[Skip to main content](#vessel-content) Board Categories Install & Update ## # [Install & Update](/forum/25-install-update "View Category 'Install & Update'") 6325 topics | Having an installation or update issue? You will probably find some help here. | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/25-install-update/910031-mailchimp-intergration-query) | [Mailchimp Intergration query](/forum/25-install-update/910031-mailchimp-intergration-query "-- url of the page with the problem -- : shop.conformance.co.uk/ -- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.2 I have downloaded and installed the Mailchimp Integration plugin. All OK and I have set up the integration fine. I presume what now happens is when someone makes an order their email address is automatically added to my mailing list in Mailchimp. What I would like to know is, is there a way for users to agree to being added to the mailing list (via a checkbox perhaps) before they are added to the list. Let me know. Kind Regards Duncan") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 months 4 weeks ago, by [dunxmax](/forum/user/9795-dunxmax "View dunxmax's Profile") [Last Post](/forum/25-install-update/910031-mailchimp-intergration-query#370003 "Hi Nicolas, Thanks for this. I will take a look at this early next week and let you know if all OK. Duncan") 9 months 4 weeks ago by [dunxmax](/forum/user/9795-dunxmax "View dunxmax's Profile") | Replies:2 Views:330 | [Last Post](/forum/25-install-update/910031-mailchimp-intergration-query#370003 "Hi Nicolas, Thanks for this. I will take a look at this early next week and let you know if all OK. Duncan") by [dunxmax](/forum/user/9795-dunxmax "View dunxmax's Profile") 9 months 4 weeks ago | | [](/forum/25-install-update/910022-hikashop-social-plugin-gone) | [Hikashop Social Plugin gone](/forum/25-install-update/910022-hikashop-social-plugin-gone "-- url of the page with the problem -- : www.ubuntushop.biz -- HikaShop version -- : 6.2.0 -- Joomla version -- : 5.4 -- PHP version -- : 8.4 Installed upgrade to hika 6.2.0 but the Hikashop Social Plugin does not show icons on products.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 1 day ago, by [duportail](/forum/user/82788-duportail "View duportail's Profile") [Last Post](/forum/25-install-update/910022-hikashop-social-plugin-gone#369982 "Works ok.") 9 months 4 weeks ago by [duportail](/forum/user/82788-duportail "View duportail's Profile") | Replies:5 Views:297 | [Last Post](/forum/25-install-update/910022-hikashop-social-plugin-gone#369982 "Works ok.") by [duportail](/forum/user/82788-duportail "View duportail's Profile") 9 months 4 weeks ago | | [](/forum/25-install-update/910003-category-description-is-duplicated-multiple-times-after-ajax-refresh-filter-ref) | [Category description is duplicated multiple times after AJAX refresh (filter\_ref](/forum/25-install-update/910003-category-description-is-duplicated-multiple-times-after-ajax-refresh-filter-ref "I am making changes to our website to achieve better positioning. This has led me to Chat GPT detecting a possible "bug" on category pages I have asked him to ask me a technical question so I can pass it on here, and this is what he tells me: ----- Hi, I’m using Joomla + HikaShop and on category pages the category description is duplicated multiple times after dynamic loads (AJAX refresh / infinite scroll / pagination). What I see In view-source: the category description appears only once (so initial HTML is OK). But in the live DOM, after each dynamic load, the description is appended again. The number of nodes grows after each load: document.querySelectorAll('.hikashop_category_description').length (example: it goes from 1 to 5/8/etc. depending on how many AJAX loads happened). Most duplicated descriptions are located inside the AJAX container: .filter_refresh_div Expected behavior Category description should appear only once, not be re-injected during AJAX listing updates. My assumption The AJAX response used to refresh/append the product listing also contains the category description block (.hikashop_category_description / .hikashop_category_description_content), and frontend JS appends it instead of replacing/removing the existing one. How to reproduce (simple) Open any HikaShop category page that uses AJAX refresh / infinite scroll. Scroll / trigger dynamic loading several times. Category description appears repeatedly below the first one. Confirm in console: document.querySelectorAll('.hikashop_category_description').length Question Is there a recommended setting to exclude the category description from AJAX refresh responses, or ensure it’s not duplicated? Is this a known issue with filter_refresh_div / infinite scroll / filter module? If the fix is a template override, which file/hook should be adjusted? Environment (fill in) Joomla: 4.x Browser: Chrome Thanks! -----") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 1 week ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/910003-category-description-is-duplicated-multiple-times-after-ajax-refresh-filter-ref#369894 "Hi, I tried on my end, however, I'm not able to reproduce the issue, with or without the patch. So