[Skip to main content](#vessel-content) Board Categories Install & Update ## # [Install & Update](/forum/25-install-update "View Category 'Install & Update'") 6325 topics | Having an installation or update issue? You will probably find some help here. | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/25-install-update/909797-how-to-stop-checkout-autoscroll) | [How to stop checkout autoscroll](/forum/25-install-update/909797-how-to-stop-checkout-autoscroll "-- url of the page with the problem -- : safetyzonespecialists.com/checkout/checkout -- HikaShop version -- : 6.1.0 -- Joomla version -- : 4.4.14 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Firefox 143.0.4 -- Error-message(debug-mod must be tuned on) -- : No shipping method found When a guest clicks our shopping cart to checkout, the page autoscrolls to the "no shipping method found" error message in the shipping section of the checkout page. This occurs in guest mode as the guest has not yet entered their address or logged in. We like our location of the shipping section below our cart section. Is there a way to disable that autoscroll ? Thanks : D") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 3 weeks ago, by [daduts](/forum/user/1658-daduts "View daduts's Profile") [Last Post](/forum/25-install-update/909797-how-to-stop-checkout-autoscroll#368989 "Hi, I would rather recommend to fix the source of the message rather than the auto scroll, which is quite useful on mobile devices when the user submits something and there is a error message. Without the auto scroll, users can easily miss these. First, if you don't normally have no shipping methods found once the user enters his address, you can potentially turn off the error message display setting of the shipping view of your checkout workflow, under the Checkout tab of the HikaShop configuration. Another possibility is to modify your checkout workflow to be a two steps checkout. One step with the login / address views, and one step with the payment and shipping views. That way, on the second step where the customer can select the shipping method, the customer will have already entered his address on the first step.") 1 year 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:441 | [Last Post](/forum/25-install-update/909797-how-to-stop-checkout-autoscroll#368989 "Hi, I would rather recommend to fix the source of the message rather than the auto scroll, which is quite useful on mobile devices when the user submits something and there is a error message. Without the auto scroll, users can easily miss these. First, if you don't normally have no shipping methods found once the user enters his address, you can potentially turn off the error message display setting of the shipping view of your checkout workflow, under the Checkout tab of the HikaShop configuration. Another possibility is to modify your checkout workflow to be a two steps checkout. One step with the login / address views, and one step with the payment and shipping views. That way, on the second step where the customer can select the shipping method, the customer will have already entered his address on the first step.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 3 weeks ago | | [](/forum/25-install-update/909790-product-page-in-the-backend-is-misconfigured) | [Product page in the backend is misconfigured](/forum/25-install-update/909790-product-page-in-the-backend-is-misconfigured "Hi Nicolas, over the past few days the product pages in Hika’s backend look misconfigured. Besides the fact that the Characteristics are displayed in bold (which worries me), the different product...") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 4 weeks ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/909790-product-page-in-the-backend-is-misconfigured#368958 "Hi, Do you have the same issue with another browser ? I'm suspecting you might have pressed on the keys "ctrl" and "+" of your keyboard several times, resulting on the pages being zoomed in. You can try process on the keys "ctrl" and "0" to reset the zoom while on your backend to see if it helps.") 1 year 4 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:379 | [Last Post](/forum/25-install-update/909790-product-page-in-the-backend-is-misconfigured#368958 "Hi, Do you have the same issue with another browser ? I'm suspecting you might have pressed on the keys "ctrl" and "+" of your keyboard several times, resulting on the pages being zoomed in. You can try process on the keys "ctrl" and "0" to reset the zoom while on your backend to see if it helps.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 4 weeks ago | | [](/forum/25-install-update/909782-change-column-name) | [Change column name?](/forum/25-install-update/909782-change-column-name "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.4 Hi Hikashop team, Is it possible to safely change the column name directly in the database, or would it be better to delete it and create a new one? I’m going to have a lot of custom fields later on, so clear naming is important to keep them organized. That’s why I’d like to change it. ;-)") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") [Last Post](/forum/25-install-update/909782-change-column-name#368927 "Hi, Changing the name in the database is possible. However, you need to change both the field_namekey in the hikashop_field table and the name of the actual column of the custom field in the destination table(s). Since your field is of the type "item" with the column name "shape", you want to edit the name of the "shape" column in both the hikashop_cart_product and the hikashop_order_product tables. But yes, you can also delete the field and recreate it with the new column name.") