[Skip to main content](#vessel-content) Board Categories Install & Update ## # [Install & Update](/forum/25-install-update "View Category 'Install & Update'") 6324 topics | Having an installation or update issue? You will probably find some help here. | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/25-install-update/910778-make-en-au-the-default-language) | [Make en-AU the default language](/forum/25-install-update/910778-make-en-au-the-default-language "-- HikaShop version -- : 6.5.2 [2608261812] -- Joomla version -- : 6.1.3 -- PHP version -- : 8.4.24 I have the following language situation Joomla en-AU = enabled Joomla en-AU = default Joomla en-GB = disabled HikaShop en-AU = available HikaShop en-GB = available How do I force HikaShop to adopt en-AU as the default language and potentially disable en-GB? I've been chasing language file updates and its doing my head in as both languages are available with HikaShop and some parts of the HikaShop Component are en-GB and others en-AU and emails sent are using one or the other in no particular order. OK I can edit both Overrides, as a workaround .... but it would be just great to customise one language file and not two Hoping I'm missing something simple") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 2 months 1 week ago, by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") [Last Post](/forum/25-install-update/910778-make-en-au-the-default-language#373175 "Hi, Thank you for your feedback on this. We're going to improve the mechanism with language files updates with HikaShop 6.6.0 that we plan on releasing in September.") 2 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:266 | [Last Post](/forum/25-install-update/910778-make-en-au-the-default-language#373175 "Hi, Thank you for your feedback on this. We're going to improve the mechanism with language files updates with HikaShop 6.6.0 that we plan on releasing in September.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 2 months 1 week ago | | [](/forum/25-install-update/910776-need-help-to-setup-eu-taxes-with-rest-of-the-world-taxes) | [Need help to setup EU taxes with rest of the world taxes.](/forum/25-install-update/910776-need-help-to-setup-eu-taxes-with-rest-of-the-world-taxes "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.3 I've set up the EU tax rules and they're all working correctly. I've also enabled floating taxes so prices stay consistent across the EU. The problem is that when someone orders from outside the EU, they're still charged the full (tax-inclusive) price. It should instead be the price without tax, since these customers pay import taxes/VAT in their own country. I created a tax zone containing all continents except Europe, plus the UK, but I'm not sure this is the right approach. What is the best way to set this up in HikaShop so that non-EU orders are automatically charged the tax-exclusive price? Thanks!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 2 months 2 weeks ago, by [Rixters](/forum/user/28762-rixters "View Rixters's Profile") [Last Post](/forum/25-install-update/910776-need-help-to-setup-eu-taxes-with-rest-of-the-world-taxes#373155 "Hi, The right approach is to have two prices in the product: The price for the EU and the price for the rest of the world. You can use the "zone" setting of the prices to restrict them to the correct zone. That way, when the customer is in the EU, they will get one price and the tax will be removed from it based on the customer type, its country, etc. And when the customer is not in the EU, they will get the other price. And with no tax rule configured for countries outside the EU, no tax will apply.") 2 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:253 | [Last Post](/forum/25-install-update/910776-need-help-to-setup-eu-taxes-with-rest-of-the-world-taxes#373155 "Hi, The right approach is to have two prices in the product: The price for the EU and the price for the rest of the world. You can use the "zone" setting of the prices to restrict them to the correct zone. That way, when the customer is in the EU, they will get one price and the tax will be removed from it based on the customer type, its country, etc. And when the customer is not in the EU, they will get the other price. And with no tax rule configured for countries outside the EU, no tax will apply.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 2 months 2 weeks ago | | [](/forum/25-install-update/910554-export-customer-details-to-austpost-business) | [Export Customer Details to AustPost Business](/forum/25-install-update/910554-export-customer-details-to-austpost-business "-- HikaShop version -- : 6.5.0 [2605281459] -- Joomla version -- : 6.1.1 -- PHP version -- : 8.4.21 We are using the Australia Post eDeliver Shipping Plugin to calculate postage rates between our dispatch point postcode and that of our customer Works brilliantly. We run an AustPost Business account and have a specified format and barcoding as provided by them to expedite postage at a discount to standard rates. Obviously this platform isn't going to be a "partner" any time soon as below auspost.com.au/business/ecommerce/integrate-your-shipping What is required to go on the label is Name, Full Postal Address, Phone and Email and from that a label including a barcode to match that gets printed on our compatible printer Seeking to discover if there is a way for the customer details to be able to be automatically exported (CSV) via email when an order is placed so we can place/import that into the AustPost portal to print the barcode on our compatible printer. Maybe someone here has already achieved the same or has a solution/workaround to it's not all manual, as we are at present? Thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 5 months 1 week ago, by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") [Last Post](/forum/25-install-update/910554-export-customer-details-to-austpost-business#373007 "Thanks Nicolas. I was becoming paranoid thinking I'd stuffed up and missed something blindingly obvious.") 