I can't conclude anything. To be able to publish a patch, we would need to reproduce the issue and confirm the patch works. If you can provide the URL of the page with the issue and a FTP access via our contact form, we can look into it.") 10 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:498 | [Last Post](/forum/25-install-update/910003-category-description-is-duplicated-multiple-times-after-ajax-refresh-filter-ref#369894 "Hi, I tried on my end, however, I'm not able to reproduce the issue, with or without the patch. So I can't conclude anything. To be able to publish a patch, we would need to reproduce the issue and confirm the patch works. If you can provide the URL of the page with the issue and a FTP access via our contact form, we can look into it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 1 week ago | | [](/forum/25-install-update/909999-useless-database-query-in-hikashoppluginsclass-getbyname) | [Useless database query in hikashopPluginsClass::getByName()](/forum/25-install-update/909999-useless-database-query-in-hikashoppluginsclass-getbyname "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.3.0 It's better to use native Joomla plugin helper to get plugin params, it utilizes native Joomla caching of plugins.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 1 week ago, by [Denitz](/forum/user/42054-denitz "View Denitz's Profile") [Last Post](/forum/25-install-update/909999-useless-database-query-in-hikashoppluginsclass-getbyname#369874 "OK, many thanks for explanation, Happy Holidays!") 10 months 1 week ago by [Denitz](/forum/user/42054-denitz "View Denitz's Profile") | Replies:4 Views:424 | [Last Post](/forum/25-install-update/909999-useless-database-query-in-hikashoppluginsclass-getbyname#369874 "OK, many thanks for explanation, Happy Holidays!") by [Denitz](/forum/user/42054-denitz "View Denitz's Profile") 10 months 1 week ago | | [](/forum/25-install-update/909998-missing-index-for-product-alias) | [Missing index for product alias](/forum/25-install-update/909998-missing-index-for-product-alias "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.3 Assuming that routing queries DB for product alias on each product page load, the query during routing doesn't use index: SELECT product_id FROM jos_hikashop_product WHERE product_alias = 'iphone-17-pro' It's important to add index for product_alias column. Same for category_alias in #__hikashop_category table.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 1 week ago, by [Denitz](/forum/user/42054-denitz "View Denitz's Profile") [Last Post](/forum/25-install-update/909998-missing-index-for-product-alias#369862 "Hi, Thank you for your feedback. That sounds like a good idea. We'll be adding this. Note that this applies only if you turn on the "Remove products and categories id in URLs" setting of the HikaShop configuration and that option is deactivated by default. When the id is in the URL, the system doesn't rely on the alias in the URL for the routing and directly uses the id so this query is not run, and it is even more efficient.") 10 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:424 | [Last Post](/forum/25-install-update/909998-missing-index-for-product-alias#369862 "Hi, Thank you for your feedback. That sounds like a good idea. We'll be adding this. Note that this applies only if you turn on the "Remove products and categories id in URLs" setting of the HikaShop configuration and that option is deactivated by default. When the id is in the URL, the system doesn't rely on the alias in the URL for the routing and directly uses the id so this query is not run, and it is even more efficient.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 1 week ago | | [](/forum/25-install-update/909952-hikashop-content-module-format-broken) | [Hikashop Content module format broken](/forum/25-install-update/909952-hikashop-content-module-format-broken "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 6.01 -- PHP version -- : 8.3 -- Browser(s) name and version -- : Chrome,ie,firefox -- Error-message(debug-mod must be tuned on) -- : None shown I set up a new preproduction environment and have an issue when attempting to define\setup a new site module System >> SIte Modules >> Click the Joomla "New+" button >> then select the entry for "Hikashop content module" the page displays as shown in the attachment. Other Hikashop modules (And the non hikashop modules that are present do present a validly formatted page. I have turned error reporting on (maximum) but nothing jumped out. - I have also switched template styles and then reverted back to the default Atum. And of course removed Hikashop install and reinstalled - cleared cache etc Any suggestions on what to look at in troubleshooting this? Many thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 months 6 days ago, by [navarre](/forum/user/52450-navarre "View navarre's Profile") [Last Post](/forum/25-install-update/909952-hikashop-content-module-format-broken#369835 "Many thanks Nicolas I hope you had a great Christmas, and wish you a happy new year.") 10 months 2 weeks ago by [navarre](/forum/user/52450-navarre "View navarre's Profile") | Replies:8 