[Skip to main content](#vessel-content) # Back link problem after sending a contact request ## - **[danielo](/forum/user/32670-danielo "View danielo's Profile")** - [![danielo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32670-danielo "View danielo's Profile") Topic Author - [ Offline](/forum/user/32670-danielo) Less More - Posts: 3 - Thank you received: 1 - - 12 years 5 months ago - 12 years 5 months ago [\#156364](#156364) by [danielo](/forum/user/32670-danielo "View danielo's Profile") *[Back link problem after sending a contact request](/forum/26-product-category-display/868287-back-link-problem-after-sending-a-contact-request#156364 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 3.1 -- PHP version -- : 5..5 I encountered a problem in following situation: -product title has special characters (e.g.: Ø) -product alias is set without special characters -sef urls are activated After sending a request via the "Contact us for more information" button, I get following confirmation dialog: ----- Message Your request has been sent successfully Click here to go back to the product page ----- The problem is that the "Click here" link has the product title with Ø replaced by o, so if I click I get the message "Product not found". Anyone can reproduce this error or has solution for it? Thanks Daniel")* was created by *[danielo](/forum/user/32670-danielo "View danielo's Profile")* -- HikaShop version -- : 2.3.0 -- Joomla version -- : 3.1 -- PHP version -- : 5..5 I encountered a problem in following situation: -product title has special characters (e.g.: Ø) -product alias is set without special characters -sef urls are activated After sending a request via the "Contact us for more information" button, I get following confirmation dialog: --- Message Your request has been sent successfully Click here to go back to the product page --- The problem is that the "Click here" link has the product title with Ø replaced by o, so if I click I get the message "Product not found". Anyone can reproduce this error or has solution for it? Thanks Daniel Last edit: 12 years 5 months ago by [danielo](/forum/user/32670-danielo "View danielo's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NjgyODctYmFjay1saW5rLXByb2JsZW0tYWZ0ZXItc2VuZGluZy1hLWNvbnRhY3QtcmVxdWVzdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 5 months ago [\#156393](#156393) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Back link problem after sending a contact request](/forum/26-product-category-display/868287-back-link-problem-after-sending-a-contact-request#156393 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 3.1 -- PHP version -- : 5..5 I encountered a problem in following situation: -product title has special characters (e.g.: Ø) -product alias is set without special characters -sef urls are activated After sending a request via the "Contact us for more information" button, I get following confirmation dialog: ----- Message Your request has been sent successfully Click here to go back to the product page ----- The problem is that the "Click here" link has the product title with Ø replaced by o, so if I click I get the message "Product not found". Anyone can reproduce this error or has solution for it? Thanks Daniel")* Hi, Generally with SEF urls what is important are the ids. the url should looks like: http:/mywebsite.com/product/15-product-name. Are you still using IDs in the urls ? The problem seem to come from the controller product "components/com_hikashop/controllers/product.php" function "send_email()". Thanks to try to use for testing purpose: Code: $app->enqueueMessage(JText::sprintf('CLICK_HERE_TO_GO_BACK_TO_PRODUCT',hikashop_completeLink('product&task=show&cid='.$product->product_id.'&name='.$product->product_alias.$url_itemid))); Instead of: Code: $app->enqueueMessage(JText::sprintf('CLICK_HERE_TO_GO_BACK_TO_PRODUCT',hikashop_completeLink('product&task=show&cid='.$product->product_id.'&name='.$product->alias.$url_itemid))); Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NjgyODctYmFjay1saW5rLXByb2JsZW0tYWZ0ZXItc2VuZGluZy1hLWNvbnRhY3QtcmVxdWVzdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[danielo](/forum/user/32670-danielo "View danielo's Profile")** - [![danielo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32670-danielo "View danielo's Profile") Topic Author - [ Offline](/forum/user/32670-danielo) Less More - Posts: 3 - Thank you received: 1 - - 12 years 5 months ago [\#156484](#156484) by [danielo](/forum/user/32670-danielo "View danielo's Profile") Replied by *[danielo](/forum/user/32670-danielo "View danielo's Profile")* on topic *[Back link problem after sending a contact request](/forum/26-product-category-display/868287-back-link-problem-after-sending-a-contact-request#156484 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 3.1 -- PHP version -- : 5..5 I encountered a problem in following situation: -product title has special characters (e.g.: Ø) -product alias is set without special characters -sef urls are activated After sending a request via the "Contact us for more information" button, I get following confirmation dialog: ----- Message Your request has been sent successfully Click here to go back to the product page ----- The problem is that the "Click here" link has the product title with Ø replaced by o, so if I click I get the message "Product not found". Anyone can reproduce this error or has solution for it? Thanks Daniel")* Hi Xavier, this works but I lost SEF urls so I would be http:/mywebsite.com/product/15- I did some more investigations and found out that this problem **only** occurs if i use products **with characteristics**. In this case the product_id (cid in the url) is the one of the variant but the alias becomes the product name(!) of the main form. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NjgyODctYmFjay1saW5rLXByb2JsZW0tYWZ0ZXItc2VuZGluZy1hLWNvbnRhY3QtcmVxdWVzdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[danielo](/forum/user/32670-danielo "View danielo's Profile")** - [![danielo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32670-danielo "View danielo's Profile") Topic Author - [ Offline](/forum/user/32670-danielo) Less More - Posts: 3 - Thank you received: 1 - - 12 years 5 months ago - 12 years 5 months ago [\#156519](#156519) by [danielo](/forum/user/32670-danielo "View danielo's Profile") Replied by *[danielo](/forum/user/32670-danielo "View danielo's Profile")* on topic *[Back link problem after sending a contact request](/forum/26-product-category-display/868287-back-link-problem-after-sending-a-contact-request#156519 "-- HikaShop version -- : 2.3.0 -- Joomla version -- : 3.1 -- PHP version -- : 5..5 I encountered a problem in following situation: -product title has special characters (e.g.: Ø) -product alias is set without special characters -sef urls are activated After sending a request via the "Contact us for more information" button, I get following confirmation dialog: ----- Message Your request has been sent successfully Click here to go back to the product page ----- The problem is that the "Click here" link has the product title with Ø replaced by o, so if I click I get the message "Product not found". Anyone can reproduce this error or has solution for it? Thanks Daniel")* Okay, everything works fine after replacing Code: $app->enqueueMessage(JText::sprintf('CLICK_HERE_TO_GO_BACK_TO_PRODUCT',hikashop_completeLink('product&task=show&cid='.$product->product_id.'&name='.$product->alias.$url_itemid))); with Code: if($product->product_type=='variant'){ $alias = $parentProduct->alias; }else{ $alias = $product->alias; } $app->enqueueMessage(JText::sprintf('CLICK_HERE_TO_GO_BACK_TO_PRODUCT',hikashop_completeLink('product&task=show&cid='.$product->product_id.'&name='.$alias.$url_itemid))); Last edit: 12 years 5 months ago by [danielo](/forum/user/32670-danielo "View danielo's Profile"). The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NjgyODctYmFjay1saW5rLXByb2JsZW0tYWZ0ZXItc2VuZGluZy1hLWNvbnRhY3QtcmVxdWVzdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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