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:417 | [Last Post](/forum/25-install-update/909782-change-column-name#368927 "Hi, Changing the name in the database is possible. However, you need to change both the field_namekey in the hikashop_field table and the name of the actual column of the custom field in the destination table(s). Since your field is of the type "item" with the column name "shape", you want to edit the name of the "shape" column in both the hikashop_cart_product and the hikashop_order_product tables. But yes, you can also delete the field and recreate it with the new column name.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909778-condition-issue) | [Condition issue?](/forum/25-install-update/909778-condition-issue "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.4 -- PHP version -- : 8.3 Hi HikaShop team, I’m experiencing an issue with a price calculation condition using decimal values. Here’s the condition I’m trying to use: When {shape} has a value like 0.4, the condition does not work. However, when I change the value from the shape into (for example 2), the condition works correctly. So it looks like decimal numbers (with a dot) are not being parsed or compared properly inside conditions, while integers are. But also, why will these conditions don't work? Thanks in advance for your help! Best regards, Lumiga") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") [Last Post](/forum/25-install-update/909778-condition-issue#368908 "Hi, Ideally, I would recommend avoiding decimals as much as possible with PHP. That will avoid issues. You could multiply everything by 100 here. That way, you would have the values 3 and 40 and in the condition, you would have {shape}>30 and it would be mathematically the same, but without any decimals. And if you need to use {shape} in the formula, you can always divide it by 100 in the formula. However, your custom field can have both strings and numbers: 0.4 and 0.03 are numbers but overig is a string. And then you're using > in the condition. But "overid > 0.3" doesn't make sense since you can't mathematically compare a word and a number. That might actually be a bigger problem here.") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:424 | [Last Post](/forum/25-install-update/909778-condition-issue#368908 "Hi, Ideally, I would recommend avoiding decimals as much as possible with PHP. That will avoid issues. You could multiply everything by 100 here. That way, you would have the values 3 and 40 and in the condition, you would have {shape}>30 and it would be mathematically the same, but without any decimals. And if you need to use {shape} in the formula, you can always divide it by 100 in the formula. However, your custom field can have both strings and numbers: 0.4 and 0.03 are numbers but overig is a string. And then you're using > in the condition. But "overid > 0.3" doesn't make sense since you can't mathematically compare a word and a number. That might actually be a bigger problem here.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909775-hidden-custom-field-not-included-in-price-calculation) | [Hidden custom field not included in price calculation](/forum/25-install-update/909775-hidden-custom-field-not-included-in-price-calculation "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.3 Hi Supportteam, I noticed that when I use a hidden custom field for the setup fee, the value is not included in the price calculation formula. If I enter the amount manually, the formula works correctly. So the formula itself is fine. Is it correct that hidden custom fields cannot be used in price calculations? Ideally, I would like the client to update the setup fee in the custom field (just like the other values), without having to edit the formula itself. See screenshot Kind regards, Lumiga") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") [Last Post](/forum/25-install-update/909775-hidden-custom-field-not-included-in-price-calculation#368901 "Hi, No, that's not correct. Custom item fields of the type "hidden" can also be used in the formulas. However, the same rules apply to them than other custom item fields. For the field to be used on the frontend, it's frontend display setting needs to be activated. This also means that the user can potentially change its value on the frontend. So basing yourself on it for the calculation is not recommended. What you should rather use is a custom field of the table "product" and of the type "text". You can still configure a default value in it. And when you create a product, that default value will be set in the custom field. And if you want to change the value for a product, you can edit the product. And if you need the value to change for all the products, it's possible with a mass action.") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:412 | [Last Post](/forum/25-install-update/909775-hidden-custom-field-not-included-in-price-calculation#368901 "Hi, No, that's not correct. Custom item fields of the type "hidden" can also be used in the formulas. However, the same rules apply to them than other custom item fields. For the field to be used on the frontend, it's frontend display setting needs to be activated. This also means that the user can potentially change its value on the frontend. So basing yourself on it for the calculation is not recommended. What you should rather use is a custom field of the table "product" and of the type "text". You can still configure a default value in it. And when you create a product, that default value will be set in the custom field. And if you want to change the value for a product, you can edit the product. And if you need the value to change for all the products, it's possible with a mass action.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909768-product-page-error-after-updating-to-6-1-0) | [Product page error after updating to 6.1.0](/forum/25-install-update/909768-product-page-error-after-updating-to-6-1-0 "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.4 -- PHP version -- : 8.4.13 -- Browser(s) name and version -- : Chrome Version 140.0.7339.208 (Official Build) (64-bit) Hi, I have a product page error after updating to 6.1.0, but only if I have "Options" in the Specifications. The page works if I delete "Options" from the Specifications, but then I can't sell my product as required. See the video attached Cheers Rich") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [Barnard](/forum/user/12043-barnard "View Barnard's Profile") [Last Post](/forum/25-install-update/909768-product-page-error-after-updating-to-6-1-0#368889 "That works. Thank you. Cheers Rich") 1 year 1 month ago by [Barnard](/forum/user/12043-barnard "View Barnard's Profile") | Replies:4 Views:442 | [Last Post](/forum/25-install-update/909768-product-page-error-after-updating-to-6-1-0#368889 "That works. Thank you. Cheers Rich") by [Barnard](/forum/user/12043-barnard "View Barnard's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909751-formula-for-price-claculation) | [Formula for price claculation](/forum/25-install-update/909751-formula-for-price-claculation "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3. -- PHP version -- : 8.3 Hello support, It looks like not every formula is accepted by the plugin. At the moment, we are looking for a solution to this issue: We are selling aluminium plates with the option to add holes. Each hole costs €0.05, but to start this process we need to add a one-time starting cost of €10. We created a custom field {afwerking_boorgaten_alu} see screenshot. The idea is that when “No” is selected, the outcome is 0. But if one of the other options is chosen, the result should be: {afwerking_boorgaten_alu} * {quantity} + €10 fixed cost. However, the fixed cost should only be applied once, and not if “No” is selected. In short: The fields return either 0 (“No”) or 0.05 / 0.10 / 0.20. I want the calculation to be: (value × quantity) + €10 one-time cost — but only if value > 0. We have tried several formulas, but it looks like many functions are not available. These formulas for example (from ChatGPT) doesn't work. There is no error, but the calculation simply doesn’t work. It just stays at 0. Do you have an idea how we could create a formula for this? Thanks in advance,") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") [Last Post](/forum/25-install-update/909751-formula-for-price-claculation#368853 "Hi, That's not the case if you limit the second field display based on the first as I said in my message. This is true if you don't have any condition with your formula. But you could simply add a condition like this: {custom_field_1}>0 This way, when "no hole" is selected in the first field, the formula will be ignored, even if the second field was previously filled before being hidden.") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:514 | [Last Post](/forum/25-install-update/909751-formula-for-price-claculation#368853 "Hi, That's not the case if you limit the second field display based on the first as I said in my message. This is true if you don't have any condition with your formula. But you could simply add a condition like this: {custom_field_1}>0 This way, when "no hole" is selected in the first field, the formula will be ignored, even if the second field was previously filled before being hidden.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly) | [Order Email subtotal calculating addon items incorrectly](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.3 Situation: an item with a price of $15, with an addon item priced at $1. When the customer adds 10 items, with 10 addons, the receipt in the email is adding all 10 $1 addon items to each product, making the subtotal calculate each item at $25. The final total is accurate: $160 ($150 + $10) but the subtotal shows $15 + $10 x 10 items = $250. This is only occurring in emails, the cart display is correct during checkout. Edit: I tried turning off Group Options With Product, but it didn't change the subtotal in email previews.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly#368829 "Hi, I've never seen this issue and I'm not able to reproduce it. Could you provide a backend access and a FTP access in order to look into the issue via our contact form ? www.hikashop.com/support/contact-us.html") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:434 | [Last Post](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly#368829 "Hi, I've never seen this issue and I'm not able to reproduce it. Could you provide a backend access and a FTP access in order to look into the issue via our contact form ? www.hikashop.com/support/contact-us.