Views:573 | [Last Post](/forum/25-install-update/909952-hikashop-content-module-format-broken#369835 "Many thanks Nicolas I hope you had a great Christmas, and wish you a happy new year.") by [navarre](/forum/user/52450-navarre "View navarre's Profile") 10 months 2 weeks ago | | [](/forum/25-install-update/909987-hika-shop-hika-market-transactional-email-template) | [Hika Shop / Hika Market - Transactional Email Template](/forum/25-install-update/909987-hika-shop-hika-market-transactional-email-template "-- url of the page with the problem -- : www.abierto.uy -- HikaShop version -- : 6.1.1 -- Joomla version -- : 4.4.9 -- PHP version -- : 8.1 -- Browser(s) name and version -- : chrome Good afternoon I want to customize the emails that the system sends for different user interactions. In the list of views in the HikaShop admin panel, I found several template, including those currently used on my site, but I couldn't find how to frame one of those views to use it. For example, for user registration, it seems that user_notification.html.php is used, but I found others like alternative_green.html.php and others. So, if I want to stop using the default view and use the green alternative, how do I do it? Thank you very much!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 3 weeks ago, by [nmacri](/forum/user/82748-nmacri "View nmacri's Profile") [Last Post](/forum/25-install-update/909987-hika-shop-hika-market-transactional-email-template#369804 "Hi, User notification is indeed the email layout used to generate the email sent to the user after registration. You can edit it via the menu System>Emails. When you do, you'll see a "template" setting, where you can select the email template used by the email layout. By default it uses the "default" template which is blue. If you want to use the alternative green template for the user notification email, you can just select it in that "template" setting. One you change the template and save the email once, you can use its "preview" button at the top to get a preview of how it looks.") 10 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:375 | [Last Post](/forum/25-install-update/909987-hika-shop-hika-market-transactional-email-template#369804 "Hi, User notification is indeed the email layout used to generate the email sent to the user after registration. You can edit it via the menu System>Emails. When you do, you'll see a "template" setting, where you can select the email template used by the email layout. By default it uses the "default" template which is blue. If you want to use the alternative green template for the user notification email, you can just select it in that "template" setting. One you change the template and save the email once, you can use its "preview" button at the top to get a preview of how it looks.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 3 weeks ago | | [](/forum/25-install-update/909956-table-session-remplit-a-haute-vitesse) | [table session remplit à haute vitesse](/forum/25-install-update/909956-table-session-remplit-a-haute-vitesse "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4 -- PHP version -- : 8.2.29 Bonjour Sur une site qui fonctionne depuis très longtemps, il apparait un problème pour la 1ère fois alors que le nombre de commande ou de visiteurs n'explosent pas ! La table session est montée à 1,4go ce qui a entraine un blocage du site chez IONOS Peut-être est-ce du à la mise à jour joomla 5.4 ou hikashop c'est pour cela que je fais la demande ici Que faire en pleine période de commande avant Noel? Cordialement") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 months 3 days ago, by [HDcms](/forum/user/50536-hdcms "View HDcms's Profile") [Last Post](/forum/25-install-update/909956-table-session-remplit-a-haute-vitesse#369782 "Bonjour Je l'ai crée car il n'existait pas mais ni dans l'un ni dans l'autre, il n'y a de fichiers crées et pourtant c'est actif la table de session ne bouge plus. Etonnant! Je croise les doigts que cela fonctionne. Bonne journée") 10 months 3 weeks ago by [HDcms](/forum/user/50536-hdcms "View HDcms's Profile") | Replies:10 Views:469 | [Last Post](/forum/25-install-update/909956-table-session-remplit-a-haute-vitesse#369782 "Bonjour Je l'ai crée car il n'existait pas mais ni dans l'un ni dans l'autre, il n'y a de fichiers crées et pourtant c'est actif la table de session ne bouge plus. Etonnant! Je croise les doigts que cela fonctionne. Bonne journée") by [HDcms](/forum/user/50536-hdcms "View HDcms's Profile") 10 months 3 weeks ago | | [](/forum/25-install-update/909980-shipstation-plugin) | [Shipstation Plugin](/forum/25-install-update/909980-shipstation-plugin "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.3.20 -- Browser(s) name and version -- : Edge Version 143.0.3650.96 (Official build) (64-bit) -- Error-message(debug-mod must be tuned on) -- : This is about Shipstation plugin not connecting Greetings, I purchased the Shipsation Plugin and have an account with Shipstation. I loaded the plugin correctly and connected the store. On testing the plugin, when an order is placed on my site it does not send the order to Shipstaion. I have the newest plugin you released; I