[Skip to main content](#vessel-content) Board Categories Install & Update ## # [Install & Update](/forum/25-install-update "View Category 'Install & Update'") 6325 topics | Having an installation or update issue? You will probably find some help here. | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/25-install-update/910164-affichage-tableau-de-bord) | [Affichage tableau de bord](/forum/25-install-update/910164-affichage-tableau-de-bord "Bonjour, Désolé de vous solliciter pour ça mais pouvez-vous me rappeler comment dois-je procéder pour afficher mon tableau de bord en plein largeur (voir ci-joint ? Bonne journée,") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 days ago, by [Pierreco](/forum/user/38925-pierreco "View Pierreco's Profile") [Last Post](/forum/25-install-update/910164-affichage-tableau-de-bord#370721 "Bonjour, Le template d'administration Atum de Joomla force un affichage en 2 colonnes pour les modules du tableau de bord. C'est ce qui compresse le module HikaShop. Pour passer en une seule colonne, vous pouvez ajouter du CSS personnalisé dans votre template d'administration. Allez dans Système > Templates du site > Atum > onglet "user.css" (ou creez le fichier media/templates/administrator/atum/css/user.css) et ajoutez : Cela affichera tous les modules du tableau de bord en pleine largeur.") 8 months 2 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:278 | [Last Post](/forum/25-install-update/910164-affichage-tableau-de-bord#370721 "Bonjour, Le template d'administration Atum de Joomla force un affichage en 2 colonnes pour les modules du tableau de bord. C'est ce qui compresse le module HikaShop. Pour passer en une seule colonne, vous pouvez ajouter du CSS personnalisé dans votre template d'administration. Allez dans Système > Templates du site > Atum > onglet "user.css" (ou creez le fichier media/templates/administrator/atum/css/user.css) et ajoutez : Cela affichera tous les modules du tableau de bord en pleine largeur.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 2 days ago | | [](/forum/25-install-update/910157-ship-station-plugin) | [Ship Station Plugin](/forum/25-install-update/910157-ship-station-plugin "-- url of the page with the problem -- : newwavepeptides.co.uk/ -- HikaShop version -- : 6.3.0 Hi, I am using the Ship Station paid for plugin, works really well. I have one issue, I have a product that always shows on the feed to Ship Station as a zero qty. So if I have 3 products that are passed through, it will create 3 lines of this product on the order as zero qty. This product does not show on the order in Hikashop. I spoke to ship station and they said it is the Hikashop plugin as it is passed through on the feed. It is always the same product that shows. Can you help fix this.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 4 days ago, by [spytech](/forum/user/10534-spytech "View spytech's Profile") [Last Post](/forum/25-install-update/910157-ship-station-plugin#370724 "Hi Nicolas, thank you very much, that fixed the issue, all working well now. Also thanks for the custom field fields :)") 8 months 2 days ago by [spytech](/forum/user/10534-spytech "View spytech's Profile") | Replies:2 Views:330 | [Last Post](/forum/25-install-update/910157-ship-station-plugin#370724 "Hi Nicolas, thank you very much, that fixed the issue, all working well now. Also thanks for the custom field fields :)") by [spytech](/forum/user/10534-spytech "View spytech's Profile") 8 months 2 days ago | | [](/forum/25-install-update/910149-issue-with-mass-select-and-changing-status-in-the-back-end) | [Issue with mass select and changing status in the back end](/forum/25-install-update/910149-issue-with-mass-select-and-changing-status-in-the-back-end "-- HikaShop version -- : 6.3 -- Joomla version -- : 5.4 -- PHP version -- : 8.2 Hi, 2 issues on the back end orders page: 1. cannot 'mass select' like we can on all other back end pages? 2. cannot change the 'status' from outside the order? we used to be able to? Guessing the 2 are related as they both in the orders page. Thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 1 week ago, by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") [Last Post](/forum/25-install-update/910149-issue-with-mass-select-and-changing-status-in-the-back-end#370695 "Hi, They answered and the solution was to put my fixed ip into the safe list. Thanks") 8 months 5 days ago by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") | Replies:9 Views:376 | [Last Post](/forum/25-install-update/910149-issue-with-mass-select-and-changing-status-in-the-back-end#370695 "Hi, They answered and the solution was to put my fixed ip into the safe list. Thanks") by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") 8 months 5 days ago | | [](/forum/25-install-update/910154-full-breadcrumbs-vs-current-sef-urls-no-ids-redirect-strategy-if-it-becomes) | [Full breadcrumbs vs current SEF URLs (no IDs) + redirect strategy if it becomes](/forum/25-install-update/910154-full-breadcrumbs-vs-current-sef-urls-no-ids-redirect-strategy-if-it-becomes "Hi Nicolas On our website we currently use clean SEF URLs (no IDs in the path). We would like to display the full breadcrumb on product pages (Home > category > subcategory > product), but we understand that in HikaShop this may require adding a parameter/identifier to the product URL (related to the category/path), or even changing the URL format. Before changing anything, we need to confirm the following: Is there a way to show full breadcrumbs without changing our current SEF URL format? Specifically: keep the friendly URL path exactly as it is, and if needed, let HikaShop resolve the breadcrumb internally. Regarding the “Simplified breadcrumbs” option: If we disable it to get full breadcrumbs, what exactly changes in the URLs? (does it add a category/path parameter?) Can it generate multiple URLs for the same product (one per category)? If so, what is your official recommendation to avoid duplication issues (canonical URLs, “Force canonical URLs on listings”, etc.)