Meta Products feed Plugin and I’m unsure what the best setup is for the description field in the Google Merchant Center feed. On our website we don’t use a “Read more” separator in product descriptions, so we don’t really have a true “short description”. Our current settings are: • Short Description: enabled (Yes) • Description source: Meta description • Message if no description: “No description” My questions: 1. Given that we don’t use “Read more”, does it make sense to keep Short Description enabled, or is it effectively irrelevant? 2. If we select Meta description, does the plugin take the meta description from the parent product or from each variant (when variants are exported using item_group_id)? 3. Do you recommend leaving Message if no description empty (so nothing is exported) instead of sending a fixed string like “No description”? 4. For Merchant/Shopping performance, what is usually better: using the Meta description or the full product description, considering we don’t have “Read more”? If you can suggest the recommended configuration for our case (no read more + variants), I’ll apply it and regenerate the feed. Thanks!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 1 week ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910424-hikashop-google-meta-products-feed-plugin#371375 "Hi, Here are the answers to your questions: 1. Short Description setting: When "Short Description" is enabled (set to Yes), the plugin uses the text before the "Read more" separator in the product description. Since you don't use "Read more", this setting will simply use the full product description as-is (there's nothing to split). So it's effectively irrelevant in your case. You can leave it enabled without any issue, or turn it off - the result will be the same since there is no "Read more" separator to split on. 2. Meta description with variants: When variants are exported with `item_group_id`, the plugin merges the variant data with the parent product data. If a variant doesn't have its own meta description, it inherits the parent product's meta description. If a variant has its own meta description set, that one will be used instead. So it works as expected: variant-specific when available, parent as fallback. 3. Message if no description: Google Merchant Center requires a description for each product. If you leave the message empty and a product has no description and no meta description, the product will be exported with a generic "No description" text (hardcoded fallback at the end). It is better to leave the field empty and make sure all your products have either a description or a meta description. A fixed string like "No description" could cause issues with Google as it's not a real product description. 4. Meta description vs full description: For Google Merchant/Shopping, the meta description is generally better because it is concise and written specifically for search engines. The full product description can contain HTML formatting, long text, and information not relevant for a shopping feed. Google recommends descriptions between 150 and 5000 characters. Since you don't use "Read more", the full description might be very long. The meta description is usually the best choice for the feed. Recommended configuration for your case: - Short Description: does not matter (No or Yes, same result without "Read more") - Description source: Meta description - Message if no description: leave empty, and make sure all products have a meta description") 7 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:439 | [Last Post](/forum/25-install-update/910424-hikashop-google-meta-products-feed-plugin#371375 "Hi, Here are the answers to your questions: 1. Short Description setting: When "Short Description" is enabled (set to Yes), the plugin uses the text before the "Read more" separator in the product description. Since you don't use "Read more", this setting will simply use the full product description as-is (there's nothing to split). So it's effectively irrelevant in your case. You can leave it enabled without any issue, or turn it off - the result will be the same since there is no "Read more" separator to split on. 2. Meta description with variants: When variants are exported with `item_group_id`, the plugin merges the variant data with the parent product data. If a variant doesn't have its own meta description, it inherits the parent product's meta description. If a variant has its own meta description set, that one will be used instead. So it works as expected: variant-specific when available, parent as fallback. 3. Message if no description: Google Merchant Center requires a description for each product. If you leave the message empty and a product has no description and no meta description, the product will be exported with a generic "No description" text (hardcoded fallback at the end). It is better to leave the field empty and make sure all your products have either a description or a meta description. A fixed string like "No description" could cause issues with Google as it's not a real product description. 