3 months 4 days ago by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") | Replies:13 Views:518 | [Last Post](/forum/25-install-update/910554-export-customer-details-to-austpost-business#373007 "Thanks Nicolas. I was becoming paranoid thinking I'd stuffed up and missed something blindingly obvious.") by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") 3 months 4 days ago | | [](/forum/25-install-update/910616-i-am-encountering-an-error-when-trying-to-install-hikashop) | [I am encountering an error when trying to install HikaShop](/forum/25-install-update/910616-i-am-encountering-an-error-when-trying-to-install-hikashop "-- HikaShop version -- : 6.5.0 -- Joomla version -- : 6.1.1 -- PHP version -- : 8.3 Hello HikaShop support, I am encountering an error when trying to install HikaShop for the first time on a Joomla website. This is a fresh installation with no previous HikaShop data present. Error messages shown after installation attempt: 1. Warning: Table 'ID470049_DemoAllUnited.r1e6l_hikashop_config' doesn't exist 2. Error: Error installing component Could you please advise what might be causing this and what the recommended steps are to resolve it? Thank you in advance. Kind regards, Lumiga") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 4 months 2 weeks ago, by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") [Last Post](/forum/25-install-update/910616-i-am-encountering-an-error-when-trying-to-install-hikashop#372940 "Hello, Your test isolates it perfectly, and we have reproduced it here. It is a bug on our side, and it has nothing to do with the database, the host or ModSecurity. Thank you for the very detailed tests, they are what allowed us to find it. The trigger is a leftover com_hikashop folder on the site. Joomla decides between a fresh install and an update by looking at the folders, not at the database: in ComponentAdapter::checkExtensionInFilesystem(), if components/com_hikashop, administrator/components/com_hikashop or api/components/com_hikashop already exists, and the extension provides an update() method in its install script, which HikaShop does, Joomla routes the installation as an update. And for the "update" route, InstallerAdapter::parseQueries() does not run the SQL file declared in the manifest, which is the file that creates the tables of HikaShop. So no table is created, HikaShop then queries its configuration table, the query fails, and Joomla aborts with the two messages you get. That is why a really fresh Joomla works and a restored one does not: the restore brings back the folders of HikaShop while the tables are gone, and deleting the rows of the extensions table does not remove those folders. So to answer your questions: - What decides fresh install versus update: the presence of the component folder on disk, decided by Joomla before our install script even runs, not anything of ours in the database. - What the Akeeba restore changes: nothing it does wrong. It simply puts the files back, and the empty database then no longer matches them. - A debug switch: not needed here, the fix removes the problem. We fixed it: HikaShop now creates its missing tables itself in that situation, instead of stopping. We reproduced your exact case on a Joomla 6.1 site with the com_hikashop folders present and no HikaShop table, and the installation now goes through. So you can download the install package on our website and install it on yours and then the problem should not happen. Alternatively, delete the com_hikashop folders before installing: components/com_hikashop, administrator/components/com_hikashop, api/components/com_hikashop, and media/com_hikashop, then install the package again. That works with the version you already have.") 3 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:485 | [Last Post](/forum/25-install-update/910616-i-am-encountering-an-error-when-trying-to-install-hikashop#372940 "Hello, Your test isolates it perfectly, and we have reproduced it here. It is a bug on our side, and it has nothing to do with the database, the host or ModSecurity. Thank you for the very detailed tests, they are what allowed us to find it. The trigger is a leftover com_hikashop folder on the site. Joomla decides between a fresh install and an update by looking at the folders, not at the database: in ComponentAdapter::checkExtensionInFilesystem(), if components/com_hikashop, administrator/components/com_hikashop or api/components/com_hikashop already exists, and the extension provides an update() method in its install script, which HikaShop does, Joomla routes the installation as an update. And for the "update" route, InstallerAdapter::parseQueries() does not run the SQL file declared in the manifest, which is the file that creates the tables of HikaShop. So no table is created, HikaShop then queries its configuration table, the query fails, and Joomla aborts with the two messages you get. That is why a really fresh Joomla works and a restored one does not: the restore brings back the folders of HikaShop while the tables are gone, and deleting the rows of the extensions table does not remove those folders. So to answer your questions: - What decides fresh install versus update: the presence of the component folder on disk, decided by Joomla before our install script even runs, not anything of ours in the database. - What the Akeeba restore changes: nothing it does wrong. It simply puts the files back, and the empty database then no longer matches them. - A debug switch: not needed here, the fix removes the problem. We fixed it: HikaShop now creates its missing tables itself in that situation, instead of stopping. We reproduced your exact case on a Joomla 6.1 site with the com_hikashop folders present and no HikaShop table, and the installation now goes through. So you can download the install package on our website and install it on yours and then the problem should not happen. Alternatively, delete the com_hikashop folders before installing: components/com_hikashop, administrator/components/com_hikashop, api/components/com_hikashop, and media/com_hikashop, then install the package again. That works with the version you already have.