? Worst case, if there is no alternative and this requires changing URLs sitewide (both categories and products): Does HikaShop provide any tool or recommended method to manage 301 redirects in bulk (export/import old URL → new URL mapping, integration with Joomla’s Redirect component, a plugin, etc.)? We are concerned about doing this manually in .htaccess due to the volume. Is there a “simple and safe” approach you recommend (for example, a redirect mapping/table system) that avoids thousands of .htaccess rules? Our goal is: full breadcrumbs + one canonical URL per product + zero SEO loss (no duplication, no unnecessary migrations). Best regards José Ángel Galiano") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 1 week ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910154-full-breadcrumbs-vs-current-sef-urls-no-ids-redirect-strategy-if-it-becomes#370687 "Thanks so much Nicolas!!") 8 months 6 days ago by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") | Replies:8 Views:408 | [Last Post](/forum/25-install-update/910154-full-breadcrumbs-vs-current-sef-urls-no-ids-redirect-strategy-if-it-becomes#370687 "Thanks so much Nicolas!!") by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") 8 months 6 days ago | | [](/forum/25-install-update/910156-missing-pdf-files) | [Missing pdf files](/forum/25-install-update/910156-missing-pdf-files "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.3 -- Browser(s) name and version -- : latest -- Error-message(debug-mod must be tuned on) -- : latest Hello I have the following case. I create a product and put a download pdf file, at the section above the pictures. After saving the product, it can downoad from frontend. The exactly path is for default - media/com_hikashop/upload/safe. There is a .htaccess file in this directory. But for some reasons all of that folder media/com_hikashop/upload/safe is empty, and the links description at every product are broken. What must be the reason for disapearing of the files from that folder. How can I restore it. I search the name of the file in all web site directory, but there is no such file. I search even in .trash folder but it is empty too. I understand probably too late, because backup from one yaer ago is with empty folder too. My question is how that files are dissapear from that folder, and the links broken.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 1 week ago, by [Taurus76](/forum/user/83312-taurus76 "View Taurus76's Profile") [Last Post](/forum/25-install-update/910156-missing-pdf-files#370672 "Hi, First, check the "Upload secure folder" setting in your HikaShop configuration: www.hikashop.com/support/documentation/5...nfig.html#main_files Your upload folder for the files might just be another one which would explain why it is empty. Now, if the files have been somehow deleted from the upload secure folder of HikaShop, there is nothing you can do in HikaShop to restore them. Supposing you have a backup of your website, you would have to restore them from that backup. Your hosting provider might be able to help you.") 8 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:326 | [Last Post](/forum/25-install-update/910156-missing-pdf-files#370672 "Hi, First, check the "Upload secure folder" setting in your HikaShop configuration: www.hikashop.com/support/documentation/5...nfig.html#main_files Your upload folder for the files might just be another one which would explain why it is empty. Now, if the files have been somehow deleted from the upload secure folder of HikaShop, there is nothing you can do in HikaShop to restore them. Supposing you have a backup of your website, you would have to restore them from that backup. Your hosting provider might be able to help you.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 1 week ago | | [](/forum/25-install-update/910150-hikashop-google-meta-products-feed-plugin) | [HikaShop Google / Meta Products feed plugin](/forum/25-install-update/910150-hikashop-google-meta-products-feed-plugin "Hi Nicolas I’m using the HikaShop Google / Meta Products feed plugin Problem: Google Merchant Center is ingesting some parent products (e.g. a product page like /comprar/bandejas-plateadas) as individual items, but the parent product has no price because the prices are set only on the variants. As a result, Merchant reports “Missing price [price]” for those items. What I need is one of these two behaviors: Option A (preferred): Export only variants/items that have a valid price, and do not export the parent product as a purchasable item. Option B: If the parent must be exported, export it only as a group container (e.g. item_group_id) and ensure only variants carry price, so Merchant does not require price on the parent item. Questions: Which exact plugin setting(s) control whether the feed exports parent products as ? Is there a setting to exclude parent products and export only priced variants/items? Is there a way to automatically skip items with empty/zero price? What is the recommended mapping for Google for variants (SKU / variant code), so Merchant recognizes each variant as a separate item and does not treat the parent as an item? Can the plugin output item_group_id for variants (grouped under the parent), and how to configure it? If you need examples, I can provide: the feed XML an example variant MPN (e.g. 0185R53040) and the corresponding parent product page. Best regards, José Ángel") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 1 week ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910150-hikashop-google-meta-products-feed-plugin#370648 "Hi, Thank you for the detailed feedback. Actually, the plugin already handles most of the scenarios you described. When you enable the "Include variants" option in the plugin configuration, the plugin will: - Remove parent products from the feed entirely - Export each variant as its own item with its own price - Automatically add the <g:item_group_id> tag on each variant, pointing to the parent product, so that Google groups them together So enabling that option should resolve the "Missing price" errors you're seeing in Google Merchant Center. Additionally, products without any price were already skipped from the feed. We've now also added a check to skip products with a price of 0, which will be available in the next version of HikaShop. But normally, prices with the "0" value are deleted when the products are saved in the backend, so this should not normally happen and this is not needed for your direct situation.") 