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909703-inverser-laffichage-du-prix-avec-le-nom-du-produit) | [Inverser l'affichage du prix avec le nom du produit....](/forum/25-install-update/909703-inverser-laffichage-du-prix-avec-le-nom-du-produit "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.4 Lorsque l'on crée un module avec liste des produits d'une catégorie, et que l'on affiche le prix et le nom du produit, le prix est par défaut au dessus du nom produit...... Mon client tient à ce que soit l'inverse.....svp, comment feriez vous cela ? Merci !") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 2 months ago, by [ghislain](/forum/user/8263-ghislain "View ghislain's Profile") [Last Post](/forum/25-install-update/909703-inverser-laffichage-du-prix-avec-le-nom-du-produit#368809 "Bonjour, Vous êtes les meilleurs !!! Sincèrement j 'utilise Hikashop depuis plus de 12 ans et je peux affirmer que j'en suis ravi !!! J'ai vu l'évolution et les améliorations....et même si après tout ce temps il m'arrive de poser encore des questions , votre travail est remarquable ! Sincèrement Merci Ghislain") 1 year 1 month ago by [ghislain](/forum/user/8263-ghislain "View ghislain's Profile") | Replies:2 Views:664 | [Last Post](/forum/25-install-update/909703-inverser-laffichage-du-prix-avec-le-nom-du-produit#368809 "Bonjour, Vous êtes les meilleurs !!! Sincèrement j 'utilise Hikashop depuis plus de 12 ans et je peux affirmer que j'en suis ravi !!! J'ai vu l'évolution et les améliorations....et même si après tout ce temps il m'arrive de poser encore des questions , votre travail est remarquable ! Sincèrement Merci Ghislain") by [ghislain](/forum/user/8263-ghislain "View ghislain's Profile") 1 year 1 month ago | | [](/forum/25-install-update/908749-problem-iframes-article) | [problem iframes article](/forum/25-install-update/908749-problem-iframes-article "-- HikaShop version -- : 5.1.1 -- Joomla version -- : 5.1.4 -- PHP version -- : 8.1 -- Browser(s) name and version -- : chrome - firefox -- Error-message(debug-mod must be tuned on) -- : no iframes in article with youtube Hello, Recently, i can't see url youtube in description product... i speak with Ryan / JCE, but no problem in a simple article, only problem in product article, in this url it's ok : www.jeux-efce.com/boutique/jeux-par-cate...623-dans-les-etoiles but if i save this product article, i loose the youtube like. parameters are ok in JCE...sandbox... iframe...embed... to you have a idea ? Yannick") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 2 years 4 weeks ago, by [yannick](/forum/user/11161-yannick "View yannick's Profile") [Last Post](/forum/25-install-update/908749-problem-iframes-article#368735 "[strike]Turning off Filter HTML in description is not working, the description is filtered in hikashop 6.1.0[/strike] Sorry, it was because of JCE editor, I also had to enable the option to allow iframes in his default profile.") 1 year 1 month ago by [oxido](/forum/user/29793-oxido "View oxido's Profile") | Replies:7 Views:1586 | [Last Post](/forum/25-install-update/908749-problem-iframes-article#368735 "[strike]Turning off Filter HTML in description is not working, the description is filtered in hikashop 6.1.0[/strike] Sorry, it was because of JCE editor, I also had to enable the option to allow iframes in his default profile.") by [oxido](/forum/user/29793-oxido "View oxido's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909740-code-custom-fields) | [Code Custom fields](/forum/25-install-update/909740-code-custom-fields "Hello Nicolas, In our store we have the same box model offered in different variants depending on the pack size (20, 25, 50, 75 or 100 units). With a custom *item* field we ask the customer if they want to add labels to those boxes and, thanks to the “calculate price” plugin, we already managed to increase the product price when they choose “yes”, depending on the selected variant. That part works fine. What we now need is one step further: - When a customer selects “yes” for the labels, in addition to the price increase, we would like the order to automatically generate an **extra line** in the `order_product` table, with its own product code (e.g. ETIQ-20, ETIQ-25, etc.), its name (“Labels for boxes (pack XX)”), and the corresponding price. - This way, in the backend, in the order emails, and in the exports, that line appears clearly separated with its own price, just like any other product. My question is: Is there any native way in HikaShop to achieve this directly with variants, custom fields, and the calculate price plugin, or would an additional plugin be required? If a plugin is needed, which one would it be and how can I get it? Thanks for your help.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/909740-code-custom-fields#368711 "Hi, 1. Well, you provided limited information about what you want. I don't know the formulas you're using with the price calculations plugin. If you could provide this, I would better understand the implications of what you need. Besides that, I think I'm quite clear on what you want: Basically, when an order is created, you want to remove the extra fee added to the price of the product by the price calculations plugin, and move that to a new product row. Is that correct ? 2. yes, that would be the case. 3. Of course. 4. It depends on the details of point 1 and the cost adjustments you're willing to support.") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:669 | [Last Post](/forum/25-install-update/909740-code-custom-fields#368711 "Hi, 1. Well, you provided limited information about what you want. I don't know the formulas you're using with the price calculations plugin. If you could provide this, I would better understand the implications of what you need. Besides that, I think I'm quite clear on what you want: Basically, when an order is created, you want to remove the extra fee added to the price of the product by the price calculations plugin, and move that to a new product row. Is that correct ? 2. yes, that would be the case. 3. Of course. 4. It depends on the details of point 1 and the cost adjustments you're willing to support.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/25-install-update/908764-upgrading-to-new-paypal-payment-method-results-in-500-error) | [Upgrading to new PayPal payment method results in 500 error](/forum/25-install-update/908764-upgrading-to-new-paypal-payment-method-results-in-500-error "-- HikaShop version -- : 5.1.1 -- Joomla version -- : 5.1.4 -- PHP version -- : 8.2.24 -- Browser(s) name and version -- : Firefox We've recently upgraded a Hikashop system from J3 to J5. We've upgraded HS to 5.1.1 However, it is still using the old Paypal payment method. When going to the HS configuration page we see the notice: However, when going to the System>Payment methods screen and clicking new we get a 500 error. The details displayed are: Compile Error: Array and string offset access syntax with curly braces is no longer supported in .../plugins/hikashoppayment/platron/PG_Signature.php:17 and the specific line of code is: if ( $len == 0 \|\| '/' == $path{$len-1} ) { I tried reverting the server back to PHP 8.1.30 to see if that resolved the issue, but it didn't. Do you have a fix for this error?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 2 years 3 weeks ago, by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") [Last Post](/forum/25-install-update/908764-upgrading-to-new-paypal-payment-method-results-in-500-error#368700 "Just a follow-up note there (in case others run into this problem). Disabling the Platron plugin didn't help. I had to remove the plugin completely for the NEW button to work.") 1 year 1 month ago by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") | Replies:2 Views:673 | [Last Post](/forum/25-install-update/908764-upgrading-to-new-paypal-payment-method-results-in-500-error#368700 "Just a follow-up note there (in case others run into this problem). Disabling the Platron plugin didn't help. I had to remove the plugin completely for the NEW button to work.") by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909720-the-information-about-update-possibility-is-missing-on-joomla-dashboard) | [The information about update possibility is missing on Joomla dashboard](/forum/25-install-update/909720-the-information-about-update-possibility-is-missing-on-joomla-dashboard "-- Joomla version -- : 5.3.2. -- PHP version -- : 8.3. Dear Support team, we have Hikashop business 6.0.0. installed, there is a 6.1.0. version. But on the dashboard of Joomla: System -> Update -> Extensions we don't see that Hika shop got an update. In the Hika Shop itself is shown, but not on system dasboard. We checked Update Site: www.hikashop.com/component/updateme/upda...D/file-extension.xml It seems to be the right one. We rebuild the list, cleared the cache but still the update info is not shown in the system dashboard. We would like to force it, that the hika shop updates also popping up there, could you give us some hints how we can achieve it? Best regards, Anton from Creationell.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [creationell](/forum/user/57958-creationell "View creationell's Profile") [Last Post](/forum/25-install-update/909720-the-information-about-update-possibility-is-missing-on-joomla-dashboard#368681 "Hikashop has never appeared in my J! update section. I always go to the Documentation >About/Update to do any update.") 1 year 1 month ago by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") | Replies:4 Views:636 | [Last Post](/forum/25-install-update/909720-the-information-about-update-possibility-is-missing-on-joomla-dashboard#368681 "Hikashop has never appeared in my J! update section. I always go to the Documentation >About/Update to do any update.") by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909735-corp-settings-disallow-documentation-update-information-to-be-viewed) | [CORP settings disallow Documentation / Update information to be viewed](/forum/25-install-update/909735-corp-settings-disallow-documentation-update-information-to-be-viewed "-- HikaShop version -- : 6.1.0 [2509232312] -- Joomla version -- : 5.3.3 -- PHP version -- : 8.2.29 The following CORP settings in the .htaccess don't allow Documentation / Update information to be viewed Header always set Cross-Origin-Resource-Policy "same-origin" Header always set Cross-Origin-Embedder-Policy "require-corp" Not the biggest of issues for me but figured others may have this issue and seeking how to workaround this issue") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") [Last Post](/forum/25-install-update/909735-corp-settings-disallow-documentation-update-information-to-be-viewed#368679 "-- HikaShop version -- : 6.1.0 [2509232312] -- Joomla version -- : 5.3.3 -- PHP version -- : 8.2.29 The following CORP settings in the .htaccess don't allow Documentation / Update information to be viewed <IfModule mod_headers.c> Header