4. Meta description vs full description: For Google Merchant/Shopping, the meta description is generally better because it is concise and written specifically for search engines. The full product description can contain HTML formatting, long text, and information not relevant for a shopping feed. Google recommends descriptions between 150 and 5000 characters. Since you don't use "Read more", the full description might be very long. The meta description is usually the best choice for the feed. Recommended configuration for your case: - Short Description: does not matter (No or Yes, same result without "Read more") - Description source: Meta description - Message if no description: leave empty, and make sure all products have a meta description") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 months 1 week ago | | [](/forum/25-install-update/910282-hikashop-out-of-stock-notification-plugin) | [HikaShop Out of stock notification Plugin](/forum/25-install-update/910282-hikashop-out-of-stock-notification-plugin "Hi Nicolas. I would like to ask whether you have considered adding the possibility to customize the **HikaShop Out of Stock Notification plugin** so that each product (SKU) can have its own notification threshold. In practice, different products require different minimum stock levels. Therefore, having a **per-product stock threshold** would allow the plugin to trigger notifications more accurately depending on each item. Is this something you are planning to implement or that could be considered in future updates? Thank you in advance.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 1 week ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910282-hikashop-out-of-stock-notification-plugin#371196 "Hi, This is already possible. in the threshold setting of the plugin, enter the column name of a custom field of the table "product" and then the plugin will use the threshold value in that custom field in each product.") 7 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:325 | [Last Post](/forum/25-install-update/910282-hikashop-out-of-stock-notification-plugin#371196 "Hi, This is already possible. in the threshold setting of the plugin, enter the column name of a custom field of the table "product" and then the plugin will use the threshold value in that custom field in each product.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 months 1 week ago | | [](/forum/25-install-update/910130-plugin-paypal) | [Plugin Paypal](/forum/25-install-update/910130-plugin-paypal "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.5 -- Browser(s) name and version -- : Version 145.0.7632.109 Bonjour, Je lis sur une documentation (qui date de 2016) que, pour installer le plugin Paypal avec Hikashop, il faut choisir le plugin appelé "HIKASHOP PAyPAL PAyEMENT PLUGIN". Or, en choisissant ce plugin, j'ai un message d'alerte qui est le suivant : Je suppose que je dois respecter cet avertissement. Merci de vos conseils Cordialement") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 weeks ago, by [clamy](/forum/user/74311-clamy "View clamy's Profile") [Last Post](/forum/25-install-update/910130-plugin-paypal?start=20#371101 "Bonjour, Content que le bouton PayPal fonctionne maintenant. Pour le problème de stock qui ne diminue pas après l'achat, cela dépend de la configuration des statuts de commande dans HikaShop. Le stock est diminué lorsque la commande atteint un statut marqué comme "Facture" dans la page Système > Statuts de commande. Vérifiez les points suivants : 1. Allez dans le menu HikaShop Système > Statuts de commande. Dans la colonne "Facture", vérifiez que les statuts "confirmée" et "expédiée" sont bien cochés. C'est ce qui détermine quand le stock est diminué. 2. Dans la configuration de votre méthode de paiement PayPal Checkout, vérifiez le paramètre "Statut vérifié". Il devrait être réglé sur "confirmée" pour que la commande passe bien à un statut qui déclenche la diminution du stock après le paiement. 3. Vérifiez également le statut de la commande concernée. Si elle reste au statut "créée" au lieu de passer à "confirmée" après le paiement, le stock ne sera pas diminué.") 7 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") - [1](/forum/25-install-update/910130-plugin-paypal?start=0 "Page:1") - [2](/forum/25-install-update/910130-plugin-paypal?start=20 "Page:2") | Replies:24 Views:1106 | [Last Post](/forum/25-install-update/910130-plugin-paypal?start=20#371101 "Bonjour, Content que le bouton PayPal fonctionne maintenant. Pour le problème de stock qui ne diminue pas après l'achat, cela dépend de la configuration des statuts de commande dans HikaShop. Le stock est diminué lorsque la commande atteint un statut marqué comme "Facture" dans la page Système > Statuts de commande. Vérifiez les points suivants : 1. Allez dans le menu HikaShop Système > Statuts de commande. Dans la colonne "Facture", vérifiez que les statuts "confirmée" et "expédiée" sont bien cochés. C'est ce qui détermine quand le stock est diminué. 2. Dans la configuration de votre méthode de paiement PayPal Checkout, vérifiez le paramètre "Statut vérifié". Il devrait être réglé sur "confirmée" pour que la commande passe bien à un statut qui déclenche la diminution du stock après le paiement. 3. Vérifiez également le statut de la commande concernée. Si elle reste au statut "créée" au lieu de passer à "confirmée" après le paiement, le stock ne sera pas diminué.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 months 1 week ago | | [](/forum/25-install-update/910206-authorize-net-invalid-notification) | [Authorize.net - Invalid Notification](/forum/25-install-update/910206-authorize-net-invalid-notification "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 148.0.2 -- Error-message(debug-mod must be tuned on) -- : Invalid notification On occasion we have a credit card transaction that is authorized via Authorize.net SIM, but shows up as declined in the backend. For the most recent case of this, the customer reported that they got an "Invalid notification" error when they made the payment. We were on Business 6.1.0 at the time and have just upgraded to 6.4.0. Maybe that issue has been corrected since 6.1.0, but I wanted to report the issue just in case it hasn't. We've seen this issue for some time with the Authorize.net SIM, but the vast majority of transactions don't have this issue.