8 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:398 | [Last Post](/forum/25-install-update/910150-hikashop-google-meta-products-feed-plugin#370648 "Hi, Thank you for the detailed feedback. Actually, the plugin already handles most of the scenarios you described. When you enable the "Include variants" option in the plugin configuration, the plugin will: - Remove parent products from the feed entirely - Export each variant as its own item with its own price - Automatically add the tag on each variant, pointing to the parent product, so that Google groups them together So enabling that option should resolve the "Missing price" errors you're seeing in Google Merchant Center. Additionally, products without any price were already skipped from the feed. We've now also added a check to skip products with a price of 0, which will be available in the next version of HikaShop. But normally, prices with the "0" value are deleted when the products are saved in the backend, so this should not normally happen and this is not needed for your direct situation.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 1 week ago | | [](/forum/25-install-update/910146-unit-pricing-base-measure) | [unit\_pricing\_base\_measure](/forum/25-install-update/910146-unit-pricing-base-measure "I’m using the HikaShop Google / Meta Products feed plugin to generate an XML feed for Google Merchant Center. In the plugin settings I can map: • Multipack • Unit pricing measure But I cannot find any option to map the missing attribute: • unit_pricing_base_measure (Google attribute: unit_pricing_base_measure) Could you please confirm: 1. Is unit_pricing_base_measure supported by the plugin? 2. If yes, where can I configure/match it in the plugin settings? 3. If it’s not currently supported, is there a recommended workaround (e.g., mapping a custom product field, adding a custom XML tag via plugin override, or a planned update)? My goal is to set unit pricing correctly for products sold in packs (e.g., unit_pricing_measure = 120 ct, and unit_pricing_base_measure = 1 ct) to avoid Merchant Center warnings and ensure correct display. Thanks in advance for your help. Best regards, José Ángel") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 1 week ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910146-unit-pricing-base-measure#370635 "Thanks Nicolas!!") 8 months 1 week ago by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") | Replies:2 Views:351 | [Last Post](/forum/25-install-update/910146-unit-pricing-base-measure#370635 "Thanks Nicolas!!") by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") 8 months 1 week ago | | [](/forum/25-install-update/910124-white-very-difficult-to-see) | [White very difficult to see](/forum/25-install-update/910124-white-very-difficult-to-see "-- HikaShop version -- : 6.3 -- Joomla version -- : 5.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : chrome Hi, Please see attached. How do I change the colour from white to something that is visible please?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 3 weeks ago, by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") [Last Post](/forum/25-install-update/910124-white-very-difficult-to-see?start=20#370610 "Hi, 1. For the order status dropdown, it's normal: the width is fixed. We decided on the width so that it matches with the width necessary to properly display the default order statuses of HikaShop without taking too much width so that other columns can have their share. Now, if you want to increase its width between your custom order statuses are long, you can add custom CSS code to your backend for it. For example, you could add: to the user.css file of your backend template: magazine.joomla.org/all-issues/february-...the-joomla-dashboard 2. Regarding the width of the weight unit selector for the variant edit form, thanks for your feedback. We'll be changing this with the next version so that it matches with the one on the product edit form. So you just have to wait and update HikaShop next time.") 8 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") - [1](/forum/25-install-update/910124-white-very-difficult-to-see?start=0 "Page:1") - [2](/forum/25-install-update/910124-white-very-difficult-to-see?start=20 "Page:2") | Replies:20 Views:853 | [Last Post](/forum/25-install-update/910124-white-very-difficult-to-see?start=20#370610 "Hi, 1. For the order status dropdown, it's normal: the width is fixed. We decided on the width so that it matches with the width necessary to properly display the default order statuses of HikaShop without taking too much width so that other columns can have their share. Now, if you want to increase its width between your custom order statuses are long, you can add custom CSS code to your backend for it. For example, you could add: to the user.css file of your backend template: magazine.joomla.org/all-issues/february-...the-joomla-dashboard 2. Regarding the width of the weight unit selector for the variant edit form, thanks for your feedback. We'll be changing this with the next version so that it matches with the one on the product edit form. So you just have to wait and update HikaShop next time.