always set Cross-Origin-Resource-Policy "same-origin" Header always set Cross-Origin-Embedder-Policy "require-corp" </IfModule> Not the biggest of issues for me but figured others may have this issue and seeking how to workaround this issue") 1 year 1 month ago by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") | Replies:0 Views:385 | [Last Post](/forum/25-install-update/909735-corp-settings-disallow-documentation-update-information-to-be-viewed#368679 "-- HikaShop version -- : 6.1.0 [2509232312] -- Joomla version -- : 5.3.3 -- PHP version -- : 8.2.29 The following CORP settings in the .htaccess don't allow Documentation / Update information to be viewed Header always set Cross-Origin-Resource-Policy "same-origin" Header always set Cross-Origin-Embedder-Policy "require-corp" Not the biggest of issues for me but figured others may have this issue and seeking how to workaround this issue") by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909713-ups-oauth-authentication-issue) | [UPS OAuth Authentication Issue](/forum/25-install-update/909713-ups-oauth-authentication-issue "-- url of the page with the problem -- : grandprix-software-central.com/index.php/shopping -- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Firefox 142.0.1 -- Error-message(debug-mod must be tuned on) -- : An error occurred. The connection to the UPS server could not be established. 250002 Invalid Authentication Information. I am trying to add UPS shipping with the newer plugin, as the old plugin no longer works. I've created a new account with UPS and added an app. I have Client ID, Client Secret, UPS account number, name, and address entered into the plugin. I tried doing a web search on the error and came up with this webpage, which was a bit helpful: I added the ‘Authorization (OAuth)’ ‘Rating’, ‘Address Validation’, ‘Locator’, and 'Shipping' api's but am still getting the authentication error. I try my credentials in their demo plugin and they are accepted.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") [Last Post](/forum/25-install-update/909713-ups-oauth-authentication-issue#368677 "Thanks. Sorting is now working properly.") 1 year 1 month ago by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") | Replies:7 Views:810 | [Last Post](/forum/25-install-update/909713-ups-oauth-authentication-issue#368677 "Thanks. Sorting is now working properly.") by [gpraceman](/forum/user/37240-gpraceman "View gpraceman's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909717-issues-with-pdf-invoice-after-migration) | [Issues with pdf invoice after migration](/forum/25-install-update/909717-issues-with-pdf-invoice-after-migration "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.4.12 I finished migrating a webshop last week from joomla 3 to joomla 5. The webshop uses hikashop (ofcourse) and pdf attache invoice. Every week the owner of the shop sends the invoices. But since the migration the invoices are not working as expected. There is no invoice number created and the invoice is not send with the status that it is supposed to attach to. At first I had the right invoice number but no attachment, so I updated the invoice plugin. That seemed to break the invoice numbers. I tried to delete the override made for the layout (flat layout) but that doesn't change anything. I am out of options after over 2 hours of frustration about this. What am I missing here?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [niqui](/forum/user/2055-niqui "View niqui's Profile") [Last Post](/forum/25-install-update/909717-issues-with-pdf-invoice-after-migration#368589 "Hi, First, can you check the orders ? Is their status being changed to "confirmed" automatically after the payment ? That's the condition for the invoice number to be generated. If that doesn't happen, then the problem is with the payment method. For example, some payment gateways require that you provide the callback URL in your merchant account on their website. And thus, if you migrate, you might need to update that information. You say that the invoice numbers were not generated anymore after updating the PDF invoice plugin. So, supposing that the PDF invoice plugin caused this, disabling it in the Joomla plugins manager should fix the invoice number generation. Can you test this ? What if you manually change the status of an order from created to confirmed in the backend, do you get the invoice number generated ? Do you see an error message ? Which one ?") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:417 | [Last Post](/forum/25-install-update/909717-issues-with-pdf-invoice-after-migration#368589 "Hi, First, can you check the orders ? Is their status being changed to "confirmed" automatically after the payment ? That's the condition for the invoice number to be generated. If that doesn't happen, then the problem is with the payment method. For example, some payment gateways require that you provide the callback URL in your merchant account on their website. And thus, if you migrate, you might need to update that information. You say that the invoice numbers were not generated anymore after updating the PDF invoice plugin. So, supposing that the PDF invoice plugin caused this, disabling it in the Joomla plugins manager should fix the invoice number generation. Can you test this ? What if you manually change the status of an order from created to confirmed in the backend, do you get the invoice number generated ? Do you see an error message ? Which one ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/25-install-update/909692-undefined) | [UNDEFINED](/forum/25-install-update/909692-undefined "-- Error-message(debug-mod must be tuned on) -- : UNDEFINED Good morning Nicolas. Many times I encounter an issue (I believe it usually happens after making some changes in the description or on the product page, although this is more of an assumption than a certainty): randomly, in the custom field of some feature, the word UNDEFINED appears, completely removing the original text that I had entered and that should normally be displayed. I’m attaching two screenshots so you can see the original and the one showing the error. Would you know why this happens or how to avoid it?