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 2 weeks ago, by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") [Last Post](/forum/25-install-update/910206-authorize-net-invalid-notification#371083 "The plugin is included in HikaShop. So it will be updated automatically when you update HikaShop.") 7 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:398 | [Last Post](/forum/25-install-update/910206-authorize-net-invalid-notification#371083 "The plugin is included in HikaShop. So it will be updated automatically when you update HikaShop.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 months 1 week ago | | [](/forum/25-install-update/910217-quantity-based-pricing-combined-with-variants) | [Quantity Based Pricing combined with Variants](/forum/25-install-update/910217-quantity-based-pricing-combined-with-variants "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4 Hi, I am trying to set up differently priced product variants combined with quantity based pricing. I would like to have the following: 1. The variant being selected in a drop down menu 2. Buttons displaying different quantities, the relevant prices as well as the discounts. Upon clicking the buttons the quantity selector automatically updates to the specified quantity. 3. The main price below the product title to update based on the variant and quantity selected. So while I get the two systems to function independently of each other, I don't manage to have them work together. Ie, when I load the page, quantity based pricing works based on the default variant. The price below the heading updates to the correct value as I click the quantity buttons (See Attachment Screenshot a - ). As soon as I select a variant two problems arise: 1. all three prices associated with the different quantities of the selected variant show below the heading and 2. the prices displayed on the quantity buttons do not update. (See Attachment Screenshot b - ) Are there any suggestions on how to get this working? Thanks, Roland") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 2 weeks ago, by [rolandpb](/forum/user/84034-rolandpb "View rolandpb's Profile") [Last Post](/forum/25-install-update/910217-quantity-based-pricing-combined-with-variants#371025 "Hi, This is a view override issue, not a core bug. Two things need to be adjusted in your customization: 1. Multiple prices showing after variant selection: Your code loops over $this->element->prices which, after a variant is selected, contains the prices of all variants. You need to check if a variant is selected and use its prices instead. For example: Or better, listen to the variant selection and rebuild the buttons from the selected variant's prices via JavaScript. 2. Quantity buttons stop working after variant change: When a variant is selected, HikaShop refreshes parts of the page via AJAX, which replaces the DOM elements your event listeners were attached to. You need to re-initialize your click handlers after each variant change by listening to HikaShop's content change event: This event fires each time a variant is selected and the page content is updated.") 7 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:412 | [Last Post](/forum/25-install-update/910217-quantity-based-pricing-combined-with-variants#371025 "Hi, This is a view override issue, not a core bug. Two things need to be adjusted in your customization: 1. Multiple prices showing after variant selection: Your code loops over $this->element->prices which, after a variant is selected, contains the prices of all variants. You need to check if a variant is selected and use its prices instead. For example: Or better, listen to the variant selection and rebuild the buttons from the selected variant's prices via JavaScript. 2. Quantity buttons stop working after variant change: When a variant is selected, HikaShop refreshes parts of the page via AJAX, which replaces the DOM elements your event listeners were attached to. You need to re-initialize your click handlers after each variant change by listening to HikaShop's content change event: This event fires each time a variant is selected and the page content is updated.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 months 2 weeks ago | | [](/forum/25-install-update/910208-popups-not-popping-up) | [Popups Not Popping Up](/forum/25-install-update/910208-popups-not-popping-up "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2.30 -- Browser(s) name and version -- : Firefox 148.0.2 -- Error-message(debug-mod must be tuned on) -- : None When editing an order, my wife is not able to use any of the popups in the Product List section. She can use the other Edit buttons on the page and will see those popups. If I use my access, I don't see that issue. If I log into her account, I do then see the issue. So, it looks like a user access issue. But both of us are setup as Super Users. I have provided backend access for an other issue (flashing Description section) so you might want to check out this issue as well while you are in there.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 months 2 weeks ago, by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") [Last Post](/forum/25-install-update/910208-popups-not-popping-up#370986 "Thanks for tracking that down. Not sure why that option was enabled. We simply disabled that setting.") 7 months 2 weeks ago by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") | Replies:4 Views:339 | [Last Post](/forum/25-install-update/910208-popups-not-popping-up#370986 "Thanks for tracking that down. Not sure why that option was enabled. We simply disabled that setting.") by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") 7 months 2 weeks ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.057 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)