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910141-variants-urls-id-in-structured-data---question-triggered-by-shopping-merchant) | [Variants URLs/@id in structured data — question triggered by Shopping/Merchant](/forum/25-install-update/910141-variants-urls-id-in-structured-data---question-triggered-by-shopping-merchant "Hi Nicolas, I’m reaching out with an SEO-oriented question about variants and URLs, triggered by what I’m seeing in Google Shopping / Merchant listings. I have a main product page with variants (numbers 0–9). In the structured data, each variant Offer currently points to a URL built like: index.php?option=com_hikashop&ctrl=product&task=show&cid=...&name=...&Itemid=... In Shopping/Merchant listings, I sometimes see Google treating variants as distinct “items”, and it made me wonder whether my current variant URLs/identifiers in the structured data are ideal, or whether I should provide more stable unique identifiers for each variant. ChatGPT suggested generating a stable, unique identifier/URL per variant in the structured data (for example a distinct @id and/or a distinct url per variant/offer) so Google can better understand each item/variant in the ProductGroup/hasVariant context. Before attempting anything, I want to confirm the safest approach from both a HikaShop and SEO perspective: Is it technically possible/recommended in HikaShop to output a distinct @id and/or distinct URL per variant inside the JSON-LD, without turning variants into separate product pages? Could outputting unique URLs/identifiers per variant create SEO risks such as: multiple URLs being discovered/indexed for essentially the same product (cannibalization) conflicts with canonical tags (main product canonical vs variant URLs) the need for 301 redirects if Google starts indexing variant URLs issues caused by Itemid/menu routing generating different URL paths for the same content If the recommended approach is to avoid unique variant URLs, what’s the best practice in HikaShop for variant structured data (ProductGroup + hasVariant) so Google understands the variants while keeping a single canonical product URL? If it helps, I can paste the current JSON-LD excerpt (ProductGroup + hasVariant array) and my canonical setup. Thanks a lot, José Ángel") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910141-variants-urls-id-in-structured-data---question-triggered-by-shopping-merchant#370607 "Hi, HikaShop will already output distinct URLs per variant inside the JSON-LD, provided you didn't configure a canonical URL in the main product. Also, if you turned on the "Remove categories and products id from URLs" setting, then it's possible that the URL for each variant will be the same as the main product since the distinction between the URLs of a product page and its variants comes from the id. It's indeed a risk. It depends how Google handle that situation. I'm not privy to Google's SEO issue detection so I can't say. This might require some testing or looking around for information because I don't have it.") 8 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:458 | [Last Post](/forum/25-install-update/910141-variants-urls-id-in-structured-data---question-triggered-by-shopping-merchant#370607 "Hi, HikaShop will already output distinct URLs per variant inside the JSON-LD, provided you didn't configure a canonical URL in the main product. Also, if you turned on the "Remove categories and products id from URLs" setting, then it's possible that the URL for each variant will be the same as the main product since the distinction between the URLs of a product page and its variants comes from the id. It's indeed a risk. It depends how Google handle that situation. I'm not privy to Google's SEO issue detection so I can't say. This might require some testing or looking around for information because I don't have it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910142-merchant-center-requires-multipack-attribute---can-hikashop-feed-automat) | [Merchant Center requires “Multipack” attribute — can HikaShop feed automat](/forum/25-install-update/910142-merchant-center-requires-multipack-attribute---can-hikashop-feed-automat "Hi, To generate a Merchant Center feed I’m using this plugin: HikaShop Google / Meta Products Feed Plugin. With it, my product feed is updated automatically, which is great. However, in Merchant Center, many items are flagged as “requires attention” because the “Multipack” attribute is missing. In my case, I have more than 1,800 items, and multipacks vary depending on how many units each pack contains (1, 20, 25, 50, 75, etc.). This information is usually already included in the product description (except for some products sold by weight — those I don’t mind editing manually in Merchant Center). Is there any way in HikaShop (or in this feed plugin) to automatically populate the Multipack attribute based on product data (for example, a custom field, product code, or another rule)? If so, what would be the recommended approach to set it up? Thanks in advance.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910142-merchant-center-requires-multipack-attribute---can-hikashop-feed-automat#370608 "Hi, The HikaShop Google Products feed plugin already supports the multipack attribute. Here is how to set it up: 1. Go to HikaShop > Display > Custom fields and create a new custom field on products (e.g. with column name product_multipack, type text). 2. On each product that is a multipack, set the value of that field to the number of items in the pack (e.g. 6 for a 6-pack). 3. Go to the Google Products plugin configuration (Extensions > Plugins > HikaShop Google Products) and in the Multipack setting, enter the name of your custom field: product_multipack 4. Regenerate your feed. The plugin will then output the <g:multipack> tag with the per-product value in the XML feed. If you don't set a value on a given product, the multipack tag will simply be omitted for that product, which is the correct behavior for single items.") 