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 2 months ago, by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") [Last Post](/forum/25-install-update/909692-undefined#368490 "Hi, The goal of this change is not to force you to enter HTML code when filling this custom field. The goal is to see if you still have the problem or not with that "undefined". If you don't have the problem anymore, it means that the problem is indeed linked to the editor. You can then revert to the WISYWYG type. Then, you can try my second proposition of clicking on the "Deactivate form customization" button in the green area at the bottom of the product edit form page as it can help when you have issues with text editors.") 1 year 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:16 Views:935 | [Last Post](/forum/25-install-update/909692-undefined#368490 "Hi, The goal of this change is not to force you to enter HTML code when filling this custom field. The goal is to see if you still have the problem or not with that "undefined". If you don't have the problem anymore, it means that the problem is indeed linked to the editor. You can then revert to the WISYWYG type. Then, you can try my second proposition of clicking on the "Deactivate form customization" button in the green area at the bottom of the product edit form page as it can help when you have issues with text editors.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 2 months ago | | [](/forum/25-install-update/909527-hikashop-mp3) | [Hikashop mp3](/forum/25-install-update/909527-hikashop-mp3 "With MP3 Preview... is there a way to show the player for the item using the Hikashop latest product module? The issue is that someone must click on the product, which opens the buy page with the...") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 4 months ago, by [citybuzzdigital](/forum/user/34163-citybuzzdigital "View citybuzzdigital's Profile") [Last Post](/forum/25-install-update/909527-hikashop-mp3#368395 "Hi, I'll reply for each desired improvement: Can't you already do this with a normal products listing module and the current plugin ? I'm not following you. A HikaShop content module can already be configured in a list or grid, and you can select the item layout, and customize it via the Display>Views menu if necessary to move or remove elements with the view builder interface. And the current MP3 preview plugin should be able to add the MP3 interface to each product of the module too. This is already the case with the current version of the MP3 preview plugin. This was added 2 months ago when you requested it. Is that not working ? Did you properly configure the listing position setting of the plugin ? The library we're using has an issue with the metadata when slicing MP3 files. Because of this, the plugin has to remove the metadata from the MP3 files. I've reported the issue to the developer in 2023: github.com/falahati/PHP-MP3/issues/14 Unfortunately, I'm not a specialist of the MP3 format and I don't know how to fix this. Maybe using another library might help but the solutions are scarce. I've tested several solutions listed here stackoverflow.com/questions/1404969/auto...imming-an-mp3-in-php but besides the falahati/PHP-MP3 library, the others had more issues or were impractical. I'm sorry but this is too vague. The MP3 preview plugin is not meant to emulate Spotify. Now, having something like bestaddon.com/product/ba-audio/ , with a custom javascript MP3 player with playlist support is outside the scope of this plugin. Having an MP3 player with playlist that could somehow integrate with the products and the MP3 preview plugin is not impossible, but it's a lot of work, especially if you want multiple catalog styles. And it would have to be done as a module or another plugin which could override normal products listings with its own interface. Frankly speaking, I'm not too keen on spending weeks developing something this involved and having only a handful of merchants really interested in purchasing it for a couple dozen euros.") 