had my dev check it for me and he said that the URL: " shepherdsstream.com/index.php?option=com...hop&ctrl=shipstation " is missing some text. The url he used to manually send the 2 orders over is: This is what he said. I checked the code and see that the plugin will run the export task if you add following params to the url action=export and username + password are required, and the same with settings in plugin I run this url manually but do not now how the Hikashop call this url the document do not provide this information Please advise. Thank you") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 3 weeks ago, by [ShepherdsStream](/forum/user/82405-shepherdsstream "View ShepherdsStream's Profile") [Last Post](/forum/25-install-update/909980-shipstation-plugin#369779 "Hi, It is not HikaShop calling this URL. It's ShipStation calling this URL, and the plugin will catch the URL and return the orders data. The setup process is presented in details here: www.hikashop.com/support/documentation/3...n-plugin-method.html Reviewing it and your screenshots, I can see that ShipStation changed their interface. Also, you provided a screenshot of the integration popup but only a part of it. The rest of the settings need to be correct for the orders to be taken into account, as per : help.shipstation.com/hc/en-us/articles/3...b0-8a23-0f6ff166e045 This might be the problem. Also, ShipStation will connect to the plugin URL periodically to retreive the orders data, but there might be some delay. Up to a few hours.") 10 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:415 | [Last Post](/forum/25-install-update/909980-shipstation-plugin#369779 "Hi, It is not HikaShop calling this URL. It's ShipStation calling this URL, and the plugin will catch the URL and return the orders data. The setup process is presented in details here: www.hikashop.com/support/documentation/3...n-plugin-method.html Reviewing it and your screenshots, I can see that ShipStation changed their interface. Also, you provided a screenshot of the integration popup but only a part of it. The rest of the settings need to be correct for the orders to be taken into account, as per : help.shipstation.com/hc/en-us/articles/3...b0-8a23-0f6ff166e045 This might be the problem. Also, ShipStation will connect to the plugin URL periodically to retreive the orders data, but there might be some delay. Up to a few hours.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 3 weeks ago | | [](/forum/25-install-update/909978-migration) | [Migration](/forum/25-install-update/909978-migration "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.10 -- Browser(s) name and version -- : chrome Welp I have hit a major issue with my host and need to migrate my entire site and checkout system. Please advice on what I need to do? Thank you") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 3 weeks ago, by [reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile") [Last Post](/forum/25-install-update/909978-migration#369768 "Hi, Well, it depends what you want to do, what is the time frame, etc. Since you're on Joomla 3, the simplest and fastest is, I think : - purchase a new hosting plan with the latest version of PHP - purchase a Joomla template with Joomla 6 compatibility, if your current template is not compatible with Joomla 6. - install Joomla 6 and the template on the new hosting plan. Ideally, you want to use the same table prefix as configured on the old website. - you might want to migrate the Joomla user accounts with a tool: extensions.joomla.org/category/users-import-a-export/ - configure the menus, Joomla articles, modules, etc to reproduce the structure of the old website - if you use other extensions (like plugins from our marketplace place, or payment plugins from third party developers, other extensions not related to HikaShop, etc), install them too and then enable and configure them the same way as on the old website. - migrate the "hikashop" tables from the old database to the new one with PHPMyAdmin. At that point, you might want to put the shop offline on your old website (with the setting in the HikaShop configuration) so that customers can't place new orders while you finish the migration. - install HikaShop on the new website. It should automatically find all your data and settings. - then, configure the menu items and modules for HikaShop on the new website similarly to what you have on your old website. - you should now have something quite similar between the old and new website, and you can update the DNS record to point the domain name to the new website instead of the old one. Doing it like this, you'll be ok for a long time. I would also recommend updating your Joomla version a few months after the release of a new version. That way, you don't have to manage the issues that can popup in the days following new releases, if any, and you can continue to update your hosting plan PHP version to keep the compatibility with Joomla, without having to do a full migration in 10 years because it becomes difficult to update an old Joomla to a recent one (that's your main issue at the moment I suppose: you can't directly update your Joomla to J6 because your current version of PHP is not compatible with it, and you can't update your version of PHP because your Joomla is too old and doesn't support it).") 