8 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:460 | [Last Post](/forum/25-install-update/910142-merchant-center-requires-multipack-attribute---can-hikashop-feed-automat#370608 "Hi, The HikaShop Google Products feed plugin already supports the multipack attribute. Here is how to set it up: 1. Go to HikaShop > Display > Custom fields and create a new custom field on products (e.g. with column name product_multipack, type text). 2. On each product that is a multipack, set the value of that field to the number of items in the pack (e.g. 6 for a 6-pack). 3. Go to the Google Products plugin configuration (Extensions > Plugins > HikaShop Google Products) and in the Multipack setting, enter the name of your custom field: product_multipack 4. Regenerate your feed. The plugin will then output the tag with the per-product value in the XML feed. If you don't set a value on a given product, the multipack tag will simply be omitted for that product, which is the correct behavior for single items.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910137-answering-online-query) | [Answering online query](/forum/25-install-update/910137-answering-online-query "-- HikaShop version -- : 6.3 -- Joomla version -- : 5 -- PHP version -- : 8.2 **UPDATE** HAVE BEEN DOING SOME MORE TESTING AND ALL APEARS TO BE OK? IT WAS JUST THAT ONE QUERY? Hi, Got another issue. When trying to answer a question generated from 'contact us for more information' I get an email response of: Your message did not reach some or all of the intended recipients. Subject: Query Sent: 25/02/2026 09:51 The following recipient(s) cannot be reached: 'xxxxxxxx' on 25/02/2026 09:51 name x out 503 Valid RCPT command must precede DATA Using PHP mail, test mail works ok, other system emails are going out ok?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 weeks ago, by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") [Last Post](/forum/25-install-update/910137-answering-online-query#370587 "Hi, The key error is: 503 Valid RCPT command must precede DATA This is an SMTP protocol error meaning the mail server rejected the email because the RCPT TO (recipient) command wasn't properly sent before the DATA command. In other words, the server doesn't know who to deliver to before the message body is being transmitted. Common causes: 1. Invalid or empty recipient email address: The "reply to" address from the contact form query might be malformed or missing, so the SMTP server has no valid recipient. 2. SMTP server authentication/configuration: The Joomla mail settings (Global Configuration > Server > Mail) may be misconfigured: wrong SMTP host, port, or authentication credentials. 3. SMTP server rejecting the sender: Some servers require the sender domain to match the authenticated account, and reject the sequence otherwise. From what you're saying, it seems that the email address of that user is just invalid.") 8 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:344 | [Last Post](/forum/25-install-update/910137-answering-online-query#370587 "Hi, The key error is: 503 Valid RCPT command must precede DATA This is an SMTP protocol error meaning the mail server rejected the email because the RCPT TO (recipient) command wasn't properly sent before the DATA command. In other words, the server doesn't know who to deliver to before the message body is being transmitted. Common causes: 1. Invalid or empty recipient email address: The "reply to" address from the contact form query might be malformed or missing, so the SMTP server has no valid recipient. 2. SMTP server authentication/configuration: The Joomla mail settings (Global Configuration > Server > Mail) may be misconfigured: wrong SMTP host, port, or authentication credentials. 3. SMTP server rejecting the sender: Some servers require the sender domain to match the authenticated account, and reject the sequence otherwise. From what you're saying, it seems that the email address of that user is just invalid.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910135-paypalexpress) | [paypalexpress](/forum/25-install-update/910135-paypalexpress "-- url of the page with the problem -- : www.ubuntushop.biz -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4 -- PHP version -- : 8.4 -- Error-message(debug-mod must be tuned on) -- : paypalexpress does not add payment fee percentage. paypalexpress does not add payment fee percentage. Normal paypal does add payment fee.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 weeks ago, by [duportail](/forum/user/82788-duportail "View duportail's Profile") [Last Post](/forum/25-install-update/910135-paypalexpress#370583 "Ok, Thanks") 8 months 2 weeks ago by [duportail](/forum/user/82788-duportail "View duportail's Profile") | Replies:3 Views:323 | [Last Post](/forum/25-install-update/910135-paypalexpress#370583 "Ok, Thanks") by [duportail](/forum/user/82788-duportail "View duportail's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910081-quantity) | [Quantity](/forum/25-install-update/910081-quantity "Hi Nicolas, I’d like your help with something. On my website, I have many products with only one option (one selector). On those product pages, besides the “Add to cart” button, there is also a quantity box where the customer can increase the quantity (up to the available stock). However, for other products (custom/personalized ones) that have multiple selectors (model, quantity, printing type, etc.), the quantity box does not appear — customers can only click “Add to cart” (quantity cannot be increased on the product page). This has been worrying me for a while, and I’m not sure if it’s something I changed a long time ago and I don’t remember, or if for this type of product (with multiple selectors/variants) HikaShop does not allow adding more than one item at a time. If this is something I changed myself, could you please point me in the right direction (what I might have changed) and whether it can be reverted for some URLs? Thanks.