[Skip to main content](#vessel-content) # Bug in customer notification email ## - **[yossigolan](/forum/user/5494-yossigolan "View yossigolan's Profile")** - [![yossigolan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5494-yossigolan "View yossigolan's Profile") Topic Author - [ Offline](/forum/user/5494-yossigolan) Less More - Posts: 16 - Thank you received: 0 - - 12 years 9 months ago [\#141205](#141205) by [yossigolan](/forum/user/5494-yossigolan "View yossigolan's Profile") *[Bug in customer notification email](/forum/26-product-category-display/865326-bug-in-customer-notification-email#141205 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.17 Hello, I'm using Hikashop Business edition over joomla 2.5.17 When i change the status of an order (in the orders list or inside the order detail page) and ask to notify the customer , The email and email subject is getting the translation directly from the translation file instead of getting it from the override file... This happens only on the "Order status notification" email On all other emails the translation works great. Can you please help solving this? Thanks in advanced, Yossi Golan")* was created by *[yossigolan](/forum/user/5494-yossigolan "View yossigolan's Profile")* -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.17 Hello, I'm using Hikashop Business edition over joomla 2.5.17 When i change the status of an order (in the orders list or inside the order detail page) and ask to notify the customer , The email and email subject is getting the translation directly from the translation file instead of getting it from the override file... This happens only on the "Order status notification" email On all other emails the translation works great. Can you please help solving this? Thanks in advanced, Yossi Golan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NjUzMjYtYnVnLWluLWN1c3RvbWVyLW5vdGlmaWNhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 9 months ago [\#141207](#141207) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Bug in customer notification email](/forum/26-product-category-display/865326-bug-in-customer-notification-email#141207 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.17 Hello, I'm using Hikashop Business edition over joomla 2.5.17 When i change the status of an order (in the orders list or inside the order detail page) and ask to notify the customer , The email and email subject is getting the translation directly from the translation file instead of getting it from the override file... This happens only on the "Order status notification" email On all other emails the translation works great. Can you please help solving this? Thanks in advanced, Yossi Golan")* [ www.hikashop.com/forum/3-bug-report/8652...-override-issue.html](http://www.hikashop.com/forum/3-bug-report/865289-language-override-issue.html) --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NjUzMjYtYnVnLWluLWN1c3RvbWVyLW5vdGlmaWNhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[yossigolan](/forum/user/5494-yossigolan "View yossigolan's Profile")** - [![yossigolan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5494-yossigolan "View yossigolan's Profile") Topic Author - [ Offline](/forum/user/5494-yossigolan) Less More - Posts: 16 - Thank you received: 0 - - 12 years 9 months ago [\#141267](#141267) by [yossigolan](/forum/user/5494-yossigolan "View yossigolan's Profile") Replied by *[yossigolan](/forum/user/5494-yossigolan "View yossigolan's Profile")* on topic *[Bug in customer notification email](/forum/26-product-category-display/865326-bug-in-customer-notification-email#141267 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.17 Hello, I'm using Hikashop Business edition over joomla 2.5.17 When i change the status of an order (in the orders list or inside the order detail page) and ask to notify the customer , The email and email subject is getting the translation directly from the translation file instead of getting it from the override file... This happens only on the "Order status notification" email On all other emails the translation works great. Can you please help solving this? Thanks in advanced, Yossi Golan")* Hi, Do you have a solution for this? I wrote about this issue about a year ago and there is still no solution. Thanks in advanced, Yossi Golan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NjUzMjYtYnVnLWluLWN1c3RvbWVyLW5vdGlmaWNhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 9 months ago [\#141287](#141287) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Bug in customer notification email](/forum/26-product-category-display/865326-bug-in-customer-notification-email#141287 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.17 Hello, I'm using Hikashop Business edition over joomla 2.5.17 When i change the status of an order (in the orders list or inside the order detail page) and ask to notify the customer , The email and email subject is getting the translation directly from the translation file instead of getting it from the override file... This happens only on the "Order status notification" email On all other emails the translation works great. Can you please help solving this? Thanks in advanced, Yossi Golan")* Hi, Please do not repost for the exact same problem. The other thread is still open, someone of the support team will make some tests, try to reproduce and see for a fix/solution. But if we have duplicate posts, we will loose time and be less effective for the support. So please understand that. I prefer explain this to you instead of just delete this duplicate thread. Regards, PS: There is no need to answer to this post. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NjUzMjYtYnVnLWluLWN1c3RvbWVyLW5vdGlmaWNhdGlvbi1lbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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