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 1 week ago | | [](/forum/25-install-update/910614-error-on-update-to-6-5) | [Error on update to 6.5](/forum/25-install-update/910614-error-on-update-to-6-5 "-- HikaShop version -- : 6.5 -- Joomla version -- : 6.1.1 -- PHP version -- : 8.3 -- Error-message(debug-mod must be tuned on) -- : Error: Cannot redeclare com_install() (previously declared in /home/heleyupu/public_html/tmp/hika/install.hikashop.php:27) Symfony\Component\ErrorHandler\Error\ FatalError Show exception properties in /home/heleyupu/public_html/administrator/components/com_payzen/script.install.php (line 40) }}// Joomla 1.5.if (function_exists('com_install')) { function com_install() { $installClass = new com_payzenInstallerScript(); $installClass->install(); }} hello i have a problem on update to 6.5 i have this error thanks for any help") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 4 months 2 weeks ago, by [c-line](/forum/user/30778-c-line "View c-line's Profile") [Last Post](/forum/25-install-update/910614-error-on-update-to-6-5#372924 "Hi, A new version of PayZen component has been released, it fixes the problem reported on this thread, and other compatibility issues with Joomla 6.x. The new version can be downloaded on the following link: github.com/lyra/plugin-hikashop/releases...p_2.x-6.x_v2.2.0.zip . Best regards.") 3 months 1 week ago by [pole.cms.lyra](/forum/user/84418-pole-cms-lyra "View pole.cms.lyra's Profile") | Replies:3 Views:296 | [Last Post](/forum/25-install-update/910614-error-on-update-to-6-5#372924 "Hi, A new version of PayZen component has been released, it fixes the problem reported on this thread, and other compatibility issues with Joomla 6.x. The new version can be downloaded on the following link: github.com/lyra/plugin-hikashop/releases...p_2.x-6.x_v2.2.0.zip . Best regards.") by [pole.cms.lyra](/forum/user/84418-pole-cms-lyra "View pole.cms.lyra's Profile") 3 months 1 week ago | | [](/forum/25-install-update/910733-guest-purchase-is-invalid) | [Guest Purchase - Is invalid](/forum/25-install-update/910733-guest-purchase-is-invalid "-- url of the page with the problem -- : community.advancn.org -- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.4.23 -- Error-message(debug-mod must be tuned on) -- : Invalid Token Hello. When I attempt to make a purchase as a Guest the system states "Invalid Token"") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 1 week ago, by [wrina iamwe](/forum/user/34481-wrina-iamwe "View wrina iamwe's Profile") [Last Post](/forum/25-install-update/910733-guest-purchase-is-invalid#372919 "Hello, Your shop pages are served from the LiteSpeed cache. I loaded community.advancn.org/estore twice, from two different sessions, and both times the answer came with the header "x-litespeed-cache: hit", without any session cookie, and with exactly the same security token in the page (csrf.token 870646592487c9cbc27f8e4769348d76). So each guest sends a token which belongs to another visitor's old session and HikaShop refuses it with "Invalid Token". Logged in users don't have the problem because their pages are not taken from the cache. Please exclude the HikaShop pages from that cache and purge it. If you use the LiteSpeed Cache plugin for Joomla, add com_hikashop and the cart, checkout and shop menu items to its exclusion list. If the cache is activated on the server with the .htaccess file instead, this kind of rule will do it : Please also check that the "System - Page Cache" plugin of Joomla is disabled and that the cache is turned off in the global configuration of Joomla, as they create the same problem.") 3 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:288 | [Last Post](/forum/25-install-update/910733-guest-purchase-is-invalid#372919 "Hello, Your shop pages are served from the LiteSpeed cache. I loaded community.advancn.org/estore twice, from two different sessions, and both times the answer came with the header "x-litespeed-cache: hit", without any session cookie, and with exactly the same security token in the page (csrf.token 870646592487c9cbc27f8e4769348d76). So each guest sends a token which belongs to another visitor's old session and HikaShop refuses it with "Invalid Token". Logged in users don't have the problem because their pages are not taken from the cache. Please exclude the HikaShop pages from that cache and purge it. If you use the LiteSpeed Cache plugin for Joomla, add com_hikashop and the cart, checkout and shop menu items to its exclusion list. If the cache is activated on the server with the .htaccess file instead, this kind of rule will do it : Please also check that the "System - Page Cache" plugin of Joomla is disabled and that the cache is turned off in the global configuration of Joomla, as they create the same problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 1 week ago | | [](/forum/25-install-update/910729-update-from-6-5-0-to-6-5-2-language-file-nog-working-any-more) | [Update from 6.5.0 to 6.5.2 language file nog working any more](/forum/25-install-update/910729-update-from-6-5-0-to-6-5-2-language-file-nog-working-any-more "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.3 Hi Support, After updating HikaShop from 6.5.0 to 6.5.2, the translations are no longer loading anywhere in the back-end. Instead of the normal texts we now see the raw language keys everywhere (for example SHOW_FOOTER, IMAGE_POPUP_MODE, USE_CHOSEN, and even the update notice itself shows as UPDATE_LANGUAGE / LOAD_LATEST_LANGUAGE). A screenshot is attached. The important point: the Dutch language file is definitely present and installed. We have verified this: - In HikaShop > System > Configuration > Languages, Dutch (nl-NL) is listed as installed. When we open it with the Edit icon, the full list of translated strings is shown, so the file exists and is filled. - Via FTP the file nl-NL.com_hikashop.ini is present and not empty, in both /language/nl-NL/ and /administrator/language/nl-NL/. - The files and folders have the correct read permissions. What we have already tried, without any result: - Reinstalled the HikaShop 6.5.2 package over the existing installation. - Clicked "Load latest from server" for the Dutch language and saved. - Cleared the Joomla cache. So the nl-NL file is present, but HikaShop keeps showing the untranslated keys after the update. Could you tell us what can cause the language file not to be loaded, and how to solve it? Kind regards, Lumiga") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 1 week ago, by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") [Last Post](/forum/25-install-update/910729-update-from-6-5-0-to-6-5-2-language-file-nog-working-any-more#372915 "Hi, The update only update the en language file, and it does it automatically on the server side, so a modSecurity should have no influence over it. Other languages are not included and need to be updated manually via the "Load latest version from our server" button of the language file edit screen. This manually process goes through the browser, and thus ModSecurity can block it. But blocking it shouldn't result in the file already there being deleted. So, in short, I'm still not clear on how this could have happened.") 3 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:350 | [Last Post](/forum/25-install-update/910729-update-from-6-5-0-to-6-5-2-language-file-nog-working-any-more#372915 "Hi, The update only update the en language file, and it does it automatically on the server side, so a modSecurity should have no influence over it. Other languages are not included and need to be updated manually via the "Load latest version from our server" button of the language file edit screen. This manually process goes through the browser, and thus ModSecurity can block it. But blocking it shouldn't result in the file already there being deleted. So, in short, I'm still not clear on how this could have happened.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 1 week ago | | [](/forum/25-install-update/910690-order-fails-after-hikaserial-order-with-paypal-payment) | [Order fails after hikaserial-order with paypal-payment](/forum/25-install-update/910690-order-fails-after-hikaserial-order-with-paypal-payment "-- HikaShop version -- : HikaShop Business 6.5.1 [2607200830], HikaSubscription: 6.1.0 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.4.23 -- Browser(s) name and version -- : FF 152.0.9 -- Error-message(debug-mod must be tuned on) -- : 0 Call to a member function getType() on null My Customers get redirected after sucessful paypal-payment to error page: Please help.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [P.M.](/forum/user/78358-p-m "View P.M.'s Profile") [Last Post](/forum/25-install-update/910690-order-fails-after-hikaserial-order-with-paypal-payment#372901 "Hello, thanks for pointing that out. That’s very odd. I’ve now downloaded and installed it again! It seems to be working now. Thanks!") 3 months 1 week ago by [P.M.](/forum/user/78358-p-m "View P.M.'s Profile") | Replies:14 Views:363 | [Last Post](/forum/25-install-update/910690-order-fails-after-hikaserial-order-with-paypal-payment#372901 "Hello, thanks for pointing that out. That’s very odd. I’ve now downloaded and installed it again! It seems to be working now. Thanks!") by [P.M.](/forum/user/78358-p-m "View P.M.'s Profile") 3 months 1 week ago | | [](/forum/25-install-update/910728-links-to-old-versions-of-hikashop) | [Links to old versions of HikaShop](/forum/25-install-update/910728-links-to-old-versions-of-hikashop "Hello dear community, I need to test backward compatibilty with older versions of HikaShop, but I could not find any link on hikashop.com. Do you know if there a link to download them? Best regards") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 1 week ago, by [pole.cms.lyra](/forum/user/84418-pole-cms-lyra "View pole.cms.lyra's Profile") [Last Post](/forum/25-install-update/910728-links-to-old-versions-of-hikashop#372894 "Hi, We do not provide access to old versions of HikaShop publicly. If you need a specific version, you can request access to it via our contact form: www.hikashop.com/support/contact-us.html We'll give you a temporary download link for it.") 3 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:234 | [Last Post](/forum/25-install-update/910728-links-to-old-versions-of-hikashop#372894 "Hi, We do not provide access to old versions of HikaShop publicly. If you need a specific version, you can request access to it via our contact form: www.hikashop.com/support/contact-us.html We'll give you a temporary download link for it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 1 week ago | | [](/forum/25-install-update/910670-je-ne-sais-pas-comment-on-met-a-jour) | [JE NE SAIS PAS COMMENT ON MET A JOUR](/forum/25-install-update/910670-je-ne-sais-pas-comment-on-met-a-jour "-- url of the