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 months 1 week ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910081-quantity#370579 "sorted:)") 8 months 2 weeks ago by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") | Replies:5 Views:380 | [Last Post](/forum/25-install-update/910081-quantity#370579 "sorted:)") by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910127-error-warning-undefined-property-stdclass-enabled-in-user-php-on-line-1410) | [ERROR : Warning: Undefined property: stdClass::$enabled in user.php on line 1410](/forum/25-install-update/910127-error-warning-undefined-property-stdclass-enabled-in-user-php-on-line-1410 "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.4 -- Browser(s) name and version -- : google chrome -- Error-message(debug-mod must be tuned on) -- : Warning: Undefined property: stdClass::$enabled in ...../public_html/administrator/components/com_hikashop/classes/user.php on line 1410 Hi, After yesterday updated to hikashop bussiness 6.3.0 I got this error: Warning: Undefined property: stdClass::$enabled in ..../public_html/administrator/components/com_hikashop/classes/user.php on line 1410 This appear on checkout second(last) step for login / confirm order page. Need some help how to fix it. Thank you in advance") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 3 weeks ago, by [SEKME](/forum/user/50233-sekme "View SEKME's Profile") [Last Post](/forum/25-install-update/910127-error-warning-undefined-property-stdclass-enabled-in-user-php-on-line-1410#370577 "Looks good. Thank you Nicolas!") 8 months 2 weeks ago by [SEKME](/forum/user/50233-sekme "View SEKME's Profile") | Replies:2 Views:289 | [Last Post](/forum/25-install-update/910127-error-warning-undefined-property-stdclass-enabled-in-user-php-on-line-1410#370577 "Looks good. Thank you Nicolas!") by [SEKME](/forum/user/50233-sekme "View SEKME's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910129-ship-station-plugin) | [Ship Station Plugin](/forum/25-install-update/910129-ship-station-plugin "-- url of the page with the problem -- : newwavepeptides.co.uk Hi, I am using the shipstation plugin and I need to transfer the Royal Mail Safe Place field from my system to Ship Station. I have spoken to them and they say that I will need to speak to you about passing this to a custom field. At the moment your tool passes the Weight to custom field 2, can we map my custom field that holds the Safe Place message to Ship Station Custom Field 1? If this is not currently possible, is it possible to add and how much would it cost? Without this, it makes the integration from clunky because I have to go back in to Hikashop and go through all my orders and find if the customer chose this. Many thanks!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 weeks ago, by [spytech](/forum/user/10534-spytech "View spytech's Profile") [Last Post](/forum/25-install-update/910129-ship-station-plugin#370565 "Hi, That's an interesting idea. I've worked on this and published a new version of the plugin with the capability to choose what to pass to Shipstation in which custom field. That should allow you to do what you want. Please check the update.") 8 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:339 | [Last Post](/forum/25-install-update/910129-ship-station-plugin#370565 "Hi, That's an interesting idea. I've worked on this and published a new version of the plugin with the capability to choose what to pass to Shipstation in which custom field. That should allow you to do what you want. Please check the update.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910133-trouble-with-sending-user-activation-emails) | [trouble with sending user activation emails](/forum/25-install-update/910133-trouble-with-sending-user-activation-emails "-- url of the page with the problem -- : ocallahan.com -- HikaShop version -- : 6.3.0 -- Joomla version -- : 4.4.14 -- PHP version -- : 8.3 -- Browser(s) name and version -- : na -- Error-message(debug-mod must be tuned on) -- : no errors User activation emails for new registrations are not being sent even though it says they were in email history. The new user Hikashop account user is created and appears in Joomla users as not Enabled and Not Activated (both gray X). If I try to send an email to the new user in that state using Joomla's Users Mass email the email never goes through. However if I choose "Send to Blocked Users" then the user gets the email even though they are neither Enabled nor Activated. New user registration is set to Self in Joomla. Joomla email delivery is set to SMTP and works. My store emails worked fine until a month or so ago. I might have had one or two Hikashop updates. So my question is, am I missing some configuration option in either Joomla or Hikashop that might set new users to Enabled but not Activated in order for that initial registration email with the activation link to go out, or is there some setting or hack to make in Hikashop in order to also "Send to Blocked Users" out of Hikashop for that activation email, like Joomla mass mail does? Other suggestions? My Hikashop package is "essential". Thank you.