10 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:532 | [Last Post](/forum/25-install-update/909978-migration#369768 "Hi, Well, it depends what you want to do, what is the time frame, etc. Since you're on Joomla 3, the simplest and fastest is, I think : - purchase a new hosting plan with the latest version of PHP - purchase a Joomla template with Joomla 6 compatibility, if your current template is not compatible with Joomla 6. - install Joomla 6 and the template on the new hosting plan. Ideally, you want to use the same table prefix as configured on the old website. - you might want to migrate the Joomla user accounts with a tool: extensions.joomla.org/category/users-import-a-export/ - configure the menus, Joomla articles, modules, etc to reproduce the structure of the old website - if you use other extensions (like plugins from our marketplace place, or payment plugins from third party developers, other extensions not related to HikaShop, etc), install them too and then enable and configure them the same way as on the old website. - migrate the "hikashop" tables from the old database to the new one with PHPMyAdmin. At that point, you might want to put the shop offline on your old website (with the setting in the HikaShop configuration) so that customers can't place new orders while you finish the migration. - install HikaShop on the new website. It should automatically find all your data and settings. - then, configure the menu items and modules for HikaShop on the new website similarly to what you have on your old website. - you should now have something quite similar between the old and new website, and you can update the DNS record to point the domain name to the new website instead of the old one. Doing it like this, you'll be ok for a long time. I would also recommend updating your Joomla version a few months after the release of a new version. That way, you don't have to manage the issues that can popup in the days following new releases, if any, and you can continue to update your hosting plan PHP version to keep the compatibility with Joomla, without having to do a full migration in 10 years because it becomes difficult to update an old Joomla to a recent one (that's your main issue at the moment I suppose: you can't directly update your Joomla to J6 because your current version of PHP is not compatible with it, and you can't update your version of PHP because your Joomla is too old and doesn't support it).") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 3 weeks ago | | [](/forum/25-install-update/909970-hika-shop-captcha-in-registration-form) | [Hika Shop - Captcha in Registration Form](/forum/25-install-update/909970-hika-shop-captcha-in-registration-form "-- HikaShop version -- : 2.3.8 -- Joomla version -- : 4.4.9 -- PHP version -- : 8.1 -- Browser(s) name and version -- : chrome Good morning I use reCAPTCHA to protect the forms and also the System - HikaShop Captcha integration plugin. In the plugin, I've configured the "Display after = Address" option so that the captcha appears below the address. The seller registration form displays correctly, with the captcha at the end of the form, just before the submit button. However, in the user registration form, it still appears in the middle of the form, just below the password field. What could be the problem? I would like the captcha to appear at the end of both forms, just before the submit button. Can you explain how to do this? Thank you very much!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 3 weeks ago, by [nmacri](/forum/user/82748-nmacri "View nmacri's Profile") [Last Post](/forum/25-install-update/909970-hika-shop-captcha-in-registration-form#369758 "Hi, From what I can see, it seems the user / registration view file has been customized via the menu Display>Views on your website, and the "BOTTOM EXTRA DATA" position has been moved between the user fields and the address fields: i.imgur.com/gqayaSL.png If you look at the code of the default view file, the "BOTTOM EXTRA DATA" is not there: i.imgur.com/ibGg38t.png It's the "MIDDLE EXTRA DATA" which is there instead. So, you want to check that view file and possibly move back the bottom position code where it belongs, before the "REQUIRED FIELDS TEXT" area.") 10 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:417 | [Last Post](/forum/25-install-update/909970-hika-shop-captcha-in-registration-form#369758 "Hi, From what I can see, it seems the user / registration view file has been customized via the menu Display>Views on your website, and the "BOTTOM EXTRA DATA" position has been moved between the user fields and the address fields: i.imgur.com/gqayaSL.png If you look at the code of the default view file, the "BOTTOM EXTRA DATA" is not there: i.imgur.com/ibGg38t.png It's the "MIDDLE EXTRA DATA" which is there instead. So, you want to check that view file and possibly move back the bottom position code where it belongs, before the "REQUIRED FIELDS TEXT" area.