page with the problem -- : www.audedor.be/site/index.php/impression...asse-personnalisable -- HikaShop version -- : 5.3.3 -- Joomla version -- : 6.0 Bonjour je ne sais pas comment on met a jour sans tout changer merci autre problème j'aimerais pouvoir mettre que le client par le site puisse m'envoyer image ou texte a mettre sur leur t_shirt merci d'avance") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 3 weeks ago, by [Régine](/forum/user/40407-regine "View Régine's Profile") [Last Post](/forum/25-install-update/910670-je-ne-sais-pas-comment-on-met-a-jour#372881 "J'ai reussi merciiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii") 3 months 1 week ago by [Régine](/forum/user/40407-regine "View Régine's Profile") | Replies:9 Views:278 | [Last Post](/forum/25-install-update/910670-je-ne-sais-pas-comment-on-met-a-jour#372881 "J'ai reussi merciiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii") by [Régine](/forum/user/40407-regine "View Régine's Profile") 3 months 1 week ago | | [](/forum/25-install-update/910712-nach-dem-update-wird-das-mengenfeld-nicht-mehr-angezeigt) | [Nach dem Update wird das Mengenfeld nicht mehr angezeigt.](/forum/25-install-update/910712-nach-dem-update-wird-das-mengenfeld-nicht-mehr-angezeigt "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.4.16 -- Browser(s) name and version -- : firefox Hallo, ich habe das Hikashop-Update durchgeführt. Und nun wird das Mengenfeld nicht mehr angezeigt. Es blinkt kurz und ist dann weg. Ich geh davon aus, das es überlagert wird. Bitte um Eure Hilfe. Vielen Dank.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [metzlermedia](/forum/user/40637-metzlermedia "View metzlermedia's Profile") [Last Post](/forum/25-install-update/910712-nach-dem-update-wird-das-mengenfeld-nicht-mehr-angezeigt#372878 "Thank you very mutch. Now it works") 3 months 1 week ago by [metzlermedia](/forum/user/40637-metzlermedia "View metzlermedia's Profile") | Replies:2 Views:233 | [Last Post](/forum/25-install-update/910712-nach-dem-update-wird-das-mengenfeld-nicht-mehr-angezeigt#372878 "Thank you very mutch. Now it works") by [metzlermedia](/forum/user/40637-metzlermedia "View metzlermedia's Profile") 3 months 1 week ago | | [](/forum/25-install-update/910716-missing-list-of-all-the-files-changed-between-the-6-5-0-and-the-previous-version) | [Missing List of all the files changed between the 6.5.0 and the previous version](/forum/25-install-update/910716-missing-list-of-all-the-files-changed-between-the-6-5-0-and-the-previous-version "-- HikaShop version -- : 6.5.2 Hi HikaShop team, We are missing the list of all files changed between version 6.5.1 and 6.5.2 and the previous version. It's now hard to find out which files have changed. We hope you can deliver this quickly. Kind regards, Lumiga") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") [Last Post](/forum/25-install-update/910716-missing-list-of-all-the-files-changed-between-the-6-5-0-and-the-previous-version#372865 "Okay, understandable if it's a different build every day. I need to get used to doing this a different way, but it's a good idea to do this with AI. I'm going to build an application that does this...") 3 months 2 weeks ago by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") | Replies:3 Views:275 | [Last Post](/forum/25-install-update/910716-missing-list-of-all-the-files-changed-between-the-6-5-0-and-the-previous-version#372865 "Okay, understandable if it's a different build every day. I need to get used to doing this a different way, but it's a good idea to do this with AI. I'm going to build an application that does this...") by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910714-urgent-site-down-critical-fatal-errors-when-try-to-updating-to-6-5-2-version) | [URGENT - SITE DOWN Critical fatal errors when try to updating to 6.5.2 version](/forum/25-install-update/910714-urgent-site-down-critical-fatal-errors-when-try-to-updating-to-6-5-2-version "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.4.23 -- Browser(s) name and version -- : Google Chrome Versione 150.0.7871.130 (Build ufficiale) (a 64 bit) -- Error-message(debug-mod must be tuned on) -- : Si è verificato un errore. 0 Value of type null is not callable Call Stack # Function Location 1 () JROOT/administrator/components/com_hikashop/helpers/helper.php:4175 2 include_once() JROOT/tmp/install_6a622329dc365/install.hikashop.php:14 3 com_hikashop_install() JROOT/tmp/install_6a622329dc365/install.hikashop.php:1447 4 com_hikashopInstallerScript->update() JROOT/libraries/src/Installer/LegacyInstallerScript.php:159 5 Joomla\CMS\Installer\LegacyInstallerScript->__call() JROOT/libraries/src/Installer/LegacyInstallerScript.php:188 6 Joomla\CMS\Installer\LegacyInstallerScript->callOnScript() JROOT/libraries/src/Installer/LegacyInstallerScript.php:70 7 Joomla\CMS\Installer\LegacyInstallerScript->update() JROOT/libraries/src/Installer/InstallerAdapter.php:1093 8 Joomla\CMS\Installer\InstallerAdapter->triggerManifestScript() JROOT/libraries/src/Installer/InstallerAdapter.php:777 9 Joomla\CMS\Installer\InstallerAdapter->install() JROOT/libraries/src/Installer/Installer.php:688 10 Joomla\CMS\Installer\Installer->install() JROOT/administrator/components/com_installer/src/Model/InstallModel.php:215 11 Joomla\Component\Installer\Administrator\Model\InstallModel->install() JROOT/administrator/components/com_installer/src/Controller/InstallController.php:52 12 Joomla\Component\Installer\Administrator\Controller\InstallController->install() JROOT/libraries/src/MVC/Controller/BaseController.php:730 13 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/libraries/src/Dispatcher/ComponentDispatcher.php:143 14 Joomla\CMS\Dispatcher\ComponentDispatcher->dispatch() JROOT/libraries/src/Component/ComponentHelper.php:361 15 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/AdministratorApplication.php:150 16 Joomla\CMS\Application\AdministratorApplication->dispatch() JROOT/libraries/src/Application/AdministratorApplication.php:206 17 Joomla\CMS\Application\AdministratorApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:320 18 Joomla\CMS\Application\CMSApplication->execute() JROOT/administrator/includes/app.php:58 19 require_once() JROOT/administrator/index.php:32 Hi Nicolas and the HikaShop Support Team, **URGENT - PRODUCTION SITE IS CURRENTLY OFFLINE AND LAUNCH IS BLOCKED.