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 weeks ago, by [terryburg](/forum/user/46374-terryburg "View terryburg's Profile") [Last Post](/forum/25-install-update/910133-trouble-with-sending-user-activation-emails#370563 "Check in System-Emails that the Account email is published. Rgds") 8 months 2 weeks ago by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") | Replies:2 Views:360 | [Last Post](/forum/25-install-update/910133-trouble-with-sending-user-activation-emails#370563 "Check in System-Emails that the Account email is published. Rgds") by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910131-total-price-zero) | [Total price zero](/forum/25-install-update/910131-total-price-zero "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 6.0.3 -- PHP version -- : 8.3 my products prices are $100 i have a discount coupn which is also $100 when i use it and my total price converts to zero. all payments methods are gone. that is fine because there is no payment required. but when i click complete order button, page refreshed and i didnt go to after checkout page what should i do when custmoer have a coupon more than his total price ?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 2 weeks ago, by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") [Last Post](/forum/25-install-update/910131-total-price-zero#370559 "Hi, The problem is likely not with the coupon. It could be that you configured your product with a weight but no shipping method is available and thus the checkout doesn't let you proceed. It's hard to tell exactly what the problem is. Could you do some screenshots of the checkout and the checkout workflow ?") 8 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:319 | [Last Post](/forum/25-install-update/910131-total-price-zero#370559 "Hi, The problem is likely not with the coupon. It could be that you configured your product with a weight but no shipping method is available and thus the checkout doesn't let you proceed. It's hard to tell exactly what the problem is. Could you do some screenshots of the checkout and the checkout workflow ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 2 weeks ago | | [](/forum/25-install-update/910126-show-microdata-php---adding-shipping-returns-to-offer-json-ld-chatgpt-recommend) | [show\_microdata.php – Adding shipping/returns to Offer JSON-LD (ChatGPT recommend](/forum/25-install-update/910126-show-microdata-php---adding-shipping-returns-to-offer-json-ld-chatgpt-recommend "Hi Nicolas, I’m working in product structured data. This is generated via this template override: `/templates/cassiopeia/html/com_hikashop/product/show_microdata.php` When I validate a product page with Google’s Rich Results Test, the page is valid, but I consistently get **non-critical Merchant listings warnings under `offers`**: * Missing field `hasMerchantReturnPolicy` (optional) * Missing field `shippingDetails` (optional) A practical approach was suggested to me by ChatGPT to “polish” shipping and returns for Google Merchant listings: implement these fields **server-side** in the Offer JSON-LD that HikaShop outputs (instead of injecting them with JavaScript after load, which doesn’t seem to be reliably picked up by Google’s test). **Goal** Add `hasMerchantReturnPolicy` (and later `shippingDetails`) inside each `Offer` object that HikaShop generates (variants) in `show_microdata.php`, so Google can read it reliably and these warnings disappear. **Return policy requirements / constraints** * Public return policy page: ` www.hermanosgaliano.es/devoluciones ` * General return window: **15 days** * For **personalized products**, returns are **not permitted** (except manufacturing defects; details are on the policy page) * We can detect personalized products by URL/alias containing the substring `personaliz` (plus one specific exception slug) **Proposed implementation (high level)** In `show_microdata.php`, where `$variant_offer` is built (Offer JSON-LD), add something like: * `hasMerchantReturnPolicy`: * `@type: MerchantReturnPolicy` * `applicableCountry: ES` * `merchantReturnLink: www.hermanosgaliano.es/devoluciones ` * `returnPolicyCategory`: * `MerchantReturnNotPermitted` for personalized products * `MerchantReturnFiniteReturnWindow` + `merchantReturnDays: 15` for non-personalized products Then attach it to the offer: `$variant_offer->hasMerchantReturnPolicy = $rp;` **Questions** 1. Is editing/augmenting `show_microdata.php` (override) the recommended/supported way to extend the Offer JSON-LD in HikaShop, or is there a built-in config/hook/plugin mechanism you’d recommend instead? 2. Does the use of `MerchantReturnPolicy` inside `Offer` align with HikaShop’s schema output and Google’s Merchant listings expectations, in your experience? 3. For `shippingDetails`, is there a preferred best-practice approach in HikaShop (global shipping policy vs per-offer `shippingDetails`) that you recommend? If you want, I can paste the exact excerpt from `show_microdata.php` where `$variant_offer` is created, so you can advise the cleanest placement. Thanks a lot, José Ángel") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 3 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910126-show-microdata-php---adding-shipping-returns-to-offer-json-ld-chatgpt-recommend#370536 "Hi, 1. Overriding show_microdata.php is indeed the way to go. 2. You can indeed do it like that. However, as you can read at developers.google.com/search/docs/appear...d-data/return-policy supporting all the cases for us in an interface is complex. A simpler approach is to just configure the return policy in the settings of your merchant account: support.google.com/merchants/answer/1401...8037-3481869007&rd=1 By configuring it in your merchant account, you don't have to create an override of this view file. So, it will be easier to maintain in the long term. This possibility is why we didn't bother with implementing something for this in HikaShop. 3. For shipping details, you can configure the "Shipping" setting of the HikaShop Google Products plugin: www.hikashop.com/support/documentation/8...google-products.html With it, you can provide shipping fees globally or per product and this will be provided to Google via your product feed generated by the Google Products plugin. However, this won't be added to the JSON-LD output by show_microdata.php as this is not supported for now. However, similarly to the return policy, it's also possible to configure your shipping fees directly in your merchant account: support.google.com/merchants/answer/1257...1815-1460720483&rd=1 So that's the approach I would normally recommend.") 