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 3 weeks ago | | [](/forum/25-install-update/909969-thumbnail-not-writeable) | [Thumbnail not writeable?](/forum/25-install-update/909969-thumbnail-not-writeable "-- HikaShop version -- : 5.1.5 -- Joomla version -- : 3.10.12 -- PHP version -- : 7.4.33 -- Browser(s) name and version -- : Firefox - all -- Error-message(debug-mod must be tuned on) -- : Error The folder /home/iuqankvg/public_html/media/com_hikashop/upload/thumbnails/250x250f is not writable Get writable error msg as per attachment. All thumbnail folders persmissions are set to 755.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 4 weeks ago, by [hkeyzer](/forum/user/55622-hkeyzer "View hkeyzer's Profile") [Last Post](/forum/25-install-update/909969-thumbnail-not-writeable#369732 "Hi, A permission of 755 might not be enough depending on who the owner is. For example, if you copied the upload folder content from a server to another the linux user owner of the folders and files might be the FTP user you used to connect to the FTP server to upload the files and folders. And your website could use a specific user linked to the web server ( apache / nginx ). In such a case, the users being different, it's not the first number which applied but the second or the third. And a "5" won't be enough to write the folders / files, and thus you can get that error. The solution in such a case is to change the owner of the folders / files so that it is the same as the user used by the web server when processing the pages. That way, it will be able to use the "7" permissions, while preventing other users of the server from writing files / folders. If you''re not familiar with all this, it's probably something you want to check with your hosting provider support.") 10 months 4 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:358 | [Last Post](/forum/25-install-update/909969-thumbnail-not-writeable#369732 "Hi, A permission of 755 might not be enough depending on who the owner is. For example, if you copied the upload folder content from a server to another the linux user owner of the folders and files might be the FTP user you used to connect to the FTP server to upload the files and folders. And your website could use a specific user linked to the web server ( apache / nginx ). In such a case, the users being different, it's not the first number which applied but the second or the third. And a "5" won't be enough to write the folders / files, and thus you can get that error. The solution in such a case is to change the owner of the folders / files so that it is the same as the user used by the web server when processing the pages. That way, it will be able to use the "7" permissions, while preventing other users of the server from writing files / folders. If you''re not familiar with all this, it's probably something you want to check with your hosting provider support.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 4 weeks ago | | [](/forum/25-install-update/909968-cant-add-new-payment-option) | [Can't add new payment option](/forum/25-install-update/909968-cant-add-new-payment-option "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.0 -- Error-message(debug-mod must be tuned on) -- : Compile Error: Array and string offset access syntax with curly braces is no longer supported Hello, I recently got the warning message "Your PayPal payment method is obsolete and will soon be discontinued by PayPal. Please go in the System>Payment methods menu, click on the 'new' button and select the 'HikaShop PayPal Checkout payment plugin' to configure the PayPal Checkout payment method which is now replacing it. Once done and the new PayPal Checkout payment method is available on your website, disable the old PayPal payment method and this error message will disappear." I tried following these guidelines, but got a Joomla error page. I updated HikaShop to the latest version, but the problem persisted. After switching on debugging, I saw that it's a PHP error: Compile Error: Array and string offset access syntax with curly braces is no longer supported The code is: public static function getScriptNameFromUrl ( $url ) { $path = parse_url($url, PHP_URL_PATH); $len = strlen($path); if ( $len == 0 \|\| '/' == $path{$len-1} ) { return ""; } return basename($path); } coming form /homepages/3/d522575378/htdocs/joomla-2014-04-07/plugins/hikashoppayment/platron/PG_Signature.php:17") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 10 months 4 weeks ago, by [EMAS](/forum/user/35079-emas "View EMAS's Profile") [Last Post](/forum/25-install-update/909968-cant-add-new-payment-option#369730 "Thank you for your response, Nicolas. The problem was that I tried to add the new PayPal method, but couldn't do so due to this error. After my manual edit, I could add the new one (and remove the old).") 