1 year 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:827 | [Last Post](/forum/25-install-update/909527-hikashop-mp3#368395 "Hi, I'll reply for each desired improvement: Can't you already do this with a normal products listing module and the current plugin ? I'm not following you. A HikaShop content module can already be configured in a list or grid, and you can select the item layout, and customize it via the Display>Views menu if necessary to move or remove elements with the view builder interface. And the current MP3 preview plugin should be able to add the MP3 interface to each product of the module too. This is already the case with the current version of the MP3 preview plugin. This was added 2 months ago when you requested it. Is that not working ? Did you properly configure the listing position setting of the plugin ? The library we're using has an issue with the metadata when slicing MP3 files. Because of this, the plugin has to remove the metadata from the MP3 files. I've reported the issue to the developer in 2023: github.com/falahati/PHP-MP3/issues/14 Unfortunately, I'm not a specialist of the MP3 format and I don't know how to fix this. Maybe using another library might help but the solutions are scarce. I've tested several solutions listed here stackoverflow.com/questions/1404969/auto...imming-an-mp3-in-php but besides the falahati/PHP-MP3 library, the others had more issues or were impractical. I'm sorry but this is too vague. The MP3 preview plugin is not meant to emulate Spotify. Now, having something like bestaddon.com/product/ba-audio/ , with a custom javascript MP3 player with playlist support is outside the scope of this plugin. Having an MP3 player with playlist that could somehow integrate with the products and the MP3 preview plugin is not impossible, but it's a lot of work, especially if you want multiple catalog styles. And it would have to be done as a module or another plugin which could override normal products listings with its own interface. Frankly speaking, I'm not too keen on spending weeks developing something this involved and having only a handful of merchants really interested in purchasing it for a couple dozen euros.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 2 months ago | | [](/forum/25-install-update/909673-my-site-is-ruined-from-an-update-please-help) | [My site is ruined from an update, PLEASE HELP!](/forum/25-install-update/909673-my-site-is-ruined-from-an-update-please-help "-- url of the page with the problem -- : www.casesmithcustoms.com -- HikaShop version -- : 6.1.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.10 I have just had it with this. my entire site is ruined from an update. I need to know whet happened., I need help ASAP! None of my menue pages work anymore. My site is ruinbed after i did an Hika update.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 2 months ago, by [reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile") [Last Post](/forum/25-install-update/909673-my-site-is-ruined-from-an-update-please-help#368309 "Hi, If you now manually installed the update for the Essential edition, you'll then get the updates for the Essential edition from now on. It's strange that you had these issues after the update. I don't see why an update of HikaShop would make all the pages with errors. What fix did you add ? Did you had to modify something in HikaShop's files ?") 1 year 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:483 | [Last Post](/forum/25-install-update/909673-my-site-is-ruined-from-an-update-please-help#368309 "Hi, If you now manually installed the update for the Essential edition, you'll then get the updates for the Essential edition from now on. It's strange that you had these issues after the update. I don't see why an update of HikaShop would make all the pages with errors. What fix did you add ? Did you had to modify something in HikaShop's files ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 2 months ago | | [](/forum/25-install-update/909671-pas-prise-en-compte-maj-de-tarif-dun-produit) | [pas prise en compte maj de tarif d'un produit](/forum/25-install-update/909671-pas-prise-en-compte-maj-de-tarif-dun-produit "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 5.3.2 -- PHP version -- : 8.2.29 Bonjour J'ai bien vu qu'il y a une nouvelle version (étrange je n'ai rien vu en vérifiant les maj d'extensions!) mais je n'ai pas envie de prendre le risque de faire une maj avant le week end et pourtant c'est assez urgent pour une maj des prix lundi prochain. Je voulai juste savoir si à priori le problème suivant a bien été corrigé dans cette dernière version 1 – Lorsque je veux faire une modification sur une fiche produit, quelle que soit la modification (nom du produit, quantité, modification de la description, photo…) : quand je veux enregistrer cette modification je bascule sur une page d’erreur – voir capture d’écran en pièce jointe. Toutefois en retournant sur la fiche du produit en question, je remarque que les modifications ont bien été enregistrées. Donc pas trop grave, mais gênant… 2 – Sur ce même produit si je veux modifier le prix : toujours le même message d’erreur si on veut enregistrer – en revanche le changement de prix n’a pas été pris en compte.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 2 months ago, by [HDcms](/forum/user/50536-hdcms "View HDcms's Profile") [Last Post](/forum/25-install-update/909671-pas-prise-en-compte-maj-de-tarif-dun-produit#368304 "Bonjour Il semble que cela fonctionne à nouveau maintenant. J'espère être aussi averti sur le site de la prochaine maj d'hikashop :-)") 1 year 2 months ago by [HDcms](/forum/user/50536-hdcms "View HDcms's Profile") | Replies:2 Views:490 | [Last Post](/forum/25-install-update/909671-pas-prise-en-compte-maj-de-tarif-dun-produit#368304 "Bonjour Il semble que cela fonctionne à nouveau maintenant. J'espère être aussi averti sur le site de la prochaine maj d'hikashop :-)") by [HDcms](/forum/user/50536-hdcms "View HDcms's Profile") 1 year 2 months ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.045 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)