8 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:289 | [Last Post](/forum/25-install-update/910126-show-microdata-php---adding-shipping-returns-to-offer-json-ld-chatgpt-recommend#370536 "Hi, 1. Overriding show_microdata.php is indeed the way to go. 2. You can indeed do it like that. However, as you can read at developers.google.com/search/docs/appear...d-data/return-policy supporting all the cases for us in an interface is complex. A simpler approach is to just configure the return policy in the settings of your merchant account: support.google.com/merchants/answer/1401...8037-3481869007&rd=1 By configuring it in your merchant account, you don't have to create an override of this view file. So, it will be easier to maintain in the long term. This possibility is why we didn't bother with implementing something for this in HikaShop. 3. For shipping details, you can configure the "Shipping" setting of the HikaShop Google Products plugin: www.hikashop.com/support/documentation/8...google-products.html With it, you can provide shipping fees globally or per product and this will be provided to Google via your product feed generated by the Google Products plugin. However, this won't be added to the JSON-LD output by show_microdata.php as this is not supported for now. However, similarly to the return policy, it's also possible to configure your shipping fees directly in your merchant account: support.google.com/merchants/answer/1257...1815-1460720483&rd=1 So that's the approach I would normally recommend.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 3 weeks ago | | [](/forum/25-install-update/910122-the-issue-is-related-to-session-storage) | [the issue is related to session storage](/forum/25-install-update/910122-the-issue-is-related-to-session-storage "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.3 -- Browser(s) name and version -- : Version 145.0.3800.58 (Official build) (64-bit) -- Error-message(debug-mod must be tuned on) -- : Exception Exception: Serialization of 'SimpleXMLElement' is not allowed   at /home/shepherdsstream/public_html/libraries/src/Session/Storage/JoomlaStorage.php:146   at serialize()      (/home/shepherdsstream/public_html/libraries/src/Session/Storage/JoomlaStorage.php:146)   at Joomla\CMS\Session\Storage\JoomlaStorage->close()      (/home/shepherdsstream/public_html/libraries/vendor/joomla/session/src/Session.php:557)   at Joomla\Session\Session->close()      (/home/shepherdsstream/public_html/plugins/system/debug/src/Extension/Debug.php:319)   at Joomla\Plugin\System\Debug\Extension\Debug->onAfterRespond()      (/home/shepherdsstream/public_html/libraries/vendor/joomla/event/src/Dispatcher.php:454)   at Joomla\Event\Dispatcher->dispatch()      (/home/shepherdsstream/public_html/libraries/vendor/joomla/application/src/AbstractApplication.php:99)   at Joomla\Application\AbstractApplication->dispatchEvent()      (/home/shepherdsstream/public_html/libraries/src/Application/CMSApplication.php:347)   at Joomla\CMS\Application\CMSApplication->execute()      (/home/shepherdsstream/public_html/includes/app.php:58)   at require_once('/home/shepherdsstream/public_html/includes/app.php')      (/home/shepherdsstream/public_html/index.php:51)       After enabling the Debug system, I reviewed the error log and found that the issue is related to session storage. It appears that this error may be caused by the new feature in the latest version of HikaShop that stores cart items in the session. I also tried removing the HikaShop override files from the template, but this did not resolve the issue. Can you please review and fix this problem in the core files of the component? As a temporary measure, I have disabled the Cart module published in the menu position to prevent the error from affecting other pages.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 months 3 weeks ago, by [ShepherdsStream](/forum/user/82405-shepherdsstream "View ShepherdsStream's Profile") [Last Post](/forum/25-install-update/910122-the-issue-is-related-to-session-storage#370522 "Greetings, you were correct. It was from a custom tax plugin we wrote. Thank you for your help. :oops:") 8 months 3 weeks ago by [ShepherdsStream](/forum/user/82405-shepherdsstream "View ShepherdsStream's Profile") | Replies:2 Views:319 | [Last Post](/forum/25-install-update/910122-the-issue-is-related-to-session-storage#370522 "Greetings, you were correct. It was from a custom tax plugin we wrote. Thank you for your help. :oops:") by [ShepherdsStream](/forum/user/82405-shepherdsstream "View ShepherdsStream's Profile") 8 months 3 weeks ago | | [](/forum/25-install-update/910076-weight-not-showing) | [Weight not showing?](/forum/25-install-update/910076-weight-not-showing "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5.4.2 -- PHP version -- : 8.2 Hi, How do I get the 'weight' to show as a selectable 'column' in orders in the back end? Rgds") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 months 1 week ago, by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") [Last Post](/forum/25-install-update/910076-weight-not-showing#370485 "Hi, I deleted it and then re-installed Hikashop, this fixed it.") 8 months 3 weeks ago by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") | Replies:14 Views:401 | [Last Post](/forum/25-install-update/910076-weight-not-showing#370485 "Hi, I deleted it and then re-installed Hikashop, this fixed it.") by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") 8 months 3 weeks ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.050 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)