10 months 4 weeks ago by [EMAS](/forum/user/35079-emas "View EMAS's Profile") | Replies:3 Views:413 | [Last Post](/forum/25-install-update/909968-cant-add-new-payment-option#369730 "Thank you for your response, Nicolas. The problem was that I tried to add the new PayPal method, but couldn't do so due to this error. After my manual edit, I could add the new one (and remove the old).") by [EMAS](/forum/user/35079-emas "View EMAS's Profile") 10 months 4 weeks ago | | [](/forum/25-install-update/909954-pdo-warning) | [PDO warning](/forum/25-install-update/909954-pdo-warning "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.3 -- Error-message(debug-mod must be tuned on) -- : ( ! ) Deprecated: PDO::quote(): Passing null to parameter #1 ($string) of type string is deprecated in \libraries\vendor\joomla\database\src\Mysql\MysqlDriver.php on line 711 Once I create an order in frontend, I see this error: ( ! ) Deprecated: PDO::quote(): Passing null to parameter #1 ($string) of type string is deprecated in \libraries\vendor\joomla\database\src\Mysql\MysqlDriver.php on line 711 The problem is that hikashopOrder_productClass->save() is called, Next, it quotes all data and around line 122 the data can be NULL. NULL can't be passed to $db->quote() This code is better, if you don't save NULLs but empty strings:") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 months 4 days ago, by [Denitz](/forum/user/42054-denitz "View Denitz's Profile") [Last Post](/forum/25-install-update/909954-pdo-warning#369665 "Hi, Thank you for your feedback. I've made a patch for it on our end for the next version of HikaShop.") 11 months 3 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:379 | [Last Post](/forum/25-install-update/909954-pdo-warning#369665 "Hi, Thank you for your feedback. I've made a patch for it on our end for the next version of HikaShop.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 3 days ago | | [](/forum/25-install-update/909884-cannot-view-products-in-store-after-php-8-2-update) | [Cannot View Products in Store after PHP 8.2 update](/forum/25-install-update/909884-cannot-view-products-in-store-after-php-8-2-update "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.0 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Safari and Chrome -- Error-message(debug-mod must be tuned on) -- : Cannot Decode Raw Data on Safari. The page is blank in Chrome browser. When I put it in debug mode, it works! I recently updated to PHP 8.2 from 8.1 and now my shop is not working. You cannot get to the product page. You can see the shop but when you click on a product, either you get nothing in the Chrome browser or you get an error message - cannot decode raw data - in Safari. When I turn on debug mode, the product is visible on the product page. Turn off debug, and you can't see it. When I switched it back to 8.1, you can click on the product page. The problem with 8.1 is that Joomla warns you to update because it will not support 8.1 for much longer. I thank you in advance for helping me with this.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 day ago, by [jackpotwinner](/forum/user/4305-jackpotwinner "View jackpotwinner's Profile") [Last Post](/forum/25-install-update/909884-cannot-view-products-in-store-after-php-8-2-update#369663 "Hi, I didn't change the code of the plugin. I only edited its settings via the Joomla plugins manager, and disabled them. So you can just enable them back if necessary. Regarding the CSS, you can look at the HTML of the debug bar on your website via your browser inspector ( i.imgur.com/VvTiThc.png ) and you'll see I've added the code: .phpdebugbar { display: none; } in the file media/com_hikashop/css/frontend_custom3.css") 11 months 4 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:530 | [Last Post](/forum/25-install-update/909884-cannot-view-products-in-store-after-php-8-2-update#369663 "Hi, I didn't change the code of the plugin. I only edited its settings via the Joomla plugins manager, and disabled them. So you can just enable them back if necessary. Regarding the CSS, you can look at the HTML of the debug bar on your website via your browser inspector ( i.imgur.com/VvTiThc.png ) and you'll see I've added the code: .phpdebugbar { display: none; } in the file media/com_hikashop/css/frontend_custom3.css") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 4 days ago | | [](/forum/25-install-update/909935-new-update-has-moved-columns) | [New update has moved columns?](/forum/25-install-update/909935-new-update-has-moved-columns "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Firefox & Chrome Hi, Since the new update, my columns in the backend, orders has become misaligned?? Se screen dump. Rgds") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 months 1 week ago, by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") [Last Post](/forum/25-install-update/909935-new-update-has-moved-columns#369604 "Hi, Thank you for the access. I was able to understand the issue and made a patch for it on our end. Download again the install package on our website and install it on yours. The problem was similar to the original problem but a bit different. That's why it required a second patch for your case.") 11 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:8 Views:528 | [Last Post](/forum/25-install-update/909935-new-update-has-moved-columns#369604 "Hi, Thank you for the access. I was able to understand the issue and made a patch for it on our end. Download again the install package on our website and install it on yours. The problem was similar to the original problem but a bit different. That's why it required a second patch for your case.