** Today we were scheduled to launch the commercialization of our product. However, after attempting to update HikaShop Business to version 6.5.2, our production site completely crashed with fatal PHP errors. We hold active paid subscriptions for both HikaShop Business and HikaSerial, yet this update has completely halted our business operation. This is not the first time I have reported similar compatibility breakages after an update. It is deeply frustrating as a paying customer to face a crashed site right before a commercial launch and have to act as a QA tester for legacy code issues. --- ### Environment Details * **Joomla Version:** 6.1.2 * **PHP Version:** 8.4.23 (Ubuntu NTS) * **Web Server:** Apache/2.4.58 (Ubuntu) * **Software:** HikaShop Business 6.5.2 & HikaSerial --- ### Technical Breakdown of the Fatal Errors #### 1. HikaShop Core: `TypeError: 0 Value of type null is not callable` * **File:** `administrator/components/com_hikashop/helpers/helper.php` (lines ~4175 and ~1811) * **Stack Trace:** Triggered during installation via `hikashop_loadTranslationFile()` inside `install.hikashop.php`. * **Root Cause:** Under PHP 8.4, `$resetOverride->bindTo($lang, 'JLanguage')` returns `null`. The code attempts to directly invoke `$resetOverrideCB()` without checking `is_callable()`, instantly triggering a fatal `TypeError` crash. #### 2. HikaSerial / Helper: Missing Legacy Joomla 3 Classes * **File:** `administrator/components/com_hikaserial/helpers/helper.php` & `plg_hikashop_serials` * **Stack Trace:** Triggered during the `onHikashopBeforeCheckDB` event. * **Root Cause:** The HikaSerial helper still relies on obsolete Joomla 3 legacy classes that do not exist on Joomla 6.1.2, throwing consecutive fatal errors: * `Class "JURI" not found` * `Class "JControllerLegacy" not found` * `Class "JObject" not found` --- ### Request Please provide an immediate patched ZIP package or hotfix for both HikaShop Business and HikaSerial that safely checks for callables under PHP 8.4 and replaces legacy Joomla 3 calls with native Joomla 6 namespaces. Since our store is offline and our product launch is completely halted, a prompt response and resolution would be greatly appreciated. Thank you.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [EmanueleP](/forum/user/82692-emanuelep "View EmanueleP's Profile") [Last Post](/forum/25-install-update/910714-urgent-site-down-critical-fatal-errors-when-try-to-updating-to-6-5-2-version#372844 "Hi Nicolas and the HikaShop Support Team, Thank you for the quick investigation and for providing the fix so promptly! I’ve downloaded and installed the updated package, and I can confirm that the installation completed smoothly without any errors. The site is back up and running normally. I really appreciate your fast response and hard work in resolving this issue so quickly. Best regards, Emanuele") 3 months 2 weeks ago by [EmanueleP](/forum/user/82692-emanuelep "View EmanueleP's Profile") | Replies:2 Views:258 | [Last Post](/forum/25-install-update/910714-urgent-site-down-critical-fatal-errors-when-try-to-updating-to-6-5-2-version#372844 "Hi Nicolas and the HikaShop Support Team, Thank you for the quick investigation and for providing the fix so promptly! I’ve downloaded and installed the updated package, and I can confirm that the installation completed smoothly without any errors. The site is back up and running normally. I really appreciate your fast response and hard work in resolving this issue so quickly. Best regards, Emanuele") by [EmanueleP](/forum/user/82692-emanuelep "View EmanueleP's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910711-update-6-5-0-to-6-5-2) | [Update 6.5.0 to 6.5.2?](/forum/25-install-update/910711-update-6-5-0-to-6-5-2 "-- HikaShop version -- : 6.5.0 -- Joomla version -- : 6.1.2 Hi there, I am currently running Hikashop Business 6.5.0 and seem to have missed the update to 6.5.1. Do I need to do that update before before I can get the latest 6.5.2? Many thanks in advance. Leila") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [HatsukoiUK](/forum/user/83675-hatsukoiuk "View HatsukoiUK's Profile") [Last Post](/forum/25-install-update/910711-update-6-5-0-to-6-5-2#372839 "That's great! Thanks for your help. I've done the update and it's all looking fine :-)") 3 months 2 weeks ago by [HatsukoiUK](/forum/user/83675-hatsukoiuk "View HatsukoiUK's Profile") | Replies:2 Views:261 | [Last Post](/forum/25-install-update/910711-update-6-5-0-to-6-5-2#372839 "That's great! Thanks for your help. I've done the update and it's all looking fine :-)") by [HatsukoiUK](/forum/user/83675-hatsukoiuk "View HatsukoiUK's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910713-new-report-added-to-dashboard-is-not-visible-bug) | [New report added to Dashboard is not visible \[bug\]](/forum/25-install-update/910713-new-report-added-to-dashboard-is-not-visible-bug "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.6 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : Chrome I created a new report, it has the status Published and now I want to display it in the dashboard using dashboard configuration. I selected the "Report" widget, added it to a row and in the widget settings I selected my report, saved it but the widget is not visible at all in the Dashboard. The html element is not hidden, it simply does not exist in the DOM.