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 1 week ago | | [](/forum/25-install-update/909928-with-hikashop-6-1-1-files-are-not-uploaded) | [With HikaShop 6.1.1 files are not uploaded](/forum/25-install-update/909928-with-hikashop-6-1-1-files-are-not-uploaded "I have installed HikaShop version 6.1.1. When a customer tries to upload a file to an AJAX field, the file does not upload. I have rolled back to 6.1.0 to verify this. Please let me know when you have a patch to fix it.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 months 2 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/909928-with-hikashop-6-1-1-files-are-not-uploaded#369544 "Hi, Great. That's what I needed. I was able to reproduce the problem and I made a patch on our end. Download the install package of HikaShop on our website and install it on yours and you'll get the patch.") 11 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:420 | [Last Post](/forum/25-install-update/909928-with-hikashop-6-1-1-files-are-not-uploaded#369544 "Hi, Great. That's what I needed. I was able to reproduce the problem and I made a patch on our end. Download the install package of HikaShop on our website and install it on yours and you'll get the patch.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 2 weeks ago | | [](/forum/25-install-update/909929-bundled-products-for-variants) | [Bundled products for variants](/forum/25-install-update/909929-bundled-products-for-variants "I see that the new version of HikaShop includes the following feature: “Bundled products for variants”. Do you have any video or tutorial where I can see how to use it? Thank you.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 months 2 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/909929-bundled-products-for-variants#369530 "Hi, It's the same as the main product "bundled products" feature. When you are on the edit form of a product and you edit a variant, you'll now see the "bundled products" setting, which was not there previously.") 11 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:359 | [Last Post](/forum/25-install-update/909929-bundled-products-for-variants#369530 "Hi, It's the same as the main product "bundled products" feature. When you are on the edit form of a product and you edit a variant, you'll now see the "bundled products" setting, which was not there previously.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 2 weeks ago | | [](/forum/25-install-update/909915-demo-account-not-work) | [demo account not work](/forum/25-install-update/909915-demo-account-not-work "hi i test demo account in the demo.hikashop.com/ but can not login. please check it. thank you") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 months 3 weeks ago, by [sadaf3d](/forum/user/46256-sadaf3d "View sadaf3d's Profile") [Last Post](/forum/25-install-update/909915-demo-account-not-work#369473 "It works fine me now too. but i test and recheck that 4 hour ago can not login and say me it username or password is wrong. but now it is ok and no problem. thank you") 11 months 3 weeks ago by [sadaf3d](/forum/user/46256-sadaf3d "View sadaf3d's Profile") | Replies:2 Views:460 | [Last Post](/forum/25-install-update/909915-demo-account-not-work#369473 "It works fine me now too. but i test and recheck that 4 hour ago can not login and say me it username or password is wrong. but now it is ok and no problem. thank you") by [sadaf3d](/forum/user/46256-sadaf3d "View sadaf3d's Profile") 11 months 3 weeks ago | | [](/forum/25-install-update/909903-paypal-checkout-sandbox-a-modal-window-obscures-the-eps-or-paypal-dialogue-box) | [PayPal Checkout Sandbox - A modal window obscures the EPS or PayPal dialogue box](/forum/25-install-update/909903-paypal-checkout-sandbox-a-modal-window-obscures-the-eps-or-paypal-dialogue-box "-- HikaShop version -- : 6.0,0, -- Joomla version -- : 5.4.0 -- PHP version -- : 8.3.27 I use PayPal Checkout Sandbox in my test shop. With the update to version 6.1.1, when selecting PayPal or EPS a modal window opens that covers the login dialogue. Credit cards are fine. In the attached screenshot, I have moved this window to the side. Tested with Firefox and Chrome. This problem did not occur with version 6.1.0.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 months 3 weeks ago, by [multiadmin38](/forum/user/56698-multiadmin38 "View multiadmin38's Profile") [Last Post](/forum/25-install-update/909903-paypal-checkout-sandbox-a-modal-window-obscures-the-eps-or-paypal-dialogue-box#369432 "Thank you, that worked!") 11 months 3 weeks ago by [multiadmin38](/forum/user/56698-multiadmin38 "View multiadmin38's Profile") | Replies:2 Views:532 | [Last Post](/forum/25-install-update/909903-paypal-checkout-sandbox-a-modal-window-obscures-the-eps-or-paypal-dialogue-box#369432 "Thank you, that worked!") by [multiadmin38](/forum/user/56698-multiadmin38 "View multiadmin38's Profile") 11 months 3 weeks ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.051 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)