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [oxido](/forum/user/29793-oxido "View oxido's Profile") [Last Post](/forum/25-install-update/910713-new-report-added-to-dashboard-is-not-visible-bug#372819 "Hi, Thank you for your feedback. I've made a patch in order to fix this. Download again the install package on our website and install it on yours and it should then work.") 3 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:218 | [Last Post](/forum/25-install-update/910713-new-report-added-to-dashboard-is-not-visible-bug#372819 "Hi, Thank you for your feedback. I've made a patch in order to fix this. Download again the install package on our website and install it on yours and it should then work.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size) | [After update to 6.5.2 all thumbnail images have wrong size](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : none Hello After the update to 6.5.2 on product detail page all image have the size of 100x30px instead of 100x100px. I did check the settings in the main setting > images but there still 100x100 is set. How can I fix this? Thanks. Best regards Patrick") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size#372816 "Hi, I've made a patch which will help with this. Download again the install package on our website and install it on yours in order to get it.") 3 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:271 | [Last Post](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size#372816 "Hi, I've made a patch which will help with this. Download again the install package on our website and install it on yours in order to get it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910684-picklist-plugin) | [Picklist Plugin](/forum/25-install-update/910684-picklist-plugin "-- HikaShop version -- : 6.5.1 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.30 -- Error-message(debug-mod must be tuned on) -- : An error has occurred. 0 Failed opening required '/homepages/29/d693570851/htdocs/nw-backup/plugins/hikashop/picklist/includes/vendor/autoload.php' (include_path='.:/usr/lib/php8.2') Hi, I installed the plugin, as soon as I enable it, Hikashop gives the error below, if I click products or orders or any option. An error has occurred. 0 Failed opening required '/homepages/29/d693570851/htdocs/nw-backup/plugins/hikashop/picklist/includes/vendor/autoload.php' (include_path='.:/usr/lib/php8.2') I can not figure out what the issue is. I have downloaded the latest Picklist file.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 3 weeks ago, by [spytech](/forum/user/10534-spytech "View spytech's Profile") [Last Post](/forum/25-install-update/910684-picklist-plugin#372812 "I think I understand, so practically you will take all the products twice by hand, as if you take them all from the warehouse and take them to the workbench where you are going to pack each order. You can achieve something similar to what you want using Mass Actions. Create a Mass Action like this: data = Order Order status = Created (or whatever other status you want) Actions = Display the results and copy-paste them or export them as CSV Select the columns you want to appear in your export. This is gonna select all the products from all the orders with tha status "Created". In my example I chose to only display the result (you can also select to display and export if you want), and I chose to display only 3 columns: Order id Order product id Order product qt") 3 months 2 weeks ago by [oxido](/forum/user/29793-oxido "View oxido's Profile") | Replies:8 Views:337 | [Last Post](/forum/25-install-update/910684-picklist-plugin#372812 "I think I understand, so practically you will take all the products twice by hand, as if you take them all from the warehouse and take them to the workbench where you are going to pack each order. You can achieve something similar to what you want using Mass Actions. Create a Mass Action like this: data = Order Order status = Created (or whatever other status you want) Actions = Display the results and copy-paste them or export them as CSV Select the columns you want to appear in your export. This is gonna select all the products from all the orders with tha status "Created". In my example I chose to only display the result (you can also select to display and export if you want), and I chose to display only 3 columns: Order id Order product id Order product qt") by [oxido](/forum/user/29793-oxido "View oxido's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910706-backend-layout-broken-in-multiple-hikashop-sections) | [Backend Layout Broken in Multiple HikaShop Sections](/forum/25-install-update/910706-backend-layout-broken-in-multiple-hikashop-sections "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.5.8 -- Browser(s) name and version -- : Firefox - latest -- Error-message(debug-mod must be tuned on) -- : No errors displayed! Hello, I am experiencing a display issue affecting several areas of the HikaShop backend. Earlier today, before noon, I updated some content and everything was working normally. Around noon, I logged out as usual. After lunch, I logged back in to continue working, but the backend display was suddenly broken. I have not made any changes to the HikaShop code. The only thing I did was edit the content. I have attached screenshots showing how the backend is currently displayed. I have already tried all the troubleshooting methods I am familiar with, but none of them resolved the issue. Thank you in advance for your support! Kind regards, Wilfried") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [x-trem](/forum/user/31291-x-trem "View x-trem's Profile") [Last Post](/forum/25-install-update/910706-backend-layout-broken-in-multiple-hikashop-sections#372790 "Hi, It seems the upload of the screenshots didn't work. That would have helped understand what's going on. I can think of two likely culprits: - you've changed the "backend CSS file" from "default" to "none" in the HikaShop configuration page. This basically means that you don't want HikaShop to output its CSS in the backend, and in doing so, most of the pages in the backend will look broken unless you add your own custom CSS to replace it. www.hikashop.com/support/documentation/5...fig.html#display_css So, make sure that setting is set to default. - there is an error somewhere. Activate the "debug system" setting of the Joomla configuration page and look at the pages with the broken display. It should hopefully display an error message with more information on what's going on.") 3 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:202 | [Last Post](/forum/25-install-update/910706-backend-layout-broken-in-multiple-hikashop-sections#372790 "Hi, It seems the upload of the screenshots didn't work. That would have helped understand what's going on. I can think of two likely culprits: - you've changed the "backend CSS file" from "default" to "none" in the HikaShop configuration page. This basically means that you don't want HikaShop to output its CSS in the backend, and in doing so, most of the pages in the backend will look broken unless you add your own custom CSS to replace it. www.hikashop.com/support/documentation/5...fig.html#display_css So, make sure that setting is set to default. - there is an error somewhere. Activate the "debug system" setting of the Joomla configuration page and look at the pages with the broken display. It should hopefully display an error message with more information on what's going on.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910701-delete-product-in-cart-error-page-with-0-call-to-a-member-function-get-on-nul) | [delete product in cart error page with: 0 Call to a member function get() on nul](/forum/25-install-update/910701-delete-product-in-cart-error-page-with-0-call-to-a-member-function-get-on-nul "-- url of the page with the problem -- : ubuntushop.biz -- HikaShop version -- : 6.5.2 -- Joomla version -- : latest -- PHP version -- : 8.4 -- Error-message(debug-mod must be tuned on) -- : 0 Call to a member function get() on null delete product in cart goes to error page with: 0 Call to a member function get() on null") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [duportail](/forum/user/82788-duportail "View duportail's Profile") [Last Post](/forum/25-install-update/910701-delete-product-in-cart-error-page-with-0-call-to-a-member-function-get-on-nul#372791 "thanks. Did no know this has a setting.") 3 months 2 weeks ago by [duportail](/forum/user/82788-duportail "View duportail's Profile") | Replies:6 Views:215 | [Last Post](/forum/25-install-update/910701-delete-product-in-cart-error-page-with-0-call-to-a-member-function-get-on-nul#372791 "thanks. Did no know this has a setting.") by [duportail](/forum/user/82788-duportail "View duportail's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910695-hikashop-product-like-button) | [HikaShop Product Like Button](/forum/25-install-update/910695-hikashop-product-like-button "Hello, I installed and configured the “HikaShop Product Like Button” plugin version 1.0.1. The like button works and I created a HikaShop products listing menu item with: Only liked products: Yes The liked products are displayed correctly only in the same browser. Looking at the plugin code, it appears that liked product IDs are stored only in the “liked_products” browser cookie: $_COOKIE and: document.cookie = name + cookieValue.join('\|') + expires + '; path=/'; Could you please confirm the following? 1. Are liked products intentionally stored only in the browser cookie? 2. Does this mean that likes are lost when the customer changes browser/device, uses private browsing, or clears cookies? 3. Is there an option to associate liked products with the logged-in Joomla/HikaShop user account? 4. Is there an official solution or extension for persistent favorites synchronized across devices? 5. Could the plugin be extended so that logged-in users save likes in the database, while guests continue using cookies? For an e-commerce customer account, we need the favorite products to remain available after login from another device. Thank you.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") [Last Post](/forum/25-install-update/910695-hikashop-product-like-button#372766 "Hi, It is not only for the current session. Writing this would be misleading. The liked products information is stored in the cookies of the browser, and it will survive changing user sessions. So I don't think it is misleading. But yes, you sure can get a refund for the plugin if you purchased it less than 30 days ago by requesting a refund via our contact form as per www.hikashop.com/money-back-policy.html") 3 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:241 | [Last Post](/forum/25-install-update/910695-hikashop-product-like-button#372766 "Hi, It is not only for the current session. Writing this would be misleading. The liked products information is stored in the cookies of the browser, and it will survive changing user sessions. So I don't think it is misleading. But yes, you sure can get a refund for the plugin if you purchased it less than 30 days ago by requesting a refund via our contact form as per www.hikashop.com/money-back-policy.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 2 weeks ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.052 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)